HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE MANUAL (COMMON)

ITC2 CHASSIS
Segment: BA
Version Date Subject
1 6/2013 1st Issue.

LCD TV

9-888-144-01
For SM - Unique , please refer :
9-888-144-P1 ( Pan Asia )
9-888-144-A1 ( America )
9-888-144-E1 ( Europe)
SERVICE MANUAL (COMMON)

ITC2 CHASSIS
Segment: BA

LCD TV
MODEL LIST
THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS:

REGION
ASIA AMERICA EUROPE

MODEL
KLV 24R402A
KLV-24R402A KLV 32R402A
KLV-32R402A KLV 40R452A
KLV-40R452A KLV 46R452A
KLV-46R452A
KLV-24R422A KLV-32R407A KLV-40R457A KLV-46R472A
KLV-32R422A
KLV 32R422A KLV-40R472A
KLV 40R472A KDL-46R485A
KDL 46R485A
KDL-32R435A KDL-40R485A

3
 TABLE OF CONTENTS

Section Title Page Section Title Page

1. SAFETY NOTES 4. SERVICE ADJUSTMENTS

4-1. Accessing Service Mode ..................................................................... 56
1-1. Warnings and Caution. 5
4-2. Accessing Software Version... 56
1-2. Caution Handling of LCD Panel .......................................... 5 4-3.
4 3. Accessing Self Diagnostic History... 57
1-3. Safety Check Out ................................................................. 6 4-4. Accessing Self Diagnostic Menu 57
1-4. Leakage Test .......................................................................................... 6 4-5. Accessing Serial Number Edit.. 58
1-5. How to Find a Good Earth Ground 7 4-6. Accessing Model Name Edit 59
4-7. Updating the Software.. 61
1-6. Lead Free Information. 7
1-7. Handling the Flexible Flat Cable (FFC). 7 5. DIAGRAMS
5-1. Circuit Board Location ......................................................................... 62
2. SELF DIAGNOSTIC FUNCTION
5-2. Block Diagram...................................................................................... 63
2-1. Overview of Control Buttons ................................................................... 8 5-3. Connector Diagram ...................... 65
2-2. LED Display Control ..................................................................... 8
2-3. LED Pattern........................................................................ 8
2-4. Standby LED Error Display. 8
2-5. Triage Chart ............................................................................................ 9

3. TROUBLE SHOOTING
3-1. Troubleshooting Flow. 10
32
3-2. N P
No Power....................... 11
3-3. Standby Led Blinking........................................ 14
3-4. No Picture................................................................................................ 25
3-5. Audio Problem.......................................................................................... 27
3-6. Troubleshooting Video Problem 35
3-7. HDMI Troubleshooting g Flow 43
3-8. MHL No Picture.. 47
3-9. Tuner Troubleshooting Flow 50
3-10. IR Troubleshooting Flow.. 53
3-11. Switch Unit Troubleshooting Flow 54
3-12.
3 12. RTC Troubleshooting Flow. 55
Please refer Service Manual Unique for below information :
-Safety Warnings
-Wire Dressing
-Circuit
Circuit Board Location
-Disassembly and Exploded View.

4
 ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 1
SAFETY NOTES

1-1. Warnings and Caution 1-2. Caution Handling of LCD Panel

1) These servicing instructions are for use by qualified service personnel only. When repairing the LCD Panel, make sure you are grounded with a wrist band.
2) To reduce the risk of electric shock, do not perform any servicing other than When repairing the LCD Panel on the wall, the panel must be secured using the
that contained in the operating instructions unless you are qualified to do so. 4 mounting holes on the rear cover.
3) An isolation transformer should be used during any service to avoid 1) Do not press the panel or frame edge to avoid the risk of electric shock.
Possible shock hazard, because of live chassis. The chassis of this receiver is 2) Do not scratch or press on the panel with any sharp objects.
directly connected to the ac power line.
3) Do not leave the module in high temperature or in areas of high humidity for
4) Be sure to follow these guidelines to protect your property and
an extended period of time.
avoid causing serious injury :
4) Do not expose the LCD panel to direct sunlight.
Carry the TV with an adequate number of people; larger size TVs require
two or more people. 5) Avoid contact with water. It may cause short circuit within the module.
Correct
C t hand
h d placement
l t while
hil carrying
i the
th TV isi very important
i t t for
f 6) Disconnect the AC power when replacing the backlight (CCFL) or
safety and to avoid damages.
inverter circuit. (High voltage occurs at the inverter circuit at 650Vrms)
5) Components identified by shading and ! mark on the exploded views,
7) Always clean the LCD panel with a soft cloth material.
and in the parts list are critical for safe operation. Replace these
components with Sony parts whose part numbers appear as shown in this 8) Use care when handling the wires or connectors of the inverter circuit
circuit.
manual or in supplements published by Sony. Circuit adjustments that are Damaging the wires may cause a short circuit.
critical for safe operation are identified in this manual. Follow these
9) Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS).
procedures whenever critical components are replaced or improper
10) During the repair, DO NOT leave the Power On or Burn-in period for more
operation is suspected.
than 1 hour while the TV is face down on a cloth.

