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WATER SAFETY

PLAN
Table of Contents

Foreword i

San Pablo City Water District Water Supply Safety Core Team ii

I. Brief Description of the Service Area 1-2

II. History of San Pablos Piped Water System 3

III. San Pablo City Water District Profile 4-7

IV. Description of the Water Supply System 8 20

Water Supply Sources 89

Existing Storage Capacity 10

Treatment and Filtration 10 11

Existing Transmission and Distribution System 11

Growth of Service 13- 14

Section of the Water Supply System 14 18

Catchment: Malabanban Watershed 19 - 21

V. Framework of SPCWD-WSP20 - 26

VI. Hazard Identification & Risk Assessment 2735

VII. Identification of Stakeholders 36

VIII. Control Measures & Validation 37 39

IX. Verification 40 44

X. Validation 45 46

XI. Improvement Plans 46 48


XII. Appendices

i. System Flow Diagrams


ii. Flow Chart: Maintenance of Structure
iii. Flow Chart : Pump & Motor Pull-out & Installation
iv. Flow Chart : Installation of Small Distribution Line/ Special Projects
v. Flow Chart : Installation of Small Distribution Line for Billed Projects
vi. Flow Chart : Mainline/Service Line Repair
vii. Flow Chart : RestorationConcrete
viii. Flow Chart : Restoration Asphalt
ix. Flow Chart : Tapping New Service Connection
x. Flow Chart : Relocation of Water Meter
xi. Flow Chart : Change Meter
xii. Flow Chart :Disconnection of Water Meter
xiii. Flow Chart : Reconnection of Water Meter
FOREWORD

This Water Safety Plan (WSP) is intended to provide comprehensive and


systematic actions for eliminating water contamination risks thereby ensuring and maintaining
potable and safe drinking water for the concessionaires of San Pablo City Water District
(SPCWD).

The coverage of the WSP starts from the source (including watershed/catchment) and
continues all the way to the end users. In between these two points, the safety plan covers
conveyance system, treatment, pumps, reservoirs and distribution network.

The SPCWD Water Safety Plan is committed to ensure that safe and potable drinking water
that complies with, and at times even more stringent, than the required parameters of the
Philippine National Standards for Drinking Water 2007 is always available to its concessionaires.

To optimize its relevance in assuring the health of the general public, the plan will be
continuously updated and refined so as to effectively prevent the occurrence and eradicate the
hazards of water borne diseases.

This WSP will provide the standards and guidelines for the operational procedures of all the
divisions involved in production, treatment & filtration, transmission, distribution, water quality
monitoring, maintenance & repair, as well as watershed management.
SPCWD WATER SAFETY PLAN CORE TEAM

TEAM LEADER

Engr. Nemesio O. Guia, Jr.

CONSULTANTS
DOH
City Health
DPWH
DENR

GROUND WATER DISTRIBUTION BULK WATER CUSTOMER FINANCIAL


WATER and TREATMENT SYSTEM SUPPLY SATISFACTION and LEGAL
WATERSHED
Myrna F. Rada Enrique P. Sanchez
Supplier Teresita B. Rivera Renato A. Amurao
Wilfreo M. Aligato Wilson M. Awayan Edwin Nombrado
SPCWD LAB Alejo A. Genove, Jr. Florante F. Alvero
Efren L..Paguidopon Jonnas Biscocho Enrico B. Bagsic
Ferdinand Bondad Michelle E. Ticzon
Ramon S. Imperial
ORGANIZATION/
NAME JOB TITLE ROLE in WSP CONTACT NUMBER
DIVISION
Nemesio O. Guia Eng.g & Production Division Manager C Team Leader 09209453911 /
(049)5629956
Wilfredo M. Aligato Eng.g & Production Sr. Water Utilities Mgt. Officer Supervision of Operators 09175268811
Wilson M. Awayan Eng.g & Production Supervising Engineer Planning & Design 09183386048
Efren L. Paguidopon Eng.g & Production Plant Electrician A Pump Technician/ Maintenance 09175331263
Ramon S. Imperial Eng.g & Production Draftsman Design of Facilities 09266744071
Myrna F. Rada Eng.g & Production OIC-Sr. Chemist Water Treatment & 09273457425
Sampling Supervision
Jonas Biscocho Eng.g & Production Water Utilities Mgt. Officer A. Water Treatment & Sampling 09179672583
Edwin Nombrado Operation Division OIC-Operation Division Operation Management 09209453912
Enrique P. Sanchez Operation Division Supervising Engineer A Distribution/Pipe Network 09272463440
Maintenance
Enrico B. Bagsic Operation Division Water Maintenance Man C Plumbing Maintenance 09175407156
Teresita B. Rivera Commercial Division Division Manager C Customer Service & Satisfaction 09209453913
Management
Ferdinand H. Bondad Commercial Division Customer Service Officer A Service Connection Maintenance 09203606376
Florante F. Alvero Administrative SIRMO Personnel Safety 09209453903
Renato A. Amurao Finance Division Division Manager Financial Management 09209453907
Michelle E. Ticzon Finance Division Budget Assistance Budget Monitoring 09205016623
Alejo A. Genove, Jr. OGM Public Information Officer A Public Relations & 09209453908
Information Dissemination
DOH
City Health
Consultants Counter-checking
DPWH
DENR
I. BRIEF DESCRIPTION OF THE SERVICE AREA

San Pablo City is in the southern


part of the Philippines main island of
Luzon. It is about 82 kilometers south
east of Manila. The city is situated on a
plateau with a mean elevation of 100
meters above sea level. Among the
peaks that surround San Pablo, the
most imposing are Mt.Banahaw (2165
meters) and Mt.Cristobal (1470) which
define the eastern boundary of the
city. The most striking features of the
citys topography, however, are the
seven crater-lakes mostly found in the
northern fringe of the city. These lakes
are: Sampaloc, Kalibato, Bunot,
Palakpakin, Mohicap, Pandin and
Yambo. The depth of these lakes range
from 7 to 130 meters, while their surface
areas vary from 14 to 104 hectares. Collectively the modest calculated volume of water stored
by these lakes, which are fed from surface and subsurface inflow, is 63,200,000 cubic meters.
Most prominent among the lakes is
Sampaloc, which is an attractive major
feature of the citys poblacion. The
Lake is shown below with Mt. Cristobal
at the background. (Slightly visible is
Mt. Banahaw behind Mt. Cristobal.)

San Pablo City is a financial,


commercial and educational center for
the Province of Laguna. It is also the
hub of provincial and regional
operations of a number of government
agencies. The city has an area of 197
square kilometers which is divided into
80 barangays interconnected by a
network of paved roads. The census by

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the National Statistics Office in 2007 listed the population of the city to be 237,259 with a
growth rate per annum of 1.84% and a population density of 1,201 per square kilometer
(compare to Calambas 2,488 or San Pedros 12,306 during the same period) The population is
young with more than 50% in the age bracket 1-19 years old. With the stated projected growth
rate the population of the city is pegged at 250,575 for 2010. The city also has a total
workforce of 74,000 ( NSO April, 2003) of which 8000 belong to the agricultural sector (the
largest in Laguna), 22,000 work in industry, while 44,000 render various services. Industry is
largely based on coconut processing such as the manufacture of desiccated coconut and
cooking oil. Meanwhile there are more than 2,500 commercial establishments registered in the
city. Most of these establishments are engaged in retail trade.In 2009 Puregold opened a
branch in the City. SM City San Pablo followed suit a year later.

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II. HISTORY OF SAN PABLOS PIPED WATER SYSTEM

The first piped water system for San Pablo


was initiated in 1912 by the late Hon.
Potenciano Malvar, then Governor of Laguna,
when he enlisted the services of experts to
conduct a feasibility study of tapping Cabunsod
Spring to supply thru gravity pipeline potable
water to the 8000 residents of San Pablo ,
which was only a municipality then. The same
spring, which is about six kilometers away from
the poblacion, had been used by Spanish friars Intake box of Cabunsod Spring
thru a system of canals some 60 to 80 years earlier.
But, it was not until June 1914 when contract for materials was awarded to Atlantic Gulf and
Pacific Company which had the lowest bid of Php 57,017.771/2. Construction of the Cabunsod
gate house (intake box) and a regulating tower at the highest point of a hill just outside the
town, together with the pipe laying was done by administration at a cost of Php17,000.00 Due
to delay in shipment, however, the project was not completed until the last quarter of 1915.
The municipality, and later the city (San Pablo was chartered into a city in May 7, 1940)
administered the original water system until 1955.
After Cabunsod Spring however,
additional water sources for San Pablo
were not developed until the early 1960s,
when Malabanban and Lubigan Springs
were tapped by the National Waterworks
and Sewerage Administration (NAWASA).
Under NAWASA, Cabunsod was also
rehabilitated. These developments
provided the city with more than 10,000
cubic meters of water daily, but this was
not adequate to cope with the demand of
the growing population and expanding economy of the city. In 1971 NAWASA was dissolved
and this paved the way for the return of the control of the water system to the local
government. This water system was eventually turned over to San Pablo City Water District
which assumed complete control and administration in order to guarantee continuous
maintenance and development.

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III. SAN PABLO CITY WATER DISTRICT PROFILE

Vision

We continuously strive to be recognized as the best water service


provider in the country.
History
San Pablo City was among the first
six provincial cities included in the
engineering and feasibility studies on local
water systems conducted by Wilson-
Montgomery Consulting Engineers, Inc., a
firm based in California, U.S.A. which was
contracted by the Philippine Government
not only to perform the earlier started task
but also to lay-out the blue print for the
development of a national plan for locally
controlled water systems.

Pursuant to the provisions of PD 198


and based on the Wilson- Montgomery Feasibility Study (1973), the Municipal Board of San
Pablo City, through the initiation of then City Mayor Cesar P. Dizon, passed on December 17,
1973 after series of public consultation and hearing Resolution 309. This created San Pablo
City Water District (SPCWD) which assumed sole control and administration of the citys water
system including its 5,614 service connections. SPCWD was formally organized on January 1,
1974 and was granted its Conditional Certificate of Conformance (CCC No.04) by LWUA on
March 19, 1974.

Consequently, with LWUA facilitating a Php26-M loan founded by the United States
Agency for International Development (USAID), construction of the Phase 1 of San Pablo City
Water Supply System Improvement/ Expansion Project started on January 19, 1976. This
project, which was undertaken by Filipino Pipes and Foundry, consisted of the following major
components: the development of Malaunod Spring to increase the daily water supply by more
than 8000 cubic meters; rehabilitation of the existing spring sources (Cabunsod, Malabanan and
Lubigan); construction of a ground reinforced concrete reservoir with a storage capacity of
6,620 cubic meters, installation of 57 kilometers of new transmission and distribution pipelines
and 157 fire hydrants; and the construction of a building complex that houses the
administration office, maintenance shop, and laboratory.

