Professional Documents
Culture Documents
Critical Information Summary: $60 Pennywise Unlimited SIM
Critical Information Summary: $60 Pennywise Unlimited SIM
Other information
Tracking your spend Using your service overseas
Well provide you with SMS usage alerts once youve reached Your Included Value does not apply to phone usage if you are
approximately: overseas. Also, your usage details and alerts may take longer than
50%, 70%, 85% and 100% of your Included Value or Included normal to update. For these reasons overseas roaming services
Data Allowance (whichever comes first). are not offered by Jeenee Mobile.
Please note that Jeenee Mobile receives information regarding Customer Service
usage as follows: You can call the Jeenee Mobile HELP Centre on 1300 054 631 for
Included Call/SMS Usage - Up to 24 hours after you accrue it. free from your Jeenee Mobile for service on your account balance,
usage status, payment details and other information.
Included Data Allowance - Up to 24 hours after you accrue it.
Customer complaints
Included International Call Allowance - Up to 5 days after you
You can contact our complaint resolution area by calling us on
accrue it.
1300 054 631. We encourage you to contact us first so that
Therefore we may not be able to immediately warn you about we cantry to resolve your complaint straight away. If youre
heavy usage. You can also monitor your unbilled usage by: not happywith the outcome, you may also contact the
Viewing your account at jeenee.org.au/myjeeneemobile Telecommunications Industry Ombudsman on 1800 062 058.
Download the Jeenee Mobile Usage Monitor at This is a summary only the full Terms and Conditions for this plan
jeenee.org.au/apps can be found at jeenee.org.au/terms-and-conditions
JMCISCOA25v2_1015