Packetshaper® Quick Start Guide: For All Packetshaper Models

PacketShaper
A
Quick Start Guide
D
R
For all PacketShaper Models
TA
BE
Document Number: 20-0233-04 Revision C.0

Copyright, Trademarks, and Patents
Copyright 1999-2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may
be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or
in part, or translated to any electronic medium or other means without the written consent of Blue Coat
Systems, Inc. All right, title and interest in and to the Software and documentation are and shall remain the
exclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV, CacheOS, SGOS, SG,
Spyware Interceptor, Scope, ProxyRA Connector, ProxyRA Manager, Remote Access and
MACH5 are trademarks of Blue Coat Systems, Inc. and CacheFlow, Blue Coat, Accelerating The
Internet, ProxySG, WinProxy, PacketShaper, PacketShaper Xpress, PolicyCenter, PacketWise,
AccessNow, Ositis, Powering Internet Management, The Ultimate Internet Sharing Solution,
Cerberian, Permeo, Permeo Technologies, Inc., and the Cerberian and Permeo logos are registered
trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software
are the property of their respective owners.
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BLUE COAT) DISCLAIM ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR
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WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT
SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PacketShaper, PacketShaper Xpress; PacketSeeker, and iShared appliances, and PolicyCenter, PacketWise iShared, iShaper and In-
telligenceCenter software protected by, or for use under, one or more of the following U.S. Patents: 5,802,106; 6,018,516; 6,038,216;
6,046,980; 6,115,357; 6,205,120; 6,285,658; 6,298,041; 6,412,000; 6,456,630; 6,457,051; 6,460,085; 6,529,477; 6,584,083; 6,591,299;
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Other U.S. and international patents pending.
SNMP Research SNMP Agent Resident Module Version 14.2.1.7. Copyright 1989-1997 SNMP Research, Inc.
This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright 1982, 1983, 1986,
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Portions Copyright 1993 by Digital Equipment Corporation.
Portions Copyright 1990 by Regents of the University of Michigan. All rights reserved.
This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright 2001 Mike Bar-
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Americas: Rest of the World:

Blue Coat Systems, Inc. Blue Coat Systems International SARL
420 N. Mary Ave. 3a Route des Arsenaux
Sunnyvale, CA 94085 1700 Fribourg, Switzerland
http://www.bluecoat.com
Revision History
March, 2009 20-0233-04 Rev C.0
February, 2009 20-0233-04 Rev B.0
October, 2008 20-0233-04 Rev A.1
December, 2007 20-0233-03 Rev A
Contents
Chapter 1: Installation..................................................................................3
Introduction ...................................................................................................................................................... 3
About Your PacketShaper ............................................................................................................................ 4
Whats in the Box ...................................................................................................................................... 4
PacketShaper Interfaces......................................................................................................................... 4
PacketShaper Front Panel ..................................................................................................................... 5
Electrical and Environmental Specifications .................................................................................. 6
Supported Versions of PacketWise .................................................................................................... 8
Physical Installation ........................................................................................................................................ 9
Rack Mount Considerations.................................................................................................................. 9
Rack-Mount Instructions......................................................................................................................10
Chapter 2: Configuring a PacketShaper ...................................................15

Introduction ....................................................................................................................................................15
Step 1: Connecting a PacketShaper to the Network ........................................................................16
Selecting the Right Cable ....................................................................................................................16
Connecting Between a Switch and Router ...................................................................................16
Connecting Between a Switch and Server ....................................................................................17
Verify Network Traffic with Power Off.............................................................................................18
Step 2: Power on the PacketShaper........................................................................................................19
Step 3: Complete Guided Setup...............................................................................................................20
Pre-Configuration Checklist................................................................................................................20
Step 4: Install License Keys.........................................................................................................................24
Step 5: Verify PacketShaper Configuration ..........................................................................................25
Where to Go Next ..........................................................................................................................................26
Appendix A: Pinout Descriptions ..............................................................27

Console (Serial) Port .....................................................................................................................................27
Null Modem Cable ........................................................................................................................................28
Appendix B: Safety and Regulatory Information.....................................29

Declaration of Conformity..........................................................................................................................30
Safety Warnings .............................................................................................................................................31
Compatibility and Safety Compliance ...................................................................................................35
Recycling Your Appliance...........................................................................................................................39
PacketShaper Quick Start Guide 1