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The improved water system for the city was inaugurated on July 21, 1979. Soon after,
another spring source was developed. Malamig Spring with a daily rated production capacity of
more than 6000 cubic meters was added to the system in 1986. By that time the total service
connections of SPCWD was risen to mare that 11,000 which doubled the total service
connections during the water districts initial year of operation. Meanwhile, the onset of the
90s saw the population of the city rising to more than 160,000 which was a significant increase
from the 1975 figure of 116,607. Sensitive to this factor, SPCWD began implementing its
modified Phase II-B Project 1993. main features of this project are as follow: development of
Balanga Spring Source; construction of two timbertanks with a capacity to store 1,700 cubic
meters each; and pipe laying from Medex Subdivision in Brgy. San Francisco to Brgy. San
Cristobal, which included three bridge crossings.

Under normal conditions the Balanga Spring Source, which was put in service in 1996,
can provide approximately 10,000 cubic meters of water daily. The additional source enabled
SPCWD in the same year to expand its network to 1,732 new service connections raising the
total number of connections to almost 20,000. The total cost of the above mentioned
developments is more than Php40-M. In 1998, however, the resilience of SPCWD was tested as
the production of its six spring sources with a total rated capacity of 36,115 cubic meters
dailyplummeted by almost 50% as an aftermath of the severe El Nio episode of 1997-98. The
water supply of some areas, particularly those in the poblacion and barangays with higher
elevations, was limited to only two to four hours daily. To this trial SPCWD responded by
constructing five production wells in strategic locations. These production wells are located in
Brgy. San Marcos, Brgy. San Pedro, Brgy. Sto Angel, San Pablo City Central School, and in the
SPCWD office compound at Maharlika Highway. The total capacity of these production wells is
7,920 cubic meters daily.

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By 2007 the population of San Pablo City reached 237,259 (NSO census). In the same
year SPCWD began expanding its service to cover eight (8) barangay namely: San Miguel, San
Bartolome, Sta. Cruz (Putol), Sta. Ana, San Joaquin, San Antonio 1, San Antonio 2, Sta. Veronica.
Currently SPCWD serves 72 of the 80 barangay comprising the city.
By the end of 2010 the total number of active connections served by the water district
stood at 31,107 of which 28,950 were residential or domestic connections. The estimated
population served was 144,750 or 58% of the total population projected at 250,575 (based on
NSO 2007 Census and projected average annual population growth rate of the City given at
1.84%). This also represented 64% of the population within the service area estimated at
226,735. Meanwhile SPCWD has 154 regular and 118 contractual employees.

In 2010 the average daily per capita consumption of residential users is 180liters or
anaverage monthly consumption of 27 cubic meters per household connection with five (5)
members. In the same year, the average total daily production of the six (6) spring sources and
12 production wells of the water district, together with the additional daily supply of 5,000
cubic meters from its Bulk Water Agreement with SIG Construction and Industrial Corp., which
tapped and developed Lagaslasan and Baloc Springs was 45,295.44 cubic meters. Production
data is gathered through the use of flow meters installed in all sources

After celebrating its 35th anniversary, San Pablo City Water District is more than ever
dedicated to achieving its goal:

MalinisnatubigsabawattahananSerbisyonaaminggagampanan.

San Pablo City Water District has been the recipient of the following awards:

Most Efficient Management


Control Practices
2nd Highest Operational
Performance
Highest Collection Efficiency
Most Outstanding Veteran
Water District (1981-1983)
Hall of Famer
Godfather Water District

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Mission

The San Pablo City Water District, a corporation duly organized under PD198 (as
amended) is tasked to contribute to the improvement of the quality of life of the residents of
San Pablo City by providing potable, adequate and affordable water supply in the entire city
while remaining to be self-reliant and financially viable water district.

Core Values

S ervice excellence
P rofessionalism
C ommitment
W isdom
D iscipline

As an organization that embraces the pursuit of Service Excellence, SPCWD always aims for
optimum results and quality solutions. It is distinguished by intelligent, values-oriented
decision making and uncompromising workmanship.

SPCWD believes in promoting dignity at work which translates to Professionalism. It


inculcates the value of skill and training, the Importance of productivity and responsibility,
the substance of self-respect and proper decorum.

SPCWD is driven by its Commitment to serve the community. It is steered by its mandate to
provide adequate, safe, and affordable water to the constituents of the City.

SPCWD is continuously evolving. It can not allow itself to be static. And, in its quest to
perform its mandate it has encountered its share of success and failures too. But what
matters most is its ability to discern through these myriad of experiences, events and
circumstances and not lose sight of its goals. That is Wisdom.

SPCWD adheres to Discipline, the kind that is not coerced but is born out of awareness of
ones role and worth in the organization.

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IV. DESCRIPTION OF THE WATER SUPPLY SYSTEM
The existing water supply sources of SPCWD consist of eight (8) springs and twelve (12)
production wells with a total monthly rated production capacity of 1,904,310 cubic meters.
Shown in table below are pertinent information regarding the sources.

SOURCES YEAR 2010 PRODUCTION


LOCATION CONSTRUCTED (in cubic meters)
Springs (elevation)
Cabunsod(200 m) Brgy. Sto. Angel 1915 2,392,648
Malabanban(184m)&Lubi Brgy. Sto Angel 1960s 2452,692
gan(189)
Malaunod(126m) Brgy. San Jose 1978 3,511,921
Malamig(180m) Brgy. San Diego 1986 1,577,280
Balanga(93m) Brgy . Sta Elena 1996 2,046,079
Lagaslasan Bulk Supply Brgy. San Ignacio 2008 1,541,107
Baloc-- Bulk Supply Brgy. San Ignacio 2008 23,153

Production Wells(depth) Sub-total 13,544880

San Mateo Brgy. San Mateo 1996* 37,427


Sta. Catalina Brgy. Sta. Catalina 1976 29,116
San Marcos-1(150 m) Brgy. San Marcos 1997 932,404
Central(150 m) San 1998 261,744
PabloCentralElementary
School
San Pedro(150 m) Brgy. San Pedro 1998 40,624
Maharlika(250 m) SPCWD Compound 1998 0
Maharlika Highway
Sto. Angel (150 m) Brgy. Sto. Angel 1998 0
Israel IsraelVillage 2001 0
Brgy. San Antonio I
San Marcos-2(150 m) Brgy. San Marcos 2 2005 592,010
Concepcion(249 m) Brgy. Concepcion 2006 1,092,739
San Cristobal(150 m) Brgy. San Cristobal 2005 0
Sta. Veronica(150) Brgy. Sta. Veronica 2006 0
Sub-total 2,986,069
TOTAL 16,530,949
*rehabilitated

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Average Monthly Production of All Sources for the Year 2010:

1,377,579 cu. m.

Average Daily Production of All Sources for the Year 2010:

45,295.44 cu. m.

Water Supplied by Gravity versus Water Supplied by Pumping for Year 2010

GRAVITY vs PUMPING

gravity
7,986,880

Water pumping Sources


Utilizing 8,544,064 Pumps

gravity pumping

SOURCES PUMP CAPACITY PUMP UNIT/S


(Hp)
Malaunod Pumping Station 30 3
Balanga Pumping Station 100 2
60 1
San Mateo Production Well 15 1
Sta. Catalina Production Well 5 1
San Marcos Production Well-1 50 1
San Marcos Production Well-2 50 1
Central Production Well 50 1
San Pedro Production Well & 30 1
Boosting Station 30 1
Maharlika Production Well 25 1
Sto. Angel Production Well 60 1
Israel Production Well 3 1

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Existing Storage Capacity

The main storage reservoir of the


water
supply

system
is

Sampaloc Reservoir, constructed 1976 Timber Tanks, constructed 1996

Sampaloc, a circular single cell


reinforced concrete reservoir on
the side of Sampaloc Lake. It has a storage
capacity of 6,390 cu. m. and a ground elevation of 146 m. Four mains from Cabunsod, Malamig,
Malaunod, Malabanban / Lubigan (the last two springs are transferred through a single main)
and Concepcion Production Well feed the reservoir.

Two additional reservoirs made of timber with outer cable wire support and inner
plastic lining were constructed in Brgy. San Cristobal in 1996. The ground elevation of these
reservoirs is 160 m. Each of these timber tanks has a storage capacity of 1,700 cu.m. It is fed
by Balanga Pumping Station. These timber tanks are currently undergoing major rehabilitation.

The water district has seven (7) small steel tanks of pre-World War II vintage. Four (4) of these
10 cu. m. tanks serve as storage for San Mateo Production Well, though antiquated the steel
tanks are still serviceable. Meanwhile the remaining three (3), set up as local storage to Sta.
Catalina Production Well, have long been unused.

Treatmentand Filtration

SPCWD uses either gas chlorinator or


hypo-chlorinator in all its water sources facilities
to treat the water it supplies to the public.
Residual chlorine is then regularly monitored by
laboratory personnel at strategic location in the
distribution network.

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Aside from chlorination, SPCWD also utilizes Hi-Rate Permanent Media Filtration System
to improve the quality of water extracted from some of its production wells. This imported
system, which eliminates the constant need for filtration media replacement, was first installed
at San Pedro Production Well in 2000. Then it was also installed at Central Production Well
during the last quarter of 2003. Another of this filtration system was added in 2004 at
Maharlika Production Well. The table in page 12 illustrates the treatment and filtration used in
all SPCWD sources. The third column of the same table reflects the quality-parameters
addressed by the treatment.

Existing Transmission and Distribution System


The total transmission and distribution network of SPCWD is approximately 261,488
meters long. The diameters of the pipes range from 50mm to 450mm, while materials vary
from Centrifugal Cast Iron (CCI) and old Asbestos Cement (AC) to Steel and Polyvinyl Chloride.
Below is a table showing the breakdown of the pipe network.
Breakdown of Transmission and Distribution Lines by Material, Diameter and Length
PIPE MATERIAL PIPE DIAMETER LENGTH OF PIPE
(in linear meter)
Centrifugal Cast Iron (CCI) 100-300 mm 20,400
Steel 150-300 mm 200
Cement Lined and Coated 150-450 mm 24,512
Steel
Polyvinyl Chloride (PVC) 50-200 mm 244,466
Galvanized Iron (GI) 50-100 mm 12,533
Asbestos Cement (AC)* 75-150 mm 9,454
TOTAL 311,565

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Water Treatment
Water System Off-Spec Disinfection with Chlorine Oxidation/Filtration Neutralization
Sources
Ground Water Parameters Chlorine Gas Chlorine Granules Manganese Soda ash
w/Chlorinator w/ feed pump w/o feed pump Greensand Treatment
A. Springs
1.Spring with pumps Malaunod *
Balanga *
2.Spring by Gravity Upper Malamig *
Cabunsod
A- 6" pipe *
B- 6" pipe *
Malabanban
A- 6" pipe *
B- 12" pipe *
3.Bulk Water a. Lagaslasan low pH * *
(by Gravity) b. Baloc *
B. Deepwells
1. Production well Concepcion DW *
with Reservoir San Mateo DW *
2. Production Well San Marcos 1 *
DW
direct pumping Sta. Catalina DW *
3. Production Well Central DW Color * *
with Filtration Manganese
San Pedro DW Color * *
Iron
San Marcos 2 Color * *
DW
Iron
Turbidity
* Water treatment done on the sources
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Growth of Service Connections
As of December 2010, the total number of service connections was 35,087. The chart
below presents the growth of service connections from the initial year of operation of the
water district.