Do not leave Power ON > 1 hour

Figure 1. TV is faced down on a cloth during repair.

5
Safety Notes ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

1-3 Safety Check-Out 1-4.Leakage Test

After correcting the original service problem, perform the following The AC leakage from any exposed metal part to earth ground and from all
exposed metal parts to any exposed metal part having a return to chassis must
safety checks before releasing the set to the customer:-
not exceed 00.5mA
5mA (500 microamperes)
microamperes).
1) Check the area of your repair for unsoldered or poorly soldered Leakage current can be measured by any one of the three methods:-
connections. Check the entire board surface for solder splashes and bridges. 1) A commercial leakage tester such as the SIMPSON 229 or RCA WT540A.
2) Check the inter board wiring to ensure that no wires are pinched or Follow the manufacturers instructions to use those instructions.
contact high-wattage resistors. 2) A battery-operated AC milliampmeter The DATA PRECISION 245 digital
3)Ch k allll control
3)Check t l knobs,
k b shields,
hi ld covers, ground d straps
t and
d mounting
ti multimeter is suitable for this job
job.
hardware have been replaced. Be absolutely certain you have replaced all 3) Measuring the voltage drop across a resistor by means of a VOM or battery
the insulators. operated AC voltmeter. The 'limit' indication is 0.75V so analog meters must
4) Look for unauthorized replacement parts, particularly transistors that have an accurate low voltage scale. The SIMPSON'S 250 and SANWA SH-
were installed during a previous repair. Point them out to the customer and 63TRD are examples of passive VOMs that are suitable. Nearly all battery
recommend d their
th i replacement.
l t operated digital multimeter that have a 2 VAC range are suitable
suitable.
5) Look for parts which, though functioning show obvious signs of (see Figure 2.)
deterioration. Point them out to the customer and recommend their
replacement.
6) Check the line cords for cracks and abrasion. Recommend the
replacement
l t off any such h line
li cord d to
t the
th customer.
t
7) Check the antenna terminals, metal trim, metalized knobs, screws and all
other exposed metal parts for AC leakage. Check leakage test as described
next.
8. For safety reasons, repairing the Power board and/or Inverter board is
prohibited.
hibit d
Figure 2. AC voltmeter to check AC leakage

6
Safety Notes ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

1-7. Handling the FLEXIBLE FLAT CABLE (FFC)

1-5. How to Find a Good Earth Ground
When you insert / pull out FFC, please grasp a reinforcement board and main body of
1) A cold-water pipe is a guaranteed earth ground; the cover-plate retaining
FFC.
screw on most AC outlet boxes is also at earth ground.
2) If the retaining screw is to be used as your earth ground
ground, verify that it is at
ground by measuring the resistance between it and a cold-water pipe with an
ohmmeter. The reading should be zero ohms.
3) If a cold-water pipe is not accessible, connect a 60- to 100-watt trouble-
light (not a neon lamp) between the hot side of the receptacle and the
retaining screw.
screw Try both slots,
slots if necessary,
necessary to locate the hot side on the line;
the lamp should light at normal brilliance if the screw is at ground potential
(see Figure 3).

Figure 3. Checking for earth ground.

1-6. Lead Free Information

The circuit boards used in these models have been processed using Lead
Main Board
Free Solder. The boards are identified by the LF logo located close to the Main Board
board designation.

Figure 4: LF Logo Figure 5: LF logo on circuit board

The servicing
Th i i off these
th boards
b d requires
i special
i l precautions.
ti It iis strongly
t l
recommended to use Lead Free Solder material in order to guarantee optimal < Insertion> <Pull out>
quality of new solder joints.
7
Self Diagnostic Function

SECTION 2
SELF DIAGNOSTIC FUNCTION
2-1 Overview of Control Buttons
2-1. 2-3
2 3. LED Pattern
When safety shutdown occurs, Standby LED display reports the cause by using the lightning
patterns as indicated below.

