A201 SESSION 2020/2021

BPMG 3123 TRANSPORT MANAGEMENT SEMINAR

(FINAL YEAR PROJECT PROPOSAL)

GROUP: A & B

TOPIC: THE DETERMINATION OF PUBLIC USAGE TO LIGHT RAIL TRANSIT

KLANG VALLEY, MALAYSIA

LECTURER NAME: DR. NIZAMUDDIN BIN ZAINUDDIN

NAME MATRIC NO

AMUTHARASAN A/L MOORTHY 255975

VEIATHISHVAARI A/P MURUGAN 259311

SUPERVISOR: DR. NIZAMUDDIN BIN ZAINUDDIN

 Table of Contents
CHAPTER 1 .............................................................................................................................................. 3
1.0 INTRODUCTION .................................................................................................................... 3
1.1BACKGROUND ............................................................................................................................ 3
1.2 PROBLEM STATEMENT ............................................................................................................... 5
1.3 RESEARCH OBJECTIVE ........................................................................................................... 7
1.4SIGNIFICANCE OF STUDY ............................................................................................................. 7
1.5 SCOPE AND LIMITATION............................................................................................................. 8
1.6 CONCLUSION ............................................................................................................................. 8
CHAPTER 2 .............................................................................................................................................. 9
LITERATURE REVIEW................................................................................................................................ 9
2.0 Introduction ............................................................................................................................... 9
2.1 BEHAVIORAL INTENTION TOWARDS LIGHT RAIL TRANSIT (LRT) .................................................. 9
2.2 Light Rail Transit (LRT) .................................................................................................................. 11
2.3 Theoretical Under Pinning ........................................................................................................ 12
2.4 Framework Development......................................................................................................... 13
CHAPTER 3 ............................................................................................................................................ 14
3.0 INTRODUCTION........................................................................................................................ 14
3.1 TYPE OF RESEARCH .................................................................................................................. 14
3.2 THEORETICAL FRAMEWORK ..................................................................................................... 14
3.3 RESEARCH HYPOTHESIS ............................................................................................................ 15
3.4 RESEARCH DESIGN ................................................................................................................... 16
3.5 Population, Sample, and Unit of analysis .................................................................................. 16
 CHAPTER 1

1.0 INTRODUCTION

This chapter contains the introduction of the overview. The important content for this
chapter is including the overview, the problem statement of overview, the research objectives,
the research questions, and the scope of study. The key of this research is to study the
determination that motivates public acceptance towards light rail transit in Klang Valley
Malaysia.

1.1 BACKGROUND

There are three main metropolitan area in Malaysia,namely the Kuala Lumpur, Penang, and
Johor Bharu metropolitans (Abdullah, 2012).Klang Valley is a metropolitan area that
centered in Kuala Lumpur where it joined with cities and towns in the state of Selangor
(Wales, 2020).Gin as mentioned that Klang Valley known as “Lembah Klang” with
conterminous with Greater Kuala Lumpur, even though there are variations between the two
(2020).It is the central of Selangor, Malaysia comprising Kuala Lumpur and Putrajaya with
surroundingsand suburbs physicallydelineate by hilly areas and the Port Klang
coastline(Wales, 2020).Klang Valley has the country’s largest airport, the Kuala Lumpur
International Airport (KLIA), as well as the country’s largest intermodal transport hub and
railway station, Kuala Lumpur Sentral. According to Onn et al., the quick development of the
socio-economy and service has been a major system of transportation among the passengers
in Klang Valley hence it is the largest growing industries in Malaysia such as Organisation
for Economic Co-operation and Development(OECD, n.d) (2014).There are many
multinational companies in Klang Valley are very well-known such as Petroliam Nasional
Berhad (PETRONAS), Axiata Group Berhad, PricewaterhouseCoopers (PwC), Malayan
Banking Berhad (Maybank), Robert Walters and others are located in Klang Valley.In one
study from ExpatGo Staff, (2020), show LRT stations in Klang Valley consist of two lines,
which are Ampang Line (AMG), and Kelana Jaya Line (KLJ).
According to ExpatGo Staff, the selection based on the station characteristic, which linking
various rail lines in Klang Valley surrounded by major land uses such as commercial, retails,
business, and financial centers (2020).Klang Valley is an area economically thriving and
culturally diverse residents (ExpatGo Staff, 2020).Therefore, according to Goh (2020),
Greater Kuala Lumpur or Klang Valley as significant urban agglomeration with an estimated
highly populated where population is approximately 1.45 million people.It has considered
encompassing the federal territories and several districts such as Federal Territory of Kuala
Lumpur, Federal Territory of Putrajaya, Selangor District of Petaling, Selangor District of
Klang, Selangor District of Gombak, and Selangor District of Hulu Langat (Goh, 2020).