Growth of Service Connections


40000
35458
34087
35000

30000 28230

25000 23382

20000 17502
13945
15000
10838
10000 7291
5614
5000

0
1974 1979 1984 1989 1994 1999 2004 2009 2010

Total Service Connections

Current Customer Base

40000
35458
Total vs Active Service Connections 34087
35000
28230
30000
23382 31107
29,900
25000
17502 24995
20000
13945 20682
15000 10838
15740
10000 7291
5614 12859
10147
5000
6950
5614
0
1974 1979 1984 1989 1994 1999 2004 2009 2010
Active Total

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Meanwhile, the preceding graph shows the active connections. The growth of 4,971
active service connections over the five year period from 2004 to 2009 is the highest 5-year
growth figure for SPCWD. This is followed by the 4,942 growth established from 1994 to 1999.
The table below shows the distribution of the 31,107 active service connections attained by
December 2010 into different categories. Further the distribution is compared to that of 2004.

Service Connections by Category 2004 vs 2009


2004 (%)* 2010 (%)*
Domestic 23,196 93 28,950 93
Commercial 886 3.5 1,070 3.4
Commercial A 429 1.7 521 1.7
Commercial B 224 0.8 316 1.0
Commercial C -- -- 5 0.01
Industrial 58 0.2 52 0.2
Government 136 0.5 172 0.5
Bulk -- -- 1 0.003
Total 24,929 100% 31,107 100%
*Percentage of Total Service Connections

As discussed earlier the current service area of SPCWD covers 72 of the 80 barangay of
the city. At the end of 2010 the estimated population served was 144,750 or 58% of the total
population projected at 250,515 (based on NSO 2007 Census and projected average annual
population growth rate of the City given at 1.84%). This also represented 64% of the population
within the service area estimatedat 226,735.
It should be noted that the figure on estimated population served is based on the simple
formula of multiplying the total number of active domestic or residential service connections by
the average members per household assessed by NSO to be at five (5). Meanwhile, the total
number of domestic service connections of SPCWD at the end of 2010 was 28,950. It would be
safe to surmise that the actual population served by SPCWD is higher than the reported figure
because a significant number of the service connections are used by more than one household.
SPCWD has addressed this issue since 2008 by considerably lowering the fees for new
domestic service connections to encourage applicants. Currently SPCWD charges a flat rate of
Php 1,301.00 for domestic or residential service connection. Prior to 2008 a new domestic
connection cost from Php 3,500 to more than Php 5000.

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Listed below are the barangay which are still not reached by the service of SPCWD
together with their respective population.
Unserved Barangay Population (2007 NSO Historical Growth Rate (%)
Census)
Atisan 1,193 1.70
Bautista 2,375 1.73
San Isidro (Balagbag) 3,428 2.36
Santa Maria 3,422 5.89
Santiago 1 (Bulaho) 1,807 0.47
Santiago 2 3,061 3.03
Santisimo Rosario 4,382 2.89
Soledad 2,925 4.89
TOTAL 19,165 AVERAGE 2.87

The table above shows the population of the barangay still open for SPCWD expansion.
It should be noted that the average population growth rate of these barangay is higher than
that of the whole city. Brgy. Sta. Maria, in fact, has the highest population growth rate among
all the 80 barangay that comprise the city.

Sections of the Water Supply System

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The development of this safety plan makes it imperative to come up with a functional
division of the water supply system. Although SPCWD aims to divide its system into
independent and easily isolatable sections, it is still, with its inter-looping pipe network, not
near attaining that.Consequently, two approaches are used in the functional sectioning of the
supply system for this safety plan.

First, the system is divided according to the type of water sources. This division gives six
(6) distinct sub-systems listed below:
(1) Springs Supplied by Gravity. Included in this sub-
system are Cabunsod Spring,
Malabanban&LubiganSprings ,&Malamig Spring.
All these springs are at the base of the upper
zone of the citys geographic area.
Cabunsod Spring
(2) Springs Supplied by Pumping. This sub-system is
composed of Malaunod Spring and Balanga Spring.
Similar to the springs of the first sub-system,
Malaunod and Balanga only require chlorination to
ensure safety and potability

Balanga Spring
(3) Production Wells with Filtration Systems. Included
here are San Pedro, Central, San Marcos-2
Maharlika, San Cristobal, Sta. Veronica and Sto.
Angel Production Wells. Of these production wells
only San Pedro, Central and San Marcos-2 are
San Marcos Production Well-2

currently utilized. The rest are on stand-by.

(4) Production Wells which feed Reservoir.


Concepcion Production Well falls into this
category as it is used to fill Sampaloc Reservoir.
San Cristobal Production Well is also supposed to
do this for the Timbertanks but it is not currently
operational. San Mateo Production Well is
designed to feed four (4) old but still serviceable
steel tanks that can each store 10 cu. m. The in- Concepcion Production Well
operational Israel Production Well also has its own

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elevated steel tank. This production well together with the steel tank was turned-
over to the Water District by the developer of Israel Subdivision a decade ago.

(5) Production Wells that feed Directly into


Transmission Lines. San Marcos-1, Sta.
Catalinacompose this sub-system. The last is on
stand-by. Shown beside is the flow meter at Sta.
Catalina Production Well.

(6) Bulk Water.


Lagaslasan and Baloc Springs fall into
this category. These spring sources
were tapped developed and
interconnected to SPCWD
distribution system by SIG
Construction Inc. The company
Lagaslasan Spring Intake and Collection Structures

continues to operate and maintain the


two spring sources as SPCWD purchases
water from it. There is a guaranteed
daily supply which must pass SPCWD
stipulated standards. Supply is treated
before it is introduced to the water
district pipe system. Bi-party sampling Baloc Spring Intake Box
and testing of water is regularly conducted.

The second approach in thefunctional sectioning of the water system considers zoning
the coverage area in relation to the source/s of water supply.
This approach gives 9zones.
(1) Portion of City Proper supplied by Malaunod Spring

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(2) Brgy. Sto. Angel,Brgy. San Lorenzo, Brgy. San Buenaventura, Brgy. San Diego, Brgy.
Sta. Isabel, P. Gomez St., Old City Hospital supplied by Cabunsod Spring.

(3) Ilaya (upper portion of the city proper), Mabini St., Brgy. San Lucas, Marino
Subdivision, Brgy. Del Remedio supplied by Malabanban Spring, Cabunsod Spring,
Malamig Spring, Concepcion Production Well, and Central Production Well

(4) Brgy. San Juan, Brgy. Sta. Filomena and Brgy. San Crispin supplied by Malabanban
Spring, Cabunsod Spring, Malamig Spring, Concepcion Production Well.

(5) Brgy. Sta. Maria Magdalena, Brgy. San Marcos, and Brgy. San Mateo supplied by San
Marcos Production Well 1 and 2, San Mateo Production Well.

(6) Brgy. San Cristobal, Brgy. Sta. Elena, Brgy. Sto. Nino, Brgy. San Ignacio, Maharlika
Highway from Brgy San Antonio 2 to Brgy. San Nicolas, Brgy. Sta. Ana, Brgy. Sta. Cruz
(Putol), Brgy. San Joaquin supplied Balanga Spring.

(7) Brgy. San Gabriel, Brgy. San Miguel, Brgy. San Bartolome, Brgy. San Gregorio,
Farconville Subdivision, Manhattan Subdivision supplied by Bulk Water.

24
(8) Part of Horseshoe includingBrgy. Dolores, Brgy. San Pedro, supplied byMalabanban
Spring, Cabunsod Spring, Malamig Spring, Concepcion Production Well and San
Pedro Production Well.

(9) Brgy. Sta. Catalina supplied by Sta. Catalina Production Well

Catchment:Malabanban Watershed

Legal Basis : Proclaimed as a watershed area in 1999 by then Pres. Joseph Estrada

Area : 384 hectares

Highest Elevation : 290m above sea level

Climate: Dry from January to April, the latter is usually the driest month;
wet from May to December

Ave. Annual Rainfall: 1980.2 mm

Soil: Belongs to the Lipa loam soil series. No erosion is apparent . It should be noted however
that a large portion estimated about 100 hectares is rocky with no conspicuous availability
of soil.

25
Tree Species Found: Antipolo, Balete, Kakawate, Tibig, Piling-liitan, Galamay-amo, Igio, Batino

Other Suitable Species: Acacia, Mangium, Molave, Narra, Mahogany

Projects : Construction of a 5-kilometer cement foot rails that would ascend and go around
the top rocky plateau area started in 2007. By the end of 2010 more than 4000 stepshave been
laid. The foot rails now connect Malabanban and Cabunsod Springs and go around the rocky
plateau at the highest elevation

Continues reforestation of the top rocky portion

26
Geologic Features:

Consists of relatively recent basalt lava flows.Very thin soil.Highly fractured rock surface.
Relatively high rainfall and accepts considerable recharge . Malabanban Watershed is the major
recharge area of 7 of the 8 springs that supply water to the City.

V. FRAMEWORK OF SPCWD-WSP

In November 2009 San Pablo City Water District (SPCWD) made a commitment to develop a Water
Safety Plan (WSP) in accordance with the World Health Organization (WHO) Guidelines for Drinking
Water Quality 2007. The WSP would cover all systems and operations.
The SPCWD WSP was developed in collaboration with the Department of Health (DOH) and WHO as a
case study and pilot WSP for Water Districts. The plan covers the water sources (including the
watershed), surface water and groundwater, conveyance system, water treatment, pumps, reservoirs,
and distribution network.

The SPCWD WSP details how SPCWD ensures that safe drinking water is available to its
customers at all times through sound water supply practices. The WSP is used to help SPCWD structure
the following activities:
Preventing contamination of the source of raw water
Ensuring that the desired water quality is met at all times and at every stage of the water
district operation
Developing programs to immediately respond to contamination scenarios.
Operating treatment systems to provide safe quality water for the consuming public
Preventing re-contamination of water during distribution
Monitoring water quality to meet health-based standards set by DOH
Anticipating events that may impair the quality of water and disrupt operations.
Developing programs that will prevent the occurrence or negate the effects of such events
Properly recording and documenting procedures and outcomes.
Conducting regular reviews and audits of the plan.
Updating and improving the plan continuously
Identifying personnel responsible for undertaking the above enumerated tasks.