0.5sec 3.0sec 3.0sec

0.5sec
Example: The figure above shows LED display when SHUTDOWN is caused by Audio
Error. It repeats flashing for a specified number of times in 0.5sec/cycle and has a 3 seconds
interval of lighting off. Please note that a 3 seconds interval of lighting off is fixed regardless of abnormal state types.

2-4. Standby LED Error Display

The Number of Detection Items Board Error Item
Standby LED
(RED blinking)
Amber = Red + Green
2-2. LED Display Control
2 Main Power Error AC adapter Error
Status LED Colour Remarks

Power Off *1 power switch off (by 3 Audio Error BB board Error
OFF
( AC Off and *1) touch button)

Power On Green 4 Panel Power Error BB board Error

Standby
Red 5 Panel I2C COMM Error BB or Source board Error
( by remote control off only )

Picture Off Green

6 Backlight Error BB board Error
Set "Sleep Timer" Amber

Set "On Timer"

Amber
( Power On )

Set "On Timer"

Amber
( Standbyy )

Picture Frame Amber

The number of LED blinking

Failure Red Blinking
indicates cause of failure.

Amber/Green Blinking:0.5sec Amber/

Error of panel ID
Blinking 0 5sec Green
0.5sec

Software Updating Amber Blinking Blinking: 1sec On / 1sec Off

8
Self Diagnostic Function

2-5. Triage Chart

No Picture No Sound
Blinking
R f
Reference
Main
2 3 4 5 6 Tuner USB Video Component HDMI MHL HP Video Component Tuner HDMI USB
Speaker

BB Board
Light Source
Board

Open Cell

AC Adaptor

Speaker Unit
LS Harness
Main
Harness

FFC
CCCable

Most likely defective part

Note: Details refer to Troubleshooting Section.
Secondary possible defective part

9
 ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 3
TROUBLESHOOTING

3-1. Troubleshooting Flow

START

Does the Power Led

Open Detail
stay on when the
- No Power
TV is switched on ?

Is the Standby Led Open Detail

blink ? - Standby LED Blink

Green & Amber - Panel ID Error

blink? - Panel Not Supported

Is the Picture and Open Detail

Sound OK ? - Picture/Audio/Video

END

10
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-2. No Power

No Power

Check DC voltage at Yes See DDCON

JL6001
Sheet
Is it 19.5V?

No

T k outt adaptor
Take d t
and test at adaptor Yes
BB board
output is it 19V 19.5V?
(Refer Figure 1)

No

OK
Change adaptor Adaptor
and test again

NG
Figure 1: How to test DC voltage
at adaptor output AC source

11
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-2-1. DD Con

Start DDCON

OK
Check voltage at JL6003 No Check F6001 NG
Fuse
is it 3.3V? & F6002

Yes

Check voltage at JL6000 No

Change BB
is it 1.2V? board DDCON

Yes
OK

Check voltage at JL6002 No No Check F6003.

Change BB Check voltage at JL6012.
Is it 1.5V? board Is it ok.
Is it 12V?

Yes NG

Check voltage at JL6005 No Fuse

Change BB
is it 5V? board

Yes After checking, take note of

NG condition & change BB board

12
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

JL6002

JL6003

JL6000 JL6001

JL6006

JL6005 JL6006 F6003

13
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 3 Standby LED Blinking

3-3.

3-3-1. 2-times Blinking

2 times Blinking

Check DC voltage at
Yes
Change BB
JL6001
board
Is it 18V - 19.5V?

No

Take out adaptor

and test at adaptor Yes
Change BB
output is it 18V 19.5V? board
(Refer Figure 1)
No

Figure 1: How to test DC voltage Change

at adaptor output adaptor

14
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 3 Standby LED Blinking

3-3.

3-3-2. 3-times Blinking

START
3x blinking No Speaker impedance
Remove 3x blinking 6~8
Speaker
S k C Connector
t Check Speaker harness Change
at CN4000 & perform and Speaker impedance Speaker
AC OFF - ON No connectivity for
3x blinking speaker harness
Change
Speaker
Harness

3x blinking Connect back

Speaker Connector to CN4000
No connectivity
& perform AC OFF - ON
of F4000
Check connectivity No 3x blinking
F4000 broken
of F4000.
3x blinking
& F4000 OK
Audio IC problem,
IC4000 damage

Change BB
board

DONE

15
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

F4000
IC4000

CN4000

JL6012

16
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References

Board Name Board PWB (A side) Detail

BB
CN4000

CN4000
CN4000

F4000

F4000

F4000

17
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 3 Standby LED Blinking

3-3.

