BSC Kho Van

Tng t sut li
Ti chnh Tng doanh thu

nhun
Khch Nng cao cht

Gi cnh tranh
hng lng sn phm
Qu Nng cao hiu

trnh ni qu chui cung Qun l kho
b ng vt t
Hc hi Nng cao tay

Nng cao nng
pht ngh cng nhn
lc qun l
trin lp rp, gia cng
F1 Tng t sut li nhun
F2 Tng doanh thu
F3 Gim chi ph mua hng
F4 Gim chi ph tn kho
F5
F6
Nng cao cht lng sn
C1 phm
C2 Gi cnh tranh
Ci thin dch v sau bn
C3 hng
C4 Tin cy ca i l
C5 Pht trin thng hiu mnh

Nng cao mc hi lng ca
C6 khch hng
Nng cao hiu qu chui cung
I1 ng vt t
I2 Qun l kho
I3 Nng cao hiu qu sn xut
I4 Pht trin knh
I5 Pht trin thng hiu
I6 0
L1 Nng cao nng lc qun l

Nng cao tay ngh cng nhn
L2 lp rp, gia cng
Nng cao nng lc i ng
L3 R&D, QC
Nng cao nng lc nhn vin
L4 bn hng v marketing
Tng cng nng lc thng tin
L5 qun l
L6 Xy dng chun nng lc
Gim chi ph Gim chi ph tn
mua hng kho
Ci thin dch v Tin cy ca i

sau bn hng l
Nng cao hiu

Pht trin knh
qu sn xut
Nng cao nng

Nng cao nng
lc nhn vin
lc i ng R&D,
bn hng v
QC
marketing
Nng cao mc
Pht trin thng
hi lng ca
hiu mnh
khch hng
Pht trin thng

hiu
Tng cng nng

Xy dng chun
lc thng tin
nng lc
qun l
H THNG MC TIU abc 2012
Phn 1: ng k mc tiu
A B C D E F G=FxDxB H I
Trng s Ch s
Mc tiu chung Trng s Ch tiu c th Trng s
chung 2012 VT
ROE 100% 9.0% 30% %
F1
Tng t sut li nhun 30%

ROS- T sut li nhun rng trn doanh thu
Tng doanh thu 50.00% 7.5% 380.00 T VND
T trng doanh thu t my cng nghip 10.00% 1.5% 13% %
Ti chnh
F2
Tng doanh thu 50%

T trng doanh thu t th trng Ty nguyn, Min Ty, HCM 30.00% 4.5% 37% %
30%
T trng doanh thu t xut khu 10.00% 1.5% 5% %

F4
Gim chi ph tn kho 20% Gi tr tn kho bnh qun trn doanh thu/thng 100% 6.0% 300% %
100% 21.0%
T l khiu ni v CLSP (trong thi gian bo hnh)/tng s sn

70% 4.2% %
Nng cao cht lng phm bn ra.
C1
30%
sn phm
T l khiu ni v CL my nng nghip (trong thi gian bo
30% 1.8% %
hnh)/tng s sn phm bn ra.
Khch hng/ Kinh doanh
T l chnh lch gi so vi gi sn phm cng cp ca TCT

C2
Gi cnh tranh 20% 100% 6.0% 10% %

chnh (ch r T)
T l s v phn hi yu cu bo hnh, sa cha ca khch
30% 1.2%
Ci thin dch v sau hng trong vng 60 pht
20%
C3
20%
bn hng
T l s v bo hnh, sa cha sn phm trong vng 24 gi 70% 2.8% %
im nh gi bnh qun ca i l v abc (cht lng, dch
C4
Tin cy ca i l 10% 100% 2.0%

v, quan h)
Pht trin thng hiu
C5
10% T l nhn bit thng hiu ca khch hng mc tiu 100% 2.0%
mnh
Nng cao mc hi im nh gi bnh qun ca khch hng s dng ca abc
C6
10% 100% 2.0% %

lng ca khch hng (cht lng, vn hnh, bo hnh, sa cha)
100% 22.0%
T l vt t t tiu chun 60% 5.4% %
T l vt t b st li do QC 10% 0.9%
Nng cao hiu qu
30%
I1
chui cung ng vt t
Trng s Ch s
Mc tiu chung Trng s Ch tiu c th Trng s
chung 2012 VT
Nng cao hiu qu
I1 30% T l chi ph mua hng thc t so vi nh mc/mc tiu 20% 1.8%
chui cung ng vt t
T l s ln giao vt t ng tin 10% 0.9% %