The adoption of the WSP is expected to yield a number of important benefits:


The development of a systematic and detailed assessment of SPCWD processes with the aim of
identifying and removing hazards and risks in all operations and facilities.
Putting in place standard operational procedures on how to respond and control
hazardous events
The formation of an organized and structured system that could consistently and
effectively monitor not only the supply of clean and potable water but also the safety of
the operations involved in it
27
This process increases the consistency with which safe water is supplied to SPCWDs customers It
provides contingency plans to respond to system failures and hazardous events brought upon by
uncontrollable factors that may impair operations and compromise water quality. .The advantageous
attributes of the WSP are listed below
Improved compliance to water quality targets.
Demonstration of the application of best practices to secure water safety.
Improved consistency of water quality and safety.
Improved ability to respond to crisis scenarios relating to water quality impairment.
Potential cost savings from avoidance of incident and accidents.
Improvements in asset management.
More satisfied customers.

WSP Framework

Development of WSP
The formulation of the WSP consists of the following activities:
Documentation of an organizational commitment.
Organization of a WSP team.
Creation of a system description of all the operations of SPCWD.
Development of process flow diagrams for the catchments, surface water, ground water,
treatment plants and distribution networks.
The assessment of risks to drinking water quality.
The development of control measures to maintain risks under control.
The development of a verification and surveillance schedule.
Setting out the technical basis for the plan through the development of a validation schedule.
Documenting the Supporting Programs that are required to support the effective operation of
the control measures.
Developing documents and record-keeping systems to support the WSP

28
Water Quality Specification

San Pablo City Water District provides potable water which is extracted from springs and
deepwells or purchased from a bulk water supplier. Supply delivered to concessionaires meet
water quality standards set by the Department of Health (DOH) and Local Water Utilities
Administration (LWUA). The water quality targets are based on the Philippine National
Standards for Drinking Water 2007. Some quality parameters such as for iron and manganese
are even set higher than the National Standards. Disinfection, filtration and neutralization
chemicals are procured from approved chemical manufacturers. Quality agreements are in
place in relation to treatment chemicals received from manufacturers and water received from
bulk water supplier.

Intended Uses and Users of Water

The water supplied is intended for general consumption by ingestion. It is also used for
bathing, laundry, washing utensils and other cleaning purposes. Intended users of water are the
general public, commerce and industries.

Water Quality Target

Philippine National Standard for Drinking Water (PNSDW)


A. Microbiological
1. Total Coliform - < 1.1 MPN
2. Fecal Coliform - < 1.1 MPN
3. Heterotropic Plate Count (HPC) analysis - < 500 CFU/ml
B. Physical/Chemical
1. pH 6.5- 8.5
2. Turbidity -5 NTU
3. Apparent Color - 10 Color Units
True Color - 5 Color Units
4. Total Dissolved Solids - 500 mg/L
5. Chloride - 250 mg/L
6. Nitrate - 50 mg/L
7. Sulfate - 250 mg/L
8. Arsenic - 0.01 mg/L
9. Cadmium - 0.003 mg/L
10. Lead - 0.01 mg/L
11. Iron - 1.0 mg/L

29
12. Manganese - 0.40 mg/L
13. Benzene - 0.01 mg/L
C. Radiological

Constituents Activity Level ( Bq/liter)


Gross alpha activity 0.1 (excluding Radon)
Gross beta 1.0
Radon 11 ( MCL)
This shall be included in the priority list if there is fall-out or contamination from
suspected sources of radiological impurities of water such as hospitals or other
industries.

D. Other Physical/Chemical parameters

1. Pesticides used in agricultural practices within the area.


2.TRIHALOMETHANES generated as by-products of chlorination of drinking water,
Being formed from naturally occurring organic compounds

Acceptable limit
a. Bromoform 0.1
b. Dibromochloromethane 0.1
c. Bromodichloromethane 0.06
d. Chloroform 0.2

SPCWD-WSP Core Team


A WSP team was formed with representation from the full range of operating units within
SPCWD. The team was responsible for the assessment and the development of a model WSP
for the entire system. The team participants and structure are given in Figure 1.
The full WSP team was divided into six main sub-teams covering specialized areas. The
specialist teams undertook detailed work in their particular areas and reported this to the full
WSP team. The leadership team undertook the task of assembling all information into the final
WSP document.
WHO, DOH, DPWH and DENR consultants provided assistance when required. Their role
included training of WSP team members over a three day period and occasional review of the
WSP as it evolved.

30
ORGANIZATION/
NAME JOB TITLE ROLE in WSP CONTACT NUMBER
DIVISION

Nemesio O. Guia Eng.g & Production DivisionManager C Team Leader 09209453911 /


(049)5629956
Wilfredo M. Aligato Eng.g & Production Sr. Water Utilities Mgt. Officer Supervision of Operators 09175268811
Wilson M. Awayan Eng.g & Production Supervising Engineer Planning & Design 09183386048
Efren L. Paguidopon Eng.g & Production Plant Electrician A PumpTechnician/ Maintenance 09175331263
Ramon S. Imperial Eng.g & Production Draftsman Design of Facilities 09266744071
Myrna F. Rada Eng.g & Production OIC-Sr. Chemist Water Treatment & 09274970657
Sampling Supervision
Jonas Biscocho Eng.g & Production Water Utilities Mgt. Officer A. Water Treatment & Sampling 09179672583
Edwin G. Nombrado Operation Division OIC-OperationDivision OperationManagement 09237337709
Enrique P. Sanchez Operation Division Supervising Engineer A Distribution/Pipe Network Maintenance 09237337712
Enrico B. Bagsic Operation Division Water Maintenance Man C PlumbingMaintenance 09175407156
Teresita B. Rivera CommercialDivision DivisionManager C Customer Service & Satisfaction 09209453913
Management
Ferdinand H. Bondad CommercialDivision Customer Service Officer A Service Connection Maintenance 09203606376
Florante F. Alvero Administrative SIRMO Personnel Safety 09209453903
Renato A. Amurao Finance Division DivisionManager Financial Management 09209453907
Michelle E. Ticzon Finance Division Budget Assistance Budget Monitoring 09205016623
Alejo A. Genove, Jr. OGM Public Information Officer A Public Relations & 09209453908
InformationDissemination
DOH
City Health
Consultants Counter-checking
DPWH
DENR

31
VI. Hazard Identification & Risk Assessment

Catchment

Hazardous event Hazard Control measure


Severity Likelihood Risk
(Cause of (contamination (to prevent or remove
(1 to 5) (1 to 5) (1 to 25)
Contamination) concern) contamination)
Meteorology Physical Encourage all
(Flooding, rapid stakeholders to
changes in source conduct tree planting 4 1 4
water quality) activities at the
watershed
Geologic Activities Chemical Water utility
Arsenic, uoride, ownership and control
lead, uranium, of catchment in order
5 2 10
radon, shallow holes to prevent or regulate
(surface water geologic activities
ingress)
Agriculture Microbial
contamination,
Codes of practice on
(Slurry and dung 5 2 10
agricultural chemical
spreading, disposal
use and slurry
of dead animals.)
spreading, Restricting
and regulating
Chemical
agricultural activities
(pesticides, nitrate) 5 2 10
in catchment area

Forestry Chemical Restricted access to


(Pesticides), catchments 4 2 8
Physical (fires)
Industry
Chemical and Industrial efuent
(including abandoned
microbial standards and volume 5 1 5
and former industrial
contamination controls
sites)
Development Microbial, Covering and
Physical (Run-off) protecting springs, 5 1 5
securing the sources
Housing septic tanks Microbial Implement and follow
contamination building and
5 1 5
sanitation code in
construction
Abattoirs/ Organic and Strict implementation
Slaughterhouses microbial of Sanitation Code 5 1 5
contamination
xxx xxx xxx x x x

32
Wildlife Microbial Securing sources areas
contamination by building perimeter 4 1 4
fences
Recreational use Physical degradation Restricting and
regulating access to 2 3 6
catchments
Competing water uses Physical Raw water storage
3 1 3
(Sufciency)
Raw water storage Microbial Continous monitoring
(Algal blooms and and cleaning of
toxins stratication) storage 5 1 5
facilities/collection
boxes

Except for Balanga Spring which is located at the lower geographic zone of San Pablo
City, the rest of the spring sources utilized by SPCWD are located within or in very close
proximity to the proclaimed watershed area. Further it has already been mentioned that
SPCWD also utilizes production wells. The locations of these wells, except for Sto. Angel
Production Well, are of considerable distance to Malabanban Watershed. In relation to this a
separate table on Hazzard Identification and Risk Assessment is added for Production Well
Sources.

Production Well Sources


Hazardous event Hazard Control measure
Severity Likelihood Risk
(Cause of (contamination (to prevent or remove
(1 to 5) (1 to 5) (1 to 25)
Contamination) concern) contamination)
Well / borehole Regular internal
Surface water
headworks not inspections of wells 3 2 4
intrusion
watertight and boreholes
Borehole casing corroded Surface water Regular internal
or incomplete intrusion inspections of wells
3 2 6
and boreholes/
redevelopment
Power interruption Physical Standby generator 3 1 3
Breakdown of pump and Physical Standby spare pump
motor and motor, proper 3 3 9
maintenance schedule
Electro mechanical & Physical Implementing regular
electro pneumatic preventive 3 2 6
system failure maintenance

33
Treatment
Hazardous event Hazard Control measure Severity Likelihood
(Cause of (contamination (to prevent or remove (1 to 5) (1 to 5) Risk
Contamination) concern) contamination) (1 to 25)

Blocked filters Physical Cleaning of filtration 4 3 12


causinginadequate Chemical andmonitoring of
particle removal color, turbidity
Inadequate filter Physical Regular replacement 4 2 8
mediadepths (Mn Chemical of media
Greensand) Monitor Iron and
Manganese content
Inefficient backwashing Physical Monitor color, 2 5 10
of filtration system turbidity and total
dissolved solids (TDS)
Under/over dosingof Microbial Monitor residual 4 4 16
Chlorine disinfectant Chlorine
Disinfection reliability Microbial Monitor Residual 4 3 12
Chlorine
Weekly Micro test
Disinfection by-product Chemical Compliance with Cl 5 2 10
(DBP)Trihalomethane dosage
Test for DBP
Under/over dosing Chemical pH monitoring 2 4 8
ofsoda ash for pH Physical
correction
Defective gas Chemical *Efficient Chlorine 4 3 12
chlorinator/chemical Microbial andSoda ash
feed pump forChlorine Physical treatment
and SodiumCarbonate *Preventive
injection Maintenance
Unapproved Physical Strict purchasing 5 1 5
treatmentchemicals and Chemical policy andprocedure
materials Microbial
Treatment Failure Physical Trained staff 5 2 10
Chemical Validated treatment
Microbial process
Interrupted treatment/ Microbial Standby Generator 5 2 10
loss of disinfection and Physical
neutralization due to Chemical
power outage
Communication Failure Microbial Communication back- 3 3 9
Physical up
Chemical