Goh as stated that Klang Valley more densely populated because there are numerous public
transportation options for people to get around the vicinity (2020).There are remarkable
hospitals in Klang Valley such as Columbia Asia Hospitals thus the LRT Bandar Utama-
Klang line known as Klang Valley LRT Line 3 conveniently connect the towns in Klang to
Kuala Lumpur and provide an alternative mode of transportation(Goh, 2020). Goh (2020)
stated that the upcoming LRT stations expected to ease congestion around Klang and Shah
Alam, which will indirectly boost the value of the surrounding properties.The Klang Valley
presently has one mass rapid transit (MRT) line, which connects to Kajang Line where it
provides high-capacity metro services between the city and external parts of the Klang
Valley (MediaWiki, 2020).

The Greater Kuala Lumpur has Port Klang according to Goh (2020) stated that,where it is the
one of the busiest transshipment in addition, container ports in the world. Thus, it is regional
distribution hub and major creator of businesses and jobs of population of Klang(Goh, 2020).
Besides that, the government is investing RM1.13 billion for the current logistics projects to
improve transportation in Port Klang, which in turn will benefit the city of Klang (Goh,
2020). The Integration and Restructuring of the Public Transport System in the Klang Valley
(Inspak) has recognized in July 2003, to support greater usage of public transportation on
reducing traffic congestion that begins the organization of Klang Valley Urban Transport
Authority as authoritarian for public transportation in Klang Valley (MediaWiki, 2020).
 1.2 PROBLEM STATEMENT
This research aimed to examine the determination on perceived usefulness, perceived ease-of-use
and cost-saving that motivates public acceptance towards light rail transit in Klang Valley
Malaysia There are lots of negative perspectives compared to positive perspectives towards these
issues. There are some problems, which make the determination of the community to become
unclear on public transportation in Klang Valley.

1.2.1 Bad reflection towards public transportation on side of accessibility,

affordability, and integration

Nowadays, there are some issues plays around in transportation industries, which bring a bad
reflection towards its public transportation on side of accessibility, affordability, and integration.
According to (Ming, 2017), as stated that the major challenges that faced by Klang Valley
Citizens are rail stations need to be aware in terms of accessibility because to maintain affordable
fares and integration to other rail lines hence to increase the ridership will attract more people to
used on it. This creates negative image towards public transportation among the community in
Klang Valley.Ming as mentioned that in terms of affordability, the price of Light rail transit
(LRT) fares is not different from Mass rapid transit (MRT) (2017). For example, the problems
faced by LRT are offering the My RAPID card between RM100 to RM150, which enable a
passenger to create unlimited trips as it become more challenging that bring in monthly card
which makes fear of losing profits on the parts of My RAPID (Ming, 2017). Nevertheless, the
LRT needs to integrated with other forms of rail transportation in order to increase ridership, for
instant as the rail network in Klang Valley have develops after MRT Line 2 and LRT Line 3 are
built, as more stations will be integrated with the rail lines (Ming, 2017). According to Almselati
et al., as mentioned that the infrastructure of the LRT directly will influence the usage of LRT
and the authority needs to consider the minority group of people (2011). Therefore, people tend
to choose private vehicles compared to public vehicles in Klang Valley (Almselati et al., 2011).
 1.2.2 The number of fatalities increasing

Moreover, the issues on the number of people killed due to private transport in Klang Valley are
worrying. According to the UK Office of Rail and Road, has highlighted that the number of
people killed by rail transportation was zero per billion passengers in 2006 and 2015(Almselati et
al., 2011). On the other hand, the number of fatalities by cars was 1.6 cases per billion passenger
and motorcycles were 83 cases per billion passengers(Almselati et al., 2011).

