BSC Mua Hang

Tng t sut li
Ti chnh Tng doanh thu

nhun
Khch Nng cao cht

Gi cnh tranh
hng lng sn phm
Qu Nng cao hiu

trnh ni qu chui cung Qun l kho
b ng vt t
Hc hi Nng cao tay

Nng cao nng
pht ngh cng nhn
lc qun l
trin lp rp, gia cng
F1 Tng t sut li nhun
F2 Tng doanh thu
F3 Gim chi ph mua hng
F4 Gim chi ph tn kho
F5
F6
Nng cao cht lng sn
C1 phm
C2 Gi cnh tranh
Ci thin dch v sau bn
C3 hng
C4 Tin cy ca i l
C5 Pht trin thng hiu mnh

Nng cao mc hi lng ca
C6 khch hng
Nng cao hiu qu chui cung
I1 ng vt t
I2 Qun l kho
I3 Nng cao hiu qu sn xut
I4 Pht trin knh
I5 Pht trin thng hiu
I6 0
L1 Nng cao nng lc qun l

Nng cao tay ngh cng nhn
L2 lp rp, gia cng
Nng cao nng lc i ng
L3 R&D, QC
Nng cao nng lc nhn vin
L4 bn hng v marketing
Tng cng nng lc thng tin
L5 qun l
L6 Xy dng chun nng lc
Gim chi ph Gim chi ph tn
mua hng kho
Ci thin dch v Tin cy ca i

sau bn hng l
Nng cao hiu

Pht trin knh
qu sn xut
Nng cao nng

Nng cao nng
lc nhn vin
lc i ng R&D,
bn hng v
QC
marketing
Nng cao mc
Pht trin thng
hi lng ca
hiu mnh
khch hng
Pht trin thng

hiu
Tng cng nng

Xy dng chun
lc thng tin
nng lc
qun l
H THNG MC TIU abc 2012
Phn 1: ng k mc tiu
A B C D E F G=FxDxB H I
Trng s Ch s
Mc tiu chung Trng s Ch tiu c th Trng s
chung 2012 VT
ROE 100% 9.0% 30% %
F1
Tng t sut li nhun 30%

ROS- T sut li nhun rng trn doanh thu
Tng doanh thu 50.00% 7.5% 380.00 T VND
T trng doanh thu t my cng nghip 10.00% 1.5% 13% %
F2
Tng doanh thu 50%

T trng doanh thu t th trng Ty nguyn, Min Ty, HCM 30.00% 4.5% 37% %
Ti chnh
30%
T trng doanh thu t xut khu 10.00% 1.5% 5% %

Gim chi ph mua
F3
T trng chi ph nguyn vt liu trn gi thnh 100% 0.0%

hng
F4
Gim chi ph tn kho 20% Gi tr tn kho bnh qun trn doanh thu/thng 100% 6.0% 300% %
100% 21.0%
T l khiu ni v CLSP (trong thi gian bo hnh)/tng s sn

70% 4.2% %
Nng cao cht lng phm bn ra.
C1
30%
sn phm
T l khiu ni v CL my nng nghip (trong thi gian bo
30% 1.8% %
hnh)/tng s sn phm bn ra.
Khch hng/ Kinh doanh
T l chnh lch gi so vi gi sn phm cng cp ca TCT

C2
Gi cnh tranh 20% 100% 6.0% 10% %

chnh (ch r T)
T l s v phn hi yu cu bo hnh, sa cha ca khch
30% 1.2%
Ci thin dch v sau hng trong vng 60 pht
C3
20%
20%
bn hng
T l s v bo hnh, sa cha sn phm trong vng 24 gi 70% 2.8% %
im nh gi bnh qun ca i l v abc (cht lng, dch
C4
Tin cy ca i l 10% 100% 2.0%

v, quan h)
Pht trin thng hiu

C5
10% T l nhn bit thng hiu ca khch hng mc tiu 100% 2.0%
mnh
Nng cao mc hi im nh gi bnh qun ca khch hng s dng ca abc

C6
10% 100% 2.0% %

lng ca khch hng (cht lng, vn hnh, bo hnh, sa cha)
100% 22.0%
T l vt t t tiu chun 60% 5.4% %
Nng cao hiu qu

Trng s Ch s
Mc tiu chung Trng s Ch tiu c th Trng s
chung 2012 VT
T l vt t b st li do QC 10% 0.9%
Nng cao hiu qu
chui cung ng vt 30% T l chi ph mua hng thc t so vi nh mc/mc tiu 20% 1.8%
I1
t
T l s ln giao vt t ng tin 10% 0.9% %
T l giao hng ng ha n bn hng/tng ha n bn
80% 2.4% %
hng
Qun l kho 10%
I2
T l sai lch gia gi tr vt t thc t v s liu s sch 20% 0.6%
T l sn phm li/s thnh phm 50% 4.5%

Nng cao hiu qu
30%
I3
Ni b
sn xut
30%
Nng sut lao ng 50% 4.5%
S lng nh thu pht sinh doanh thu 10% 0.6% %

Doanh thu bnh qun trn mt nh thu 10% 0.6%
S lng i tc nc ngoi pht sinh dthu 10% 0.6% 2.00
Pht trin knh 20%
I4
S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l
S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l

T l i l treo bin abc 30% 0.9% 25.00% %
S lng s kin qung b sn phm (Carnaval, demo, hi
40% 1.2%
Pht trin thng hiu 10% ch tnh hoc khu vc)
I5
S lt truy cp website gii thiu sn phm ca cng ty 10% 0.3% %

100%
T l v tr cn b qun l t chun tng thm 80% 4.8% 30% %

Nng cao nng lc
30%
L1
qun l
T l nhn s k tha t chun/ tng s v tr qun l 20% 1.2%
Nng cao tay ngh T l cng nhn c o to nng bc 40% 1.6% 100% %
L2
cng nhn lp rp, gia 20%

cng T l cng nhn c nng bc sau o to 60% 2.4% 50% %
T l k s R&D p ng chun nng lc 60% 2.4% %

Nng cao nng lc i
20%
L3
c hi v pht trin
ng R&D, QC T l nhn vin QC nm r v tiu chun vt t, ph tng, sn

40% 1.6% 100%
phm v cch thc kim tra
T l nhn vin hiu r v sn phm ca cng ty (chng loi,

20%
60% 2.4% 80%

Nng cao nng lc tnh nng, cht lng tng sn phm...)
nhn vin bn hng 20%
L4
v marketing
Hc hi v pht tri
Trng s Ch s
20%
Mc tiu chung
Nng cao nng lc Trng s Ch tiu c th Trng s
chung 2012 VT
L4
nhn vin bn hng 20%
v marketing T l nhn vin bn hng c o to v k nng bn hng,
40% 1.6% 100%
marketing
S lng nhn vin marketing c kh nng lm d bo th

60% 1.2% 2
trng
Tng cng nng lc
10%
L5
thng tin qun l S lng nhn vin bn hng (ca cng ty) c o to v
40% 0.8% 3 %
phng php d bo bn hng chuyn nghip
L6
Chun ha nng lc T l cc v tr c chun nng lc/tng s v tr
100% 20.0%
Phn 2: theo di v nh gi
J K L M N=M/Hx100% O=NxG
Loi ch Tn sut theo Mc thc
Ghi ch Bin php thc hin Thc hin Quy i
tiu di hin
A Nm, thng
0% 0%
A Nm, thng 0% 0%
Nm, qu
Nm, thng
B Nm 0% 0%
Thng
A Nm, thng
0% 0%
0%
A Nm
#DIV/0! #DIV/0!
A Nm
#DIV/0! #DIV/0!
A Nm
0% 0%
A
#DIV/0! #DIV/0!
A Nm
#DIV/0! #DIV/0!
Qu, nm Kho st i l
Kho st ngi s dng hoc

c k hoch mua trong vng 3
thng ti)
A 6 thng, Nm Kho st
#DIV/0! #DIV/0!
#DIV/0!
A Thng #DIV/0! #DIV/0!
tiu di hin
B Thng cho bn mua hng

#DIV/0! #DIV/0!
B Nm
So snh gia s liu kim k v
Qu
s liu s sch
li lp rp->SX; li thit k->R&D;
li do vt t->QC
=s lng thnh phm mt
ngy ngy/s ngi trn mt day
chuyn
B Qu #DIV/0! #DIV/0!
B Qu
A Nm
B Nm
#DIV/0! #DIV/0!
=T l v tr qun l t - Xy dng chun