34
Distribution
Hazardous event Hazard Control measure Severity Likelihood
(Cause of (contamination (to prevent or remove (1 to 5) (1 to 5) Risk
Contamination) concern) contamination) (1 to 25)

Immediate repair
of pipe leakages

Intrusion of
Physical Relocation of pipes 3 3 9
contaminants due to pipe away from the
leakages along canal
the open canals
Resi
Flushing
Microbial 5 3 15
Residual Testing

Immediate repair
of pipe leakages

Relocation of pipes
away from the
canal
Physical 4 3 12
Intrusion of
contaminants due to pipe Constant
leakages along monitoring of pipes
the covered canals through leak
detection

Flushing
Microbial 5 3 15
Residual Testing

Immediate repair
of pipe leakages
Physical
Relocation of pipes 4 2 8
Intrusion of
away from the
contaminants due to pipe
septic tank
leakages near septic tank
Flushing
Microbial 5 2 10
Residual Testing

35
Close supervision
of the projects

Hired skilled
Physical 2 2 4
workers
Intrusion of
contaminants due to
Strict adherence to
poor workmanship in
company policy
pipe laying
Flushing
Microbial Residual Testing 4 2 8

Immediate repair
of pipe leakages
Physical 4 1 4
Intrusion of
Rehabilitation of
contaminants due to
deteriorated pipes
leakages of deteriorated
pipes
Flushing
Microbial 5 1 5
Residual testing

Strict adherence to
company policy
Follow standard
Physical specifications of 3 1 3
Intrusion of materials
contaminants due to Close monitoring of
poor quality of materials materials
being used
Flushing
Microbial Residual Testing 4 1 4

Immediate repair
of reported leaks
Intrusion of
contaminants due to due Close coordination
Physical of with other 3 2 6
to leakages accidentally
damaged by other government
agencies/contractors agencies/
Contractors

Microbial 5 2 10

36
Flushing
Residual Testing

Immediate cut &


plug of reported
illegal service
connections

Avoid provision of
stub- outs

Physical Vigilance and 3 3 9


motivate every
concessioner to
Illegal tapping of service
report illegal
connections
service connections

Secure protection
for exposed pipes

Flushing
Microbial Residual Testing 4 2 8

Inadequate pressure /
Low pressure in Physical Regular monitoring 3 2 6
distribution lines of pressure

Water interruption due


Physical Provide stand- by 3 2 6
to power interruption generator

Accidental chemical Quick response


spillage in considerable time and ready
volume along distribution contingency action
Chemical 4 1 4
line

Intrusion of Proper observance


Physical 3 1 3
contaminants due to of hygienic

37
poor hygienic practices practices
during repair works

Residual testing
Microbial 4 1 4
Flushing

Non- functional of valves Regular monitoring


Physical and maintenance 2 1 2
along distribution lines

Residual testing
Microbial 4 2 8
Flushing
Intrusion of
contaminants due to Proper supervision
inter- connection during inter-
Physical connection 3 2 6

Proper supervision
during laying of
pipes at
subdivisions
Intrusion of
Physical 3 1 3
contaminants due to Follow proper
poor quality of materials procedure on
used in turn- over of acceptance of
subdivisions turned- over
subdivisions
Residual testing

Chemical Flushing 4 1 4

38
Consumer Premises
Hazardous event Hazard (contamination Control measure Severity Likelihood
(Cause of concern) (to prevent or remove (1 to 5) (1 to 5) Risk
Contamination) contamination) (1 to 25)

Unauthorized Physical Site inspection


connection which can
3 2 6
cause contamination Microbial Removal of illegal
by backflow connection

Metal contamination Monitor pH


using GI pipes due to Physical neutralization
3 3 9
low pH

Intrusion of Advice customers to


contaminants during Microbial flush faucet
2 2 4
repair of in-house Physical thoroughly before use
plumbing

Advice consumer to
Newly installed check materials to be
substandard/ Physical installed
corroded GI pipes Chemical 2 2 4
which causes Iron Use water frequently
contamination to flush contaminants

39
Ranking Probability / Frequency Consequence / Severity Likelihood
5 Almost Certain Catastrophic- Potentially lethal to a large Once per day
population, likely to have also very
significant morbidity

4 Most Likely Major- Potentially lethal to a small Once per week


population, likely to have also
significantmorbility

3 Likely Moderate- Potentially harmful to a Once per month


large population but no mortality

2 Unlikely Minor- Potentially harmful to a small Once per year


population but no mortality

1 Rare Insignificant- Negligible impact in terms Once every 5 yrs


of severity of disease or numbers of
people affected

Risk rating of ten (10) and above are given validated controls or mitigation measures while risk
rating below ten (10) are documented and kept under review in future Water Safety Plan
actions.

40
VII. IDENTIFICATION OF STAKEHOLDERS

In order for the Water Safety Plan to attain its objectives, all stakeholders must be
identified and consequently informed of their responsibility and participation in it. Listed below
are the identified stakeholders from catchment to consumer premises:

Catchment / Sources
1. National Water Resources Board (NWRB)
2. Department of Environment and Natural Resources (DENR)
3. Laguna Lake Development Authority (LLDA)
4. Local Water Utilities Administration (LWUA)
5. Department of Health (DOH)
6. Department of Agriculture (DA)
7. Local Government Unit
8. Local Farmers
9. Informal Settlers
10. Utility Companies
11. All End Users of Groundwater Water including SPCWD Concessionaires

Treatment
1. Department of Health (DOH)
2. Chemical and Equipment Suppliers
3. Power and Communication Utilities
4. End Users of Treated Water

Distribution
1. Department of Public Works and Highways (DPWH)
2. Local Government Units
3. City Engineering Office
4. Utility Companies
5. Contractors
6. Suppliers
7. End Users of Piped Water

Consumer Premises
1. City Engineering Office
2. Department of Health (DOH)
3. Suppliers
4. Households

41
VIII. IDENTIFICATION OF CONTROL MEASURES AND VALIDATION

CATCHMENT

Monitoring
Control Corrective
Critical Limit
Measures Action
Where How Frequency Who
Ocular Strictly
Intrusion of Catchment Inspection EPD Implement
Water Utility Arsenic and Weekly Personnel Schedule of
Control of other toxins Ground Rigid Lab Inspection and
Watershed from geologic Water - Surveillance Personnel Surveillance
Area activity Recharge
Area Political Occasional Board & Effective Com
Lobbying Mngmt Plan

Microbial Strict LGU Coordinate


Regulating Contamination Catchment Enforcement Daily DENR Action with
and from Improper of existing LLDA other Gov.
Restricting Disposal of Ground laws DA Agencies
Animal
Agricultural Water-
Carcasses and Regular
Activities Infiltration of
Recharge Inspection
Weekly EPD Maintain
Pesticide Area Personnel Schedule of
Residue and Providing Lab Inspection
Nitrates Alternatives As needed Personnel

Any contamination from geologic or agricultural activity to the ground water recharge
area can significantly degrade the quality of raw water, thus these activities should be closely
monitored and restricted.

42
Treatment
Monitoring
Control Corrective
Critical Limit
Measures Action
Where How Frequency Who

Replacement Iron - 0.3 mg/L As need Regenerate


Iron Chemist
of filter media Mn- 0.05 mg/L After Filtration arises media/ Replace
Manganese
media

Frequent back- True Color- 5 PCU Visual Regular


After Filtration Daily Tenders
washing of Turbidity- 5 NTU Inspection Maintenance of
System As Needed Chemist
filtration Test Kits Filtration System
system
At entry point Adjust Chlorine to
Chlorination at Residual Chlorine
to Chlorine test Hourly Tenders concentration
water must be 0.5 mg/L
distribution kit Weekly Lab Tech within
treatment to 0.7 mg/L
system standard limit

Total Coliform- At entry point


Microbiological
<1.1 MPN to
test Increase
Fecal Coliform- distribution MTFT analysis
MTFT Weekly Lab Tech disinfectant
<1.1 MPN system HPC analysis
HPC dosage
HPC - 500 CFU/ consumer's tap
ml distribution end

Residual Chlorine
must be 0.5mg/L
Strict Disinfection By- Eliminate organic
Accredited
Compliance to Product Distribution matter from water
THM analysis Yearly Lab
Chlorine Trihalomethane lines before
Analyst
dosage (THM) chlorination
within acceptable
limit

Increase
Adjust Sodium
concentration
Source pH As need Tenders Carbonate feed
of Sodium pH- 6.5 to 8.5
/Distribution monitoring arises Chemist rate/
Carbonate to
concentration
raise pH

Training and
Trained Staff
Effective/ Physical/ Researches
and Tenders
Efficient Source Chemical Always Purchase
Validated Chemist
Treatment Micro Tests materials of high
Process
quality
Chlorine gas-
Strict
99.9%
Purchasing Tenders
Chlorine Purchasing Purchase materials
Policy and Quality Chemist
granules-70% Office Always and chemicals of
Procedures for testing Purchasing
High quality Mn Storeroom high quality
chemicals & Officer
greensand and
materials
soda ash

43
Distribution
Monitoring
Corrective
Control
Critical Limit Where How Frequency Who Action
Measures

Regular
monitoring and Leak
As needed
maintenance Sign of leaks Detection Immediate repair /
of pipelines replacement of
through leak and Distribution Operation reported leaks and
detection and Lines Division leak detection on
reports from Pipe undetected origin
individual deterioration Ocular of leaks
As needed
concessioners Inspection
and employees

All exposed Close illegal


pipes should Maintenance tapping and
No illegal Distribution Visual
be provided Daily Personnel encourage
connections pipelines Inspection
with secure Assigned regularization of
protection water connection

Close
coordination Distribution Personnel
No sign of leaks As needed
with other pipelines Assigned
agencies

Clear water Engineering


coming out from Distribution Visual and Increase length of
Flushing As Needed
blow- off valve / Lines Inspection Production time in flushing
fire hydrant Division

44
IX. VERIFICATION

Catchment
Organization/
Verification of Department to
Location Type of Activity Frequency
Activity Undertake
Activity
1.Water Quality

A. Microbiologic Sources Total & Fecal Coliform Test 15-20 samples Lab Personnel
al per week

Sources Residual Chlorine Hourly Source Tender


Iron Monthly
Manganese Monthly Lab Personnel
B. Chemical
Priority Parameter Monthly

Watershed Pesticide As need arises Lab Personnel

.Sources Turbidity Daily Source Tender


C.Physical Priority Parameters Monthly Chemist

Watershed Forestry Monthly EPD Personnel

2.Records Sources Water Quality Testing Daily Source Tender


Verification Watershed Watershed Activity Monthly EPD Personnel

3. Water Pressure Sources Pressure Monitoring Daily Source Tender


Report Monthly EPD Personnel

Near Preventive maintenance Monthly Maintenance


4. Reservoir
structure team

5. Chlorine Solution Sources Water Quality Testing Every 3 days Source Tender
Preparation

6.Sources Wells & Redevelopment Every five years Maintenance


Rehabilitation Structures team/Contractor
Preventive Maintenance Every two years
Maintenance
team
***

