GROUP 3

#12-17 Part 2: Respondents Level of

Satisfaction on the Customer Service of
Dominos Pizza
Questionnaire:
Instruction: Kindly tell us your
Dear Respondents, level of satisfaction on dominos pizza
using the following indicators by means
Good day Maam/Sir. I am a third of check mark.
year marketing student from the College
of Business of Polytechnic University of 5 Very Satisfied
the Philippines. I am conducting a
4 Satisfied
research study about the customer
service of Dominos Pizza. 3 Somehow Satisfied
May I request you to answer the 2 Less Satisfied
questionnaire below? Please do not
1 Not Satisfied
leave any question unanswered. Rest
assured all of your answers will be kept Aspects and Level of
with strict confidentiality Sub-aspects Satisfaction
5 4 3 2 1
Thank you for your cooperation.
2.1 Facilities and
Equipment
Clifford R. Cruz 2.1.1 Comfort Room
RESEARCHER 2.1.2 Air Conditioning
2.1.3 Tables and
Chairs
Part 1: Profile of the Respondents 2.1.4 Floor Cleanliness
Instruction: Please provide the needed 2.1.5 Ambiance
information by putting a check mark on
2.2 Employees
the space provided for.
2.2.1 Grooming/Attire
1.1 Age
___16-21 2.2.2 Behavior/
___22-27 Courtesy
___28-33 2.2.3 Service
___34-39
2.3 Food
___40 and above
2.3.1 Taste
1.2 Sex 2.3.2 Appearance

___Male 2.3.3 Freshness

___Female 2.4 Delivery Service
2.4.1 Convenience
1.3 Civil Status
2.4.2 Timeliness
___Single
___Legally Separated 2.4.3 Availability
___Married
___Widow/Widower
Comments and Suggestions for
Dominos Pizza:
1.4 Frequency of Buying
___Once a month ________________________________
___2-3 times a month ________________________________
___Occasionally ________________________________
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