ABSTRACT

First and foremost, I would like to express my grateful to Allah because bring me here and
give a good health. I would like to thanks to my family for all their supports, love and prayer
and lastly, I would like to thanks the Pos Malaysia Berhad for giving me the opportunity to
gain useful experience during my industrial training here.

The main objective of this Industrial Training is to experience and understands real life
working situations in industrial organizations and their related environment and accelerating
learning process of how students knowledge could be used in realistic way. I start Industrial
Training on 6th February 2017 until 2nd June 2017 at Pos Malaysia Berhad. During the 16
weeks I have been here, I have received a lot of experiences and new colleagues. Here is
where I apply the knowledge of Business Human Resource in the actual working
environment.

I have gained knowledge and also understanding Human Resource functions and processes. I
have developed the skills in self-discipline and time management and also able to improve
the communication with the employees and also I can feel a real working environment. It
gives me a great pleasure to express my greatest appreciation to all those people who had
helped me along the training until writing this report.
 ACKNOWLEDGEMENT

The internship opportunity that I had with Pos Malaysia Berhad was a great chance for
learning and professional development. Therefore, I considered myself as a lucky individual
as I was provided to had a chance with this opportunity. Hence, for the 16 weeks that I have
to continue my industrial training in order to complete my course, I pray to Allah hoping my
journey is in His bliss. Thus, I would like to extend my thankfulness to the precious persons
in my life, especially my father and mother for all their moral support, financial support and
for never ending reminding me to always be honest and trustworthy during my industrial
training here.

I am also indebted to my Academic Supervisor from UNIKL Business School, Madam

Marhaini for all the guidance as it is very helpful for me to completing my report. Other than
that, I also want to express my deepest thanks to my Industrial Supervisor, Puan Norhidayah
Binti P. Ramli for her advices and patience guiding me through while I am working here as
trainee. And also for the all staffs working at Pos Malaysia Berhad for their kindness in
helping and teaching during my internship at Pos Malaysia Berhad.

I perceive as this opportunity as big milestones in my internship. I will strive to use gained
skills and knowledge in the best possible way, and I will continue to work on their
improvement, in order to attain desired career objectives.
 CHAPTER I
COMPANY DESCRIPTION

1.1 Introduction

This chapter offers an overview of the organization which includes the company
profile, company history, the mission, vision, and objectives of the company, the
group of companies that the organization are responsible for and the facilities
provided by the organization.
1.2 Company profile

Name of Company Pos Malaysia Berhad

Traded As MYX: 4634
ISIN MYL4634OO001

Company Address Lot 1, Persiaran Perkilangan, Seksyen

21, 40300 Shah Alam, Selangor,
Malaysia.

Telephone Number +603 5565 3200

Fax Number
Date of Commencement
Industry Postal and Courier Services
Parent DRB-HICOM
Type Publicly traded government-linked
company
Email care@pos.com.my
Organization Moto / Tagline Connecting Malaysia, and Beyond For
Today and Tomorrow
Key People Datuk Mohd Shukrie Mohd Salleh,
Group CEO
Website www.pos.com.my
Revenue RM1.494 billion

Table 1.0: Pos Malaysia Berhad Company Profile.

1.3 Subsidiaries

N Name of Company Shareholder Percentage of

O Shareholding
1 Datapos (M) Sdn Bhd Pos Malaysia 100%
 Berhad
2 Digicert Sdn Bhd Pos Malaysia 100%
Berhad
3 PMB Properties Sdn Bhd Pos Malaysia 100%
Berhad
4 Pos Ar-Rahnu Sdn Bhd Pos Malaysia 100%
Berhad
5 Poslaju (M) Sdn Bhd Pos Malaysia 100%
Berhad
6 Pos Malaysia & Services Holdings Pos Malaysia 100%
Berhad Berhad
7 Pos Takaful Agency Sdn Bhd Pos Malaysia 100%
Berhad
8 Prestige Future Sdn Bhd PSH Capital 100%
Partners Sdn Bhd
9 PSH Allied Berhad Pos Malaysia 100%
Berhad
10 PSH Capital Partners Sdn Bhd Pos Malaysia 100%
Berhad
11 PSH Express Sdn Bhd PSH Venture Capital 100%
Sdn Bhd
12 PSH Investment Holdings (BVI) Ltd Pos Malaysia & 100%
Services Holdings
Berhad
13 PSH Properties Sdn Bhd Pos Malaysia 100%
Berhad
14 PSH Venture Capital Sdn Bhd Pos Malaysia 100%
Berhad
15 Real Riviera Sdn Bhd PSH Properties Sdn 100%
Bhd
16 Pos Malaysia 99.99%
Berhad
Effivation Sdn Bhd
PSH Properties Sdn 0.01%
Bhd

Table 1.1: Subsidiaries.