7. Watershed Watershed Tree Planting Monthly SPCWD/NGO


Activity Preventive Structure Yearly EPD Personnel
Maintenance

45
Treatment
Organization/
Verification of Department to
Location Type of Activity Frequency
Activity Undertake
Activity

1. Water Quality

a. Microbiological Sources MTFT Monthly- 50 SPCWD Lab


Testing samples
Distribution Monthly- 25
line (sampling samples
points)

Consumers Monthly- 25
Taps samples

Distribution HPC Monthly- 12 Outside Laboratory


lines samples

b. Physical and Sources : Physical/Chemical Analysis Annually


Chemical Raw and
Treated
Water
Outside Laboratory
Distribution Disinfection By-Products 2 successive
Lines Trihalomethane-THM analysis
showing DBP
does not
occur

One time test


c. Radiological Sources Radiological Test or if there is a Outside Laboratory
fall out or
contaminatio
n

xx x x x x

d. Residual Chlorine Treated Residual Chlorine Monitoring Weekly SPCWD Lab


Water

e. pH Analysis Treated pH Monitoring Weekly SPCWD Lab


Water

46
Distribution
Organization /
Verification of Location of Frequency Department
Type of Activity
Activity Activity of Activity will Undertake
Activity
Consumers
1. Water Quality Taps (regular
Water Quality Testing Monthly SPCWD Lab
Monitoring sampling
Microbial point)

Consumers
Taps (regular
2. Residual Testing Water Quality Testing Daily SPCWD Lab
sampling
point)

3. Field Activities

Commercial
a. Illegal Connection
Along Anytime Division /
Distribution there is any Operation
Constant Monitoring
Network field activity Division
b. Plugging of Illegal
Connection

a. Leak Detection
Operation
Along Anytime
Division / Repair
Distribution Constant Monitoring there is any
& Maintenance
d. Main Line Leak Network field activity
Section
Repair

xx x x
x x

e. Cross Connection Operation


Along Constant Monitoring Anytime Division / Repair
Distribution there is any & Maintenance
f. Hygienic Practices Network field activity Section

Distribution
Anytime
g. Blow Off/Flushing Pipelines of Constant Monitoring Production
there is any
Specified Division
field activity
Location

47
Action Center /
4. CUSTOMER Action Center Monitoring of Complaints Daily
Maintenance /
SATISFACTION Office
Production /
SURVEY
Planning

Concerned Customer Satisfaction Commercial


Barangay Assessment Division
Information
Section

5. INSTRUMENT EDP - Lab Constant Monitoring As Required As per schedule


CALIBRATION

All pumping
6. REGULATORY stations
COMPLIANCE including Constant Monitoring Micro LGU/DOH
selected monthly
consumer Phy/Chem
taps

Consumer Premises

Organization/
Verification of Department to
Location Type of Activity Frequency
Activity undertake
Activity

1. Microbiological Concessionaires MTFT Monthly- 25 SPCWD Lab


Taps HPC Samples

or more if
there are
complaints

2. Physical Concessionaires Color/Odor/Taste Monthly 25 SPCWD Lab


Taps Residual Chlorine Samples or
pH more if there
are complaints

3. Chemical Concessionaires Test for Trihalomethane One time test Outside


Taps (THM) If negative Accredited
Laboratory

48
X. VALIDATION

Catchment

Items Validated Validation Reference

1. Physical, Chemical, Microbial Philippine National Standards for


Regulatory Requirement
and Aesthetic Parameters Drinking Water 2007
2. Pumps, Motors, and other Technical Specification as required
electro-mechanical Product Specifications or as stipulated in purchase
equipments. request.

Treatment

Items Validated Validation Reference

Philippine National Standards for


1. Microbiological Regulatory Requirement
Drinking Water 2007
Philippine National Standards for
Drinking Water 2007. Standard
2. Physical and Chemical Regulatory Requirement
Methods for Examination of Water
and Waste Water 16th edition
Standard Methods for
MSDS, Known Standard
3. Laboratory Reagents Examination of Water and Waste
Reagents
Water 16th edition

Distribution

Items Validated Validation Reference

1. Water Quality
Philippine National Standards for
- Microbial Regulatory Requirement
Drinking Water 2007
- Residual testing

SPCWD Policies & Regulations for


Protection from Illegal the protection of water facilities
2. Illegal Connections
Connection

PD No. 198 (as amended by PD

49
768 Section 31)

3. Operational Pressure Limits Experience and/or expert Decision is based on own


Judgment of Staff monitoring results and SPCWD
judgment

4. Operational Limits on Status Experience and/or expert Decision is based on own


of Judgment of Staff monitoring results and SPCWD
Pipe Network judgment

5. Customer Satisfaction Service Experience and/or expert Decision is based on own


(Pressure/Flow) Judgment of Staff monitoring results and SPCWD
judgment

6. Customer Satisfaction Service Proper training & experience Decision is based on accumulated
(Complaints/Satisfaction of staff in accommodating and knowledge, experience,
Assessment) interpreting customer monitoring results and SPCWD
complaints and satisfaction judgment/policy.
survey

XI. IMPROVEMENT PLANS

Primary among the improvement plans in ensuring water safety is the upgrading of
SPCWD Laboratory for additional capacity and DOH Accreditation. Relevant to this are (1) hiring
of laboratory personnel (2) construction of a new laboratory building and (3) purchase of new
equipment. Please see table below:

50
LABORATORY PROCUREMENT PLAN

Particulars 2011 2012 2013 Remarks

1. PERSONNEL

a. Registered Microbiologist / Medical For DOH Accreditation


1
Technologist
b. Registered Chemist For DOH Accreditation
1

2. LABORATORY BUILDING

a. Bacteriological Laboratory For DOH Accreditation


1

b. Physical / Chemical Laboratory 1 For DOH Accreditation

3. LABORATORY EQUIPMENT

a. Bacteriological Analysis

For Heterotrophic Plate


i. Laminar Flow 1 Count (HPC) A

For Dispensing of Media


ii. Pipetor 1 and Samples

iii. Vortex Mixer 1 For HPC Analysis

1 Bacterial Count
iv. Colony Counter

1 Media Preparation
v. Magnetic Stirrer

1 Media Preservation
vi. Refrigerator

1 Media Sterilization
vii. Autoclave

b. Physical / Chemical Analysis


i. Atomic Absorption
1 For Heavy Metal
Spectrophotometer

51
Analysis

For Toxic Chemical


ii. Fumehood 1 Dispensing

1 Chemical Weighing
iii. Analytical Balance

1 TDS Determination
iv. Total Dissolved Solids Meter

1 Color Comparison
v. Color Analyzer

1 For Gravimetric Analysis


vi. Dessicator
Solid to Liquid
vii. Magnetic Stirrer 1 Preparation

1 For Turbidity Test


viii. Turbidimeter

1 For Drying
ix. Digital Oven

c. Residual Chlorine Testing


For Chlorine Residual
i. Digital Chlorine Analyzer 5 5 5 Testing

d. Miscellaneous

i. Laboratory Furnitures 1

ii. Aircon Units 2

iii. Upgrading of Computer Set 1

iv. Computer Set 1

v. BooksStandard Methods 1

vi. Service Vehicle (4x4) 1

One of the goals of San Pablo City Water District is to reduce its non-revenue water. In order
to do this it plans to divide the supply area into four (4) distribution zones which would require the

52
installation of flow meters, valves and other appurtenances. Critical to this also is the replacement of
old pipelines specially the remaining asbestos cement pipes in the distribution network. In
accomplishing this SPCWD would also ensure the safety of its supply as it would significantly reduce
the chance of contamination through pipe leakages and breakages. Further it would eradicate illegal
connections which are likewise potential causes of contamination. Dividing the supply area into four
(4) zones would also make it easier for the water district to implement corrective measures without
compromising the entire system in case of emergencies.

SCHEDULE OF REHABILITATION OF DISTRIBUTION SYSTEM PROJECTS

PARTICULARS 2011 2012 2013 2014

Replacement of Old Pipes

Installation of Zone Meters

Installation of Valves

53
SYSTEM FLOW DIAGRAMS

Flow Diagram Key

DESCRIPTION LEGEND

Storage

Human and Natural Activity

Process Step

Valve

Chemical Process

Monitoring

Consumer

Transport Step

Connector

54
Flow Diagram One:
Ground Water - Spring with Pumps
(Malaunod Spring, Balanga Spring and Lumbo Spring)

DESCRIPTION STEP RESPONSIBILITY

Catchment - Springs, Watershed SPCWD, EPD/Watershed Personnel

Safety Equipment Check Safety Officer

System Check - Maintenance EPD Personnel, Technician

Pumping Pump/source Tender

On-line Chlorination Pump/source Tender

Chlorine Residual Monitoring Pump/source Tender, Laboratory Personnel


DOH, City Health Personnel

Meter Reading Pump/Source Tender

Transmission, Distribution Lines Operation Division Personnel

Consumers Commercial Division Personnel

Valve Manipulation Facilities Tender

Reservoir Facilities Tender

Valves Manipulation Facilities Tender

Transmission, Distribution Lines Operation Division Personnel

Pipe Network Maintenance Operation Division Personnel

Chlorine Residual Monitoring Laboratory Personnel


DOH, City Health Personnel

Flushing (FH, BOV) Laboratory Personnel

Consumers Commercial Division Personnel

55
FLOW CHART FOR PUMP & MOTOR PULL-OUT & INSTALLATION ON PRODUCTION WELL

DIVISION PROCEDURE CATCHMENT/ PAGE Prepared by: Checked by:


PRODCTION
EPD REV/# DATE Efren Paguidopon WMA
WELL
Objective: To pull-out & reinstallation of pump and motor on production well.

FLOW CHART DETAILS RESPONSIBILIT


Y

START

As sched / as the Plant Technician


Check: Continuity need arises use of
of device testing.
Motor/Control/PS
List of materials / Supervisor/
Mobilize Maintenance Men
Prepare Materials / Stores Requisition
Slip Plant Technician
Equipment

Pull-out Use of boom Maintenance Men


Riser Pipes / truck and piping
Pump& Motor tools

Check/Clean Use of device Plant Technician


Pump & Motor testing. Maintenance Men
Risen Pipe Use of pressure
water / brush steel.

Are
Pump/Motor Plant Technician
riser pipes in N Maintenance Men
good
O
condition?

YE 56
S
Are Pipes
& Pump
Motor in N
good O
condition? Replace/Repair Plant Technician
Riser Pipes, Pump Maintenance Men
YE & Motor
S
Splice Use of device Plant Technician
Pump/Motor testing.
Check
Reinstall Pump & Use of boom Plant Technician
Motor truck and piping Maintenance Men
tools
In sewer or canal Pump Tender
Flushing
Maintenance Men

N Is Visual Pump Tender


O water observation
clean?