1.2.3 The number of private vehicles increasing

There are another problem is whereby the private vehicles have influence the determination of
public acceptance towards light rail transit in Klang Valley. The Malaysia Automotive
association (MAA) had mentioned that Klang Valley, Malaysia vehicle registration have
increased the data up with the total number of vehicles on the roads standing at 28,181,203
units(Lee, 2020). Lee (2020) as stated that, the registration of vehicles in Klang Valley, Malaysia
is significantly increasing every year, as in 2016, it turns over 27 million vehicles had
registered(Lee, 2020). Hence, the increasing numbers of private vehicles increaseevery year
because the mode of mobility, the lack of interest in the public transportation system also leads
to accidents and crashes causing deaths, serious injuries(Lee, 2020). Thus,private vehicles are
currently having become the main of travel of urban living in developing countries. According to
(Chuen et al., (2014), the National Key Economic Area, the priorities have aimed to stimulate the
increase the modal of public vehicles in the Klang Valley into 50% by 2020 consequently aims
to recognize the criteria that will cause the willingness to make changes in favors of public
transportation as intention by the National Key Economic Area (NKEA).There are main reasons
the demand of private vehicles increased becauseover dependence and most communities choose
private transports cause time-effective than an unplanned public transport system by the
authority(Chuen et al., 2014).
 1.3 RESEARCH OBJECTIVE

The specific objectives are:

1. To examine whether the perceived usefulness motivate the perceptive of public acceptance
to use the Klang Valley LRT.

2. To determine whether the perceived ease-of-use motivate perceptive of public acceptance

to use the Klang Valley LRT.

3. To investigate whether the factors that motivate the cost saving of public acceptance to use
the Klang Valley LRT.

1.3.1 RESEARCHQUESTION

1. What are the positive significance relationships between perceived usefulness andpublic
acceptance to use the Klang Valley LRT?

2. What are the positive significance relationships betweenperceived ease-of-use andpublic

acceptance to use the Klang Valley LRT?

3. What are the positive significance relationships betweenthe cost- saving perceptive and
public acceptance to use the Klang Valley LRT?

1.4 SIGNIFICANCE OF STUDY

The findings of this research expected to contribute in both theoretical and practical
determination. This research aimed to provide information on the determination that motivates
public acceptance towards light rail transit in Klang Valley Malaysia. The perceived usefulness,
perceived ease of use and cost- saving that motivates public acceptance towards light rail transit
in Klang Valley Malaysia. This research will gain knowledge about an understanding the
determination that motivates of public acceptance towards light rail transit Klang Valley,
Malaysia. The significance of this study is to help the authority to plan the Klang Valley LRT
project efficiently and effectively.This is because the authority needs to have knowledge on how
the determination that motivates public acceptance towards light rail transit Klang Valley,
Malaysia.
This indirectly helps the authority to plan the projects by considering the community needs and
wants. The factor that motivates public acceptance is essential to meet the expected demand. In
addition, this research helps the ‘Klang ValleyResidents' to realize on the transportation issues
that are facing by Klang Valley in terms of the number of private vehicles are increasing, the
number of deaths, environment pollution and others. Therefore, this study helps the community
to change their attitude towards using private vehicles to public transportation.

1.5 SCOPE AND LIMITATION

The study focuses on examining the determination that motivates public acceptance towards light
rail transit in Klang Valley Malaysia. The scope of our study is only for the people from Klang
Valley. Therefore, the study finding willgeneralize among citizens’ from Klang Valley only. We
only have three months gap to finish the project, which is a limited time. The respondents were
selected randomly from a different part of Klang Valley. The data from the respondents were
obtained through the research questionnaire. Then, the sampling design that we choose was the
random sampling method.

1.6 CONCLUSION
This study contains five chapters. The first section is an introduction, which contains background
of the study, problem statement, research question, research objective, significance of the study
and conclusion. The second chapter is theoretical background, theoretical framework. Chapter
three is a research methodology, which contains research design, sampling method, measurement
skill, data analysis, reliability and validity and conclusion. In chapter four is data analysis and
findings. Chapter five conclusion, discussion and recommendation
 CHAPTER 2
LITERATURE REVIEW

2.0 INTRODUCTION
Chapter two will describes the literature review of the dependent variable and
independent variables. Furthermore, the underpinning theory will clearly explained in this
chapter. An extensive range of literature that related to this research will be gathered and
orchestrated and this chapter will be discuss further the behavioral intention towardslight rail
transit, perceivedusefulness, perceived ease of use and cost saving.