3-3-3. 4-times Blinking

No 12V

No
Check F6003. Fuse
Is it ok?

Yes

Check JL6009. No
BB board
Is it 3.3V?

Yes

Check JL6012. N
No
DDCON
Is it 12V?

Yes

LVDS

18
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

LVDS FFC
CONNECTOR

JL6012
F6003
JL6009

19
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 3 Standby LED Blinking

3-3.

3-3-4. 5-times Blinking

START

TV Boot Up TV Boot Up
Remove and reinsert LVDS Flat
Normally Incorrect FFC Replace B-Board Normally
Flexible Cable (FFC) at BB Board Issue
BB Board and Insertion
Panel

5x Blinking is Still
Observed 5x Blinking is Still Observed

TV Boot Up TV Boot Up
LVDS ** Replace
Replace LVDS Flat Normally Normally O-Cell Issue
Flexible Cable (FFC) Cable Issue O-Cell or Panel Module

5x Blinking is Still Observed

END

** Not recommended at Service Side.

20
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

LVDS FFC
CONNECTOR

JL6007

21
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

Probing Points

JL9522
BL_ON

A Side
A-Side

Note :
PANEL_VCC_SW = 12V0.8V

JL6007
PANEL_VCC_SW

22
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 3 Standby LED Blinking

3-3.

3-3-5. 6-times Blinking

6x blinking

Check if LED harness/FFC (CN9500/ CN9502) NG

Connect LED harness
is connected properly

Symptom gone
Change BB Board BB board

6x blinking
Able to
repair No
Change Panel Module
Panel
Module
Yes
Symptom gone
Change Harness Harness

6x blinking

Replace LS Bar*

* Not recommended at Service Side.

23
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

CN9502
CN9500

24
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 4 No Picture
3-4.

No Picture Note :
PANEL VCC SW = 12V0
PANEL_VCC_SW 12V0.8V
8V

Input Still No +12V

Check Input Source: Check CHECK BL_ON on
Picture OK
OK OK
-Tuner Replace
p LVDS FFC PANEL_VCC_SW at B-Board at R5037.
- MHL/HDMI Harness JL6007 on HIGH: OK
-Video/Component B-Board LOW: NG

Input
put NG
G Picture OK No +12V NG

LVDS FFC Adaptor

Replace Input Backlight or LED
Source Harness or +12V DDCON Driver Problem
Problem Problem

Still No Picture
Panel Module
Replace B-Board or O-Cell
O C ll END
Problem

Picture OK Picture OK

* O-Cell or Panel Module

*Panel or O-Cell
B-Board Issue replacement Not recommended
Issue
at Service Side.

25
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

LVDS FFC
CONNECTOR
R5037

JL6007

26
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

Main Speaker No Sound Refer Main Speaker

Audio Problem
No Sound

HP Out No Sound Refer HP Out

No Sound

Video/Component or Refer Analog Audio

HDMI 2 AUDIO IN Input
no sound?
d? N S
No Sound
d

Analog RF Refer Analog RF

no sound? No Sound
Sound

HDMI Audio Refer HDMI Audio

no sound? No Sound

USB Audio Refer USB Audio

no sound? No Sound

27
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

3-5-1. Main Speaker No Sound

START Main Speaker No

Sound

Sound
Do a Factory Setting

No connectivity for No Sound

Sound speaker harness
Check Speaker Harness
Change Speaker Harness
connectivity
No Sound
No Sound
Speaker Impedance
Sound
6~8
Change Speaker Check Speaker Impedance

No Sound
No Sound
No connectivity
of F4000 Check fuse connectivity
F4000 broken
at F4000
F4000 OK No Sound

Audio IC problem
IC4000 damage

Change BB Board

DONE

28
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

IC4000 F4000

CN4000

29
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

3-5-2. Headphone (HP) Out No Sound

START Headphone (HP) No Sound

Sound
Do a Factory Setting

No Sound
Sound
Headphone
Use another Headphone
problem

No Sound & Headphone OK

HP IC (IC4001) or Main IC (IC5000)

problem

Change BB Board

DONE

30
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

IC5000

IC4001

CN4000

31
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

3-5-3. HDMI Audio No Sound

START

Sound
Do a Factory Setting

Sound

Change NG HDMI cable,

HDMI cable ok?

No Sound & HDMI cable OK

Sound
Change HDMI NG HDMI source,
source ok?

No Sound & HDMI source OK

Sound

Change to supported NG *HDMI sound

format format ok?