1.4 Associates

NO Name of Company Shareholder Percentage of

Shareholding
 1 PosPay Exchange Sdn Bhd Pos Malaysia 50%
Berhad
2 CEN Sdn Bhd Pos Malaysia 42.5%
Berhad
3 Elpos Print Sdn Bhd Pos Malaysia 40%
Berhad
4 CEN Worldwide Sdn Bhd CEN Sdn Bhd 100%

5 CEN Technology Sdn Bhd CEN Sdn Bhd 50%

Table 1.2: Associates.

1.5 Company History

 The history of Pos Malaysia Berhad can be traced back to the early 1800s with the
establishment of postal services first in the Straits Settlements in Penang, Malacca and
Singapore expanding through the rest of Malaya by the early 20th century. Letters
were then conveyed through dispatch riders or special messengers. Instead of postage
stamps, fees were collected when letters were handed in at the Post Office. Letters
posted were given a receipt.

The system later changed when the Indian stamps overprinted with crown and Straits'
stamps overprinted with dollars and cents were introduced in 1867. The first inaugural
set of postage stamps was introduced in 1901. It was also started as a medium for the
transmissions of letters, newspapers and business documents. The postal service soon
evolved into a multiple services provider. It began to venture into parcel delivery,
registrations, insurance service, transaction of money (postal order & money order)
and investment of funds (Post Office Saving Bank). The postal service, then known as
Jabatan Perkhidmatan Pos Postal Services Department (PSD), also began to take
over numerous services on behalf of the Government departments. It started to collect
payment of electricity bill, sale of dog licence, payment of pensions, sale of television
licence and others.

In 1992, Pos Malaysia Berhad was corporatised[6] from the PSD. In September 2001,
Pos Malaysia Berhad was listed on the then Kuala Lumpur Stock Exchange (now
known as Bursa Malaysia Berhad) through a reverse takeover of a Philio Allied
Berhad assuming its listing status. Today, Pos Malaysia has many Strategic Business
Units - POS Laju, POS International, Data Pos, POS ArRahnu, POS Digicert, POS
Solutions & POS Online

1.6 Company Background

 Pos Malaysia Berhad is a premier logistic and communication services provider in
Malaysia. It was established back to the early 1800s for postal services in the Straits
Settlements (Penang, Malacca and Singapore). It have widespread network of over
1,000 touch points countrywide that includes Pos Malaysia Outlets, Pos24 (Self
Service Terminals), Post Office, Pos Mini, PAM (Pos Automated Machines), Pos-On-
Wheels (Mobile Outlets), as well as portal and stamp agents, making it one of the
most extensive retail networks in Malaysia. Now they are covering the entire of
Malaysia starting by early 20th century.

Back then, letters were delivered through dispatch riders or special messengers and
instead of postage stamps, fees were collected when letters handed in at Post Office.
Some revolutions were done as Pos Malaysia moving into the 21st century and no
longer a traditional postal corner. It keeps to meet demands and needs of customers
changing behaviors and marketplace.

Throughout the years, Pos Malaysia has grown from strength to strength and
progressing from being a mail and postal service provider towards becoming a
dynamic communications, financial services and supply chain solutions provider.
Despite that, they will maintain its relevance and competitive edge as well as continue
to connect Malaysian with the rest of the world. In 2017, there was total Pusat Mel
across Malaysia. The positions of each Pusat Mel were marks on the map below
which now total of 26 Pusat Mel.

1.7 Nature of Business

 Pos Malaysia Berhad is the provider of mail services exclusively in Malaysia. This
section gives a description of product and services provided by the company. It is
advisable that students will discuss with his/her supervisor prior to writing this section
to avoid from possible breaching of information that are regarded as sensitive and
classified to the organization.