2.1 BEHAVIORAL INTENTION TOWARDS LIGHT RAIL TRANSIT (LRT)

2.1.1 Perceived Usefulness

Perceived usefulness defined as the degree to which a person believes that using a particular
system or technology would enhance his or her job performance (Davis, 1989). Davis et al., as
mentioned that perceived usefulness describe as the potential user's individual probability that
using a particular application method will increase his or her job performance within an
organizational perspective (1989). In the other terms of perceived usefulness refers to consumers'
perceptions regarding the outcome of an experience(Davis et al., 1989).Rail transportation
system particularly LRT at Klang Valley will give a huge usefulness towards citizens due to the
high demand of population who were in city. Davis as mentioned that system high in perceived
usefulness, in order, is one for which a user trusts in the being of a positive use performance
relationship (1989). For example, if someone used a specific system and found that job
performance to some extent has improved, that is mean the system had greater influence of
usefulness, and the thoughts will change to a good direction. Thus, this amount of population
will drive to increase the public transportation goes very well particularly in the rail sector
because there are some good issues that the researchers have discuss which is the usefulness of
moving from one location to another location without any problem (Robey, 1979).
Generally, a rail transportation can provide Klang Valley citizens several reason, beneficial,
helpful or form a good quality effects for the surrounded area where build a useful member of
the community.Conversely, the usage of public transportation gives more comfortable such as
when travelling to one destination to another destination using a rail transport it gives flexibility.
Light rail transit (LRT) has designed to accommodate a variety of environments thatconsist of
the streets, freeway medians, railroad rights of way that operates or abandoned, pedestrian malls,
underground or aerial structures and even in the beds of drained canals(Boorse et al., 2000).
Thecharacteristic of light rail transit (LRT) is the most clearly differentiate it from other rail
modes it is because of the design of flexibility gives a generally where it is less costly to build as
well as operate than other fixed guideway modes(Boorse et al., 2000).

2.1.2 Perceived Ease of Use

Perceived ease of use defined as the degree to which a person believes that using a particular
system or technology would be free of effort (Davis et al., 1989). Meanwhile, an effort referred
to the finite resource that a person has allocated to the numerous activities that his or her is
responsible to the specified system or technology(Okazaki et al., 2008). An application of the
system or technology perceived to be easier to use than another were more likely to understand
by users (Davis, 1989). All else held constant, an application for the light rail transit (LRT) is
perceived to be easier to use than another is more likely to be more accepted by users especially
community in Klang Valley to use LRT. In the context of public transportation services,
perceived ease of use can be require as of how extent a community or passenger experiences that
it is understandable to use Klang Valley LRT therefore it related to perceived usefulness,
perceived ease of use to be accepted as a key belief in the consumption of the service.
2.1.3 Cost Saving

Cost saving is the infrastructure cost efficiency that essential governments with the long-term of
objectives to make the cost savings in provision of rail services and infrastructure management
therefore the developed of economies can reduce the cost product diversity. Thus, the variable
helps the light rail transit (LRT) authorities with the good network, which boots the efficiency,
and effectiveness of the operations and will improved the transport capacity. This will make the
use of LRT will more competitive. From this, independent variableof cost saving provides
insights on pricing, supplier positioning, and top companies, enabling sourcing professionals to
improve their competitive advantage through procurement excellence.

2.2 LIGHT RAIL TRANSIT (LRT)

Light Rail Transit (LRT) is a kind of transport modes were built with electricity-powered known
as Light Rail Vehicles (LRV) that carries passengers in dedicated lanes, separated from motor
vehicle traffic. In addition, LRT is growing rapidly in urban cities around the states, whereas
provides a significant transit capacity in huge demand requirement. LRT are able to carry large
numbers of passengers and it is operates at high speeds, which have more common stops. LRT’s
have no local emissionsand since it is motion operated by electricity. It can be activated through
on renewable energy like wind and solar.