A Nm
chun/tng s v tr qun l - o to k nng qun l 0% 0.00%
A Nm 0% 0%
B Qu 0% 0%
c th thay bng s nhn vin
A Nm #DIV/0! #DIV/0!
c o to
NVBH c cng ty thnh vin

tiu di hin
NVBH c cng ty thnh vin
A Nm
0% 0%
#DIV/0!
nh gi
P
Ghi ch/ Phng Mua hng
BG
Bin php iu chnh Mc tiu Ch tiu
Gim chi ph tn Gi tr tn kho vt t, ph tng bnh

kho qun trn doanh thu/thng
x T l vt t t tiu chun
Nng cao hiu

BG
Nng cao hiu

T l chi ph mua hng thc t so vi
qu chui cung
x nh mc/mc tiu
ng vt t
T l s ln giao hng ng tin ca
x nh cung cp
x S lng nhn s k tha t chun

BG
Chun ha nng T l cc v tr c chun nng lc/tng

lc s v tr
x
PHN 3 - PH
Sn xut Kho vn Bn hng

Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu
x
x
x
x
x
Gim chi ph tn
kho
x x
x
x
x
x
x
x
x
1 x x x
x x x
xx
xx
x
x x x
PHN 3 - PHN B MC TIU
Bn hng Dch v K thut QA

Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn kho thnh
phm bnh qun trn
doanh thu/thng
x x
x x
x x
x
x x
x x
x
x x
R&D K ton - Ti chnh Hnh chnh - Nhn s
Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012 Mc tiu Ch tiu Ch s 2012
Gi tr tn kho
Gim chi ph tn
bnh qun trn
kho
doanh thu/thng
x
x x xx
x x xx
xx
xx
x xx
xx
xx
xx
xx
xx
x x xx
H THNG MC TIUCNG TY abc 2012
Mc tiu n v: m bo cc sn phm mi ra i c s chp nhn ca th trng v khai thc tt hn cc sn phm hin ti
Phn 1: ng k mc tiu
1 2 3 4 5
Mc tiu chung ca doanh nghip Mc tiu ca b phn Ch tiu c th
Ti chnh
Kim sot tn kho theo nh mc: gi tr tn

Gim chi ph tn kho 100% Gim chi ph tn kho nguyn vt liu
f4
20%
kho/doanh thu< 100%

100%
- T l hng li t NCC TQ: 10%
- T l hng li t NCC NK khc: 5%
Nng cao hiu qu Chnh lch chi ph mua hng thc t so vi k

Ni b
100% Nng cao hiu qu chui cung ng

I1
60%
chui cung ng vt t hoch c duyt <0.5%
T l s ln giao hng ng tin ca nh cung

cp: 100%
100%
Nng cao nng lc

30% Nng cao nng lc qun l ca b phn
L1
qun l
S lng nhn s k tha t chun
Hc hi v pht trin
Chun ha nng lc 100% S lng v tr c chun nng lc
S lng nhn vin t chun

20%
Xy dng chun nng

70%
L6
lc
S gi o to/nhn vin/nm
100%
6 7=6x3x1 8 9 10 11 12
Trng s Ch s Loi ch Tn sut theo
Trng s Ghi ch Bin php thc hin
chung 2012 VT tiu di
- Theo di v iu chnh kp thi k hoch cung ng NVL
100.00% 20.00% 100% % Thng
theo nhu cu TT, d bo bn hng
20.0%
10% - Phi hp xy dng tiu chun NVL, thit b
40% 24.00% % Thng
5% - Xy dng mng li NCC m bo cht lng
- Tng cng kim sot chi ph u vo
- Nng cao nng lc m phn ca nhn vin MH
30% 18.00% 0.5% % Thng
- Tn dng hiu qu ngun lc sn c thu thp thng tin
th trng
- Theo di st k hoch cung ng NVL
30% 18.00% 100% % Thng
- Tng cng cng tc n c,nhc nh NCC
60.0%
100% 6.0% 1.00 % Nm - Thc hin tt cng tc o to, chuyn giao
- Phi hp cc phng ban xy dng chun nng lc

30% 4.2% 30/06/2012 % Qu
nhn s
40% 5.6% 3.00 ngi Nm
- Xy dng k hoch o to ph hp, a dng, hiu qu

- T chc thc hin cng tc o to theo ng k hoch
30% 4.2% 30.00 gi Nm - H tr v yu cu nhn vin tham gia y , nghim tc
- T chc nh gi hiu qu sau o to
20.0%
100.0%
Phn 2: theo di v nh gi PHN 3 - PHN B MC TIU
13 14=13/8x100% 14=13x6 15 16 17 18 19 20
Mc thc Ghi ch/ Ms Nga -
Thc hin Quy i Mr Thnh - PP Ms Mai Mr Ha Ms Trang
hin Bin php iu chnh GMH
0% 0% x x
0 0%
#VALUE! #VALUE! x x x x x
x x x x x
0% 0% x x x x x
#VALUE!
0% 0.00% x
#VALUE! #VALUE! x x
x x x x x
#VALUE!
21
Ms Tuyt
x
Biu nh gi kt qu cng vic c nhn
K:
H tn: V tr: G mua hng
1 2 3 4
Kt qu k vng (mc tiu c nhn)
A. Mc tiu tr
Gn lin vi KPI b phn
Thng
1 Kim sot tn kho theo nh mc: Gi tr bnh qun tn kho/Doanh thu/thng 12.0%
T l hng li t NCC khc
2 9.0%
T l hng li t NCC TQ
3 9.0%
4 T l chnh lch chi ph mua hng thc t so vi k hoch c duyt 12.0%

5 T l s ln giao hng ng tin ca nh cung cp 9.0%
6 S lng nhn s k tha t chun 3.0%
7 100% S lng v tr c chun nng lc 3.0%
8 S lng nhn vin t chun 3.0%
Kt qu k vng (mc tiu c nhn) 60%
Tn sut nh g
B Cc cng vic thng xuyn theo MTCV & tinh thn thi
Tun
1 Xy dng v tng bc hon thin mng li cung ng 10.00%
2 Cng bng trong phn cng cng vic 6.00%
3 Cng bng trong nh gi nhn vin 4.00%
Cc cng vic thng xuyn theo MTCV 20%
Tn sut nh g
C Cc d n v cng vic t xut
Ngy Tun
1 Trin khai h thng BSC - KPI's 6.00%
2 Trin khai h thng ERP 6.00%
3 Xy dng nh mc chi ph NVL 8.00%
Cc d n v cng vic t xut 20%
Tng im nh gi thc hin cng vic
Ch thch
*1 Quy c v tm quan trng:
- quy nh thng nht t trng 3 kha cnh nh gi c nhn theo th t l 60% - 30% v 10%
- ty vo tm quan trng/ kh ca mc tiu hay nhim v, nhn vin thng nht vi cn b cp trn gn gi tr bng % trong ton b cc mc tiu/nhim v trong tn
*2
Quy c v mc thnh tch: Vt mc tiu = 5, t 90-100% mc tiu = 4, t 60 - 90% mc tiu = 3, t 40-60% mc tiu = 2, t di 40% mc tiu = 1 Khn
G mua hng B phn: Mua hng
5 6 7 8 9 10 11
Tm quan Kt qu thc T l thc Kt qu thc
Mc tiu trong k
trng hin hin hin tng hp
Qu Nm 10 = 9 / 4 11 = 10 x 3
100% 20% 0.0%
5% 15%
10% 15% 0.0%
0.5% 20% 0.0%

100% 15% 0.0%
1 5% 0.0%
30-Jun-12 5% 30-Jun-12 100%
3 5% 0.0%
100% 100.0% 60.0%
Tm quan im nh gi T l thc Kt qu thc

Tn sut nh gi
trng (trn 5) hin hin tng hp
Thng Qu Nm 10 = 9 / 4 11 = 10 x 3
30-Jun-12 50% 30-Jun-12 100%
30% 0.0%
20% 0.0%
100% 100.0% 20.0%