YE
S Gas / Pump Tender
Introduce
Disinfection Powder Chlorine

Get Residual Pump Tender


According to PNSDW
Chlorine

N Is
O there a According to PNSDW Pump Tender
residual
chlorine?

YE
Inject toSline Pump Tender

Clean-up Maintenance
demobilized
57
Accomplishment List materials, equipment / Supervisor
Report manpower time use
FLOW CHART : MAINTENANCE OF STRUCTURE

FLOW CHART DETAILS RESPONSIBILIT


Y

START

Inspection / Data Sheet List EPD Supervisor


Verification

Draw Plans Plans & Specs Supervisor

Estimate Materials Specs Supervisor

Request Materials Requisition Slip Supervisor/


Division Manager

Bid / Acquire Purchasing


Bidding Process
Materials Storeroom

Mobilize SRS Construction Process EPD Supervisor


Materials

Begin Maintenance / Construction Process Maintenance


Finish Construction Team

Clean-up Demobilized Construction Process Maintenance


Team

Accomplishment EPD Supervisor


Report

58
Mainline / Service Line Leak Repair

Mainline Prepared by: Checked by:


DIVISION PROCEDURE PAGE
/Service
Operation REV Line Leak Approved by: Noted by:
DATE
Division NO. Repair
OBJECTIVE To ensure that all reported leaks are repaired.

FLOW CHART DETAILS RESPONSIBILIT


Y

START

Reports coming from Clerk Processor B


Receive Leak Walk-in concessionaires
Report Phone calls
Report from employees
SMS
Prepare Job Orders others
Clerk Processor B

Repair & Maintenance Log Clerk Processor B


Log Receive Leak Book
Report

Issue Job Order to Division Manager C


Repair and Maintenance Operation
Team Leader / Foreman Division

Conduct Site Inspection Repair & Maintenance


to Determine Leak Team Leader /
Status Foreman

Is any
equipment N Concrete Cutter, Compressor, Repair & Maintenance
O A Jackhammer, Welding Machine Team Leader /
needed for
repair? Foreman

YE B
S Repair & Maintenance
Borrow equipment
Team Leader /
Foreman

59
Is
equipment N B Motorpool Crew
available? O

YE
A S Repair & Maintenance
Conduct Repair Crew

Repair in
good N
O A
condition?

YE
S Nature of work Repair & Maintenance
Accomplish Job Materials use Team Leader /
Order Form Equipment Foreman
Manpower
Date
Return to Clerk Time start
Clerk Processor B
Processor B Time finish

Receive Accomplish Clerk Processor B


Job
Order Form

Retain original copy of Clerk Processor B


Job Order to Clerk
Processor B for filing

END

60
Restoration: Asphalt
Prepared by: Checked by:
DIVISION PROCEDURE PAGE
Restoration :
Operation REV Asphalt Approved by: Noted by:
DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Reports coming from Clerk Processor B


Log Restoration Accomplished Job
Report Orders from tapping and
repair.

Issue Restoration Job Clerk Processor B


Order

Receive Restoration Job Clerk Processor B


Order

Conduct Site Inspection Restoration Team


to determine Volume of Leader / Foreman
Asphalt

Is any
equipment N Restoration Team
needed for A Compactor Leader / Foreman
O
restoration?

YE B
S Restoration Team
Borrow equipment Leader / Foreman

Is
equipment
N B Motorpool Crew
available?
O
61
YES
A Restoration Crew
Conduct Restoration

Restoratio
n in good
condition? N
O A

YE Nature of work
S Materials use Restoration
Accomplish Job Equipment Team Leader /
Order Form for Manpower Foreman
Restoration Date
Time start
Time finish Clerk Processor B
Return to Clerk
Processor B

Clerk Processor B
Receive Accomplish
Job
Order Form
Clerk Processor B
Retain original copy of
Job Order to Clerk
Processor B for filing

END

62
Tapping New Service Connection
Prepared by: Checked by:
DIVISION PROCEDURE Tapping New PAGE
Service
Operation REV Approved by: Noted by:
Connection DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START
Job Orders coming Clerk Processor B
Receive Approved from OGM
Tapping Job
Orders
Clerk Processor B
Prepare Materials
Requisition Slip

Tapping Log Book Clerk Processor B


Log the Approved
Tapping Job Order

Issued Job Order to Division Manager C


Tapping Team Leader / Operation
Foreman Division

Tapping Team
Request Materials Leader /
Foreman

Is any
equipment N Concrete Tapping Team
needed for O A Cutter, Leader / Foreman
restoration? Compressor,
Jackhammer,
Welding
YE B Machine
S
Tapping Team
Borrow equipment Leader / Foreman

Is Motorpool Crew
equipment
available? N B
O 63
YE
A
S Tapping Crew
Conduct Tapping

Tapping in
good N
O A
condition?

YE
S Nature of work Tapping Team
Accomplish Tapping
Materials use Leader /
Job
Equipment Foreman
Order Form
Manpower
Date Tapping Team
Issued to Clerk
Time start Leader /
Processor B
Time finish Foreman

Log Accomplish Clerk Processor B


Tapping Job Order

Issued Accomplished
Tapping Job Order to Clerk Processor B
Meter Shop

Receive Accomplished Water Maintenance


Tapping Job Order B

Check Meter Number Water Maintenance


Installed B

Issue Accomplished
Tapping Job Order to Water Maintenance
Commercial Division B

END 64
Change Meter
Prepared by: Checked by:
DIVISION PROCEDURE PAGE
Change
Operation REV Meter Approved by: Noted by:
DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Job Orders
Receive Approved Clerk Processor B
coming from
Change Meter Job Orders Commercial
Division
Prepare Materials Clerk Processor B
Requisition Slip

Log the Approved Change Meter Log Book Clerk Processor B


Change Meter Job Order

Issue Job Order to Division Manager C


Change Meter Team Operation
Leader / Foreman Division

Change Meter
Request Materials Team Leader /
Foreman
A
Conduct Change Meter Change Meter Crew

Change
Meter in N
good O A
condition?

Nature of work
YE Materials use Change Meter
S Equipment Team Leader /
Accomplish Change Manpower Foreman
Meter Job Order Form Date
Time start 65
Time finish
Return Change Meter Job
Order Form & Replaced Change Meter
Old Water Meter to Team Leader /
Meter Shop Section Foreman

Receive Accomplished
Water Maintenance
Change Meter Job Order
B
& Replaced Old Water
Meter
Issue Change
Log Accomplished Water Maintenance
Meter Job Order to
Change Meter Job Order B
Commercial
Division
All Replaced Old Water
Meter will Undergo for Water Maintenance
Verification Testing B

Is the replaced
old water meter
pass the
N Water Maintenance
O END
verification B
testing?

YE
S
Cleaning the Replaced Water Maintenance
Old Water Meter C

Testing & Calibration of Water Maintenance


Replaced Old Water Meter B

Issue the Replaced Old


Water Maintenance
Water Meter to Store Room
B

END 66
Restoration: Concrete
Prepared by: Checked by:
DIVISION PROCEDURE PAGE
Restoration:
Operation REV Concrete Approved by: Noted by:
DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Reports coming from Clerk Processor B


Log Restoration Accomplished Job
Report Orders from tapping and
repair.

Issue Restoration Job Clerk Processor B


Order

Receive Restoration Job Clerk Processor B


Order

Conduct Site Inspection Restoration Team


to determine Volume of Leader / Foreman
Concrete

Is any
equipment N Restoration Team
needed for A Concrete Cutter, Leader / Foreman
O
restoration? Compressor,
Jackhammer,
Welding
Machine
YE B
S Restoration Team
Borrow equipment Leader / Foreman

Is
equipment N B Motorpool Crew
available? O
67

YES
A
Conduct Restoration Restoration Crew

Restoratio
n in good N
O A
condition?

YE
S Nature of work
Accomplish Job Materials use Restoration
Order Form for Equipment Team Leader /
Restoration Manpower Foreman
Date
Time start
Return to Clerk
Time finish Clerk Processor B
Processor B

Receive Accomplish Clerk Processor B


Job
Order Form

Retain original copy of


Clerk Processor B
Job Order to Clerk
Processor B for filing

END

68
Disconnection of Water Meter
Prepared by: Checked by:
DIVISION PROCEDURE Disconnection PAGE
of Water
Operation REV Approved by: Noted by:
Meter DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Is it requested
YE by the owner N
S to disconnect
water meter?
O

Sending Notice of
Is it permanent
Disconnection
N disconnection? YE
O S For Disconnection

Receive Receive Customer Customer


Customer Request Service
Request Assistant C
Prepare Job Prepare Job Order for Customer
Order for Reading Service
Reading Assistant C
Prepare Prepare Verification Customer
Verification Slip Slip for Payment Service
for Payment Assistant C
Prepare job Order Prepare job Order for Customer
for Disconnection Disconnection Service
Assistant C
Issue Job Order to Customer
Operation Division Service
Assistant C
Job Orders coming
Receive Job Order from Commercial Clerk Processor B
Division

Log Job Order Clerk Processor B

69
Issue Job Order to Team Division
Leader / Foreman Manager C
Operation
Division

Disconnectio
Conduct Site Inspection to n Team
Determine Location of Tapping Leader /
Point Foreman

Is any Concrete Cutter, Disconnectio


equipment N Compressor, n Team
needed for O A Jackhammer,
Welding
Leader /
restoration?
Machine Foreman

YE B
S Disconnectio
Borrow equipment n Team
Leader /
Foreman

Is
equipment N B Motorpool
available? O Crew

YE
S

A Disconnection
Conduct Restoration Crew

Restoratio
N
n in good A
O
condition?

Nature of work Disconnectio


Accomplish Job Materials use n Team
Order Form for Equipment Leader /
Restoration Manpower Foreman
Date
Time start 70
Time finish
Disconnectio
Return to Clerk
n Team
Processor B
Leader /
Foreman
Receive Accomplish Clerk Processor B
Job
Order Form

Log Accomplish Job Clerk Processor B


Order
Issue the Accomplish Job
Order & Water Meter at Clerk Processor B
Meter Shop Section

Receive Job Order & Water Maintenance B


disconnected Water Meter

Log Job Order to Meter Water Maintenance B


Shop Section

Is the
disconnected
YE water meter pass N
S the verification O
testing?

