BSC Kho Van

Tng t sut li
Ti chnh Tng doanh thu

nhun
Khch Nng cao cht Gi cnh tranh

hng lng sn phm
Qu Nng cao hiu

trnh ni qu chui cung Qun l kho
b ng vt t
Hc hi Nng cao tay

Nng cao nng
pht ngh cng nhn
lc qun l
trin lp rp, gia cng
F1 Tng t sut li nhun
F2 Tng doanh thu
F3 Gim chi ph mua hng
F4 Gim chi ph tn kho
F5
F6
Nng cao cht lng sn
C1 phm
C2 Gi cnh tranh
Ci thin dch v sau bn
C3 hng
C4 Tin cy ca i l
C5 Pht trin thng hiu mnh

Nng cao mc hi lng
C6 ca khch hng
Nng cao hiu qu chui
I1 cung ng vt t
I2 Qun l kho
I3 Nng cao hiu qu sn xut
I4 Pht trin knh
I5 Pht trin thng hiu
I6 0
L1 Nng cao nng lc qun l

Nng cao tay ngh cng nhn
L2 lp rp, gia cng
Nng cao nng lc i ng
L3 R&D, QC
Nng cao nng lc nhn vin
L4 bn hng v marketing
Tng cng nng lc thng
L5 tin qun l
L6 Xy dng chun nng lc
Gim chi ph Gim chi ph tn
mua hng kho
Pht trin
Ci thin dch v Tin cy ca i thng hiu
sau bn hng l mnh
Nng cao hiu Pht trin

Pht trin knh
qu sn xut thng hiu
Nng cao nng

Nng cao nng Tng cng nng
lc nhn vin
lc i ng lc thng tin
bn hng v
R&D, QC qun l
marketing
Nng cao mc
hi lng ca
khch hng
Xy dng chun
nng lc
H THNG MC TIU abc 2012
Phn 1: ng k mc tiu
A B C D E F G=FxDxB H I J K
Trng Trng Trng s Ch s Loi Tn sut
Mc tiu chung Ch tiu c th
s s chung 2012 VT ch tiu theo di
ROE 100% 9.0% 30% % A Nm, thng

Tng t sut li
F1
30%
nhun
ROS- T sut li nhun rng trn doanh thu
Tng doanh thu 50.00% 7.5% 380.00 T VND A Nm, thng
T trng doanh thu t my cng nghip 10.00% 1.5% 13% % Nm, qu
Ti chnh
F2
Tng doanh thu 50% T trng doanh thu t th trng Ty nguyn,

30.00% 4.5% 37% % Nm, thng
30%
Min Ty, HCM

T trng doanh thu t xut khu 10.00% 1.5% 5% % B Nm
Gim chi ph tn
F4
20% Gi tr tn kho bnh qun trn doanh thu/thng 100% 6.0% 300% % A Nm, thng
kho
100% 21.0%
T l khiu ni v CLSP (trong thi gian bo

70% 4.2% % A Nm
Nng cao cht hnh)/tng s sn phm bn ra.
C1
30%
lng sn phm
T l khiu ni v CL my nng nghip (trong
30% 1.8% % A Nm
thi gian bo hnh)/tng s sn phm bn ra.
Khch hng/ Kinh doanh
T l chnh lch gi so vi gi sn phm cng

C2
Gi cnh tranh 20% 100% 6.0% 10% % A Nm

cp ca TCT chnh (ch r T)
T l s v phn hi yu cu bo hnh, sa cha
30% 1.2% A
Ci thin dch v ca khch hng trong vng 60 pht
20%
C3
20%
sau bn hng T l s v bo hnh, sa cha sn phm trong
70% 2.8% % A Nm
vng 24 gi
im nh gi bnh qun ca i l v abc (cht
C4
Tin cy ca i l 10% 100% 2.0% Qu, nm

lng, dch v, quan h)
Pht trin thng T l nhn bit thng hiu ca khch hng mc
C5
10% 100% 2.0%