Tn sut nh gi
Thng Qu Nm 10 = 9 / 4 11 = 10 x 3
30-Dec-12 30% 03-Aug-12 215%
30-Dec-12 30% 03-Aug-12 215%
30-Jan-12 40% 03-Aug-12 -43%
100% 386% 77.2%
157.2%
c mc tiu/nhim v trong tng mc
di 40% mc tiu = 1 Khng t mc tiu = 0

K:
H tn: V tr: PG mua hng
1 2 3 4
A. Mc tiu tr
Gn lin vi KPI b phn
Thng
1 Kim sot tn kho theo nh mc: Gi tr bnh qun tn kho/Doanh thu/thng 18%
2 12%
T l hng li t NCC TQ
3 12%
4 T l chnh lch chi ph mua hng thc t so vi k hoch c duyt 9%
5 T l s ln giao hng ng tin ca nh cung cp 9%
Kt qu k vng (mc tiu c nhn) 60%
Tn sut nh g
B Cc cng vic thng xuyn theo MTCV & tinh thn thi
Ngy Tun
1 Xy dng v tng bc hoch hon thin mng li cung ng 8.00%
2 Mc phi hp vi cc phng ban 2.00%
3 S ln vi phm ni quy 2.00%
4 S ln nhn vin vi phm quy trnh 2.00%
5 Mc h tr cho cc nhn vin trong phng 2.00%
6 S sng kin ng gp kh thi. 4.00%
Cc cng vic thng xuyn theo MTCV 20%
Tn sut nh g
C Cc d n v cng vic t xut
Ngy Tun
1 Trin khai h thng ISO 4.00%
2 Trin khai h thng ERP 6.00%
3 Xy dng danh sch vt t PMH km m ERP v tch hp hnh nh, TCKT 10.00%
Cc d n v cng vic t xut 20%
Ch thch
- ty vo tm quan trng/ kh ca mc tiu hay nhim v, nhn vin thng nht vi cn b cp trn gn gi tr bng % trong ton b cc mc tiu/nhim v trong tn
*2
Quy c v mc thnh tch: Vt mc tiu = 5, t 90-100% mc tiu = 4, t 60 - 90% mc tiu = 3, t 40-60% mc tiu = 2, t di 40% mc tiu = 1 Khn
PG mua hng B phn: Mua hng
5 6 7 8 9 10 11
Tm quan Kt qu thc T l thc Kt qu thc
Mc tiu trong k
trng hin hin hin tng hp
Qu Nm 10 = 9 / 4 11 = 10 x 3
100% 30% #VALUE!
5% 20% 0.0%
10% 20% 0.0%
0.5% 15% 0.0%
100% 15% 0.0%
100% #VALUE! #VALUE!

Tn sut nh gi
Thng Qu Nm 10 = 9 / 4 11 = 10 x 3
30/6/2011 40% 0.0%
10%
2 10% 0.0%
2 10% 0.0%
10%
3 20% 0.0%
100% 0.0% 0.0%

Tn sut nh gi
Thng Qu Nm 10 = 9 / 4 11 = 10 x 3
30-Jun-12 20%
30-Dec-12 30%
30-Jun-12 50%
100% 0% 0.0%
#VALUE!
mc tiu/nhim v trong tng mc
di 40% mc tiu = 1 Khng t mc tiu = 0

K:
H tn:
1
A.
1
2
3
4
1
2
3
4
5
6
7
8
1
2
3
4
Ch thch
2
Gn lin vi KPI b phn
Kim sot tn kho theo nh mc: Gi tr bnh qun tn kho/Doanh thu/thng

T l hng li t NCC TQ
T l s ln giao hng ng tin ca nh cung cp

Cc cng vic thng xuyn theo MTCV & tinh thn thi
Mc phi hp vi cc nhn vin trong phng

S lng PO khng cp nht kp thi
S lng d liu NCC chu cp nht trong thng ( nh gi NCC, Tin bi hon, Tin hng v)
S ln cp nht d liu vo Niguri hng thng tr
S ln lu tr h s ( Hp ng, D ton, nh gi NCC..) thiu hoc khng ng qui trnh
S ln vi phm ni quy
Mc phi hp cng cc phng ban
S sng kin ng gp kh thi.
Cc cng vic thng xuyn theo MTCV
Cc d n v cng vic t xut
Cc vic pht sinh trong phng

Trin khai h thng ERP
Xy dng danh sch vt t PMH
Xy dng nh mc chi ph NVL
Ch thch
- ty vo tm quan trng/ kh ca mc tiu hay nhim v, nhn vin thng nht vi cn b cp trn gn gi tr bng % trong
*2
Quy c v mc thnh tch: Vt mc tiu = 5, t 90-100% mc tiu = 4, t 60 - 90% mc tiu = 3, t 40-60% mc
*2
Hoch nh, tuyn dng, phn loi v o to i ng nhn vin p ng nhu cu cng vic
Lp k hoch hnh ng vi tiu ch v l trnh r rng, ti u ha ngun lc sn c
Nng lc iu hnh cng vic r rng minh bch, pht hin v pht huy th mnh ca nhn vin
V tr: Ms Tuyt (TKMH) B phn: Mua hng
3 4 5 6 7 8 9 10
Tm quan Kt qu thc T l thc
Mc tiu trong k
trng hin hin
Thng Qu Nm 10 = 9 / 4
6% 100% 30% #VALUE!
4% 10% 20%
4% 5% 20% 0.0%
6% 100% 30% 0.0%
20% 100% #VALUE!
Tm quan im nh gi T l thc
Tn sut nh gi
trng (trn 5) hin
Ngy Tun Thng Qu Nm 10 = 9 / 4

7.00% 10%
14.00% 1 20%
14.00% 1 20%
10.50% 0 15%
7.00% 2 10%
7.00% 2 10% 0.0%
7.00% 10%
3.50% 1 5% 0.0%
70% 100% 0.0%
Tn sut nh gi
trng (trn 5) hin

2.00% 30-Jun-12 20%
3.00% 30-Dec-12 30%
3.00% 30-Jun-12 30%
2.00% 30-Jun-12 20%
10% 80% 0%
ong ton b cc mc tiu/nhim v trong tng mc
c tiu = 2, t di 40% mc tiu = 1 Khng t mc tiu = 0

c tiu = 2, t di 40% mc tiu = 1 Khng t mc tiu = 0
11
Kt qu thc
hin tng hp
11 = 10 x 3
#VALUE!
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
#VALUE!
K:
H tn:
1
A.
1
2
3
1
2
3
4
5
6
1
2
3
Ch thch
2
Gn lin vi KPI b phn
T l hng li t NCC TQ
T l chnh lch chi ph mua hng thc t so vi k hoch c duyt
Xy dng v tng bc hoch hon thin mng li cung ng

Mc phi hp vi cc phng ban
S ln vi phm ni quy
S ln nhn vin vi phm quy trnh
Mc h tr cho cc nhn vin trong phng
Trin khai h thng ISO

Xy dng danh sch vt t PMH km m ERP v tch hp hnh nh, TCKT
Ch thch
*2
V tr: Ms Mai (mua hng NN) B phn: Mua hng
3 4 5 6 7 8 9 10
Mc tiu trong k
trng hin hin
Thng Qu Nm 10 = 9 / 4
25% 10% 35% #VALUE!
12% 0.5% 17% 0.0%
13% 100% 18% 0.0%
70% 70% #VALUE!
Tn sut nh gi
trng (trn 5) hin

8.00% 30/6/2011 40% 0.0%
2.00% 10%
2.00% 2 10% 0.0%
2.00% 2 10% 0.0%
2.00% 10%
4.00% 3 20% 0.0%
20% 100% 0.0%
Tn sut nh gi
trng (trn 5) hin

2.00% 30-Jun-12 20%
3.00% 30-Dec-12 30%
5.00% 30-Jun-12 50%
10% 100% 0%
g % trong ton b cc mc tiu/nhim v trong tng mc
0% mc tiu = 2, t di 40% mc tiu = 1 Khng t mc tiu = 0

11
Kt qu thc
hin tng hp
11 = 10 x 3
#VALUE!
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
#VALUE!
K:
H tn:
1
A.
1
2
3
4
1
2
3
4
5
6
1
2
3
Ch thch
2
Gn lin vi KPI b phn