T l giao hng ng ha n bn hng/tng ha n bn
80% 2.4% %
hng
Qun l kho 10%
I2
T l sai lch gia gi tr vt t thc t v s liu s sch 20% 0.6%
T l sn phm li/s thnh phm 50% 4.5%

Nng cao hiu qu
30%
I3
Ni b
sn xut
30%
Nng sut lao ng 50% 4.5%
S lng nh thu pht sinh doanh thu 10% 0.6% %

Doanh thu bnh qun trn mt nh thu 10% 0.6%
S lng i tc nc ngoi pht sinh dthu 10% 0.6% 2.00
Pht trin knh 20%
I4
S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l
S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l

T l i l treo bin abc 30% 0.9% 25.00% %
S lng s kin qung b sn phm (Carnaval, demo, hi
40% 1.2%
Pht trin thng hiu 10% ch tnh hoc khu vc)
I5
S lt truy cp website gii thiu sn phm ca cng ty 10% 0.3% %

100%
T l v tr cn b qun l t chun tng thm 80% 4.8% 30% %

Nng cao nng lc
L1
30%
qun l
T l nhn s k tha t chun/ tng s v tr qun l 20% 1.2%
Nng cao tay ngh T l cng nhn c o to nng bc 40% 1.6% 100% %
cng nhn lp rp, gia 20%
L2
cng T l cng nhn c nng bc sau o to 60% 2.4% 50% %
T l k s R&D p ng chun nng lc 60% 2.4% %

Nng cao nng lc i
20%
L3
Hc hi v pht trin
ng R&D, QC T l nhn vin QC nm r v tiu chun vt t, ph tng, sn

40% 1.6% 100%
phm v cch thc kim tra
T l nhn vin hiu r v sn phm ca cng ty (chng loi,

20%
60% 2.4% 80%

Nng cao nng lc tnh nng, cht lng tng sn phm...)
L4
nhn vin bn hng 20%

v marketing
Hc hi v pht tri
Trng s Ch s
20%
Mc tiu chung
Nng cao nng lc Trng s Ch tiu c th Trng s
chung 2012 VT
L4
nhn vin bn hng 20%
v marketing T l nhn vin bn hng c o to v k nng bn hng,
40% 1.6% 100%
marketing
S lng nhn vin marketing c kh nng lm d bo th

60% 1.2% 2
trng
Tng cng nng lc
10%
L5
thng tin qun l S lng nhn vin bn hng (ca cng ty) c o to v
40% 0.8% 3 %
phng php d bo bn hng chuyn nghip
L6
Chun ha nng lc T l cc v tr c chun nng lc/tng s v tr
100% 20.0%
Phn 2: theo di v nh gi
J K L M N=M/Hx100% O=NxG
Loi ch Tn sut theo Mc thc
Ghi ch Bin php thc hin Thc hin Quy i
tiu di hin
A Nm, thng
0% 0%
A Nm, thng 0% 0%
Nm, qu
Nm, thng
B Nm 0% 0%
A Nm, thng
0% 0%
0%
A Nm
#DIV/0! #DIV/0!
A Nm
#DIV/0! #DIV/0!
A Nm
0% 0%
A
#DIV/0! #DIV/0!
A Nm
#DIV/0! #DIV/0!
Qu, nm Kho st i l
Kho st ngi s dng hoc
c k hoch mua trong vng 3
thng ti)
A 6 thng, Nm Kho st
#DIV/0! #DIV/0!
#DIV/0!
A Thng #DIV/0! #DIV/0!
tiu di hin
B Thng cho bn mua hng