No Sound & HDMI format OK

Main IC (IC5000) or Audio IC

(IC4000) problem

* Please refer to IM for supported HDMI

Change BB Board audio format.

DONE

32
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

3-5-4. Analog RF no sound

Analog RF input
no sound

Change RF NG
RF cable, NG
cable ok? UI setting, ok? Correct UI
((TV System,
y AFT, Audio Filter))
OK

NG
Change RF RF source,
source/channel ok? OK

OK

Refer Speaker NG Raster sound,

No Sound ok?
Change BB Board
OK

NG OK
Refer Tuner Tuning,
Problem ok?

33
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3 5 Audio Problem
3-5.

3-5-5. USB no sound

START

Sound
Do a Factory Setting
Sound
No Sound
NG
Change to *Confirm USB audio
supported
t d fformatt f
format
t

No Sound & USB format OK

Sound
NG
Change
g USB Check USB thumbdrive
thumbdrive Condition

No Sound & USB condition OK

Main IC (IC5000) or Audio IC

(IC4000) problem

Change BB Board

DONE

*Confirm with OSD on bottom panel, if playback not support.

*Please refer to IM for detail supported USB audio format.

34
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-6. Troubleshooting Video Problem

Picture On Screen
Distorted Or Missing Yes
Check LED 6x Refer to Power Troubleshoot (STANDBY LED
times blink? BLINK 6x times blinking

No
Backlight No
turns ON?
Check Eco Yes Refer to IM Eco
Yes Power Saving Power Saving
No ON? Setting
Refer Tuner
Tuner, OK?
Problem
Yes No
No
Refer Video Change
Video , OK?
Problem BB_PAA board
Yes
No Refer
Component,
Component
Component
OK?
Problem
Yes
No Refer HDMI/MHL
HDMI, OK?
Problem
Yes
No Refer HDMI/MHL
MHL, OK?
Problem
Yes
Finish

35
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-6-1. Component, Video & HDMI Block Diagram

5V

Input
detection MT5309
Component / Video
IC5000

75ohm

HDMI1 HDMI2/MHL

36
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-6-2. Video Troubleshooting Flow

Ref1

Check Check Confirm waveform

Check
Video
Vid signal
i l OK OK i
input
t OK at C3015 (face to IC5000) OK
Input jack IC5000
NG / No source signal same as Ref1
J3002 defect
picture or 0.7Vp-p (CB input pattern)
connection
cable. at R3018

NG NG NG

Video Signal Make sure jack

R3010 NG
Source problem proper connection
connection/defect
or cable problem to board

Confirm R3018 &

C3015 connection
ti
and value

37
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

R3018
C3015

J3002

JL6012
R3010

38
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-6-3. Component Troubleshooting Flow

Check
Ch k Ch k
Check
Component OK
signal Input jack
NG / No source J3002
picture
or cable. connection

NG NG OK

Video Signal Make sure jack

Source problem or proper connection Ref3
cable problem to board
Ref2

Ref4

Confirm waveform at
Check input C3015 (face to IC5000)
signal 0.7Vp-p same as Ref2. Confirm OK
OK waveform at C3017 (face
at R3018_Y0P line , IC5000 defect
R3020_PB0P line & to IC5000) same as Ref3.
R3021_PR0P line Confirm waveform at
C3018 (face to IC5000)
same as Ref4. Input CB
pattern.
NG
NG

R3010, R3011, or Confirm R3010, Confirm R3011, Confirm R3012,

R3012 C3010, R3018, C3011, R3020, C3012, R3021,
connection/defect C3015 (Y0P line) C3017 (PB0P line) C3018 (PR0P line)
connection and value connection and value connection and value

39
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

R3021 R3010
R3018
R3020 C3010

R3011

C3011

R3012

C3017 C3017 C3015

C3012

J3002

40
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-6-4. Auto Switching Component / Video Troubleshooting Flow

Take out
Input
Pr-input
Pr-input at
OK at J3002 OK
J3002 and
Auto switching NG and IC5000 defect
check at
check at
R5033 =
R5033 =
5V?
0V?

NG NG

R3022 defect J3002 defect

41
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

R5033

42
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-7. HDMI Troubleshooting flow

HDMI Problem

NG
Check HDMI inputp HDMI Signal
g Source Problem or
source signal or cable. cable problem

OK
Confirm HDMI input source NG
Change HDMI input source to TV
format / resolution supported by
supported
t d format
f t
TV?