T l hng li t NCC TQ


S ln vi phm ni quy

Ch thch
*2
V tr: Mr Ha (mua hng N & NN) B phn: Mua hng
3 4 5 6 7 8 9 10
Mc tiu trong k
trng hin hin
Thng Qu Nm 10 = 9 / 4
21% 5% 30% #VALUE!
21% 10% 30% 0.0%
14% 0.5% 20% 0.0%
14% 100% 20% 0.0%
70% 100% #VALUE!
Tn sut nh gi
trng (trn 5) hin

8.00% 30/6/2011 40% 0.0%
2.00% 10%
2.00% 2 10% 0.0%
2.00% 2 10% 0.0%
2.00% 10%
4.00% 3 20% 0.0%
20% 100% 0.0%
Tn sut nh gi
trng (trn 5) hin

2.00% 30-Jun-12 20%
3.00% 30-Dec-12 30%
5.00% 30-Jun-12 50%
10% 100% 0%

11
Kt qu thc
hin tng hp
11 = 10 x 3
#VALUE!
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
#VALUE!
K:
H tn:
1
A.
1
2
3
1
2
3
4
5
6
1
2
3
Ch thch
2
Gn lin vi KPI b phn


S ln vi phm ni quy

Ch thch
*2
V tr: Ms Trang (mua hng N) B phn: Mua hng
3 4 5 6 7 8 9 10
Mc tiu trong k
trng hin hin
Thng Qu Nm 10 = 9 / 4
28% 5% 40% #VALUE!
21% 0.5% 30% 0.0%
21% 100% 30% 0.0%
70% 100% #VALUE!
Tn sut nh gi
trng (trn 5) hin

8.00% 30/6/2011 40% 0.0%
2.00% 10%
2.00% 2 10% 0.0%
2.00% 2 10% 0.0%
2.00% 10%
4.00% 3 20% 0.0%
20% 100% 0.0%
Tn sut nh gi
trng (trn 5) hin

2.00% 30-Jun-12 20%
3.00% 30-Dec-12 30%
5.00% 30-Jun-12 50%
10% 100% 0%

11
Kt qu thc
hin tng hp
11 = 10 x 3
#VALUE!
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
Kt qu thc
hin tng hp
11 = 10 x 3
0.0%
#VALUE!
Ch tiu
Mc tiu c th
Tn
Kim sot tnch
khotiu
theo nh ch s V tnh
Gim chi ph tn kho nguyn
mc: gi tr tn kho/doanh
vt liu
0 thu<
0 100%
- T l hng li t NCC TQ:
Nng cao hiu qu chui 10%
cung ng - T l hng li t NCC NK
khc: 5%
Chnh lch chi ph mua hng

0 thc t so vi k hoch c
duyt <0.5%
T l s ln giao hng ng
0 tin ca nh cung cp:
100%
0
Nng cao nng lc qun l S lng nhn s k tha
ca b phn t chun
100% S lng v tr c
Chun ha nng lc
chun nng lc
S lng nhn vin t
chun
0 0
0 0
0 0
0 0
0 0
0 0
COUNT
0 0 0
Danh mc cc bin php
Count
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0 0 0 0 0 0 0 0
- Theo di v iu chnh kp thi k hoch cung ng NVL theo nhu cu TT, d bo bn hng
- Phi hp xy dng tiu chun NVL, thit b

- Xy dng mng li NCC m bo cht lng
- Tng cng kim sot chi ph u vo

- Nng cao nng lc m phn ca nhn vin MH
- Tn dng hiu qu ngun lc sn c thu thp thng tin th trng
- Theo di st k hoch cung ng NVL
- Tng cng cng tc n c,nhc nh NCC
- Thc hin tt cng tc o to, chuyn giao

-
- Phi hp cc phng ban xy dng chun nng lc nhn s
- T chc thc hin cng tc o to theo ng k hoch
- H tr v yu cu nhn vin tham gia y , nghim tc
MC TIU K HO
Mc tiu c th Bin php/ Chng trnh
Kim sot tn kho theo nh mc: Gi tr bnh qun tn Kim sot gi tr bnh qun tn kho
kho/Doanh thu/thng<100%
T l hng li t NCC khc: 5% Thc hin tt vic nh gi NCC
Nng cao chuyn mn trong lnh

vc mua hng
T l hng li t NCC NK TQ: 10% Thc hin tt vic nh gi NCC

vc mua hng
T l chnh lch chi ph mua hng thc t so vi k hoch Phn tch gi mua chi tit, so snh
c duyt <0.5% NCC cng chng loi
Ti u s lng tn kho gim chi
ph tn kho
Gim sn phm li gim chi ph
Thng lng phng thc thanh

ton ph hp c li cho cng ty
T l s ln giao hng ng tin ca nh cung cp: 100% Thc hin tt vic nh gi nng lc
sn xut NCC
S lng nhn s k tha t chun: 1 Nng cao nng lc qun l nhn s

k tha
100% S lng v tr c chun nng lc Xy dng chun nng lc cc v tr
S lng nhn vin t chun: 3 Cn c vo chun c, tin hnh

xy dng chng trnh o to
Xy dng v tng bc hon thin mng li cung ng Nng cao nng lc tm kim
Cng bng trong phn cng cng vic Trau di k nng nh gi nhn
vin, minh bch trong cng vic
Cng bng trong nh gi nhn vin C tiu ch r rng trong cng tc
nh gi
Trin khai h thng BSC - KPI's Xy dng h thng BSC - KPI theo
tiu chun v nhu cu qun l
Trin khai h thng ERP Trin khai p dng ERP hiu qu
Xy dng nh mc chi ph NVL Xy dng nh mc NVL ph hp
Ngi lp
K xc nhn
MC TIU K HOC CNG VIC NM 2012 PHNG MUA HNG
Chc danh: GIM C MUA HNG

n v: Phng Mua hng
Kt qu mong i Hnh ng c th
t c lng tn kho hp l theo Kim tra vic xy dng nh mc tn kho cho

quy nh tng model, tng thng
Kim tra vic kim sot nh mc tn kho tng
thng cho tng loi model
Kim tra vic i chiu s liu gia Niguri v SAP
--> bin php g/q
Phn tch nh gi s liu ti u tn kho v
chnh k hoch.
Xy dng h thng NCC hiu qu Xy dng d liu NCC
Nng cao nng lc tm kim NCC, m rng h
thng cung ng
Thc hin cng tc tm kim, nh gi NCC mi
nghim tc, thn trng.
Thc hin nh gi NCC c nghim tc, cng
bng v khch quan.
Trau di chuyn mn su trong cng tc thm
nh NCC
Nng cao nng lc nhn vin mua Tm thng tin k thut sn phm t nhiu ngun
hng R&D, website NCC, i th NCC, ti liu,
chuyn gia
XD h thng danh mc vt t c hnh nh v
chun k thut.
nghim tc, thn trng.
Xy dng h thng NCC hiu qu Thc hin nh gi NCC c nghim tc, cng
bng v khch quan.
nh NCC
Nng cao nng lc nhn vin mua Tm thng tin k thut sn phm t nhiu ngun
hng R&D, website NCC, i th NCC, ti liu,
chuyn gia
Kim tra vic XD h thng danh mc vt t c
hnh nh v chun k thut.
n c, nhc nh, trao i v mt k thut, ci
tin sn phm vi NCC, c bit quan tm khu
kim tra trc giao hng ca NCC
nh mc st vi th trng Phn tch gi