#DIV/0! #DIV/0!
B Nm
So snh gia s liu kim k v
Qu
s liu s sch
li lp rp->SX; li thit k->R&D;
li do vt t->QC
=s lng thnh phm mt
ngy ngy/s ngi trn mt day
chuyn
B Qu #DIV/0! #DIV/0!
B Qu
A Nm
B Nm
#DIV/0! #DIV/0!
=T l v tr qun l t - Xy dng chun

A Nm
chun/tng s v tr qun l - o to k nng qun l 0% 0.00%
A Nm 0% 0%
B Qu 0% 0%
c th thay bng s nhn vin
A Nm #DIV/0! #DIV/0!
c o to
NVBH c cng ty thnh vin

tiu di hin
NVBH c cng ty thnh vin
A Nm
0% 0%
#DIV/0!
nh gi
P
Ghi ch/ Phng Mua hng
BG
Bin php iu chnh Mc tiu Ch tiu
Gi tr tn kho vt t, ph tng bnh

qun trn doanh thu/thng
Gim chi ph tn
kho
x T l vt t t tiu chun
Nng cao hiu

qu chui cung
ng vt t
BG
Nng cao hiu
T l chi ph mua hng thc t so vi
qu chui cung
x nh mc/mc tiu
ng vt t
T l s ln giao hng ng tin ca
x nh cung cp
x S lng nhn s k tha t chun

BG
Chun ha nng T l cc v tr c chun nng lc/tng

lc s v tr
x
PHN 3 - PH
Sn xut Kho vn Bn hng

Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu
x
x
x
x
x
Gim chi ph tn
kho
x x
x
x
x
x
x
x
x
1 x x x
x x x
xx
xx
x
x x x
PHN 3 - PHN B MC TIU
Bn hng Dch v K thut QA

Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn kho thnh
phm bnh qun trn
doanh thu/thng
x x
x x
x x
x
x x
x x
x
x x
R&D K ton - Ti chnh Hnh chnh - Nhn s
Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn kho
Gim chi ph tn
bnh qun trn
kho
doanh thu/thng
x
x x xx
x x xx
xx
xx
x xx
xx
xx
xx
xx
xx
x x xx
Mc tiu n v: Kho Vn
Phn 1: ng k mc tiu PHN 3 - PHN B MC TIU

1 2 4 5 16 17 18 19 20 21 22
Mc tiu ca
Mc tiu chung ca doanh nghip Ch tiu c th Bin php thc hin GKV TBPGN TBP Kho TNGN TNPDI TNGNXNK Th Kho
b phn
T l khiu ni v
CLSP trong vn
Khch hng/ Kinh doanh
chuyn, lu - Cht xp hng ha ng quy nh xp x x x x

m bo cht kho/tng s sn d.
lng hng ha phm bn ra. - Ti x tuyt i tun th lut giao thng.
Nng cao cht lng
C1
trong sut qu - Thng k hng ha tn kho qu 12

10%
sn phm
trnh lu kho v thng v yu cu QC/PDI ti kim tra.
vn chuyn. - 100% hng ha phi c kim tra
QC/PDI trc khi giao cho khch hng.
T l khiu ni v
CL my nng
nghip trong vn
x x x x
chuyn, lu
kho/tng s sn
phm bn ra.
T l s ln giao
Nng cao hiu
Nng cao hiu qu nhn hng ha
qu chui cung x x x
I1
chui cung ng vt t ng theo k - Lp k hoch hng v kho v theo di

ng vt t kt qu thc hin khi pht sinh.
hoch
- Xem xt, nh gi nh cung cp v k
hp ng vn chuyn.
m bo giao T l giao hng - Thc hin ng quy trnh qun l Kho

hng ng tin ng ha n bn v quy trnh GNHN. x x x x x
Ni b
, i tng, hng/tng ha - Th Kho v nhn vin GN kim tra hng