Moreover, modern LRT vehicles are fully accessible for the wheelchairs, strollers and shopping
carts as well as accessible boarding through by the multiple doors. LRT vehicles carry more than
twice as many passengers as buses where LRT enhance the productivity in order to meet
passengers' satisfaction.According to Baker & Lee (2019), LRT has a flow in popularity to help
transit use and change urban areas on the way to a less auto-dependent form. Light rail transit
(LRT) is required to stimulate the economic activities in station areas. Soursourian, M., as stated
that Light rail transit (LRT) makes a positive impact such as low and moderate income to the
residents by developing transit access to local services thus creates job opportunities and
encouraging development in abandoned areas (2010). The growths of LRT have the strongest
potential in economically robust (Ke&Gkritza, 2019, Cervero, 1984).
2.3 THEORETICAL UNDER PINNING
In this chapter will build up a conceptual framework of the determinant factors of public
acceptance towards light rail transit Klang Valley, Malaysia. The conceptual framework is
grounded in the literature on perceived usefulness, perceived ease of use and cost saving.
Besides, our research of the determinant factors of public acceptance towards light rail transit
Klang Valley, Malaysia to test and revise the conceptual framework. The theory that can be
related in this study is Technology Acceptance Model (TAM). Technology Acceptance Model is
a hypothesis of information system, which clarifies how passengers of Klang Valley accept an
new innovation. TAM additionally helps in distinguishing different factors that influence
passenger’s opinion in accepting new innovation.

Figure 1.0: Technology Acceptance Model by Davis et al (1989)

 2.4 FRAMEWORK DEVELOPMENT

The figure below shows the relationship between independent, for example, perceived
usefulness, perceived ease of use, cost saving and dependent variable is behavioral intention
towards light rail transit in Klang Valley. This investigation utilized applied structure to analyze
the factors that influence the aim towards light rail transit in Klang Valley. This framework
depicted the hypothesis of Technology Acceptance Model (TAM) which is utilized a particular
factors to clarify the relationship between free factors and ward factors.Fundamental TAM
include three significant measurements, which are usefulness, ease of use and cost saving
regarding data framework or innovation towards specific technology and how their work will be
successfully done as well as how passenger’s accepts that their work would be easy.

PERCEIVED USEFULNESS

BEHAVIORAL INTENTION
TOWARDS LIGHT RAIL
TRANSIT

PERCEIVED EASE OF USE

COST SAVING

Figure 2.0: A conceptual framework of the determination of public acceptance towards light rail
transit Klang Valley, Malaysia
 CHAPTER 3

RESEARCH METHODOLOGY

3.0 INTRODUCTION

Chapter three explains the type of study, theoretical framework and the research hypothesis in
detail that used in this particular study. In addition, this chapter discusses more details about
research design that includes the research approach, study setting, research strategies, unit of
analysis and time horizon. Furthermore, this chapter also describes measurement and data
collection procedures or steps that need to be followed in order to collect and gather data as well
as the subsequent research process. This chapter also consists of population or sampling
technique in order to explain how the research is carried out. Finally, this chapter explains the
data analysis techniques, which use Statistical Packages for the Social Science (SPSS) version 25
for data analysis.

3.1 TYPE OF RESEARCH

This research is a quantitative study due to the goal of this study is to determine the relationship
between independent variable (perceived usefulness, perceived ease of use, cost saving) and
dependent variable (is behavior intention towards light rail transit in Klang Valley). In addition,
the quantitative data is referring to the survey method generally being used and the data are
collected from a sample of individuals from questionnaire distribution (Parahoo, 2014).

3.2 THEORETICAL FRAMEWORK

Independent variable includes perceived usefulness, perceived ease of use and cost saving
influence the dependent variable, which is behavioral intention towards light rail transit in Klang
Valley.The theoretical framework, is designed based on the Technology Acceptance Model
(TAM) theory (Venkatesh et al., 2003). Based on the various relationships between the variables
mentioned above, the model is shown in figure 3.2 below.
 PERCEIVED USEFULNESS

BEHAVIORAL INTENTION
TOWARDS LIGHT RAIL
TRANSIT

PERCEIVED EASE OF USE

COST SAVING

Dependent VariableIndependent Variable

Figure 3.2 Research Framework

3.3 RESEARCH HYPOTHESIS

Based on figure 3.2 above, the following hypotheses were developed:

1. H0: There is no relationship between the behavior intention towards light rail transitLRT
and perceived usefulness.
H1: There is a relationship between the behavior intention towards light rail transit LRT
and perceived usefulness.
2. H0: There is no relationship between the behavior intention towards light rail transit LRT
and perceived ease of use.
H1: There is a relationship between behavior intention towards light rail transit and
perceived ease of use.
 3. H0:There is no relationship between the behavior intention towards light rail transit LRT
and cost saving
4. H1:There is relationship between the behavior intention towards light rail transit LRT and
cost saving

3.4 RESEARCH DESIGN

The nature of this study is a Correlation Research, where it tries to describe the
relationship between the independent variable and dependent variable. In this study, the
situation is referring to the dependent variable (criterion variable) that behavior intention
towards light rail transit in Klang Valley, while the factors refer to the independent
variables (predictor variable), which are perceived usefulness, perceived ease of use and
cost saving.

