Frameworx is an enterprise architecture framework geared towards communications

service providers that provides the blueprint for effective, efficient business
operations. Enhanced Telecom Operations Map (eTOM) critical component of
Frameworx offers communication service providers an effective way to organize their
business processes and the communication between these processes.

Frameworx is an enterprise architecture framework geared towards communications

service providers.

eTOM framework offers communication service providers an effective way to

organize their business processes and the communication between these
processes.

General recognition of business process modeling as an aid to understanding and improving

business operation.

With this class you will learn the common language of Business Process that many
thousands of others around the world are speaking. You will add a new skill to your
professional resume while helping your company to systematically improve the way it
does business.

Enhanced Telecom Operations Map (eTOM) is the TeleManagement Forums industry

standard business process framework used by telecommunications service providers and their
suppliers of all kinds. Click here to learn more about the eTOM {link to eTOM page.} This
course provides delegates with an introduction to the widely used eTOM framework, its
benefits to service providers and their suppliers, and ways in which eTOM can be
implemented in their environment. After a brief history, the course addresses the
relationships, the eTOM has with NGOSS (New Generation Operations Systems and
Software) TM Forums standard OSS/BSS development lifecycle framework, , and the
NGOSS elements including the SID (Shared Information and Data Model).
Upon completing this course, delegates will be able to: o Identify all the components of the
eTOM framework o Understand the role of the eTOM within an enterprise, and the benefits
of using it o Recognize what is required for the eTOM to be extended to meet enterprise
needs o Understand how eTOM process decomposition is used to drill down to lower levels
(Level 2) o Recognize the relationships between the eTOM framework and various other
models (NGOSS, SID, TMN, ITIL) o Understand the

The eTOM offers enterprise an effective way to organize their business processes
and the communication between these processes

Enhanced Telecom Operations Map (eTOM) is a critical component of Frameworx,

the TM Forums blueprint for enabling successful business transformation. It is a
comprehensive, industry-agreed, multi-layered view of the key business processes
required to run an efficient, effective and agile digital enterprise, especially for
telecom service providers.

This 3-day course takes a practical approach to adopt and implement the eTOM
Business Process Framework within an organization. After completing this course,
students will be able to

This course takes a practical approach to implementing the Business Process

Framework within an organization. Its purpose is to provide a solid understanding of
the challenges, principles and benefits of implementing the framework.

During this 2 day interactive workshop you will work through the key methods for
adopting, implementing and extending the framework using a case study scenario.
You will also learn recommended guidelines and critical success factors for
transitioning to using the framework.

The Business Process Framework (eTOM) is a critical component of Frameworx, the

TM Forums blueprint for enabling successful business transformation.
It is a comprehensive, industry-agreed, multi-layered view of the key business
processes required to run an efficient, effective and agile digital enterprise.

TM Forum Frameworx is a suite of best practices and standards that provides the blueprint
for effective, efficient business operations. It enables you to assess and optimize
performance using a proven, service-oriented approach to operations and integration. The
practical tools available in Frameworx help improve end-to-end management of services
across complex, multi-partner environments.