1.8 Product and Service

Pos Malaysia Strategic Business Units aimed to provide quality, reliable, timely and
innovative solutions to our customers. Therefore, there are three types of services that
Pos Malaysia provides which are PosMel, PosLaju and PosNiaga. Firstly, PosMel
offers basic postal services which include standard and non-standard mail items. The
postal services continue to reinvent itself to produce various innovative products and
services in relation to market needs, which cater to both retail and corporate
customers.

Next, PosNiaga with its over 1000 network of outlets, including normal post offices,
postal and stamp agents offer various services and products ranging from philatelic
products, bill payments, financial products and services as well as online transaction
services.

Lastly, PosLaju provides domestic courier service and international courier service
through its 50 dedicated courier centers, supported by pos Malaysias retail network.
PosLaju also provides value-added services to complement its express services such
as pick up service, insurance package, packaging solutions and web-based tracking.
PosLajus suite of products and services are available at more than 1,000 outlets
comprising of 704 Pos Malaysia outlets, 264 Pos Mini outlets, 68 Pos Laju branches,
151 authorised agents, 24 Pos-On-Wheels, 6 Pos Laju kiosks, 13 Pos Laju service
centres and 4 Pos Laju Go2U mobile units.
PosLaju s one of the oldest courier companies in Malaysia. It started in 1986 by
delivering international mail under Expedited Mail Service (EMS) banner for Pos
Malaysia Berhad. Two years later in 1988, it began to offer domestic courier services
under the PosLaju brand name.

After 20 years in the business, PosLaju is now undisputed leading courier and express
mail service provider in the country. Each year PosLaju has shown steady growth in
volume and revenue which reflects the level of confidence and trust given by our
valued customers. PosLaju provides door to door delivery services and customer can
choose to send documents or parcels using our Next Day Delivery, Same Day
Delivery and Time Certain Service to both local and International destinations.

In addition to the above, PosLaju was also conferred the Universal Postal Union
Bronze level award for the EMS performance in 2005 and nominated for 2007 EMS
Customer Care Award. To some, this will be areason to celebrate, but to the
hardworking people at PosLaju, strengthening the trust bestowed by Malaysians year
after year is what matters.

This section gives a description of product and services provided by the company. It is
advisable that students will discuss with his/her supervisor prior to writing this section
to avoid from possible breaching of information that are regarded as sensitive and
classified to the organization.
1.9 Vision and Mission

Vision

Connecting Malaysia and Beyond For Today and Tomorrow.

Mission

Build and Deliver the Network of Choice.

Based on the meaning of the connecting Malaysia; we connect all the people and
businesses of Malaysia, at work and at home, both online and offline and we are a part
of the very fabric of Malaysian society, the glue that binds it together yet opens new
opportunities for the future. Next, And Beyond; Malaysia is and always will be our
home and our principle place of business. However, we also connect Malaysia, and all
Malaysians, with the world outside as much as within. Our horizons are global, as
are our opportunities as we reach for an ever more exciting future.

And lastly, For Today and Tomorrow; We began life as a postal delivery service
connecting people and enterprises. Postal services will always remain the keystone of
our business but we continue to evolve alongside our customers and technology
innovating to stay relevant for the future delivering convenient new products and
services.
1.10 Core Values

Figure 1.0: Core Values

The core values that have been practiced by Pos Malaysia Berhad were as stated in
Figure 1.0 above. Each of the value has their own specification and focus need to be
fulfilled. The first value is empathy; they listened to the needs of customers and
established a long-term relationship as they put themselves in the customers shoes.
Next value, decorum; treat each customer the way we want to be treated. Integrity; all
workers need to perform works with the act of openness, honesty and sincerity. For
value of accountability, workers need to be accountable for each action and decision
they make. Last value, innovation; always seek for a better way to please customers,
constant questioning and try new things.

1.11 Objectives of Pos Malaysia Berhad

To provide great customer satisfaction.

To become a market leader in Postal and Courier service and gain profit as much
possible.
1.12 Location

Figure 1.1: Location of Pusat Mel Nasional Pos Malaysia.