70%
chng loi n bn hng ha v chng t trc khi xp ln xe v

giao cho khch hng.
- Cht xp hng ha ng theo s
Qun l kho Kho.
I2
m bo hng T l sai lch gia

ha tn kho gi tr vt t thc
- i chiu s sch hng thng vi x x
thc t ng vi t v s liu s
s sch sch P.TCKT.
- Cp nht th Kho, bng nhp xut tn
ngay sau khi c pht sinh.
- Thc hin ng quy trnh qun l Kho
S lng cn b
qun l t chun x
Nng cao nng tng thm
pht trin
Nng cao nng lc

lc qun l ca
L1
qun l - Lp k hoch o to ni b v bn
Phng
ngoi cho Phng.
%
Mc tiu ca
Mc tiu chung ca doanh nghip
Hc hi v pht trin Nng nng Ch tiu c th Bin php thc hin GKV TBPGN TBP Kho TNGN TNPDI TNGNXNK Th Kho
Nng cao nng lc bcao
phn
lc qun l ca
L1
qun l T l nhn s k - Lp k hoch o to ni b v bn
Phng
tha t chun/ ngoi cho Phng.
x
20%
tng s v tr qun - Lp k hoch hun luyn quy trnh hot
l ng cho nhn vin Phng.
100% cc v tr c
Xy dng chun nng Xy dng
chun nng lc x
L6
lc chun nng lc ng thi hn

ca Phng
MC TIU THEO CHC NNG NHIM V

m bo chi
ph khng vt
T l thc chi/nh - Lp nh mc chi ph c duyt cho x x x
nh mc cc bn phn thc hin.
Phng - Lp ngn sch Phng.
S ln tai nn
m bo an nghim trng (tai
ton lao ng nn nghim trng
trong hot ng l ngi lao ng - Nhn vin khi tc nghip phi c x x x x
Kho, giao nhn khng th tip tc trang b bo h lao ng.
ca Phng lm vic, phi ngh - TBP kim tra trc tip cng vic hng
cha tr) ngy cc hot ng ca nhn vin b
phn mnh.
m bo ton
b nhn vin
S ngy o to - Lp k hoch o to ni b v o to
c o to x x x
bnh qun bn ngoi.
theo k hoch
c duyt - Tm kim c quan o to.
- nh gi nhn vin sau khi o to.
C TIU
23 24 25 26 27
NV PDI NV Kho NVGNXNK NVGN TK KV
x x
x
NV PDI NV Kho NVGNXNK NVGN TK KV
x
Biu nh gi kt qu cng vic c nhn
K: 1
H tn: V VN THO V tr: GKV
1 2 3 4 5 6 7 8
Kt qu k vng (mc tiu c nhn)
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
T l khiu ni v CLSP trong vn chuyn, lu kho/tng s sn phm
1 0.001 %
bn ra.
T l khiu ni v CL my nng nghip trong vn chuyn, lu kho/tng
2 0.005 %
s sn phm bn ra.
3 T l s ln nhn hng ha ng theo k hoch 100 %
T l giao hng ng ha n bn hng/tng ha n bn hng
4 100 %
5 T l sai lch gia gi tr vt t thc t v s liu s sch 0 %

6 S lng cn b qun l t chun tng thm 1 Ngi
7 T l nhn s k tha t chun/ tng s v tr qun l 100 %
100% cc v tr c chun nng lc ng thi hn Trc thi
8 30-Jun-12
hn
9 S dng chi ph theo nh mc duyt 100 %
m bo nhn vin c o to theo k hoch c duyt (b/sung ke
10 Ngy
hoach)
Kt qu k vng (mc tiu c nhn) 60%
Tn sut nh gi
B Cc cng vic thng xuyn theo MTCV & tinh thn thi
Ngy Tun Thng Qu Nm
1 Lp v trin khai thc hin K hoch ca Phng x
2 nh gi NCC, tm kim nh cung cp dch v tt. x
3 Theo di, ch o thc hin kim k hng ha ti cc Kho x
Theo di, gim st v yu cu thc hin vic lun chuyn hng ha
4 x
m bo cho SXKD.
5 Giao vic cho nhn vin ca Phng. x
nh gi kt qu cng vic ca nhn vin.
6 x
7 xut iu chnh lng cho nhn vin. x