Name of Concessionaire Water


Updating Water Updating Water Address Maintenance
Meter History Meter History Account Number B
Accuracy Result
Record Record Findings
Pull Out Reading

Issue Accomplished Job Water Maintenance B


Order to Commercial
Division

Cleaning the Water Maintenance C


Disconnected
Water Meter

71
Testing &
Water Maintenance B
Calibration of
Disconnected
Water Meter

Turn over the Disconnected Water Maintenance B


Water Meter to Store Room

END

Reconnection of Water Meter


Prepared by: Checked by:
DIVISION PROCEDURE Reconnection PAGE
of Water
Operation REV Approved by: Noted by:
Meter DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Request coming from Customer


Request for Concessionaire Service
Reconnection Assistant C
Clarify if Concessionaire is Customer
the Real Owner Service
Assistant C

Prepare Job Order Customer


for Inspection Service
Assistant C

Is the
N meter stub YE
O still S
existing?
Customer
Assessment of Materials Service
Assistant A
Processing & Approval Processing & Approval Customer
of Accounts and of Accounts and Service
Charges for Payment Charges for Payment Assistant C 72
Purposes Purposes
Customer
Prepare Job Order Prepare Job Order Service
Assistant
ReconnectionCTeam
Receive Approved Conduct Reconnection Job Orders coming Commercial Division
Reconnection Job from Commercial
Division
Orders
Prepare Materials Clerk Processor B
Requisition Slip

Log the Approved Clerk Processor B


Reconnection Job Order
Division Manager
Issue Job Order to C Operation
Reconnection Team Leader / Division
Foreman Reconnection
Request of Materials Team Leader /
Foreman

Concrete Cutter,
Compressor,
Is any Jackhammer,
equipment Welding
N
needed for A Machine
O
repair?

Reconnection
YE B Team Leader /
S Foreman
Borrow equipment

Motorpool
Is Crew
equipment N B
available? O

A Reconnection Crew
Conduct Reconnection
YE
S

Reconnectio
N A
n in good 73
O
condition?
YES Nature of work Reconnection
Materials use Team Leader /
Accomplish
Equipment Foreman
Reconnection Job Order
Form Manpower
Date
Time start Reconnection
Issue to Clerk Processor Team Leader /
Time finish
B Foreman

Log Accomplish Clerk Processor B


Reconnection Job Order

Issue Accomplish
Reconnection Job Order Clerk Processor B
to Meter Shop Section

Water Maintenance B

Receive Accomplish
Reconnection Job Order
Log Accomplish Reconnection Team
Reconnection Job Order

Check Meter Number Water Maintenance B


Installed

Name of Concessionaire Water Maintenance B


Updating Water Meter Address
History Record Account Number
Accuracy Result

Issue Accomplish Job Order to Water Maintenance B


Commercial Division

END

74
Relocation of Water Meter
Prepared by: Checked by:
DIVISION PROCEDURE PAGE
Relocation of
Operation REV Water Meter Approved by: Noted by:
DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START
Concessionaires Customer
Receive Relocation Meter Reader Service
Report Inspector Assistant C

Is it requested
N for YE
O relocation? S

Customer
Conduct Inspection Conduct Inspection Service
Assistant A
Customer
Assessment of Materials Assessment of Materials Service
Assistant A
Payment for Relocation Senior Cashier

Customer
Prepare Job Order Service
Assistant C
Division Manager C
Approved Relocation Report Commercial Division

Customer
Log Relocation report Service
Assistant C
Job Orders coming
Receive Approved from Commercial Clerk Processor
Relocation Job Orders Division B

Prepare Materials Requisition Clerk Processor


Slip B

Log the Approved Relocation Log Book Clerk Processor


Relocation Job Order B

75
Issue Job Order to Relocation Division Manager C
Team Leader / Foreman Operation Division

Relocation Team
Request of Materials Leader / Foreman

A
Conduct Relocation Relocation Crew

Relocation
N
in good A
O
condition?

YE
S Nature of work
Accomplish Relocation Relocation Team
Materials use
Job Order Form Leader / Foreman
Equipment
Manpower
Date
Forward Accomplished Time start
Relocation report to Time finish Clerk Processor B
Commercial division

END

76
Change Meter
Prepared by: Checked by:
DIVISION PROCEDURE PAGE
Change Meter
Operation REV Approved by: Noted by:
DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START
Concessionaires Customer
Receive Change Meter Meter Reader Service
Report Inspector
Assistant C

Meter in
YE N
good
S O
condition?

Customer
Conduct Inspection Service
Assistant A
Customer
Accomplish Verification
Service
Form
Assistant C
Payment for Accidentally or Intentionally Senior Cashier
Damage Water Meter

Customer
Prepare Job Order Service
Assistant C
Division Manager C
Approved Change Meter Commercial Division
Report
Log Change Meter
Report
Job Orders coming Clerk Processor
Receive Approved Change from Commercial B
Meter Job Orders Division

Prepare Materials Requisition Clerk Processor


Slip B
Log the Approved Change Change Meter Log Book Clerk Processor
Meter Job Order B
77
Issue Job Order to Change Division Manager C
Meter Team Leader / Foreman Operation Division

Change Meter Team


Request of Materials Leader / Foreman

A
Change Meter Crew
Conduct Change Meter

Change Meter
in good N
A
condition? O

YE
Nature of work
AccomplishSChange Materials use
Change Meter Team
Meter Job Order Form Leader / Foreman
Equipment
Manpower
Date
Return Change Meter Job Order Time start Change Meter Team
Time finish Leader / Foreman
Form & Replaced Old Water
Meter

Receive Accomplished Change Meter Water Maintenance B


Job Order & Replaced Old Water
Meter

Log Accomplished Change Water Maintenance B


Meter Job Order

Is the replaced
old water meter
YE pass the
N
S verification O
testing?

Name of Concessionaire
Updating Updating Address
Water Meter Water Meter Account Number Water Maintenance B
Accuracy Result
History History Findings
Record Record Pull Out Reading

78
Issue Accomplished Job Water Maintenance B
Order to Commercial
Division

Cleaning the
Replaced Water Maintenance C
Old Water
Meter

Testing &
Water Maintenance B
Calibration
of Replaced
Old Water
Meter

Turn over the Replaced Water Maintenance B


Old Water Meter to Store
Room

END

79
Tapping New Service Connection
Prepared by: Checked by:
DIVISION PROCEDURE Tapping New PAGE
Service
Operation REV Approved by: Noted by:
Connection DATE
Division NO.
OBJECTIVE

FLOW CHART DETAILS RESPONSIBILIT


Y
START

Submission of Land Title or OJA. Customer


Receive Application Water bills of nearest neighbor. Service
for New Service Identification Card or New Assistant B
Connection Residence Certificate.

Receive Application for New Senior Cashier


Service Connection for Payment
of Application & Inspection Fee

Customer
Log Application Form Service
Assistant B
Customer
Conduct Field Service
Inspection Assistant A
Senior Customer
Conduct Interview & Service Officer
Orientation

Receive Application for Senior Cashier


Payments of Basic
Charges
Customer
Log Application Form Service
Assistant B

Receive Application for Division Manager C


New Service Connection Commercial Division
for Approval

Receive Application for General


Approval of Contracts Manager

Clerk Processor
Log Application Form
B

Clerk Processor 80
B
Job Orders coming from
Receive Approved Tapping Job OGM.
Orders

Prepare Materials Requisition Clerk Processor


Slip B
Log the Approved Tapping Tapping Log Book Clerk Processor
Job Order B

Issue Job Order to Tapping Division Manager C


Team Leader / Foreman Operation Division

Tapping Team
Request of Materials Leader / Foreman

Is any Concrete Cutter, Tapping Team


equipment N Compressor, Leader /
needed for O A Jackhammer,
Foreman
repair? Welding
Machine

YE B
S
Tapping Team
Borrow equipment
Leader /
Foreman

Is
equipment N B Motorpool
available? O Crew

YE
A S
Conduct Tapping Tapping Crew

Tapping in
N
good A
O
condition?
81
YES Nature of work
Materials use
Accomplish Tapping Tapping Team
Equipment
Job Manpower Leader / Foreman
Order Form Date
Time start
Time finish
Tapping Team
Issue to Clerk Processor Leader / Foreman
B
Log Accomplish Clerk Processor B
Tapping Job Order

Issue Accomplished Clerk Processor B


Tapping Job Order to
Meter Shop

Receive Accomplish
Water Maintenance B
Tapping Job Order

Check Meter Number Water Maintenance B


Installed

Issue Accomplished Water Maintenance B


Tapping Job Order to
Commercial Division

END

82
INSTALLATION OF SMALL DISTRIBUTION LINE FOR WORK ORDER / SPECIAL PROJECTS

Division : Engineering & Production Division Date : _______________________


Objective : To provide water services to residents Prepared by : W.M. Awayan & E.P. Sanchez
of SPC within service area. ____ Checked by : Engr. Nemesio O. Guia, Jr.__
Procedure: Installation of Small Distribution Line Pre-Audited by : Rommel B. De Luna_______
JO/WO No.: ______________________________ Budget Checked by: Renato A. Amurao________
Approved by : Engr. Roger F. Borja_______

FLOW CHART DETAILS RESPONSIBILIT


Y

Request Letter/Plans to be Written request Addressed Sangguniang Barangay


submitted to General to General Manager for SPL
Manager

Routing Slip from OGM to EPD Preparation of Routing Slip Office of the General Manager

On-Site Survey EPD Inspector/Surveyor


Pre-Survey

Design Computation EPD/OD Supervising Engr.


Prepare Estimates A

Checked Project Proposal Pre-Approval Division Manager C - EPD

Check/Audit Cost of Project Audit Section


Audit

Budget Allocation Finance Division


Finance

Recommended for Approval OBD/OGM


Approval

Request of Materials Requisition Slip with Form Property Officer A

Bidding BAC
Purchase of Materials
Process

Delivery of Materials Checking of Materials Warehouseman


Standard

Start of Project Material Preparation & Manpower Operation Division


83
INSTALLATION OF SMALL DISTRIBUTION LINE FOR BILLED PROJECTS

Division : Engineering & Production Division Date : _______________________


Objective : To Install Small Distribution Line for Prepared by : W.M. Awayan & E.P. Sanchez
Billed Projects_________________ Checked by : Engr. Nemesio O. Guia, Jr.__
Procedure: Installation of Small Distribution Line Approved by : Engr. Roger F. Borja_______
JO/WO No.: ______________________________ Paymt's Billed & Rcv'd by: Renato A. Amurao___

FLOW CHART DETAILS RESPONSIBILIT


Y

Request Letter/Plans to be Written request Addressed Owner/Developer


submitted to General to General Manager for SPL
Manager

Routing Slip from OGM to EPD Preparation of Routing Slip Office of the General Manager

On-Site Survey EPD Inspector/Surveyor


Pre-Survey

Design Computation EPD/OD Supervising Engr.


Prepare Estimates A / General Manager

Approval Division Manager C - EPD


Checked and Approval

Billing Statement Accounting/Finance Manager


Billing
Preparation
Owner/Developer
Payments

Request of Materials Requisition Slip with Form Property Officer A

Purchase of Materials Bidding BAC


Process

Delivery of Materials Checking of Materials Warehouseman


Standard

Start of Project Material & Manpower Preparation Operation Division


for Implementation

84

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