hiu mnh tiu
Nng cao mc im nh gi bnh qun ca khch hng s
6 thng,
C6
hi lng ca 10% dng ca abc (cht lng, vn hnh, bo hnh, 100% 2.0% % A
Nm
khch hng sa cha)
100% 22.0%
T l vt t t tiu chun 60% 5.4% % A Thng
T l vt t b st li do QC 10% 0.9%
Nng cao hiu
qu chui cung 30%
I1
ng vt t
Mc tiu chung Ch tiu c th
s s chung 2012 VT ch tiu theo di
Nng cao hiu
T l chi ph mua hng thc t so vi nh
qu chui cung 30% 20% 1.8%
I1
mc/mc tiu
ng vt t
T l s ln giao vt t ng tin 10% 0.9% % B Thng
T l giao hng ng ha n bn hng/tng ha
80% 2.4% % B Nm
n bn hng
Qun l kho 10%
I2
T l sai lch gia gi tr vt t thc t v s liu

20% 0.6% Qu
s sch
T l sn phm li/s thnh phm 50% 4.5%
Nng cao hiu
30%
I3
Ni b
qu sn xut
30%
Nng sut lao ng 50% 4.5% ngy
S lng nh thu pht sinh doanh thu 10% 0.6% % B Qu

Doanh thu bnh qun trn mt nh thu 10% 0.6%
S lng i tc nc ngoi pht sinh dthu 10% 0.6% 2.00
Pht trin knh 20%
I4
S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l A
S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l B Qu

T l i l treo bin abc 30% 0.9% 25.00% % A Nm
S lng s kin qung b sn phm (Carnaval,
Pht trin thng 40% 1.2%
10% demo, hi ch tnh hoc khu vc)
I5
hiu
S lt truy cp website gii thiu sn phm ca
10% 0.3% % B Nm
cng ty
100%
T l v tr cn b qun l t chun tng thm 80% 4.8% 30% % A Nm

Nng cao nng
L1
30%
lc qun l
T l nhn s k tha t chun/ tng s v tr
20% 1.2%
qun l
Nng cao tay T l cng nhn c o to nng bc 40% 1.6% 100% % A Nm
L2
ngh cng nhn 20%

lp rp, gia cng T l cng nhn c nng bc sau o to 60% 2.4% 50% % B Qu
Nng cao nng T l k s R&D p ng chun nng lc 60% 2.4% % A Nm

L3
lc i ng R&D, 20%
Hc hi v pht trin
T l nhn vin QC nm r v tiu chun vt t,

QC 40% 1.6% 100%
ph tng, sn phm v cch thc kim tra
T l nhn vin hiu r v sn phm ca cng ty
20%
Nng cao nng (chng loi, tnh nng, cht lng tng sn 60% 2.4% 80%
lc nhn vin phm...)
L4
20%
bn hng v
marketing
Hc hi v pht tri
20%
Nng
Mc tiu cao nng
chung Ch tiu c th
lc nhn vin s s chung 2012 VT ch tiu theo di
L4
20%
bn hng v
marketing T l nhn vin bn hng c o to v k
40% 1.6% 100%
nng bn hng, marketing
S lng nhn vin marketing c kh nng lm

60% 1.2% 2
Tng cng d bo th trng
L5
nng lc thng 10% S lng nhn vin bn hng (ca cng ty) c
tin qun l o to v phng php d bo bn hng 40% 0.8% 3 % A Nm
chuyn nghip
Chun ha nng
L6
T l cc v tr c chun nng lc/tng s v tr

lc
100% 20.0%
Phn 2: theo di v nh gi
L M N=M/Hx100% O=NxG P
Mc thc Ghi ch/
Ghi ch Bin php thc hin Thc hin Quy i
hin Bin php iu chnh
0% 0%
0% 0%
0% 0%
0% 0%
0%
#DIV/0! #DIV/0!
#DIV/0! #DIV/0!
0% 0%
#DIV/0! #DIV/0!
#DIV/0! #DIV/0!
Kho st i l
Kho st ngi s
dng hoc c k hoch
mua trong vng 3 thng
ti)
Kho st
#DIV/0! #DIV/0!
#DIV/0!
#DIV/0! #DIV/0!
Mc thc Ghi ch/
hin Bin php iu chnh
cho bn mua hng