8 n c thng k cng n, theo di cng n gi. x
Cc cng vic thng xuyn theo MTCV 30%
Tn sut nh gi
C Cc d n v cng vic t xut
Ngy Tun Thng Qu Nm
1 Bo co kt qu thc hin cng vic x
2 Xy dng cc quy nh lin quan x
Cc d n v cng vic t xut 10%
Tng im nh gi thc hin cng vic
Ch thch
*1 Quy c v tm quan trng:
- quy nh thng nht t trng 3 kha cnh nh gi c nhn theo th
t l 60% - 30% v 10%
- ty vo tm quan trng/ kh ca mc tiu hay nhim v, nhn vin thng nht vi cn b cp trn gn gi tr bng % trong ton b cc mc tiu/nhim v trong tn
*2
Quy c v mc thnh tch: Vt mc tiu = 5, t 90-100% mc tiu = 4, t 60 - 90% mc tiu = 3, t 40-60% mc tiu = 2, t di 40% mc tiu = 1 Khn
B phn: P.KV
9 10 11 12
Tm quan Kt qu T l thc Kt qu thc
trng thc hin hin hin tng hp
10 = 9 / 4 11 = 10 x 3
10%
15%
5%
20%
15%
5%
5%
5% 30-Jul-12 83.52%
10%
10%
100% 83.5% 50.1%
Tm quan im nh T l thc Kt qu thc

trng gi (trn 5) hin hin tng hp
10 = 9 / 4 11 = 10 x 3
15%
5%
20%
15%
15%
10%
10%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
60%
40%
100% 0% 0.0%
50.1%
c mc tiu/nhim v trong tng mc
t di 40% mc tiu = 1 Khng t mc tiu = 0

K: 1
H tn: NGUYN MINH HUY V tr: TBP GN
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
1 0.001 %
bn ra.
2 0.005 %
s sn phm bn ra.
4 100 %

S ln tai nn nghim trng (tai nn nghim trng l ngi lao ng
6 0.00 %
khng th tip tc lm vic, phi ngh cha tr)
m bo nhn vin c o to theo k hoch c duyt (b/sung ke
7 Ngy
hoach)
Tn sut nh gi
Ngy Tun Thng Qu Nm
Theo di thc hin K hoch giao nhn hng XNK p ng kp thi
1 x
cho vic SXKD.
Theo di thc hin K hoch giao nhn hng ni a p ng kp
2 x
thi cho vic SXKD.
Theo di, gim st, nh gi dch v ca NCC, thc hin vic iu
3 x
chnh, thay i khi cn thit.
Kim tra, i chiu kt qu nhn tin mt theo yu cu v tin nhn
4 x
thc t vi Th qu
5 Theo di, i chiu vi P.TCKT v vic np thu NK x
Phi hp vi cc TBP Kho, lun chuyn hng ha gia cc kho phc
6 x
v cho SXKD.
Tham gia nh gi nng lc nhn s, xut khen thng, b
7 x
nhim/min nhim nhn s b phn.
Tn sut nh gi
Ngy Tun Thng Qu Nm
2 Xy dng cc quy nh lin quan x
Ch thch
t l 60% - 30% v 10%
*2
B phn: GIAO NHN - P.KV
9 10 11 12
10 = 9 / 4 11 = 10 x 3
10%
20%
10%
20%
20%
10%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
25%
25%
20%
5%
10%
10%
5%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
60%
40%
100% 0% 0.0%
0.0%
di 40% mc tiu = 1 Khng t mc tiu = 0

K: 1
H tn: NGUYN QUC HNG V tr: TN GNXNK
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
3 0.00 %
Tn sut nh gi
Ngy Tun Thng Qu Nm
Lp v trin khai thc hin k hoch giao nhn hng XNK p ng
1 x
kp thi cho vic SXKD.
Gim st v thc hin cc th tc hi quan thng quan cho hng
2 x
ho theo qui nh.
Gim st v a hng v kho cng ty bn giao cho th kho.
3 x
Lu tr v chuyn giao h s cho cc b phn lin quan theo di.