2 PacketShaper Quick Start Guide
Chapter 1: Installation
Introduction
ThisPacketShaperQuickStartGuidedescribeshowtophysicallyinstall,connect,andcon
figureaPacketShaper.Thefollowingresourcesprovideadditionalproductinformation,
configuration,andoperationcontent:
OnlineHelp:contextsensitivehelpwithsufficientdetailtohelpyousetupand
maintainconfigurations.Toaccesshelp,clicktheHelplink.Thecommandline
interface(CLI)alsohasonlinehelp,whichprovidescommandsyntaxdetails.
PacketGuide:abrowserbasedresourcethatcontainsconceptualoverviews,de
scriptionsofconfigurationandoperationtasks,recommendationsonhowto
solvecommonnetworkandapplicationproblems,andcompletereferencemate
rialspertainingtotheuseofPacketWisesoftware.ToaccessPacketGuideonline:
InthePacketWisebrowserinterface,clicktheDocumentationlink.
Visithttps://hypersonic.bluecoat.com/packetguide/version.htmand
selectthePacketGuideversionthatmatchestheinstalledversionofPacketWise
software.
Customer Support Foranswerstotechnicalquestions,visit:

http://www.bluecoat.com/support/packeteer/supportresources
ClickontheWebSupportlinktoaccessaknowledgebase,knownastheTechnicalIn
formationLibrary(TIL),plusanOnlineSupportCenter.

About Your PacketShaper

ThefollowingtopicsprovideinformationaboutyourPacketShaper:
WhatsintheBoxonpage4
PacketShaperInterfacesonpage4
PacketShaperFrontPanelonpage5
ElectricalandEnvironmentalSpecificationsonpage6
SupportedVersionsofPacketWiseonpage8
Whats in the Box

AllPacketShapermodelsshipwithaccessorykitsthatsupplypowercables,network
andconsolecables,andrackmountinghardware.
PacketShaper Interfaces
ThefollowingtablelistssupportedinterfacesforPacketShapermodels:
Model Interface Specification
900 & Network Interfaces: Copper 10/100 Mbps

1400 LAN Expansion Modules (LEM): None
Integrated Backup Ports: Two (Backup Inside and Backup Outside)
Out-of-Band Management Port: Yes (through backup ports)
Console Port: RS-232 (AT-compatible) with male DB-9 connector
1700 Network Interfaces: Copper 10/100/1,000 Mbps

LAN Expansion Modules (LEM): None
Integrated Backup Ports: None
Out-of-Band Management Port: Yes
3500 & Network Interfaces: Copper 10/100/1,000 Mbps

7500 LAN Expansion Modules (LEM): Copper 10/100/1,000 Mpbs, Fiber SFP
Out-of-Band Management Port: Yes
10000 Network Interfaces: Copper 10/100/1,000 Mbps, Fiber 1,000 Mbps

LAN Expansion Modules (LEM): Copper 10/100/1,000 Mpbs, Fiber SFP
Out-of-Band Management Port: Yes (through LEM)

PacketShaper Front Panel

AnexampleofaPacketShaperfrontpanelisshownintheillustrationbelow.Whilethe
frontpanelofyourunitmaydifferinappearance,allmodelsincludethefollowingfea
tures:
OneATcompatibleDB9serialport(CONSOLE)toconnectaterminalorPCto
theappliance
Twonetworkinterfaces,INSIDEandOUTSIDE.OnmodelsdesignedforEthernet
LANnetworks,theseportsacceptRJ45connectors.Onmodelsdesignedforfi
beropticnetworks,theseportswillaccepteitherSXorLXsmallformfactorplug
gable(SFP)transceivers.
Somemodelsarealsoequippedwith:
OneRJ45Ethernetoutofbandmanagementport(MGMT)toaccessandmanage
theunitonamanagementnetwork
Twobackupnetworkports,BACKUP INSIDEandBACKUP OUTSIDE
AnLCDpanelthatindicatestheunitsoperatingstate
ExpansionslotsforLANExpansionModules(LEMs)
Abypasscontrolport(CONTROL)tobeusedwiththeFiberBypassSwitch
USBports,reservedforfutureuse
DB-9 Serial Expansion
Port Slots
INSIDE INSIDE
SPEED
SPEED
Tx/Rx
Tx/Rx
LINK
LINK
IN: USB
CONSOLE MGMT INSIDE OUTSIDE
OUT: Power
CONSOLE
LINK LINK LINK
Status Tx/Rx Tx/Rx Tx/Rx OUTSIDE OUTSIDE
Fault SPEED SPEED SPEED
LCD USB Management

Ports RJ-45 Connector
Inside
RJ-45 Connector
Outside
RJ-45 Connector
Note: On the PacketShaper 900 model, the network ports can be found on the back panel
of the appliance.