#DIV/0! #DIV/0!
So snh gia s liu kim

k v s liu s sch
li lp rp->SX; li thit
k->R&D; li do vt t-
>QC
=s lng thnh phm
mt ngy/s ngi trn
mt day chuyn
#DIV/0! #DIV/0!
#DIV/0! #DIV/0!
=T l v tr qun l t
chun/tng s v tr qun - Xy dng chun
l - o to k nng qun l 0% 0.00%
0% 0%
0% 0%
c th thay bng s nhn
vin c o to #DIV/0! #DIV/0!
NVBH c cng ty thnh

vin
Mc thc Ghi ch/
hin Bin php iu chnh
NVBH c cng ty thnh

vin
0% 0%
#DIV/0!
Phng Mua hng Sn xut Kho vn
BG
Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn kho vt t, ph tng
bnh qun trn doanh
Gim chi ph thu/thng
tn kho
x T l vt t t tiu chun
Nng cao
hiu qu
chui cung
ng vt t
BG
Nng cao
hiu qu T l chi ph mua hng thc t
chui cung x so vi nh mc/mc tiu
ng vt t
T l s ln giao hng ng
x tin ca nh cung cp x
1 x x
S lng nhn s k tha t
x chun x x
xx
xx
BG
Chun ha T l cc v tr c chun nng

nng lc lc/tng s v tr
x x x
PHN 3 - PHN B MC TIU
Bn hng Dch v K thut QA R&D

Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu
x
x
x
x
x
Gi tr tn kho
thnh phm bnh
qun trn doanh
Gim chi ph thu/thng
tn kho
x x
x x
x x x
x x x x
x
x
x
x
x
x
x x
x
x x x x
x x x x
x
x x x x
K ton - Ti chnh Hnh chnh - Nhn s
Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn
kho bnh
Gim chi ph
qun trn
tn kho
doanh
thu/thng
x xx
x xx
xx
xx
xx
xx
xx
xx
xx
xx
x xx
Mc tiu n v: Kho Vn
Phn 1: ng k mc tiu PHN 3 - PHN B MC TIU

1 4 2 5 16 17 18 19 20 21 22 23 24 25 26
Mc tiu
Ch tiu c TNGNX NVGNX
Mc tiu chung ca doanh nghip ca b Bin php thc hin GKV TBPGN TBP Kho TNGN TNPDI Th Kho NV PDI NV Kho NVGN
th NK NK
phn
T l khiu ni
v CLSP trong - Cht xp hng ha ng quy
Khch hng/ Kinh doanh
vn chuyn, nh xp d.
m bo lu kho/tng x x x x x
- Ti x tuyt i tun th lut
cht lng s sn phm
giao thng.
hng ha bn ra.
Nng cao cht - Thng k hng ha tn kho
C1
trong sut
10%
lng sn phm qu 12 thng v yu cu

qu trnh lu
QC/PDI ti kim tra.
kho v vn
- 100% hng ha phi c
chuyn.
T l khiu ni kim tra QC/PDI trc khi giao
v CL my cho khch hng.
nng nghip
trong vn
x x x x x
chuyn, lu
kho/tng s
sn phm bn
ra.
T l s ln
Nng cao
Nng cao hiu giao nhn
hiu qu - Lp k hoch hng v kho v
qu chui cung hng ha x x x x
I1
chui cung theo di kt qu thc hin khi

ng vt t ng theo k
ng vt t pht sinh.
hoch
- Xem xt, nh gi nh cung
cp v k hp ng vn chuyn.
m bo
T l giao - Thc hin ng quy trnh qun
giao hng
hng ng l Kho v quy trnh GNHN.
ng tin
ha n bn - Th Kho v nhn vin GN kim x x x x x x
Ni b
, i
70%
hng/tng ha tra hng ha v chng t trc