OK

NG
Check HDMI Change
C a ge BB PAA
jack. board

OK
Change board circuit

43
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-7-1. HDMI 1/2 Troubleshooting

Check 5V on OK
OK Check CN3601 OK
CN3601 Short Circuit Check
HDMI1, (pin1,3,4,6,7,9,10,12) RB3606,RB3607, Change Board
(pin18, 15, 16),
no picture = 3.3V?
3 3V? RB3602 RB3603
RB3602,RB3603
HPD(CL3601)
(Power Off)

NG
NG NG
Check input source,
source Check
Ch k RB3606,
RB3606 Check
Ch k RB3606,RB3607,
RB3606 RB3607
R3710, R3709, R3601 RB3607, RB3602, RB3602 and RB3603 all
, RB3601, R3740, RB3603 connectivity pins condition
Q3602 and Q3603
connectivity

Check 5V on OK
OK Check CN3600 OK Short Circuit Check
HDMI2/MHL, CN3600
(pin1,3,4,6,7,9,10,12) RB3608,RB3604,RB36 Change Board
(pin18, 15 ,16)
no picture = 3.3V? 09,RB3605 (Power
HPD(JL5008)
( )
Off)

NG
NG NG
Check input source, Check RB3608,
R3711, R3712, R3699 RB3604, RB3609, Check RB3608,
and D3603 RB3605 connectivity RB3604, RB3609,
connectivity. RB3605 all pins
condition

44
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

Q3603

Q3602

R3601
R3710

R3740
R3709

CN3601
Pin19

RB3603

RB3607

Pin1 RB3606 RB3602

CN3600

Pin1

RB3605

RB3609
Pin19

RB3608 RB3604

45
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-7-2. HDMI Power Off Checking

HDMI Checking Item OK NG

1 and 2 Check RB3602

RB3602, RB3603
RB3603, RB3606
RB3606, RB3607
RB3607, RB3604
RB3604,
RB3605, RB3608, RB3609 No Short Short
Pin 1 & Pin 2 No Short Short
Pin 2 & Pin 3 No Short Short
Pin 3 & Pin 4 No Short Short
Pin 5 & Pin 6 No Short Short
Pin 6 & Pin 7 No Short Short
Pin 7 & Pin 8

46
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-8. MHL No picture

No picture

Change Phone or source

NO supported MHL (phone
phone or
source spec and OS support etc)

YES

NO Use supported
Change MHL
cable
cab e MHL cable

YES

NG
Check MHL_SENSE IC3603 or
Q3605 NG
G IC5000 NG
voltage
lt =2
2.5Vdc
5Vd

OK OK

NG
Check VBUS voltage Check MHL
MHL_EN
EN voltage Change BB PAA Board
= 5Vdc (CL3605) = 3.3Vdc

OK

IC5000 NG

47
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-8-1. MHL Cannot charging

No charging

YES Check VBUS voltage at

Change MHL
cable IC3603 PIN 6 = 5Vdc

NO

YES
IC3603 NG Check IC3603 pin3 voltage
= 3.3Vdc

NO

Ch
Change B Board
B d

48
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

Pin6
IC3603

IC3603 Pin6 CL3605

49
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-9. Tuner Troubleshooting flow

Analog RF input no picture

Check RF source cable NG

Change RF cable and antenna
and antenna,, OK?

OK

Check JL1001 = NG
Change BB
+3.3V?

OK

NG
Raster, OK?

OK

NG
Tuning, OK? Check LVDS NG
harness
OK connection
b t
between BB
board, OK?

A
Reconnect LVDS cable
Change
g BB OK or change new LVDS
cable

50
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-9. Tuner Troubleshooting flow (continue)

NG
Channel can lock, OK?

OK

Channel can lock but picture

quality become noisy
(Fig:1)
RF level RF level
Check below part IFAGC1 (V)
(dBm) (dBuV)
mounting condition, OK?
FB1002, FB1003, NG -80 35 0.050
C1002, C1003, R1011, -70 45 0.250
R1012, R1015, C1012,
-60
60 55 0 380
0.380
R1001, R1003, C1016,
R1013 -50 65 0.470
OK -40 75 0.590
-30 85 0.770
Confirm RF level and IFAGC1 NG
(V) -20 95 0 940
0.940
of Analog RF (Fig: 1) -10 105 1.090
OK IFAGC1 (V) tolerance 0.05

Please re-upgrade Firmware NG

(PKG), Check again Picture Change BB
quality?