4 x
5 ra cc bin php x l khi c s c. x

Phi hp vi nhn vin trong nhm, tp hp thng tin cung cp cho
TBPGN nhm ra phng php lm vic mi nng cao cht lng
6 dch v v tit kim chi ph cho b phn. x
7 Cp nht thng tin v thu quan v bo co cho TBP x

Qun l nhn vin thc hin tt ni quy cng ty, tc phong, thi lm
8 x
vic tch cc.
Tn sut nh gi
Ngy Tun Thng Qu Nm
Ch thch
t l 60% - 30% v 10%
*2
9 10 11 12
10 = 9 / 4 11 = 10 x 3
50%
25%
25%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
20%
15%
15%
15%
10%
5%
10%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
100%
100% 0% 0.0%
0.0%

K: 1
H tn: ONG TH TUN V tr: TN GNN
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
1 0.001 %
bn ra.
2 0.005 %
s sn phm bn ra.
3 100 %

5 0.00 %
Tn sut nh gi
Ngy Tun Thng Qu Nm
Lp v trin khai thc hin k hoch giao nhn hng ni a, lun
1 chuyn hng gia cc kho p ng kp thi cho vic SXKD. x
Trc tip ch nh nhn vin nhn tin t khch hng v kim tra vic
2 x
np tin cho P.TCKT.
Phi hp vi nhn vin trong nhm, tp hp thng tin cung cp cho
4 TBPGN nhm ra phng php lm vic mi nng cao dch v bn x
hng.
Bo co tt c cng vic ca nhm giao nhn cho TBPGN kp thi v
5 x
y
Bo qun xe, kim tra xe hng ngy v xut sa cha kp thi.
6 x
Qun l nhn vin thc hin tt ni quy cng ty, tc phong, thi lm
7 x
vic tch cc.
Tn sut nh gi
Ngy Tun Thng Qu Nm
Ch thch
t l 60% - 30% v 10%
*2
9 10 11 12
10 = 9 / 4 11 = 10 x 3
20%
25%
25%
20%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
25%
20%
15%
5%
15%
10%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
100%
100% 0% 0.0%
0.0%

K: 1
H tn: V tr: NV GNXNK
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
Tn sut nh gi
Ngy Tun Thng Qu Nm
Trin khai thc hin k hoch giao nhn hng XNK p ng kp thi
1 x
cho vic SXKD.
Thc hin cc th tc hi quan thng quan cho hng ho theo qui
2 x
nh.
Gim st v a hng v kho cng ty bn giao cho th kho.
3 x
Lu tr v chuyn giao h s cho cc b phn lin quan theo di.

4 x

xut phng php lm vic mi nng cao cht lng dch v v tit
6 x
kim chi ph cho b phn.
7 Cp nht thng tin v thu quan v bo co cho TBP x
Thc hin tt ni quy cng ty, tc phong, thi lm vic tch cc.
8 x
Tn sut nh gi
Ngy Tun Thng Qu Nm
Ch thch
t l 60% - 30% v 10%
*2
9 10 11 12
10 = 9 / 4 11 = 10 x 3
70%
30%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
20%
15%
15%
15%
10%
5%
10%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
100%
100% 0% 0.0%
0.0%

K: 1
H tn: V tr: NV GNN
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
1 0.001 %
bn ra.
2 0.005 %
s sn phm bn ra.
3 100 %

5 0.00 %
Tn sut nh gi
Ngy Tun Thng Qu Nm
Trin khai thc hin k hoch giao nhn hng ni a, lun chuyn
1 hng gia cc kho p ng kp thi cho vic SXKD. x
2 Nhn tin t khch hng v np tin cho P.TCKT. x

xut phng php lm vic mi nng cao dch v bn hng.
4 x
5 Bo co kt qu cng vic cho TNGN kp thi v y x

Bo qun xe, kim tra xe hng ngy v xut sa cha kp thi.
6 x
7 x

Tn sut nh gi
Ngy Tun Thng Qu Nm
Ch thch
t l 60% - 30% v 10%
*2
9 10 11 12
10 = 9 / 4 11 = 10 x 3
20%
25%
25%
20%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
25%
20%
10%
5%
15%
15%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
100%
100% 0% 0.0%
0.0%