Electrical and Environmental Specifications

PacketShapershavevaryingpowerandenvironmentalspecificationsdependingon
modelandunitconfiguration.Thefollowingtabledisplaysdataasmeasuredateach
modelsmaximumconfiguration.
Note: Complete specifications for all models can be found in the Product Information
section of PacketGuide:
https://hypersonic.bluecoat.com/packetguide/current/products/
Model Electrical Environmental
900 Power Supply Rating: DC 19V, 4.73 A Operating:

PacketShaper 900 to be used with external power Temp.: 32 F to 104 F (0 C to 40 C)
supply Channel Well Technology, model PAC090K Relative humidity: 0% to 95% non-condensing
Altitude: 0 to 10,000 ft. operating
INPUT: 100-240V~, 50/60Hz, 2.0A;
OUTPUT: DC 19V, 4.73A Storage:
Temp.: -13 F to 158 F (-25 C to 70 C)
Heat Dissipation: 167 BTU/hour (42 Kcal/hour)
Relative humidity: 5% to 95%
Noise Level: 56 dB
Air Pressure: 70 to 106 kPa
1400 Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A Operating:
DC Output Power: 17 watts Temp.: 32 F to 104 F (0 C to 40 C)
AC Input Power: 48 watts Relative humidity: 0% to 95% non-condensing
Input Current: Altitude: 0 to 10,000 ft. operating
0.59 A at 90 VAC/60 Hz Storage:
0.44 A at 120 VAC/60 Hz Temp.: -13 F to 131F (-25 C to 55 C)
0.31 A at 180 VAC/60 Hz
0.28 A at 240 VAC/60 Hz
Noise Level: 56 dB

1700 Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A Operating:
0.36 A at 180 VAC/60 Hz
0.29 A at 240 VAC/60 Hz
Noise Level: 58 dB
3500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A Operating:
0.42 A at 180 VAC/60 Hz
0.33 A at 240 VAC/60 Hz
Noise Level: 60 dB
*Measured with 2 LEMs and 1 power supply.
7500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A Operating:
0.47 A at 180 VAC/60 Hz
0.38 A at 240 VAC/60 Hz
Noise Level: 60 dB
*Measured with 2 LEMs and 2 power supplies.

10000* Power Supply Rating: 100/240 VAC, 50/60 Hz, 8A Operating:

1.65 A at 180 VAC/60 Hz
1.34 A at 240 VAC/60 Hz
Noise Level: 65 dB
*Measured with 2 LEMs and 2 power supplies.
Supported Versions of PacketWise

Inmostcases,supportfornewPacketShapermodelsisintroducedwithaspecificver
sionofPacketWise.Forexample,supportforPacketShapermodel900wasintroduced
withPacketWise8.2.2.AcompatibleversionofPacketWisesoftwareispreinstalledon
yourPacketShaper.
ThefollowingtablelistsPacketShapermodelsandthesupportedPacketWisesoftware
versions.
PacketShaper Model Supported PacketWise Versions
900 8.2.2 and later
1400 7.4, 7.5, 8.1 and later (version 8.0 not supported)
1700, 3500, 7500, 10000 7.3 and later
! Caution: Never install an earlier software version than is listed for a particular model: your
PacketShaper will fail to boot.