3.5 Population, Sample, and Unit of analysis

Population

For this study, the research populations from LRT Klang Valley area comprises of passengers,
pedestrians and building operators.

Sample

A random sample size of 300 respondents will be selected for this study to answer survey
questionnaires for data analysis. This study will conducted in a natural environment where the
researcher’s interference was minimal. Finally, the design is known to be simple, inexpensive
and allows for data collection.

Unit of Analysis

For this study, the unit of analysis is the individual respondents who using or have been used
Light Rail Transit (LRT) in Klang Valley, Malaysia.

Data Source

The study involves the use primary data. The primary data is the data collected by distribute the
online questionnaires to the respondents about passenger’s determination towards LRT in
KlangValley.
Sampling Design

The study is interested in generalizing the findings to the whole population. The most suitable
design for this study is probability sampling. A simple random sampling will used to collect the
survey data among the respondents. The selection of a sample is very convenient as it saves cost
and time.

Operationalization and Measurement of Variables

All items in the questionnaire are using a nominal scale and Likert scale, which are considered as
closed-ended questions. Nominal scale allows researchers to assign subjects to certain categories
or groups. These groups can be assigned into code numbers.

This study questionnaire will includes two sections, which are section A and section B. Section,
A represents respondent’s background, which nominal scales will, utilized in this section.

In section B, will be measuring variable of research are measured by using a 5-point Likert
scales from ‘Disagree Strongly’ to ‘Agree Strongly’. All instruments will adapted from previous
works of literature and were modified to measure customer’s behavioral intention towards LRT
in Klang. The respondent required to rate their level of agreement or disagreement towards
customer’s behavioral intention on LRT service quality through a 5 point Likert-type scaling
range from Disagree Strongly = 1, Disagree = 2, Neutral = 3 , Agree = 4 and Agree Strongly = 5.

Data Collection Method

This study used a questionnaire to collect a sample from the sampling unit. For this study, an
online survey questionnaire is used to examine the determination towards LRT among customer
because the questionnaire is an efficient data collection technique for explanatory study. The
online survey questionnaire in Google form is distributed to the target respondents.

The questions that contained in the questionnaire are closed-ended questions instead of open-
ended questions as it is easier for researchers to code the collected data for subsequent analysis.
Respondents only take a shorter time to complete the questionnaire as closed-ended questions
help them to make quick decisions by choosing among the several alternatives provided in the
questionnaire.
Data Analysis

Descriptive Statistics

As for this study, these categories of data help the researcher to summarize the variables of
interest and provide a quick summary of the respondent’s background participated in this study.

Inference Statistics

Example inference statistics will be used in this study are normality test, reliability test,
independent sample T-Test, correlation and regression analysis.

Normality Test

Test of normality data, to decide whether mean is applicable as the representative value of the
data or not. Assumption of the normality should be followed irrespective of the sample size. If
continuous data follow a normal distribution, then present the data in mean value. Further, this
mean value is used to compare between or among the groups to calculate the significance level
(P-value). In this research, P-P plots will used to examine the normal distribution of the
independent and dependent variables.

Reliability Test

Cronbach's alpha was used to measure the reliability questions of dependent and independent
variables. The alpha value needs to be more than .7 value. The higher the value determines the
better measuring instruments.

Independent Sample T-Test

Purpose of use one-sample T-Test is used to compare the mean of a variable between two
unrelated groups. In this research, independent sample T-Test will used to examine the
difference in mean score for the using of LRT in Klang among male and female respondents.
Correlation Analysis

Correlation study is carried out to determine the significant value, strength and direction of the
relationship between 3 independent variables which is perceived easy to use,perceived
usefulness, cost saving and dependent variable; behavioral intention towards light rail transit in
Klang.

Regression Analysis

Regression analyses are conducted to study influences exist between the hypotheses. Multiple
regression analysis is used to examine the influences of five independent variables namely
perceived usefulness, perceived easy to use and cost saving with dependent variable of
behavioral intention towards light rail transit in Klang.
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