tng,
n bn hng khi xp ln xe v giao cho khch
chng loi
hng.
- Cht xp hng ha ng theo
Qun l kho s Kho.
I2
m bo T l sai lch - i chiu s sch hng thng

hng ha gia gi tr vt vi P.TCKT.
tn kho thc t thc t v - Cp nht th Kho, bng nhp x x
t ng vi s liu s xut tn ngay sau khi c pht
s sch sch sinh.
- Thc hin ng quy trnh qun
l Kho
S lng cn
b qun l t
x
Nng cao chun tng
pht trin
Nng cao nng nng lc thm

L1
lc qun l qun l ca - Lp k hoch o to ni b v

Phng bn ngoi cho Phng.
- Lp k hoch hun luyn quy
%
Mc tiu
Ch tiu c TNGNX NVGNX
Mc tiu chung ca doanh nghip Nng
Hc hi v pht trin cao
ca b Bin php thc hin GKV TBPGN TBP Kho TNGN TNPDI Th Kho NV PDI NV Kho NVGN
Nng cao nng nng lc th NK NK
phn
L1
lc qun l qun l ca T l nhn s - Lp k hoch o to ni b v
Phng bn ngoi cho Phng.
k tha t
- Lp k hoch hun luyn quy x
20%
chun/ tng s
trnh hot ng cho nhn vin
v tr qun l
Phng.
Xy dng 100% cc v tr
Xy dng chun chun nng c chun nng
x
L6
nng lc lc ca lc ng thi
Phng hn
MC TIU THEO CHC NNG NHIM V

m bo chi - Lp nh mc chi ph c
ph khng duyt cho cc bn phn thc
T l thc chi/ x x x x
vt nh hin.
mc Phng - Lp ngn sch Phng.
S ln tai nn
m bo an nghim trng
ton lao (tai nn
ng trong nghim trng - Nhn vin khi tc nghip phi
hot ng l ngi lao c trang b bo h lao x x x x
Kho, giao ng khng ng.
nhn ca th tip tc - TBP kim tra trc tip cng
Phng lm vic, phi vic hng ngy cc hot ng
ngh cha tr) ca nhn vin b phn mnh.
m bo
ton b
nhn vin - Lp k hoch o to ni b v
S ngy o o to bn ngoi.
c o x x x
to bnh qun - Tm kim c quan o to.
to theo k
hoch c - nh gi nhn vin sau khi o
duyt to.
27
TK KV
x
TK KV
Biu nh gi kt qu cng vic c nhn
K: 1
H tn: V VN THO V tr: GKV B phn: P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
Kt qu k vng (mc tiu c nhn) Kt qu T l
A. Mc tiu trong k quan
Gn lin vi KPI b phn thc hin thc hin
trng
Thng Qu Nm VT 10 = 9 / 4
T l khiu ni v CLSP trong vn chuyn, lu kho/tng
1 0.001 % 10%
s sn phm bn ra.
T l khiu ni v CL my nng nghip trong vn
2 0.005 % 15%
chuyn, lu kho/tng s sn phm bn ra.
3 T l s ln nhn hng ha ng theo k hoch 100 % 5%
T l giao hng ng ha n bn hng/tng ha n
4 100 % 20%
bn hng
5 T l sai lch gia gi tr vt t thc t v s liu s 0 % 15%
6 sch
S lng cn b qun l t chun tng thm 1 Ngi 5%
7 T l nhn s k tha t chun/ tng s v tr qun l 100 % 5%
100% cc v tr c chun nng lc ng thi hn Trc
8 30-Jun-12 5% 30-Jul-12 83.52%
thi hn
9 S dng chi ph theo nh mc duyt 100 % 10%
m bo nhn vin c o to theo k hoch c (b/sung ke
10 Ngy 10%
duyt hoach)
Kt qu k vng (mc tiu c nhn) 60% 100% 83.5%
Tm im
T l
Cc cng vic thng xuyn theo MTCV & tinh thn Tn sut nh gi quan nh gi
B thc hin
thi trng (trn 5)
Ngy Tun Thng Qu Nm 10 = 9 / 4
1 Lp v trin khai thc hin K hoch ca Phng x 15%
2 nh gi NCC, tm kim nh cung cp dch v tt. x 5%
3 Theo di, ch o thc hin kim k hng ha ti cc x 20%
Kho
Theo di, gim st v yu cu thc hin vic lun
4 x 15%
chuyn hng ha m bo cho SXKD.
5 Giao vic cho nhn vin ca Phng. x 15%
nh gi kt qu cng vic ca nhn vin.
6 x 10%
7 xut iu chnh lng cho nhn vin. x 10%