Physical Installation
AllPacketShapermodelscanbeinstalledinstandard19inchracks,onasturdyshelf,or
tabletop.IncludedwitheachPacketShaperare:
mountingbrackets
bracketscrews(toattachthebracketstotheappliance)
mountingscrews(toattachthebracketstotherack)
Unlikefullwidthmodels,thecompactPacketShaper900modelsshipwithtwosetsof
mountingbrackets:
RackmountbracketstomountthePacketShaper900anditsexternalpowersup
plyinastandard19inchrack
DirectmountbracketstomountthePacketShaperverticallyonawallorhorizon
tallyonorbeneathatabletop
Rack Mount Considerations

Whenoperatingtheunitinanequipmentrack,ensurethat:
Theambienttemperaturearoundtheunit(whichmaybehigherthantheroom
temperature)iswithinthelimitspecifiedfortheunit.
Thereissufficientairflowaroundtheunit.
Electricalcircuitsarenotoverloadedconsiderthenameplateratingofallthe
connectedequipment,andmakesureyouhaveovercurrentprotection.
Theequipmentisproperlygrounded.
Noobjectsareplacedonthetopoftheunit.
RefertoElectricalandEnvironmentalSpecificationsonpage6forthepoweranden
vironmentalspecificationsofyourPacketShaper.

Rack-Mount Instructions
Thissectionincludesthefollowingtasks:
RackMountingaFullWidthPacketShaperonpage10
RackMountingaPacketShaper900onpage11
DirectMountingaPacketShaper900onpage12
Rack-Mounting a Full-Width PacketShaper

TorackmountaPacketShapermodel1400,1700,3500,7500,or10000:
1. FindalocationontherackwithspacetomountthePacketShaper,adequatepower,
andproximitytoarouterorswitchonthenetwork.
2. Attachonebrackettoeachsideoftheunitwiththesuppliedbracketscrews,located
atthefront,centerand/orrearofsomemodels.
Rack
Air Flow Vents

Rack
ket
Bracket
Mounting Screws
Center-Mounting Position
Front-Mounting Position
Bracket Screws
3. SecurethePacketShapertotherackwithtwomountingscrewsontheracksleftside
andtwomountingscrewsontheracksrightside.

Rack-Mounting a PacketShaper 900

TorackmountaPacketShaper900:
1. FindalocationontherackwithspacetomountthePacketShaper,adequatepower,
andproximitytoarouterorswitchonthenetwork.
2. AttacharackmountbrackettoeachsideofthePacketShaper.Youcanmountthe
unitfacingeitherforward(asshownbelow)orbackward(withthenetwork
interfacesfacingfront).
Power Supply Tray
Pack
etSha
per
900
POW
ER
STA INSI
TUS DE
OUT
SIDE BAC
DISK INSI KUP
DE
OUT
SIDE
SPE
ED
LINK
Tx/R
x
Cable Pass-Through Aperture
3. SecurethePacketShapertotherackwithmountingscrews.
Pack
etSha
per
900
POW
ER
STA INSI
TUS DE
OUT
SIDE BAC
DISK INSI KUP
DE
OUT
SIDE
SPE
ED
LINK
Tx/R
x

4. (Optional)Securetheexternalpowersupplytothepowersupplytraywiththe
powersupplybracket.
Power Supply Bracket
4.73
A
DC 19V
eth0
CON
SOL LAN
E
USB eth1
WAN
MGM
T
Power Supply
Direct-Mounting a PacketShaper 900

Givenitssmallsizeandlightweight(4.5lbs/2.05kg),thePacketShaper900canbe
mountedverticallyonawallorhorizontallyonorbeneathatable.Youraccessorykit
containstwodirectmountbrackets,butyoumustsupplyappropriatefastenersforyour
mountingsurface.
TodirectmountaPacketShaper900:
1. FindalocationwithspacetomountthePacketShaper,adequatepower,and
proximitytoarouterorswitchonthenetwork.

2. AttachadirectmountbrackettoeachsideofthePacketShaper.Youcanmountthe
unitfacingeitherforward(asshownbelow)orbackward(withthenetwork
interfacesfacingfront).
Pack
etSh
aper
900
POW
ER
STA INSIDE
TUS
OUTSI
DE BAC
DISK INSIDE KUP
OUTSI
DE
SPE
ED
LINK
Tx/R
x
3. SecurethePacketShaperinahorizonalorverticalpositionwithfasteners
appropriateforthemountingsurface.
Pack
etSh
aper
900
POW
ER
STA INSIDE
TUS
OUTSI
DE BAC
DISK INSIDE KUP
OUTSI
DE
SPE
ED
LINK
Tx/R
x
Next: Chapter2:ConfiguringaPacketShaperonpage15.