Gim st thng xuyn trn h thng
Theo di c gi c tng gim i i chiu s liu h thng vi nh mc hng
vi tng m hng thng.
Kim tra v x l tt bng tng hp tnh hnh
NCC
Tm hiu sn phm, NVL cn mua: tm hiu thng

qua h thng thng tin cty, thng tin NCC, thng
tin i th NCC, ti liu, Internet, chuyn gia
Kh nng t c gi c hp l trong Tm hiu gi c sn phm, NVL cn mua
thng lng thng qua tm hiu sn phm.
Tm hiu thnh phn, gi c, c tnh k thut
ca nhng thnh phn cu thnh nn sn
phmc th breaking down gi c trong m
phn.
Bit tn dng u th trong m phn: hiu r v
abc v th trng
Ch trng cng tc nh gi nng lc sn xut
NCC
Xy dng h thng NCC hiu qu Ch ng xy dng k hoch t hng c yu t

d phng
nh k r sot k hoch cung ng
n c, nhc nh, gi lin lc thng xuyn vi

NCC(c bit trong nhng ma cao im)
Xy dng chun nng lc qun l
t s lng nhn s k tha: 1
Xy dng k hoch o to ph hp nng lc
T chc o to ti ch trong qu trnh tc
nghip
T chc cho tham gia cc chng trnh o to
bn ngoi
To iu kin thc hnh cng tc qun l c
gim st
Xy dng tiu ch cng vic, mc hon thnh
mong mun
t tiu ch 100% v tr c chun nng Cn c vo MTCV, thc t yu cu xy dng
lc chun nng lc cc v tr
Xy dng k hoch o to
S lng nhn vin t chun: 3
Thc hin cng tc o to
Thc hin cng tc kim tra sau o to
H tr, thu xp, to iu kin cho NV tham gia

y cc kha o to
Tm kim thng qua cc h thng thng tin:

internet, yellow pages, i tc, i th, ng
nghip, chuyn gia
Xy dng h thng NCC hiu qu
Thng xuyn c gng gi lin lc vi NCC c,
mi, ang tm hiu
Tun th quy trnh ISO trong nh gi NCC
iu hnh cng vic r rng v minh bch
Th hin c tnh cng bng trong Phn tch cc v tr cng vic, b tr ng ngi
cng tc qun l ng vic
Xy dng tiu ch nh gi hp l
Cng bng trong vic nh gi Cn c vo tiu ch xy dng nh gi thng
k
nh gi ng im mnh/yu, k nng nhn vin
Xy dng h thng BSC - KPI theo tiu chun v

nhu cu qun l
Cn c cc tiu chun, tin hnh r sot thng
xuyn cc mc tiu
nh gi thng k, so snh cc ch tiu t

c vi mc tiu
Tm hiu ti liu h thng
Thc hnh thao tc trn h thng
Ghi nhn nhng trc trc hoc li h thng, bo
cho BQL d n.
Tm hiu v ghi nhn nhng phn hi x l cc
vng mc .
Cn c d liu qu kh xy dng nh mc
nguyn vt liu
Xy dng h s trt hp l
Ngi nhn
K xc nhn
MUA HNG
Ngi chu trch

H tr/phi hp Thi hn Ngn sch
nhim
G Mua hng K ton 15/01/2012
G Mua hng K ton Hng thng
G Mua hng PG MH Hng thng

G Mua hng PG MH 30/12/2012
G Mua hng R&D, SX Thng xuyn
G Mua hng R&D, SX Pht sinh
G Mua hng R&D, QA 6 thng/ln
G Mua hng R&D, SX Thng xuyn
G Mua hng R&D, KHO 30/06/2012 50 TRIU
G Mua hng R&D, QA 6 thng/ln
G Mua hng R&D, SX 30/06/2012
G Mua hng PG MH 30/06/2012 50 TRIU
G Mua hng NVMH Hng tun

G Mua hng PG MH Hng tun
G Mua hng R&D, KD Pht sinh

G Mua hng R&D, KD Pht sinh
G Mua hng PG MH
G Mua hng QA, KHO Pht sinh

G Mua hng PG MH Hng tun
G Mua hng HCNS 30/06/2012

G Mua hng HCNS
G Mua hng PG MH
G Mua hng PG MH

G Mua hng HCNS 30/12/2012 24 TRIU
G Mua hng HCNS
G Mua hng NVMH 6 thng/ln
G Mua hng
G Mua hng PG MH
G Mua hng PG MH

G Mua hng BQL 30/01/2012
G Mua hng BQL

Cc iu kin
Tnh chnh xc ca h thng SAP
Tnh chnh xc SAP v Niguri

MC TIU K HO
T l hng li t NCC NK TQ: 10% Thc hin tt vic nh gi NCC TQ

vc mua hng
H tr NCC trong vic gim st,

kim tra cht lng trc giao hng

vc mua hng
T l chnh lch chi ph mua hng thc t so vi k hoch H thng nh mc hp l
c duyt <0.5%
Gim st vic mua hng theo nh

mc
Nng cao nng lc m phn trong

mua hng
sn xut NCC
Mc phi hp vi cc phng ban Nng cao vic lm vic nhm ca

NVMH
S ln vi phm ni quy
S ln nhn vin vi phm quy trnh o to quy trnh ccho tng nhn
vin trong phng

Xy dng danh sch vt t PMH km m ERP v tch hp

hnh nh, TCKT Danh sch vt t abc
Ngi lp
K xc nhn
MC TIU K HOCH CNG VIC NM 2012 PHNG MUA HNG
Chc danh: PG THNH

n v: Phng Mua hng
Ngi chu trch
nhim
t c lng tn kho hp l theo Xy dng nh mc tn kho cho tng model,
PG Mua hng
quy nh tng thng
Kim sot tn kho hng thng cho mi loi model PG Mua hng
Kim tra tnh hp l da trn s liu t 2 h

PG Mua hng
thng trn kim tra cho v pht hin sai st.
Phn tch nh gi s liu ti u tn kho v

PG Mua hng
chnh k hoch.
H tr NVNH tm kim thm nh TQ t cht
lng yu cu v Thc hin cng tc tm kim, PG Mua hng
nh gi NCC mi nghim tc, thn trng
Kim tra vic thc hin nh gi NCC c nghim

PG Mua hng
tc, cng bng v khch quan.
C chuyn mn k thut trong cng Trau di chuyn mn su trong cng tc thm

tc mua hng PG Mua hng
nh NCC
Tm thng tin k thut sn phm t nhiu ngun
R&D, website NCC, i th NCC, ti liu, PG Mua hng
chuyn gia
PG Mua hng
chun k thut.
Nm r Leadtime tng NCC ln k hoch t

cht lng hng ha c giao PG Mua hng
hng ng tin
t tiu chun y/c ca abc
H tr NVNH tm kim thm nh CC t cht
lng yu cu v Thc hin cng tc tm kim, PG Mua hng
nh gi NCC mi nghim tc, thn trng
Kim tra vic thc hin nh gi NCC c nghim

PG Mua hng
tc, cng bng v khch quan.
C chuyn mn k thut trong cng B sung kin thc ngoi ng, Thng mi quc
tc mua hng PG Mua hng
t

PG Mua hng
nh NCC
R&D, website NCC, i th NCC, ti liu, PG Mua hng
chuyn gia
PG Mua hng
chun k thut.
nh mc st vi th trng Cng NVMH xy dng bng gi vt t st vi gi
PG Mua hng
th trng
Theo di c gi c tng gim i
Theo di vic lp bo co tng, gim gi ca vt
vi tng m hng PG Mua hng
t ca TKMH cho nhng vt t chnh
i chiu s liu h thng vi nh mc hng

PG Mua hng
thng.

PG Mua hng
NCC
Kh nng t c gi c hp l trong
thng lng Tm hiu sn phm, NVL cn mua: tm hiu thng
qua h thng thng tin cty, thng tin NCC, thng PG Mua hng
Tm hiu gi c sn phm, NVL cn mua

PG Mua hng
thng qua tm hiu sn phm.
PG Mua hng
phn.
PG Mua hng
abc v th trng
Xy dng h thng NCC hiu qu Nm r Leadtime tng NCC ln k hoch t
PG Mua hng
hng ng tin
PG Mua hng
nghim tc, thn trng.
Thc hin cng tc nh gi NCC c khch
PG Mua hng
quan

PG Mua hng
Vic truyn ti thng tin cc phng

Nu r cc thc phi hp cc phng ban theo
ban cng vic c thng sut PG Mua hng
quy trnh cho NVMH
Hn ch s ln vi phm quy trnh trong

gii hn cho php Thc hin ng ni quy cng ty PG Mua hng
Hn ch s ln vi phm quy trnh trong H tr ph bin v o to quy trnh cho tng

gii hn cho php nhn vin trong phng PG Mua hng
C s phi hp tt cc nhn vin To khng kh thoi mi trong mi trng lm

trong phng mua hng PG Mua hng
vic
H tr NV trong phng thc hin cv trong c

PG Mua hng
giao
C nhiu kin ng gp hiu qu R sot nhng im cha tt PMH sut
PG Mua hng
hng khc phc
Xy dng h thng NCC hiu qu Tm kim thng qua cc h thng thng tin:
internet, yellow pages, i tc, i th, ng PG Mua hng
nghip, chuyn gia
PG Mua hng
mi, ang tm hiu
Tun th quy trnh ISO trong nh gi NCC PG Mua hng
Tt c NVMH hiu v thc hin ng Xy dng h thng BSC - KPI theo tiu chun
PG Mua hng
nhng KPI ra v c thng tin cho PGDMH v TKMH
nh gi NV
PG Mua hng
xuyn cc mc tiu

PG Mua hng
c vi mc tiu
Tt c thao tc trn ERP phi c
cp nht kp thi chnh xc Tm hiu ti liu h thng PG Mua hng
Thc hnh thao tc trn h thng PG Mua hng

PG Mua hng
cho BQL d n.