8 n c thng k cng n, theo di cng n gi. x 10%
Cc cng vic thng xuyn theo MTCV 30% 100% 0.0%
Tm im
T l
Tn sut nh gi quan nh gi
C Cc d n v cng vic t xut thc hin
trng (trn 5)
1 Bo co kt qu thc hin cng vic x 60%
2 Xy dng cc quy nh lin quan x 40%
Cc d n v cng vic t xut 10% 100% 0%
Tng im nh gi thc hin cng vic
Ch thch
*1 Quy c v tm quan trng:
- quy nh thng nht t trng 3 kha cnh nh gi c
nhn theo th t l 60% - 30% v 10%
- ty vo tm quan trng/ kh ca mc tiu hay nhim v, nhn vin thng nht vi cn b cp trn gn gi tr bng % trong ton b cc mc
tiu/nhim v trong tng mc
*2
Quy c v mc thnh tch: Vt mc tiu = 5, t 90-100% mc tiu = 4, t 60 - 90% mc tiu = 3, t 40-60% mc tiu = 2, t di 40% mc tiu = 1
Khng t mc tiu = 0
12
Kt qu
thc hin
tng hp
11 = 10 x 3
50.1%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
50.1%
di 40% mc tiu = 1
K: 1
H tn: NGUYN MINH HUY V tr: TBP GN B phn: GIAO NHN - P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
1 0.001 % 10%
s sn phm bn ra.
2 0.005 % 20%
4 100 % 20%
bn hng
S ln tai nn nghim trng (tai nn nghim trng l
6 0.00 % 10%
ngi lao ng khng th tip tc lm vic, phi ngh
cha tr) nhn vin c o to theo k hoch c
m bo (b/sung ke
7 Ngy 10%
duyt hoach)
Tm im
T l
B thc hin
thi trng (trn 5)
Theo di thc hin K hoch giao nhn hng XNK
1 x 25%
p ng kp thi cho vic SXKD.
Theo di thc hin K hoch giao nhn hng ni a
2 x 25%
Theo di, gim st, nh gi dch v ca NCC, thc
3 x 20%
hin vic iu chnh, thay i khi cn thit.
Kim tra, i chiu kt qu nhn tin mt theo yu cu
4 x 5%
v tin nhn thc t vi Th qu
5 Theo di, i chiu vi P.TCKT v vic np thu NK x 10%
Phi hp vi cc TBP Kho, lun chuyn hng ha gia
6 x 10%
cc kho phc v cho SXKD.
Tham gia nh gi nng lc nhn s, xut khen
7 x 5%
thng, b nhim/min nhim nhn s b phn.