Chapter 2: Configuring a PacketShaper
Introduction
ThetaskstodeployanewPacketShaperaregroupedintothefollowingsteps:
Step1:ConnectingaPacketShapertotheNetworkonpage16
Step2:PoweronthePacketShaperonpage19
Step3:CompleteGuidedSetuponpage20
Step4:InstallLicenseKeysonpage24
Step5:VerifyPacketShaperConfigurationonpage25
Beforeyoubegin,verifythatyouhavealloftheinformationfromthePreConfigura
tionChecklistonpage20.

Step 1: Connecting a PacketShaper to the Network

ThetasksinthissectiondescribehowtoconnectyourPacketShapertoarouterorserver
inthedatapathofyournetwork:
SelectingtheRightCableonpage16
ConnectingBetweenaSwitchandRouteronpage16
ConnectingBetweenaSwitchandServeronpage17
VerifyNetworkTrafficwithPowerOffonpage18
Note: For more deployment options, refer to https://hypersonic.bluecoat.com/
packetguide/current/products/entdeptopos.htm.
Selecting the Right Cable

ToensurethatyourPacketShaperfunctionsasadirectpassthroughfornetworktraffic
whenpoweredofforbooting,youneedtoselectthepropercable.Yourchoiceofeither
acrossoverorstraightthroughcabledependsonthetypeofdeviceyouconnecttoyour
PacketShaper.Followtheseguidelineswhenconnectingdevices:
Between a PacketShaper and a Use this cable:
Router Crossover (orange)
Firewall Crossover (orange)
Server Crossover (orange)
Uplink ports Crossover (orange)
Hub straight-through
Switch straight-through
Connecting Between a Switch and Router

TodeployaPacketShaperbewteenaswitchandrouter,connectthePacketShapers
INSIDE interfacetotheswitchandOUTSIDE interfacetotherouter:
1. Ontherouter,disconnectthestraightthroughorfiberopticcablethatgoestothe
switch.
2. ReconnectthiscabletothePacketShaperinterfacelabeledINSIDE.

3. Withanorangecrossovercable,connectthePacketShapersOUTSIDE interfaceto
therouter.
To Switch To Router
To Management
Network
INSIDE OUTSIDE INSIDE OUTSIDE
LINK LINK SPEED SPEED
Tx/Rx Tx/Rx Tx/Rx Tx/Rx
SPEED SPEED 10/100/1000 10/100/1000

LINK LINK
Ethernet Ethernet
INSIDE OUTSIDE
CONSOLE
FAULT
STATUS
POWER
4. (Optional)IfyourPacketShaperhasamanagementport(MGMT)oraLAN
ExpansionModule(LEM),youcanconnecttheseinterfacestoarouterorswitchon
yourmanagementnetworkforoutofbandmanagement.
5. (Optional)IfyourPacketShaperisconfiguredwithbackupnetworkports,connect
yourbackuproutertotheBACKUP OUTSIDEinterfaceonyourPacketShaper,and
connectyourswitch(orbackupswitch)totheBACKUP INSIDEinterface.
6. ProceedtoVerifyNetworkTrafficwithPowerOffonpage18.
Connecting Between a Switch and Server

TodeployaPacketShaperbetweenaswitchandserver,connectthePacketShapers
OUTSIDE interfacetotheswitchandINSIDE interfacetotheserver:
1. Ontheserver,disconnectthestraightthroughorfiberopticcablethatgoestothe
switch.
2. ReconnectthiscabletothePacketShaperinterfacelabeledOUTSIDE.
3. Withanorangecrossovercable,connectthePacketShapersINSIDE interfacetothe
server.
INSIDE INSIDE
To Server To Switch
SPEED
SPEED
Tx/Rx
Tx/Rx
LINK
LINK
IN: USB
CONSOLE MGMT INSIDE OUTSIDE
OUT: Power
CONSOLE
LINK LINK LINK
Status Tx/Rx Tx/Rx Tx/Rx OUTSIDE OUTSIDE
Fault SPEED SPEED SPEED
To Management
Network
4. (Optional)IfyourPacketShaperhasamanagementport(MGMT)oraLAN
ExpansionModule(LEM),youcanconnecttheseinterfacestoarouterorswitchon
yourmanagementnetworkforoutofbandmanagement.