PG Mua hng
vng mc .
Cp nht y thng tin tt c vt t Ln k hoch v phn k hoch cho mi NV thc

PG Mua hng
ca abc + mu hin
Ngi nhn
K xc nhn
15/01/2012
TKMH Hng thng
TKMH Hng thng
TKMH Hng thng
R&D, SX,NVMH Pht sinh
R&D, QA,NVMH 6 thng/ln
R&D, SX Thng xuyn
R&D, SX, Marketing Pht sinh
R&D, KHO,NVMH 30/06/2012
Hng thng
R&D, SX,NVMH Pht sinh
R&D, QA 6 thng/ln
Thng xuyn
R&D, SX Thng xuyn
R&D, SX, Marketing Pht sinh

R&D, KHO 30/06/2012
NVMH 30/06/2012
G MH, TKMH Hng tun
G MH Hng thng
G MH Hng thng
R&D, KD& Marketing Pht sinh
R&D, KD Pht sinh
R&D, SX Pht sinh
G MH
NVMH Thng xuyn
QA, KHO Pht sinh
QA, KHO 6 thng/ln
NVMH Hng tun
Thng xuyn
lin tc
GDMH lin tc
GDMH lin tc
GDMH lin tc
thng xuyn
NVMH Hng tun
NVMH Hng tun
NVMH 6 thng/ln
G MH 30/12/2011
G MH Hng thng
G MH Hng thng
K ton 30/01/2012
K ton 30/01/2012
BQL 30/12/2012
BQL Pht sinh
GDMH v NVMH 30/06/2012 50 TRIU

Cc iu kin
Tnh chnh xc SAP v Niguri
NVMH phi cp nht y thng tin v

NCC trong bng thng tin nh gi NCC
NVMH, TKMH phi cp nht y thng

tin v NCC c trong cc biu mu trn server
mua hng
Chuyn thng tin kp thi cc t cc phng

ban
NVMH phi cp nht y thng tin v

NCC trong bng thng tin nh gi NCC
NVMH, TKMH phi cp nht y thng

tin v NCC c trong cc biu mu trn server
mua hng

ban
Cp nht chnh xc bng bo co
nh mc cp nht kp thi v chnh xc
NVMH cp nht y bng tng hp tnh

hnh NCC
Cp nht d liu NCC kip thi t cc bng

biu trn Serrver mua hng
Theo quy trnh phng mua hng
Ni quy cng ty
Khng kh lm vic tt
C BSC v KPI chun ca cng ty abc
MC TIU K HOC CNG

vc mua hng

c duyt <0.5%

mc

mua hng

vc mua hng

kim tra cht lng trc giao hng
sn xut NCC

NVMH
S ln vi phm ni quy
vin trong phng

hnh nh, TCKT
Xy dng nh mc chi ph NVL Xy dng nh mc NVL ph hp
Ngi lp
K xc nhn
Nng lc iu hnh cng vic r rng v minh bch

Nng lc pht hin v pht huy th mnh nhn vin
Nng lc phn tch cc v tr cng vic, b tr ng ngi
ng vic
Kh nng kim sot nhn vin tun th chnh sch
Thc gic hp l NV i vi cng vic chung
Dn xp cng vic hiu qu c trong v ngoi n v.
iu hnh c sc thuyt phc, to khng kh ci m
Nng lc gy nh hng hiu qu
Khuyn khch NV ng gp kin mi
nh gi ng im mnh kin thc, k nng nhn vin
nh gi ng im yu kin thc, k nng nhn vin
IU K HOC CNG VIC NM 2012 PHNG MUA HNG
Chc danh: TKMH TUYT

n v: Phng Mua hng
Ngi chu trch
nhim
t c lng tn kho hp l theo Cp nht k hoch hng v v Niguri mt cch
quy nh chnh xc Tuyt
Kim tra THNG XUYN cc s liu trn SAP

v Niguri gim sai st Tuyt
H tr NVMH tm kim thm nh cung cp t

cht lng yu cu Tuyt
Xy dng h thng NCC hiu qu Cp nht y v chnh xc thng tin NCC c

trong cc biu mu Tuyt
B sung kin thc ngoi ng, Thng mi quc

Tuyt
t
tc mua hng trong v ngoi nc Tuyt
nh NCC
R&D, website NCC, i th NCC, ti liu, Tuyt
chuyn gia
ghi nhn nhng trc trc hoc li h thng, bo
Tuyt
cho BQL d n.
Cng NVMH xy dng bng gi vt t st vi gi
Tuyt
th trng
nh mc st vi th trng Lp bo co tng, gim gi ca vt t cho
Tuyt
nhng vt t chnh
Theo di c gi c tng gim i Cp nht chnh xc s liu h thng
Tuyt
vi tng m hng
H tr NVMH lm phiu tng hp tnh hnh NCC
Tuyt
Tm hiu sn phm, NVL cn mua: tm hiu thng

qua h thng thng tin cty, thng tin NCC, thng Tuyt
Kh nng t c gi c hp l trong Tm hiu gi c sn phm, NVL cn mua

Tuyt
thng lng thng qua tm hiu sn phm.
Tuyt
phn.
Tuyt
KBI v th trng
H tr NVMH thc hin cng tc tm kim, nh
gi NCC mi nghim tc, thn trng. Tuyt
Xy dng h thng NCC hiu qu H tr NVMH thc hin nh gi NCC c

Tuyt
nghim tc, cng bng v khch quan.
Lu tr chnh xc thng tin NCC Tuyt
C chuyn mn k thut trong cng Tm thng tin k thut sn phm t nhiu ngun
tc mua hng R&D, website NCC, i th NCC, ti liu, Tuyt
chuyn gia
H tr NVMH XD h thng danh mc vt t c
Tuyt
hnh nh v chun k thut.
kim tra trc giao hng ca NCC Tuyt
Nm r Leadtime tng NCC ln k hoch t

cht lng hng ha c giao Tuyt
hng ng tin
H tr NVMH Thc hin cng tc tm kim, nh
Tuyt
gi NCC mi nghim tc, thn trng.
H tr NVMH Thc hin cng tc nh gi NCC

Tuyt
c

Tuyt
Nm r cch thc phi hp cc phng ban theo

quy trnh Tuyt

ban cng vic c thng sut Thc hin ng ni quy cng ty Tuyt
Hn ch s ln vi phm quy trnh trong H tr ph bin quy trnh cho tng nhn vin
gii hn cho php trong phng Tuyt
Hn ch s ln vi phm quy trnh trong To khng kh thoi mi trong mi trng lm

gii hn cho php Tuyt
vic
C s phi hp tt cc nhn vin
trong phng mua hng H tr NV trong phng thc hin cv c giao Tuyt
R sot nhng im cha tt PMH sut

Tuyt
hng khc phc
C nhiu kin ng gp hiu qu H tr NVMH tm kim thng qua cc h thng
thng tin: internet, yellow pages, i tc, i th, Tuyt
ng nghip, chuyn gia
Thng xuyn cp nht thng tin ca NCC
Tuyt
Tun th quy trnh ISO trong nh gi NCC Tuyt
Hiu v thc hin ng nhng KPI ra

Tuyt
Tt c NVMH hiu v thc hin ng Cn c cc tiu chun, tin hnh r sot thng
Tuyt
nhng KPI ra v c thng tin xuyn cc mc tiu
nh gi NV
Tuyt
c vi mc tiu
Tm hiu ti liu h thng Tuyt
Thc hnh thao tc trn h thng Tuyt