OK

Done (End)

51
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

Troubleshooting References (BB Board)

C1002

C1016 R1001
FB1003

R1003
FB1002
R1013

C1012

C1003 JL1001
R1012
R1011
R1015

52
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-10. IR Troubleshooting flow

TV cannot be controlled
by remote commander

OK
Green LED blinks
G bli k att Power
P i di t
indicator OK
Green LED light Mechanical
when using commander
at Power LED indicator (ex. Bezel, Guidelight)
near sensors window

NG
NG

OK
Confirm Harness connection
Harness loose connection
OK on BB Board and HB Board

NG
OK
Change Harness Harness NG

NG

OK
Change HB board HB board NG

NG

Change BB board

53
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-11. Switch Unit Buttons Troubleshooting flow

Switch Unit NOT FUNCTIONING

*VOLTAGE LEVEL FOR EACH PRESSED BUTTON

KEY Voltage Voltage range
(average)
Check Wire Harness NG
And Connector Change Wire Harness
And connect properly - 0.000 0.00000 0.82353
Connectivity?

+ 1.114 0.83451 1.37255

OK
CH/Input 1.693 1.383529 2.03137

No Input 2.420 2.04235 2.80000

Check 3.3V NG Check 3.3V in Pin 1,
in Pin2, CN1
CN5000 on
(Switch Unit)
BB Board

OK OK

*Check NG
Pin 1 Voltage Level Change Switch Unit
in CN1

OK

NG
Change BB Board

54
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3-12. RTC Troubleshooting Flow (SU model only)

Time in Photo Frame does not memorize

after AC off on.

Yes
[self diagnosis] RTC_ ERR
RTC IC NG
>1?

No

SW NG Change BB Board

55
 ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 4
SERVICE ADJUSTMENTS
4-1. Accessing Service Mode
4-2. Accessing Software Version
1) Go to TV standby condition by remote commander.
1) Press (Enter) or button on Remote to enter status information.
2) Press i+ (info), 5, Volume + then TV power on remote.
3) You can see Service Mode on display.
4

Remote Commander

Remote Commander

Screen Sample
Service Mode

2) Press (Enter) button on Remote to back to Service Mode.

Status Information >>
Self diagnosis history >>
NO_SIGNAL_MUTE <[[ Off ]]>
TUNING SYSTEM <[ AUTO ]>
Low of HPD <[ 5 ]>
UART Selection <[ CLI ]>
SERIAL NUMBER EDIT
MODEL NAME EDIT
Remote Commander
TEST RESET <[ Off ]>

Screen Sample
[</>]Set [Home]Exit

Service Mode Screen Sample

56
 ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

4-3. Accessing Self Diagnostic History 4-4. Accessing Self Diagnostic Menu
1) Press (Enter) button on Remote to enter Self Check Mode. 1) Go to TV standby condition by remote commander.
2) Press i+ (info), 5, Volume - then TV power on remote.
3) To
T Exit
E it Press
P Power
P Off & On.
O

Number of Standby
Error count
LED flashings Error name

SELFCHECK

Remote Commander
Back
Back <<

000RTC_ERR
000 RTC ERR 000 0- indicates no error
Screen Sample 000TOUCHSNSR_ERR 000000
was detected.
002MAIN_POWER 000
003AUDIO_PROT 000
005PANEL_POWER_ERR 000 1- indicates an error
005PANEL_ID_NVM_ERR 000 was detected.
006 BACKLIGHT ERR
006BACKLIGHT_ERR 001

000020008300002 [Home]Exit

Screen Sample
Total Operation Time [h] Boot Count Panel Operation Time [h]
2) Press Enter button on Remote to back to Service Mode
(max 65535) (max 65535) (max 65535)

Total Operation Time and Panel Operation Time and is recorded every 1 h.

Remote function:
Error history clear : <8> -> <0>
Panel operation time clear: <7> -> <0>

Screen Sample

57
 ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

4-5. Accessing Serial Number Edit

1) Press button on Remote to edit Serial Number.

Screen Sample
Remote Commander
Note: * The font color of YES is change to black when it is selected.
4) If YES is
i selected,
l t d the
th iinputt d
data
t iis saved
d iinto
t EEPROM
EEPROM.
Screen Sample
SERIAL NUMBER EDIT is grayed out and the serial number that has
2) Press or button to select number
been input is displayed.
. * The font color of YES is change to black when it is selected. User will not able to edit anymore.

Remote Commander

3) Serial Number can be set ONLY ONCE. Screen Sample

After user input data , press <Enter>.
Pop dialog will appear to inform user to confirm data.
Press or button to select YES or NO.
Select YES if input data is correct
correct. Screen Sample

Select NO if input data is incorrect. Note : * The font color of SERIAL NUMBER is change to orange
Press <Enter> to save answer. after YES is selected.
58
 ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5) If NO is selected, the input data is not saved into EEPROM. 4-6. Accessing Model Name Edit
The serial number that has been input is displayed.
User can still edit the Serial Number. 1) Press button on Remote to edit Model Name.

