Scribd Logo
Upload

Welcome to Scribd!

  • Customer Satisfaction Survey: Domino's vs Pizza Hut

    Uploaded by

    Sigy Varghese
    89 views2 pages
    The document is a survey with 12 questions assessing customer satisfaction between Domino's Pizza and Pizza Hut in Nagpur, India. It collects information on consumption frequency, brand preference, perceived marketing aggressiveness, sources of information, and ratings on quality, price, service, store, ambiance and likes/dislikes for each brand. Respondents are asked to rate their satisfaction levels and compare the two major pizza chains across various parameters.

    Original Description:

    pizza hut versus dominos

    Original Title

    Questionaire

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document is a survey with 12 questions assessing customer satisfaction between Domino's Pizza and Pizza Hut in Nagpur, India. It collects information on consumption frequency, brand preference, perceived marketing aggressiveness, sources of information, and ratings on quality, price, service, store, ambiance and likes/dislikes for each brand. Respondents are asked to rate their satisfaction levels and compare the two major pizza chains across various parameters.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    89 views2 pages

    Customer Satisfaction Survey: Domino's vs Pizza Hut

    Uploaded by

    Sigy Varghese
    The document is a survey with 12 questions assessing customer satisfaction between Domino's Pizza and Pizza Hut in Nagpur, India. It collects information on consumption frequency, brand preference, perceived marketing aggressiveness, sources of information, and ratings on quality, price, service, store, ambiance and likes/dislikes for each brand. Respondents are asked to rate their satisfaction levels and compare the two major pizza chains across various parameters.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Annexure

    Customer Satisfaction of Dominos Pizza vs Pizza Hut Pizzas in Nagpur

    Name

    Age

    Occupation

    Q1. How often do you visit Pizza outlet?

    (i) Weekly (ii) Monthly (iii) Occasionally

    Q2.Which brand you prefer the most?

    (i) Pizza Hut (ii) Dominos (iii) Other

    Q3.Which brand gives more offers?

    (i) Pizza Hut (ii) Dominos (iii) Other

    Q4. According to your perception which brand uses Aggressive Marketing?

    (i) Pizza Hut (ii) Dominos (iii) Other

    Q5. Through which media you are get information about product and offers?

    (i) TV (ii) Newspaper (iii) Pamphlets (iv) Bill Boards (v) Others

    Q6. Specify your satisfaction with Pizza Hut according to the Quality?

    Parameter Excellent Good Average Poor

    Quality

    Q7. Specify your satisfaction level with Dominos according to the Quality?

    Parameter Excellent Good Average Poor

    Price
    Q8. Specify your satisfaction with Dominos according to the Service?

    Parameter Excellent Good Average Poor

    Service

    Q9. Specify your satisfaction with Pizza Hut according to the Service?

    Parameter Excellent Good Average Poor

    Service

    Q10. Rate the following food chains on each parameter on a scale of 10.

    Name Quality Store Service Ambiance

    Pizza Hut

    Dominos

    Q.11 What do you like the most about Dominos?

    ___________________________________________________________________________

    ___________________________________________________________________________

    Q.12 What do you like the most about Pizza Hut?

    ___________________________________________________________________________

    ___________________________________________________________________________

    You might also like