Tuyt
cho BQL d n.
Tm hiu ti liu h thng Tuyt
Thc hin k hoch c giao Tuyt

Tuyt
cho BQL d n.
Tm hiu v ghi nhn nhng phn hi ca BQL
Tuyt
d n x l cc vng mc .
Xy dng danh sch vt t PMH km m ERP
Tuyt
mt cch chnh xc
H tr G MH xy dng nh mc nguyn vt
Tuyt
liu
H tr G xy dng h s trt hp l Tuyt
Ngi nhn
K xc nhn
H tr/phi hp Thi hn Cc iu kin
NVMH v P. BH cung cp thng tin chnh xc

PHNG BN HNG Thng xuyn
v kp thi
MR THNH Hng thng Tnh chnh xc SAP v Niguri
NVMH Pht sinh
NVMH phi cung cp chnh xc thng tin v

NVMH 6 thng/ln NCC
Thng xuyn
NVMH Pht sinh

NVMH, R&D Pht sinh
ban
NVMH 30/06/2012
NVMH 30/06/2012

NVMH Hng tun NCC
NVMH Hng thng nh mc cp nht kp thi v chnh xc

NVMH Hng thng NCC
NVMH - R&D Pht sinh
Pht sinh
Pht sinh
Pht sinh
6 thng/ln
30/06/2012
NVMH, R&D Pht sinh
NVMH 30/06/2012
NVMH Pht sinh
Thng xuyn
Pht sinh NVMH phi cung cp chnh xc thng tin v

NCC
NVMH 6 thng/ln
NVMH Pht sinh
Thng xuyn Theo quy trnh phng mua hng
lin tc Ni quy cng ty
GMH - NVMH lin tc Theo quy trnh phng mua hng
NVMH lin tc
Khng kh lm vic tt
NVMH lin tc
G MH thng xuyn
NVMH Hng tun
NVMH Hng tun
6 thng/ln
G-PG MH 30/12/2011
C BSC v KPI chun ca cng ty KBI

Hng thng C BSC v KPI chun ca cng ty KBI
Hng thng
30/01/2012
G MH 30/01/2012
BQL DA 30/12/2012
Lin tc
30/06/2012
BQL DA 30/12/2012
BQL DA
30/06/2012
G MH-K ton 30/01/2012

G MH-K ton 30/01/2012
MC TIU K HO

c duyt <0.5%

mc

mua hng

vc mua hng
kim tra cht lng trc giao
hng
sn xut NCC

NVMH
S ln vi phm ni quy
vin trong phng

hnh nh, TCKT
Ngi lp
K xc nhn
Chc danh: NVMH MS MAI

n v: Phng Mua hng
Ngi chu trch
nhim
nh mc st vi th trng
H tr xy dng h thng nh mc ph hp th Mai
trng
H tr xy dng h s trt hp l Mai
Theo di c gi c tng gim i
Theo di vic lp bo co tng, gim gi ca vt
vi tng m hng Mai
t ca TKMH cho nhng vt t chnh
i chiu s liu h thng vi nh mc hng

Mai
thng.

Mai
NCC
thng lng Tm hiu sn phm, NVL cn mua: tm hiu thng
qua h thng thng tin cty, thng tin NCC, thng Mai

Mai
Mai
phn.
Mai
abc v th trng
Xy dng h thng NCC hiu qu Thc hin cng tc tm kim, nh gi NCC mi
Mai
nghim tc, thn trng.
Mai
bng v khch quan.
n c, nhc nh, gi lin lc thng xuyn vi Mai

Mai
tc mua hng nh NCC
Tm hiu cc phng php, bin php tin tin
Mai
mi thng qua internet, NCC, ..
R&D, website NCC, i th NCC, ti liu, Mai
chuyn gia
Mai
chun k thut.
Mai
cht lng hng ha c giao kim tra trc giao hng ca NCC
Xy dng h thng NCC hiu qu Nm r Leadtime tng NCC ln k hoch t
Mai
hng ng tin
Mai
nghim tc, thn trng.
Mai
quan

Mai

ban cng vic c thng sut Mai
quy trnh cho NVMH

gii hn cho php Thc hin ng ni quy cng ty Mai

gii hn cho php nhn vin trong phng Mai

trong phng mua hng Mai
vic

Mai
giao
Mai
hng khc phc
internet, yellow pages, i tc, i th, ng Mai
nghip, chuyn gia
Mai
mi, ang tm hiu
Tun th quy trnh ISO trong nh gi NCC Mai
Tt c NVMH hiu v thc hin ng Xy dng Action-plan theo h thng BSC - KPI
nhng KPI ra v c thng tin theo tiu chun v nhu cu qun l duyt Mai
nh gi NV
Mai
xuyn cc mc tiu

Mai
c vi mc tiu
Tm hiu ti liu h thng Mai
Tm hiu nhng trc trc hoc li h thng Mai

Mai
vng mc .
Phi hp, h tr P.R&D c m v tnvt t
Mai
ph hp
Ngi nhn
K xc nhn
K ton; R&D 30/06/2012
K ton 30/06/2012
G MH Hng tun
G MH Hng thng
G MH Hng thng
R&D, KD Pht sinh
R&D, KD Pht sinh
R&D, SX Pht sinh
G MH
QA, KHO Pht sinh
QA, KHO 6 thng/ln
NVMH Hng tun
R&D, SX 30/06/2012
R&D, NCC, Mng
R&D, SX Pht sinh
R&D, KHO, TKMH 30/06/2012

R&D, QA Hng tun
NCC, KD, GD MH Thng xuyn
QA Pht sinh
QA 6 thng/ln
Hng tun
Thng xuyn
lin tc
lin tc
lin tc
lin tc
thng xuyn
Hng tun
Hng tun
6 thng/ln
30/12/2011
Hng thng
Hng thng
Pht sinh
30/12/2012
R&D, KHO, k ton 30/06/2012 50 TRIU

Cc iu kin
Cp nht chnh xc bng bo co
nh mc cp nht kp thi v chnh xc
NVMH cp nht y bng tng hp tnh

hnh NCC
Cp nht d liu NCC kip thi t cc bng
biu trn Serrver mua hng
Ni quy cng ty
Khng kh lm vic tt
C BSC v KPI chun ca cng ty abc

MC TIU K HOC C

vc mua hng

vc mua hng

kim tra cht lng trc giao
hng
T l chnh lch chi ph mua hng thc t so vi k H thng nh mc hp l
hoch c duyt <0.5%

mc

mua hng
T l s ln giao hng ng tin ca nh cung cp: Thc hin tt vic nh gi nng lc
100% sn xut NCC

NVMH
S ln vi phm ni quy
vin trong phng
Xy dng v tng bc hon thin mng li cung Nng cao nng lc tm kim
ng
Xy dng danh sch vt t PMH km m ERP v tch

hp hnh nh, TCKT
Ngi lp
K xc nhn
Chc danh: NVMH MR HA

n v: Phng Mua hng
Ngi chu trch
nhim
Hu Ha
nghim tc, thn trng.
Hu Ha
bng v khch quan.
Hu Ha
tc mua hng nh NCC
R&D, website NCC, i th NCC, ti liu, Hu Ha
chuyn gia
H tr XD h thng danh mc vt t c hnh nh
v chun k thut.
Hu Ha
nghim tc, thn trng.
Thc hin nh gi NCC c nghim tc, cng Hu Ha
bng v khch quan.
Hu Ha
tc mua hng nh NCC
R&D, website NCC, i th NCC, ti liu, Hu Ha
chuyn gia
v chun k thut.
Hu Ha
cht lng hng ha c giao kim tra trc giao hng ca NCC
nh mc st vi th trng H tr xy dng h thng nh mc ph hp th
Hu Ha
trng
H tr xy dng h s trt hp l Hu Ha
Theo di c gi c tng gim i Gim st thng xuyn trn h thng Hu Ha
vi tng m hng i chiu s liu h thng vi nh mc hng
thng.
Hu Ha
NCC
thng lng Tm hiu sn phm, NVL cn mua: tm hiu thng Hu Ha
Hu Ha
phmc th breaking down gi c trong m Hu Ha
phn.
Hu Ha
abc v th trng
Hu Ha
nghim tc, thn trng.
Hu Ha
quan
n c, nhc nh, gi lin lc thng xuyn vi Hu Ha