K: 1
H tn: TNG TH THANH PHNG V tr: TH K KV
1 2 3 4 5 6 7 8
A. Mc tiu trong k
Gn lin vi KPI b phn
Thng Qu Nm VT
1 100 %
2 T l sai lch gia gi tr vt t thc t v s liu s sch 0 %

Tn sut nh gi
Ngy Tun Thng Qu Nm
H tr TBP Kho cp nht d liu, lun chuyn hng ha, xut Kho trn
1 x
h thng ERP
Tng hp, h thng li thng tin t nhn vin GN v cc trng nhm
2 bo co cho GKV v cc TBP nhm theo di, gim st vic thc x
k hoch ca phng.
Lu tr ti liu h s phng: cc quy trnh, quy nh, ti liu chuyn
mn, cc h s v giao nhn ni a, XNK. Son tho cc hp ng,
3 bin bn thanh l hp ng v trnh ln GKV. x
Theo di, kim tra lch trnh xe giao nhn v thanh ton xng du theo
4 x
ng nh mc.
5 x
Cp nht theo di bo co giao nhn hng ngy (HBC & abc)
6 Theo di vic cung ng v phn phi thit b VPP ca phng x
Tng hp thng tin v bo co cho KTTT-P.TCKT v k hoch thu chi,
7 x
thanh ton ca P.KV.
8 x

Tn sut nh gi
Ngy Tun Thng Qu Nm
Ch thch
t l 60% - 30% v 10%
*2
B phn: P.KV
9 10 11 12
10 = 9 / 4 11 = 10 x 3
50%
50%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
15%
15%
15%
15%
15%
10%
5%
10%
100% 0.0% 0.0%

10 = 9 / 4 11 = 10 x 3
100%
100% 0% 0.0%
0.0%

Ch tiu
Mc tiu c th
Tn ch tiu ch s V tnh
COUNT
0 0 0
Danh mc cc bin php
Count
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0 0 0 0 0 0 0 0
MC TIU K HOCH C
Mc tiu c th Bin php/ Chng trnh
T l khiu ni v CLSP trong vn chuyn,

lu kho/tng s sn phm bn ra.
- Cht xp hng ha ng quy nh xp d.

T l khiu ni v CL my nng nghip - Ti x tuyt i tun th lut giao thng.
trong vn chuyn, lu kho/tng s sn - Thng k hng ha tn kho qu 12 thng v
phm bn ra. yu cu QC/PDI ti kim tra.
- 100% hng ha phi c kim tra QC/PDI
trc khi giao cho khch hng.
T l s ln nhn hng ha ng theo k
hoch
- Thc hin ng quy trnh qun l Kho v quy
trnh GNHN.
- Th Kho v nhn vin GN kim tra hng ha v
chng t trc khi xp ln xe v giao cho khch
hng.
- Cht xp hng ha ng theo s Kho.
T l giao hng ng ha n bn
hng/tng ha n bn hng - Thc hin ng quy trnh qun l Kho v quy
trnh GNHN.
- Th Kho v nhn vin GN kim tra hng ha v
chng t trc khi xp ln xe v giao cho khch
hng.
- Cht xp hng ha ng theo s Kho.
T l sai lch gia gi tr vt t thc t v

s liu s sch - i chiu s sch hng thng vi P.TCKT.
- Cp nht th Kho, bng nhp xut tn ngay sau
khi c pht sinh.
- Thc hin ng quy trnh qun l Kho
S lng cn b qun l t chun tng
thm - Lp k hoch o to ni b v bn ngoi cho
T l nhn s k tha t chun/ tng s v Phng.
tr qun l - Lp k hoch hun luyn quy trnh hot ng
100% cc v tr c chun nng lc ng thi cho nhn vin Phng.
hn
S dng chi ph theo nh mc duyt - Lp nh mc chi ph c duyt cho cc bn
phn thc hin.
- Lp ngn sch Phng.
m bo nhn vin c o to theo k - Lp k hoch o to ni b v o to bn
hoch c duyt ngoi.
- Tm kim c quan o to.
- nh gi nhn vin sau khi o to.
Lp v trin khai thc hin K hoch ca
Phng
nh gi NCC, tm kim nh cung cp dch
v tt.
Theo di, ch o thc hin kim k hng
ha ti cc Kho
Theo di, gim st v yu cu thc hin
vic lun chuyn hng ha m bo cho
SXKD.
Giao vic cho nhn vin ca Phng.
nh gi kt qu cng vic ca nhn vin.
xut iu chnh lng cho nhn vin.
n c thng k cng n, theo di cng