Tm im
T l
trng (trn 5)
2 Xy dng cc quy nh lin quan x 40%
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
GIAO NHN - P.KV
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
K: 1
H tn: NGUYN QUC HNG V tr: TN GNXNK B phn: GIAO NHN - P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
3 0.00 % 25%
cha tr) k vng (mc tiu c nhn)
Kt qu 60% 100% 0.0%
Tm im
T l
B thc hin
thi trng (trn 5)
Lp v trin khai thc hin k hoch giao nhn hng
1 x 20%
XNK p ng kp thi cho vic SXKD.
Gim st v thc hin cc th tc hi quan thng
2 x 15%
quan cho hng ho theo qui nh.
Gim st v a hng v kho cng ty bn giao cho
3 x 15%
th kho.
Lu tr v chuyn giao h s cho cc b phn lin
4 x 15%
quan theo di.
5 ra cc bin php x l khi c s c. x 10%
Phi hp vi nhn vin trong nhm, tp hp thng tin
cung cp cho TBPGN nhm ra phng php lm
6 vic mi nng cao cht lng dch v v tit kim chi x 5%
ph cho b phn.
7 Cp nht thng tin v thu quan v bo co cho TBP x 10%
Qun l nhn vin thc hin tt ni quy cng ty, tc
8 x 10%
phong, thi lm vic tch cc.
Tm im
T l
trng (trn 5)
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
GIAO NHN - P.KV
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
K: 1
H tn: ONG TH TUN V tr: TN GNN B phn: GIAO NHN - P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
1 0.001 % 20%
s sn phm bn ra.
2 0.005 % 25%
3 100 % 25%
bn hng
5 0.00 % 10%
Kt qu 60% 100% 0.0%
Tm im
T l
B thc hin
thi trng (trn 5)
Lp v trin khai thc hin k hoch giao nhn hng ni
1 a, lun chuyn hng gia cc kho p ng kp thi x 25%
cho vic SXKD.
Trc tip ch nh nhn vin nhn tin t khch hng v
2 x 20%
kim tra vic np tin cho P.TCKT.
Phi hp vi nhn vin trong nhm, tp hp thng tin
4 cung cp cho TBPGN nhm ra phng php lm x 5%
vic mi nng cao dch v bn hng.
Bo co tt c cng vic ca nhm giao nhn cho
5 x 15%
TBPGN kp thi v y
Bo qun xe, kim tra xe hng ngy v xut sa
6 x 10%
cha kp thi.
Qun l nhn vin thc hin tt ni quy cng ty, tc
7 x 10%
phong, thi lm vic tch cc.
Tm im
T l
trng (trn 5)
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
GIAO NHN - P.KV
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
K: 1
H tn: V tr: NV GNXNK B phn: GIAO NHN - P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
Tm im
T l
B thc hin
thi trng (trn 5)
Trin khai thc hin k hoch giao nhn hng XNK
1 x 20%
Thc hin cc th tc hi quan thng quan cho hng
2 x 15%
ho theo qui nh.
Gim st v a hng v kho cng ty bn giao cho
3 x 15%
th kho.
Lu tr v chuyn giao h s cho cc b phn lin
4 x 15%
quan theo di.
xut phng php lm vic mi nng cao cht
6 x 5%
lng dch v v tit kim chi ph cho b phn.
7 Cp nht thng tin v thu quan v bo co cho TBP x 10%
Thc hin tt ni quy cng ty, tc phong, thi lm
8 x 10%
vic tch cc.
Tm im
T l
trng (trn 5)
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
GIAO NHN - P.KV
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
K: 1
H tn: V tr: NV GNN B phn: GIAO NHN - P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
1 0.001 % 20%
s sn phm bn ra.
2 0.005 % 25%
3 100 % 25%
bn hng
5 0.00 % 10%
Kt qu 60% 100% 0.0%
Tm im
T l
B thc hin
thi trng (trn 5)
Trin khai thc hin k hoch giao nhn hng ni a,
1 lun chuyn hng gia cc kho p ng kp thi cho x 25%
vic SXKD.
2 Nhn tin t khch hng v np tin cho P.TCKT. x 20%
xut phng php lm vic mi nng cao dch v
4 x 5%
bn hng.
5 Bo co kt qu cng vic cho TNGN kp thi v y x 15%
Bo qun xe, kim tra xe hng ngy v xut sa
6 x 15%
cha kp thi.
7 x 10%
vic tch cc.
Tm im
T l
trng (trn 5)
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
GIAO NHN - P.KV
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
K: 1
H tn: TNG TH THANH PHNG V tr: TH K KV B phn: P.KV
1 2 3 4 5 6 7 8 9 10 11
Tm
trng
1 100 % 50%
bn hng
2 T l sai lch gia gi tr vt t thc t v s liu s 0 % 50%
sch
Tm im
T l
B thc hin
thi trng (trn 5)
H tr TBP Kho cp nht d liu, lun chuyn hng
1 x 15%
ha, xut Kho trn h thng ERP
Tng hp, h thng li thng tin t nhn vin GN v
2 cc trng nhm bo co cho GKV v cc TBP x 15%
nhm theo di, gim st vic thc k hoch ca phng.
Lu tr ti liu h s phng: cc quy trnh, quy nh, ti
liu chuyn mn, cc h s v giao nhn ni a, XNK.
3 Son tho cc hp ng, bin bn thanh l hp ng x 15%
v trnh ln GKV.
Theo di, kim tra lch trnh xe giao nhn v thanh ton
4 x 15%
xng du theo ng nh mc.
Cp nht theo di bo co giao nhn hng ngy (HBC
5 x 15%
& abc)
6 Theo di vic cung ng v phn phi thit b VPP ca x 10%
phng
Tng hp thng tin v bo co cho KTTT-P.TCKT v k
7 x 5%
hoch thu chi, thanh ton ca P.KV.
8 x 10%
vic tch cc.
Tm im
T l
trng (trn 5)
Ch thch
nhn theo th t l 60% - 30% v 10%
*2
Khng t mc tiu = 0
12
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
Kt qu
thc hin
tng hp
11 = 10 x 3
0.0%
0.0%
i 40% mc tiu = 1
Ch tiu Danh mc cc bin ph
Mc tiu c th V
Tn ch tiu ch s
tnh
COUNT
0 0 0 0 0 0
h mc cc bin php
Count
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0 0 0 0 0
MC TIU K HOCH CNG VIC NM 2
Chc danh:
n v:
Mc tiu c th Bin php/ Chng trnh Kt qu mong i
T l khiu ni v CLSP trong vn