5. (Optional)IfyourPacketShaperisconfiguredwithbackupnetworkports,connect
yourbackuproutertotheBACKUP OUTSIDEinterfaceonyourPacketShaper,and
connectyourswitch(orbackupswitch)totheBACKUP INSIDEinterface.
6. ProceedtoVerifyNetworkTrafficwithPowerOffonpage18.
Verify Network Traffic with Power Off

ToensurethatthePacketShaperiscabledcorrectlyandthattrafficwillpassthroughthe
appliancewhenpoweredofforoffline(failoverbypass),verifynetworktrafficwiththe
poweroff.
StartacontinuouspingfromaLANhosttotheWANgateway:
ping -t <gateway-ip>
where<gatewayip>istheIPaddressofthegateway.Ifthegatewayreplies,thenthein
terfacesarecabledcorrectly.Forexample:
Reply from 123.456.789.0: bytes 32 time<1ms TTL=255
Ifthereisnoresponsefromthegateway,trythefollowing:
EnsurethattheOUTSIDEinterfaceisconnectedtotheWANrouterandthe
INSIDEinterfacetotheLANswitch.
VerifytheIPaddressoftheWANgateway.

Step 2: Power on the PacketShaper

ThefollowingtabledescribeshowtopoweronandpoweroffPacketShapermodels.
Model Power On Power Off
900 1. Plug power supply cord into the PacketShaper Unplug the power supply
2. Plug the power supply to AC power. cable.
1400 1. Connect the power cord to the PacketShapers power connector outlet For the PacketShaper 1400,
in the back of the unit. 1700, 3500, and 7500:
2. Plug the other end of the power cord into AC power. 1. Flip the power switch to
3. Flip the power switch to the on position. the off position (the
PacketShaper will turn
1700, PacketShaper 1700 and 3500 units have one power supply module; the off, but the unit's
3500, PacketShaper 7500 has two hot-swappable modules. One power cord is motherboard remains
and included for each installed power supply. Each power supply has its own power powered).
7500 switch, located on the back of the unit. 2. To fully remove power
1. Connect the power cord(s) to the PacketShapers outlet(s) in the back from the motherboard,
of the unit. disconnect the power
2. Plug the other ends of the power cord(s) into AC power. When using cord.
two power supplies, be sure to connect the two power cords to outlets
on separate circuit breakers.
3. Press the power switch on each power supply.
10000 The PacketShaper 10000 has dual hot-swappable alternating power supplies. 1. Toggle the rear power
Two power cords are included with your PacketShaper one for each power switch.
supply. The power switch is located on the back of the unit. 2. To fully remove power
1. Connect the power cords to the PacketShapers outlets in the back of from the motherboard,
the unit. disconnect the power
2. Plug the other ends of the power cords into AC power. Be sure to cord.
connect the two power cords to outlets on separate circuit breakers.
The PacketShaper should immediately turn on; if it doesnt, press the
power switch on the back of the unit momentarily. (If you press the
switch too long, it will not power up. If this happens, just press the
switch again.)
Note: On some PacketShaper 10000 models configured with two power
supplies, an alarm buzz will sound in the event of power interruption, power
supply failure, or when only one of the two power supplies is connected to a
power outlet. To silence the alarm, press the red button on the power supply.

Step 3: Complete Guided Setup

GuidedSetupisanautomatedprocessforinitialconfigurationofyourPacketShaper
andwillautomaticallyrunthefirsttimeyouaccessanewunit.Therearethreewaysto
accessGuidedSetup:
GuidedSetupviaWebBrowseronpage21
GuidedSetupviaRemoteLoginonpage22
GuidedSetupviaDirectConsoleConnectiononpage22
Pre-Configuration Checklist
Beforeyoubegin,collectthefollowinginformationandwriteitintheValuecolumnfor
yourreferenceduringGuidedSetup:
Description Value
IP address for the PacketShaper
Subnet mask for the subnet on which the PacketShaper resides

Example: 255.255.0.0
Site Router (IP address or none)

When you set the site router to none, the unit manages all traffic passing
through it, regardless of whether the traffic is going to or from the site
router. Most customers set the site router to none; this is the
recommended setting.
When you set a site router IP address, the unit only monitors/manages
Ethernet packets going to and from this router. All other Ethernet
packets, including multicast, are ignored.
Gateway IP address
Example: 172.21.0.1
(Optional) IP address(es) of the domain name service (DNS) server and

default domain name
Look and Touch Passwords Look password:

The Look password enables read-only access, while the Touch password Touch password:
enables read/write access. Passwords can be up to nineteen characters long
and are case sensitive. They can consist of a combination of letters,
numbers, and all special characters.