Nu r cch thc phi hp cc phng ban theo
ban cng vic c thng sut Hu Ha
quy trnh cho NVMH

gii hn cho php Thc hin ng ni quy cng ty Hu Ha

gii hn cho php nhn vin trong phng Hu Ha

trong phng mua hng Hu Ha
vic

Hu Ha
giao
Hu Ha
hng khc phc
internet, yellow pages, i tc, i th, ng Hu Ha
nghip, chuyn gia

Hu Ha
mi, ang tm hiu
Tun th quy trnh ISO trong nh gi NCC Hu Ha
Xy dng h thng BSC - KPI theo tiu chun v

nhu cu qun l Hu Ha

Hu Ha
xuyn cc mc tiu
Hu Ha
c vi mc tiu
Tm hiu ti liu h thng Hu Ha
Thc hnh thao tc trn h thng Hu Ha
Hu Ha
cho BQL d n.
Hu Ha
vng mc .
H tr cung cp tn vt t, hnh nh sn phm..
Ngi nhn
K xc nhn
R&D, SX Pht sinh
R&D, QA 6 thng/ln
R&D, SX 30/06/2012
R&D, SX Pht sinh
R&D, KHO 30/06/2012
Pht sinh
6 thng/ln
30/06/2012
Pht sinh
30/06/2012
Hng tun
K ton 30/06/2012
K ton 30/06/2012
G MH Hng tun
G MH Hng thng
G MH Hng thng
R&D, KD Pht sinh
R&D, KD Pht sinh
R&D, SX Pht sinh

G MH
QA, KHO Pht sinh
QA, KHO 6 thng/ln
NVMH Hng tun
Thng xuyn
lin tc
lin tc
lin tc
lin tc
thng xuyn
NVMH Hng tun
NVMH Hng tun
NVMH 6 thng/ln
G MH 30/12/2011
G MH Hng thng
G MH Hng thng
K ton 30/01/2012
K ton 30/01/2012
BQL 30/12/2012
BQL
R&D, KHO 30/06/2012 50 TRIU

Cc iu kin
Ni quy cng ty
Khng kh lm vic tt
Ty vo mc hp tc ca
cc phng ban khc
MC TIU K HO

vc mua hng

c duyt <0.5%

mc

mua hng
sn xut NCC

NVMH
S ln vi phm ni quy
vin trong phng

hnh nh, TCKT
Ngi lp
K xc nhn
Chc danh: NVMH TRANG

n v: Phng Mua hng
Ngi chu trch
nhim
Trang
nghim tc, thn trng.
Trang
bng v khch quan.
Trang
tc mua hng nh NCC
R&D, website NCC, i th NCC, ti liu, Trang
chuyn gia
Trang
v chun k thut.
nh mc st vi th trng H tr xy dng h thng nh mc ph hp th
Trang
trng
H tr xy dng h s trt hp l Trang
Theo di c gi c tng gim i Gim st thng xuyn trn h thng Trang
vi tng m hng i chiu s liu h thng vi nh mc hng
Trang
thng.
Trang
NCC
thng lng Tm hiu sn phm, NVL cn mua: tm hiu thng Trang
Trang
phmc th breaking down gi c trong m Trang
phn.
Trang
abc v th trng
Trang
nghim tc, thn trng.
Trang
quan
n c, nhc nh, gi lin lc thng xuyn vi Trang

ban cng vic c thng sut Trang
quy trnh cho NVMH

gii hn cho php Thc hin ng ni quy cng ty Trang
Hn ch s ln vi phm quy trnh trong c v nm r quy nh
gii hn cho php Trang

trong phng mua hng Trang
vic

Trang
giao
Trang
hng khc phc
internet, yellow pages, i tc, i th, ng Trang
nghip, chuyn gia

Trang
mi, ang tm hiu
Tun th quy trnh ISO trong nh gi NCC Trang
Xy dng Action-plan theo h thng BSC - KPI

theo tiu chun v nhu cu qun l duyt Trang

Trang
xuyn cc mc tiu
Trang
c vi mc tiu
Tm hiu ti liu h thng Trang
Thc hnh thao tc trn h thng Trang
Trang
cho BQL d n.
Trang
vng mc .
Phi hp, h tr P.R&D c m v tnvt t
Trang
ph hp
Ngi nhn
K xc nhn
R&D, SX Pht sinh
R&D, QA 6 thng/ln
R&D, SX 30/06/2012
R&D, SX Pht sinh
R&D, KHO 30/06/2012
K ton; R&D 30/06/2012

K ton 30/06/2012
G MH Hng tun
G MH Hng thng
G MH Hng thng
R&D, KD Pht sinh
R&D, KD Pht sinh
R&D, SX Pht sinh
G MH
QA, KHO Pht sinh
QA, KHO 6 thng/ln
NVMH Hng tun
Thng xuyn
lin tc
lin tc
lin tc
lin tc
thng xuyn
NVMH Hng tun
NVMH Hng tun
NVMH 6 thng/ln
G MH 30/12/2011
G MH Hng thng
G MH Hng thng
K ton 30/01/2012
K ton 30/01/2012
BQL 30/12/2012
BQL
R&D, KHO, k ton 30/06/2012 50 TRIU

Cc iu kin
Ni quy cng ty
Khng kh lm vic tt

BSC Mua Hang

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Tng t sut li

Ti chnh Tng doanh thu

Khch Nng cao cht

Qu Nng cao hiu

Hc hi Nng cao tay

F1 Tng t sut li nhun

F2 Tng doanh thu

F3 Gim chi ph mua hng

F4 Gim chi ph tn kho

C5 Pht trin thng hiu mnh

I3 Nng cao hiu qu sn xut

I4 Pht trin knh

I5 Pht trin thng hiu

L1 Nng cao nng lc qun l

Ci thin dch v Tin cy ca i

Nng cao hiu

Nng cao nng

Pht trin thng

Tng cng nng

Tng t sut li nhun 30%

Tng doanh thu 50%

T trng doanh thu t xut khu 10.00% 1.5% 5% %

T trng chi ph nguyn vt liu trn gi thnh 100% 0.0%

T l khiu ni v CLSP (trong thi gian bo hnh)/tng s sn

T l chnh lch gi so vi gi sn phm cng cp ca TCT

Gi cnh tranh 20% 100% 6.0% 10% %

Tin cy ca i l 10% 100% 2.0%

Pht trin thng hiu

Nng cao mc hi im nh gi bnh qun ca khch hng s dng ca abc

10% 100% 2.0% %

Nng cao hiu qu

T l sai lch gia gi tr vt t thc t v s liu s sch 20% 0.6%

T l sn phm li/s thnh phm 50% 4.5%

Nng sut lao ng 50% 4.5%

S lng nh thu pht sinh doanh thu 10% 0.6% %

S lng i l c dthu pht trin thm trong nm 40% 2.4% 121.00 s i l

S i l c kh nng bo hnh, sa cha 30% 1.8% 20 s i l

S lt truy cp website gii thiu sn phm ca cng ty 10% 0.3% %

T l v tr cn b qun l t chun tng thm 80% 4.8% 30% %

cng nhn lp rp, gia 20%

T l k s R&D p ng chun nng lc 60% 2.4% %

ng R&D, QC T l nhn vin QC nm r v tiu chun vt t, ph tng, sn

T l nhn vin hiu r v sn phm ca cng ty (chng loi,

60% 2.4% 80%

S lng nhn vin marketing c kh nng lm d bo th

Chun ha nng lc T l cc v tr c chun nng lc/tng s v tr

Kho st ngi s dng hoc

B Thng cho bn mua hng

=T l v tr qun l t - Xy dng chun

NVBH c cng ty thnh vin

NVBH c cng ty thnh vin

Gim chi ph tn Gi tr tn kho vt t, ph tng bnh

Nng cao hiu

Nng cao hiu

x S lng nhn s k tha t chun

Chun ha nng T l cc v tr c chun nng lc/tng

Sn xut Kho vn Bn hng

Bn hng Dch v K thut QA

Kim sot tn kho theo nh mc: gi tr tn

kho/doanh thu< 100%

Nng cao hiu qu Chnh lch chi ph mua hng thc t so vi k

100% Nng cao hiu qu chui cung ng

chui cung ng vt t hoch c duyt <0.5%

T l s ln giao hng ng tin ca nh cung