Pusat Mel National Pos Malaysia is located at Lot 1, Persiaran Perkilangan, Seksyen
21, 40300 Shah Alam, Selangor Darul Ehsan, Malaysia.

1.13 Organizational Structure

 Figure 1.2: Organizational Structure.

This section gives a description of the training organization and training environment.
It includes the business functions of the organization, the department the training was
held in, staff strength, the administrative system, organizational chart and computer
systems and network infrastructure. It is advisable that students will discuss with
his/her supervisor prior to writing this section to avoid from possible breaching of
information that are regarded as sensitive and classified to the organization.

CHAPTER II
 DESCRIPTION OF THE INTERNSHIP

2.1 Introduction

Each student is required to undergo 4 months of industrial training to complete the

Degree for Business Administration in Management and Entrepreneurship in
Universiti Kuala Lumpur Business School.

Therefore, the trainee has chosen Pusat National Mel Pos Malaysia to be the place to
undergo my industrial training as a part of the administration team. This chapter will
discuss about the tasks and assignments that the trainee have done during industrial
training at Pusat National Mel Pos Malaysia.

2.2 Objectives of Internship

2.2.1 To prepare trainee to the real working life experience and broaden knowledge.

Trainee will experience real working life. This will prepare the trainee to easily fit in
and fulfil the demands of profession after finishing the course.

2.2.2 To use the theory learnt in classes and apply them in work.

Trainee will be able to apply theoretical knowledge in completing the tasks assigned
and will gained more knowledge, practical knowledge and company know-how in
handling the business operation. This will help the trainee to be prepared to dive into
the working world.

2.2.3 To product trustworthy workers with high responsibility and able to cooperate
with other staffs.

All tasks given by the supervisor should be completed with a sense of trustworthy and
full of responsibility. This attitude is very important to ensure that the trainee will be
able to handle all the tasks entrusted will be carried out with honor, trust and
responsibly as it will affect the companys operations if the trainee did otherwise.

2.2.4 Enhance ability of problem solving and creating thinking.

Industrial training allow trainee to be exposed to the variety of problems arises in the
daily business operation. Trainee should treat this as a practice and develop and
enhance ones ability of problem solving and creating thinking to solve the problem
and to get the job done with minimal time consumption.

2.2.5 Improve Communication Skills

During industrial training, trainee was exposed to interact with supervisor. Such
opportunity should not be missed as it will help to develop better communication
 skills and confidence when dealing with people of high rank or much older than the
trainee. Furthermore, interacting with supervisor allows trainee to gain more
personalized coaching in the working field.

2.3 Department Assigned

The trainee was assigned to the Business Human Resource Department and also to
assist Puan Norhidayah, the company supervisor with the tasks and projects that were
assigned to the trainee.

2.4 Trainees Tasks and Responsibilities

The trainee has been assigned to the Business Human Resource Department under the
supervision of Human Resource Associate, Puan Norhidayah for four months. Most
the tasks that were given to the trainee involved in filing, payroll, request for
quotations, key in training data, training event and other related tasks that will
exposed the trainee to the real working life situations.

2.4.1 Filing.
 Insert Pictures

Illustration 2.0: Filing

The trainee required to search for all reused files that are in good conditions in the
store room to be used as the new color-coded files. The files needed to be color-coded
which different types of colored paper combinations to differentiate to name of the
company, the year and the title as well as the separators inside the files.

Successful inventory involves creating a plan to ensure that items are available when
they are needed.

2.4.2 Request Quotations For Conventions

 Illustration 2.1: Quotations.

Surfing internet for looking the right and suitable hotels to conduct the om-going
event by seeking the good accommodations, facilities provided, and also meals for the
event. By following each of the requirements needed can make things become
organize according to the budgets and availability of the organization.

2.4.3 Training Data

 Illustration 2.2: Training data.

Supervised learning is the machine learning task of inferring a function from labelled
training data. The training data consist of a set of training examples. In supervised
learning, each example is a pair consisting of an input object (typically a vector) and a
desired output value (also called the supervisory signal).

The trainee learnt to keyed data which that need to be filled on the system based on
actual performance after specific training. Accurately keyed data is based upon which
the organization can perform analysis and make plans.