Description Value
LAN link speeds

Example: 1000Base T full-duplex
Default: auto-negotiate
WAN link speeds

Example: 1000Base T full-duplex
Default: auto-negotiate
Guided Setup via Web Browser

ToaccessGuidedSetupusingawebbrowser:
1. OpenyourbrowserandentereitherthefactorysetIPaddress:
207.78.98.254
ortheDNSname:
unconfigured.packetshaper.com
intoyourbrowsersAddressorLocationfield.
Note: Using the DNS name to access an unconfigured unit works only if a DNS server is
configured on your network and your desktop computer is connected to the INSIDE
interface.
UponsuccessfullyaccessingthePacketShaper,theGuidedSetupwindowappears:
2. Selectlocalorsharedmode.
SharedmodeisusedtoconfiguremultiplePacketShaperswiththePolicyCenter
software.IfyouarenotusingPolicyCenter,orifyouwanttoconfiguretheunit
independentlyofotherunits,chooselocalmode.
3. Answerthequestionsaboutyournetworkastheyareasked(refertothePre
ConfigurationChecklistonpage20asnecessary).
Note: When prompted, set shaping to off.
4. Whenyouarefinished,clickCommitAllSettings.Adialogboxnotifiesyouthat
yourconfigurationwillbesavedtoyourunit.

ProceedtoStep4:InstallLicenseKeysonpage24.
Guided Setup via Remote Login

Youarefreetochooseanyremoteloginutilitythatisavailableforyouroperatingsys
tem.Forexample,forcleartextconnections,youcanuseTelnet.Forsecureconnections,
youcanchooseanySSHclient,suchasSecureCRTforWindowsorOpenSSHforUNIX
operatingsystems.
ToaccessGuidedSetupusingthecommandlineinterface:
1. Connecttounconfigured.packetshaper.com(or207.78.98.254)atyourloginutilitys
commandlineforexampletelnet 207.78.98.254orssh 207.78.98.254.
ThePacketShapersfactoryinstalledIPaddressandpasswordpromptappear.
2. PressEntertobypassthepasswordfornow.YouwillsetthepasswordandnewIP
addresslater.
WhenyousuccessfullyconnecttoGuidedSetup,youwillseeabannerandprompt
similartothefollowing:
PacketShaper v8.4.1
Copyright (c) 1996-2009 Blue Coat Systems, Inc.
All rights reserved.
PacketShaper not yet configured. Do you wish to be
guided through initial setup of PacketShaper? (yes):
3. PressEntertocontinueandanswerquestionsastheyareasked(refertothePre
ConfigurationChecklistonpage20asnecessary).
AftercompletingGuidedSetup,proceedtoStep4:InstallLicenseKeysonpage24.
Guided Setup via Direct Console Connection

ToaccessthecommandlineinterfaceandperformGuidedSetupwithaserialconnec
tion:
1. AttachanullmodemcabletotheserialportonyourworkstationorPC,usingthe
connectorthatmatchesyourserialportconfiguration(9pinor25pin).
2. Connectthe9pinconnectorontheotherendofthenullmodemcabletothe
PacketShapersportlabeledCONSOLE.
3. Openaterminalemulationprogram(suchasHyperTerminal).
4. Verifythatyouhaveconfiguredyourprogramwiththefollowingvaluesto
communicatewiththePacketShapersconsoleserialport:
9600bps,8databits,1stopbit,noparity,nohardwareflowcontrol
Ifyouareusingamodemconnectedtotheserialport,themodemmustbesetto:
9600bps,8databits,1stopbit,noparity,autoanswer(usuallyATS0=1inthe
standardHayescommandset),andDTRalwayson(usuallythecommandAT&D0
oraDIPswitchsetting).Checkthemodemmanualfordetails.