Remote Commander

Screen Sample
p
S
Screen Sample
S l
Note : * The font color of NO is change to black when it is
2) Press or button on Remote to select character.
selected.

Remote Commander

Screen Sample
Note : * The font color of SERIAL NUMBER is white after NO is selected.
Screen Sample

59
 ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

3) Model Name can be set ONLY ONCE.

After user input data , press <Enter>.
Pop dialog will appear to inform user to confirm data.
Press or button to select YES or NO
NO.
Select YES if input data is correct.
Select NO if input data is incorrect.
Press <Enter> to save answer.

Screen Sample

Note : *The font color of MODEL NAME is change to orange

after YES is selected.
selected

5) If NO is selected, the input data is not saved into EEPROM.

The model name that has been input is displayed.
Screen Sample User can still edit the Model Name.
Note :* The font color of YES is change to
black when it is selected.

4) If YES is selected, the input data is saved into EEPROM.

Model Name EDIT is grayed out and the model name that has been
input
pu iss displayed.
d sp ayed
User will not able to edit anymore

Note: *The font color of NO is change to Note :* The font color of MODEL NAME
black when it is selected. is white after NO is selected.
60
 ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

4-7. Updating the software (For Asia Region Only)

Note:
Software updates can be performed by:
1)S t
1)System Update
U d t ththroughh the
th Internet
I t t which
hi h available
il bl only
l on CCertain
t i LCD
models. Please check on i-manual or Operating Instruction whether the
model is available with the system.
OR
2) Please check with Software Upgrade Manual in Service Website
f the
for th procedure
d andd when
h it iis require
i ffor th
the software
ft updating.
d ti
3) The software updates may not be ready yet in the Website after the
1st Issue of Service Manual is released.
4) Do check and keep updated with the Service Website for any information
and/or listed issues that are software related to avoid any discrepancy.

User Name and Password required to access to Service Website please

check with Service Headquarters.

61
Diagrams
SECTION 5
DIAGRAMS
5-1.CIRCUIT BOARD LOCATION

5-1-1. 24 5-1-2. 32

BB BOARD

BB BOARD

SWITCH
UNIT SWITCH
UNIT

HB BOARD

HB BOARD

5-1-3 40
5-1-3. 40 5 1 4 46
5-1-4.

BB BOARD BB BOARD

SWITCH SWITCH
UNIT UNIT

HB BOARD HB BOARD

62
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-2. Block Diagram

g
5-2-1 Block Diagram - BA

WXGA & FHD

NAND EEPROM
Panel
512Mb 128kb
Component1/
Video

Component/Video

Audio2

HDMI1
HDMI1
HDMI2

ARC
HDMI2
MT5309
Li
Line O
Out/Side
t/Sid HP
HP, (AL/R0)
MHL
HDMI2
Only HDM2 support DVI Audio.
Tuner
LED
Audio H Board

Side Key
driver
USB 5W
Line out / AMP
Audio Amp
Side HP TPA6138A2PWR
5W

A l
Analog
Tuner

H Board

USB
Tact Key

63
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-2. Block Diagram

g
5-2-2 Block Diagram BA-SU

NAND EEPROM
512Mb 128kb
Component1/
Video

Component/Video

Audio2

HDMI1
HDMI1
HDMI2

ARC
HDMI2
MT5309
Line Out/Side HP, (AL/R0)
MHL
HDMI2
Only HDM2 support DVI Audio.
Tuner
LED
Audio H Board

Side Key
driver
USB 5W
Line out / AMP
Audio Amp
Side HP TPA6138A2PWR
5W

Analog
Tuner Clock
(RTC)

H Board

Tact Key USB

64
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-3. Connector Diagram

5-3-1.
5 3 1. 24
24

65
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-3. Connector Diagram

5-3-2.
5 3 2. 32
32 (AUO)

66
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-3. Connector Diagram

5-3-3.
5 3 3. 32
32 (LGD)

67
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-3. Connector Diagram

5-3-4.
5 3 4. 40
40

68
 ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488

5-3. Connector Diagram

5-3-5.
5 3 5. 46
46

69
 Sony Corporation
Sony EMCS (Malaysia) Sdn. Bhd.
English
9-888-144-01 HESRDM 2013. 06
70