chuyn, lu kho/tng s sn phm - Cht xp hng ha ng quy nh
bn ra. xp d.
- Ti x tuyt i tun th lut giao
thng.
T l khiu ni v CL my nng - Thng k hng ha tn kho qu 12
nghip trong vn chuyn, lu thng v yu cu QC/PDI ti kim tra.
kho/tng s sn phm bn ra. - 100% hng ha phi c kim tra
QC/PDI trc khi giao cho khch
hng.
T l s ln nhn hng ha ng
theo k hoch - Thc hin ng quy trnh qun l Kho
v quy trnh GNHN.
- Th Kho v nhn vin GN kim tra
hng ha v chng t trc khi xp
ln xe v giao cho khch hng.
- Cht xp hng ha ng theo s
Kho.
T l giao hng ng ha n bn - Thc hin ng quy trnh qun l Kho

hng/tng ha n bn hng v quy trnh GNHN.
- Th Kho v nhn vin GN kim tra
hng ha v chng t trc khi xp
ln xe v giao cho khch hng.
- Cht xp hng ha ng theo s
Kho.
T l sai lch gia gi tr vt t - i chiu s sch hng thng vi

thc t v s liu s sch P.TCKT.
- Cp nht th Kho, bng nhp xut
tn ngay sau khi c pht sinh.
- Thc hin ng quy trnh qun l Kho
S lng cn b qun l t
chun tng thm - Lp k hoch o to ni b v bn
T l nhn s k tha t chun/ ngoi cho Phng.
tng s v tr qun l - Lp k hoch hun luyn quy trnh
100% cc v tr c chun nng lc hot ng cho nhn vin Phng.
ng thi hn
S dng chi ph theo nh mc - Lp nh mc chi ph c duyt cho
duyt cc bn phn thc hin.
- Lp ngn sch Phng.
m bo nhn vin c o to - Lp k hoch o to ni b v o
theo k hoch c duyt to bn ngoi.
- Tm kim c quan o to.
- nh gi nhn vin sau khi o to.
Lp v trin khai thc hin K
hoch ca Phng
nh gi NCC, tm kim nh cung
cp dch v tt.
Theo di, ch o thc hin kim
k hng ha ti cc Kho
Theo di, gim st v yu cu
thc hin vic lun chuyn hng
ha m bo cho SXKD.
Giao vic cho nhn vin ca
nh gi kt qu cng vic ca
nhn vin.
xut iu chnh lng cho