2.4.4 Payroll
 Payroll is the process by which employers pay an employee for the work they have
completed. Any business with employees should have a payroll established. Although,
payroll seems like a mundane task, it involves many aspects including, withholding
taxes from each pay check and making sure accurate funds are paid.

The things that I learnt about payroll is about paying people and as dealing with
people. Many payroll issues tend to be connected with an aspect of HR such as hiring,
firing, salary increases, benefit deductions and bonus payments. As the information
being processed by payroll is of a confidential nature, this also suits payrolls
positioning within the HR department. In addition, some may argue that HR
departments are more understanding of the time-sensitivity of payroll processing due
to the issues that come their way if payroll is not processed on time.

2.4.5 Update, Arrange, and Organize Filing

Illustration 2.3: Update filing.

All the files in Pos Malaysia that were newly color-coded were updated, arranged, and
organized including the contents of each files. The contents were arranged according
to the dates and separated neatly and in an organized manner by month.

2.4.6 Training Event

 Insert pictures

Illustration 2.4: Training event.

 CHAPTER III
COMPANY ANALYSIS
3.1 Introduction

In the third chapter of this report, the reader will observe the company analysis of Pos
Malaysia Berhad. In this chapter, there are several analyses that were conducted by
the trainee which are the SWOT analysis, PEST analysis, and Porters Five Forces
Model.

The SWOT analysis is to measure the companys internal strengths and weaknesses as
well as the external opportunities and threats surrounding the company. The PEST
analysis is to identify the external factors that affect the company which are in terms
of Politic, Economic, Socio-Cultural and Technological factors. And the last analysis
is The Porters Five Forces Model is to identify and measure the competitiveness of
the industry that the company.

3.2 SWOT Analysis

CHAPTER IV
 RECOMMENDATIONS AND CONCLUSION

4.1 RECOMMENDATIONS

4.1.1 Recommendations for Business Human Resource Pos Malaysia

In terms of attachment for Industrial Training, BHR Postal & Courier would consider
bringing and let students participating in any of their meeting in order to gain
knowledge and experience the situation in the meeting. By this, student will able to
understand faster and it could turn out to be a very educate session for the trainee.

Upon the reporting on the first day, the students were clearly explained about the
project that need to be accomplish during the period of attachment before assigned to
an industrial supervisor. Other than supervisor, every staff in the department should
brief to any work that related to the field of students studying so that new things can
be learning during the internship period.

4.1.2 Recommendation for UNIKL Business School

 This Industrial Training period need to reconstructed because many company were
not willing to take practical students due to the duration of training were too short. It
gives hard time for students to find a placement for their internship. Moreover, this
short period of time were the major constraint for students as there were a lot of things
need to learn in the available time.

Next, each of the students should already assigned to their own Academic Supervisor
before the reported to the company. With this, Academic Supervisor will act as a
mentor to the student as they will able to consult with them and referred to if any
problem arises as the internship placement program starts.

Lastly, as this program were a compulsory to be taken by all students in order to be

able to graduate, university should provide a standardize token of appreciation for the
company for their willingness to accept one of the students to be attached to their
company. It will be a good investment as we are spreading the brand and name of our
university in each token of appreciation gave.

4.2 CONCLUSION
During the attachment of Industrial Training to Pusat Mel Nasional, a lot of things
that I learned. Most of it were beyond the syllabus learned in lecture. Period of 16
weeks of industrial training has it purpose to expand student to real life of working in
the industry. By making full use of those weeks, many things were learned and new
experience was gained weather directly or indirectly forms. Students also were given
a space to develop and strengthen skills that already present in their self.

Besides, they also had chance to get as close as possible to the industry they currently
joined for industrial training. It was hoped that the knowledge and experience
obtained during the training period will cherished and able to applied in the future.
The industrial training requirements that need to be taken in order to graduate were
really a good platform for students to experience the real life of working and entering
the industry.It also changed students personality and mind set in a good ways to
become more responsible, independent personal and dare to take challenge that
approach towards them. In a nutshell, this Industrial Training placement program has
effectively fulfilled its objectives as outlined by UNIKL Business School
requirements to graduate.
5.0 APPENDICES
6.0 REFERENCES