n gi.
Ngi lp
K xc nhn
MC TIU K HOCH CNG VIC NM 201... _PHNG/ B PHN
Chc danh:
n v:
Ngi chu trch
Kt qu mong i Hnh ng c th
nhim
vch ra hnh ng c th
Ngi nhn
K xc nhn
N
H tr/phi hp Thi hn Ngn sch Cc iu kin
tnh ton cho thc hin hot ng

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Tng t sut li

Ti chnh Tng doanh thu

Khch Nng cao cht

Qu Nng cao hiu

Hc hi Nng cao tay

F1 Tng t sut li nhun

F2 Tng doanh thu

F3 Gim chi ph mua hng

F4 Gim chi ph tn kho

C5 Pht trin thng hiu mnh

I3 Nng cao hiu qu sn xut

I4 Pht trin knh

I5 Pht trin thng hiu

L1 Nng cao nng lc qun l

Ci thin dch v Tin cy ca i

Nng cao hiu

Nng cao nng

Pht trin thng

Tng cng nng

Tng t sut li nhun 30%

Tng doanh thu 50%

T trng doanh thu t xut khu 10.00% 1.5% 5% %

T l khiu ni v CLSP (trong thi gian bo hnh)/tng s sn

T l chnh lch gi so vi gi sn phm cng cp ca TCT

Gi cnh tranh 20% 100% 6.0% 10% %

Tin cy ca i l 10% 100% 2.0%

10% 100% 2.0% %

T l s ln giao vt t ng tin 10% 0.9% %

T l sai lch gia gi tr vt t thc t v s liu s sch 20% 0.6%

T l sn phm li/s thnh phm 50% 4.5%

Nng sut lao ng 50% 4.5%

S lng nh thu pht sinh doanh thu 10% 0.6% %

S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l

S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l

S lt truy cp website gii thiu sn phm ca cng ty 10% 0.3% %

T l v tr cn b qun l t chun tng thm 80% 4.8% 30% %

cng T l cng nhn c nng bc sau o to 60% 2.4% 50% %

T l k s R&D p ng chun nng lc 60% 2.4% %

ng R&D, QC T l nhn vin QC nm r v tiu chun vt t, ph tng, sn

T l nhn vin hiu r v sn phm ca cng ty (chng loi,

60% 2.4% 80%

nhn vin bn hng 20%

S lng nhn vin marketing c kh nng lm d bo th

Chun ha nng lc T l cc v tr c chun nng lc/tng s v tr

B Thng cho bn mua hng

=T l v tr qun l t - Xy dng chun

NVBH c cng ty thnh vin

NVBH c cng ty thnh vin

Gi tr tn kho vt t, ph tng bnh

Nng cao hiu

x S lng nhn s k tha t chun

Chun ha nng T l cc v tr c chun nng lc/tng

Sn xut Kho vn Bn hng

Bn hng Dch v K thut QA

Phn 1: ng k mc tiu PHN 3 - PHN B MC TIU

chuyn, lu - Cht xp hng ha ng quy nh xp x x x x

trong sut qu - Thng k hng ha tn kho qu 12

chui cung ng vt t ng theo k - Lp k hoch hng v kho v theo di

m bo giao T l giao hng - Thc hin ng quy trnh qun l Kho

, i tng, hng/tng ha - Th Kho v nhn vin GN kim tra hng

chng loi n bn hng ha v chng t trc khi xp ln xe v

m bo hng T l sai lch gia

Nng cao nng lc