nhn vin.
n c thng k cng n, theo
di cng n gi.
Ngi lp
K xc nhn
CNG VIC NM 201... _PHNG/ B PHN
Ngi chu H tr/phi

Hnh ng c th Thi hn
trch nhim hp
tnh ton cho thc hin hot ng
vch ra hnh ng c th
Ngi nhn
K xc nhn
Ngn sch Cc iu kin
cho thc hin hot ng

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Tng t sut li

Ti chnh Tng doanh thu

Khch Nng cao cht Gi cnh tranh

Qu Nng cao hiu

Hc hi Nng cao tay

F1 Tng t sut li nhun

F2 Tng doanh thu

F3 Gim chi ph mua hng

F4 Gim chi ph tn kho

C5 Pht trin thng hiu mnh

I3 Nng cao hiu qu sn xut

I4 Pht trin knh

I5 Pht trin thng hiu

L1 Nng cao nng lc qun l

Nng cao hiu Pht trin

Nng cao nng

ROE 100% 9.0% 30% % A Nm, thng

Tng doanh thu 50% T trng doanh thu t th trng Ty nguyn,

Min Ty, HCM

T l khiu ni v CLSP (trong thi gian bo

T l chnh lch gi so vi gi sn phm cng

Gi cnh tranh 20% 100% 6.0% 10% % A Nm

Tin cy ca i l 10% 100% 2.0% Qu, nm

10% 100% 2.0%

T l sai lch gia gi tr vt t thc t v s liu

Nng sut lao ng 50% 4.5% ngy

S lng nh thu pht sinh doanh thu 10% 0.6% % B Qu

S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l A

S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l B Qu

T l v tr cn b qun l t chun tng thm 80% 4.8% 30% % A Nm

ngh cng nhn 20%

Nng cao nng T l k s R&D p ng chun nng lc 60% 2.4% % A Nm

T l nhn vin QC nm r v tiu chun vt t,

S lng nhn vin marketing c kh nng lm

T l cc v tr c chun nng lc/tng s v tr

cho bn mua hng

So snh gia s liu kim

NVBH c cng ty thnh

NVBH c cng ty thnh

Chun ha T l cc v tr c chun nng

Bn hng Dch v K thut QA R&D

Phn 1: ng k mc tiu PHN 3 - PHN B MC TIU

lng sn phm qu 12 thng v yu cu

chui cung theo di kt qu thc hin khi

hng/tng ha tra hng ha v chng t trc

m bo T l sai lch - i chiu s sch hng thng

Nng cao nng nng lc thm

lc qun l qun l ca - Lp k hoch o to ni b v

MC TIU THEO CHC NNG NHIM V

7 xut iu chnh lng cho nhn vin. x 10%

Tng im nh gi thc hin cng vic

Cc cng vic thng xuyn theo MTCV 30% 100% 0.0%

Tng im nh gi thc hin cng vic

Tng im nh gi thc hin cng vic

Tng im nh gi thc hin cng vic

Tng im nh gi thc hin cng vic

Tng im nh gi thc hin cng vic

Tng im nh gi thc hin cng vic

Mc tiu c th Bin php/ Chng trnh Kt qu mong i

T l khiu ni v CLSP trong vn

T l giao hng ng ha n bn - Thc hin ng quy trnh qun l Kho

T l sai lch gia gi tr vt t - i chiu s sch hng thng vi

xut iu chnh lng cho