5. PoweronthePacketShaperifyouhavenotalreadydoneso.Iftheunitwasalready
turnedon,youwillneedtopressEnterseveraltimestomaketheconnection.
Thepasswordpromptappears.Forexample:
PacketShaper (console)
Password:
6. PressEntertobypassthisprompt.Youwillconfigurepasswordsduringsetup.The
PacketShaperpromptappears.PressEntertostartGuidedSetupandanswer
questionsastheyareasked(refertothePreConfigurationChecklistonpage20
asnecessary).
AftercompletingGuidedSetup,proceedtoStep4:InstallLicenseKeysonpage24.

Step 4: Install License Keys

DependingonyourPacketShapersconfiguration,youmayhavebeenprovidedwith
oneormorelicensekeystoenableaparticularWANlinkrateornumberofsupported
classes.IfyoudonothavealicensekeyemailfromBlueCoat,continuewithStep5:
VerifyPacketShaperConfigurationonpage25.Ifyouneedtoinstalloneormoreli
censekeys,proceedwiththefollowingsteps.
Toinstallalicensekey:
1. AccesstheCLI.
2. Usethefollowingkeyenablingcommand:
setup keys add <name> <value> <code>
Forexample:
setup keys add linksize 200m e09w8djjioy123ig
3. Verifyinstalledkeyswiththesetupkeysshowcommand.
setup keys show
Exampleoutput:
Installed Keys: compatibility 1
control on
linksize 200m
dynpart 10000
4. Insomecases,themeasurementenginemustberesetafterinstallingalicensekey.
Todeterminewhetherornotthisisnecessary,usethemeasureshowcommand.
measure show
5. Ifthereturneddataindicatesthatameasurementresetisnecessary,type:
measure reset
Aftermeasureresetexecutes,thePacketShaperwillreboot.Onceitrestarts,the
measurementenginebeginstorunasabackgroundprocess,whichrequires
approximatelytenminutestocomplete.
ContinuewithStep5:VerifyPacketShaperConfigurationonpage25.

Step 5: Verify PacketShaper Configuration

AfteryoucompleteGuidedSetup,youcanlogintoyourunitviathebrowserinterface.
1. EntertheIPaddressoftheunitinyourwebbrowsersAddressorLocationboxto
accesstheloginscreen.
2. Enterthepassword(ifany)thatyouspecifiedduringGuidedSetup.
3. IfasecureHTTPoverSSLconnectionisdesired,selecttheSecureLogincheckbox.
4. ClickLogin.
Whenyousuccessfullyloginusingabrowser,thePacketWiseinterfaceappearsinyour
browserwindow.TheInfotab,shownbelow,isdisplayedinitially.
5. TheInfotabshowsPacketShaperinformationandhighlevelstatusmessages.
ReviewthePacketShaperInfosectiontoensurethattheappropriatesettingswere
madeduringtheGuidedSetupprocess,andforanyerrormessages.Inthisexample,
PowerSupplyOneStatusreportsasFailed,whichmayindicateadefectivepower
supplyor(morelikely)amissingorunpluggedpowercord.

Where to Go Next
NowthatyouveinstalledyourPacketShaperandperformedbasicconfigurationtasks,
youcanexplorePacketGuide,BlueCoatsextensiveonlinedocumentationforPacket
Shaperdeployment.PacketGuideprovidesonlineaccesstoallPacketShaperdocumen
tation,includingdeploymentguidance,CLIreference,productspecifications,and
configurationtasks.ClicktheDocumentationlinkinthePacketWiseinterfacetoaccess
PacketGuide.

Appendix A: Pinout Descriptions
Console (Serial) Port

ThePacketShapersCONSOLEportisastandardDB9maleconnection,operatingat
9600 baud,8bits,noparity,1stopbit:
1 5
6 9
Pin Name Function
1 DCD -Data Carrier Detect Indicates there is a valid connection to another serial device
2 RXD - Received Data Indicates incoming data (from the terminal to the PacketShaper)
3 TXD - Transmitted Data Indicates outgoing data (from the PacketShaper to the terminal)
4 DTR - Data Terminal Ready Indicates the terminal is ready
5 GND - Signal Ground Signal return for all signal lines
6 DSR - Data Set Ready Indicates that the terminal is ready to receive data from the
PacketShaper
7 RTS - Request To Send Tells the terminal that the PacketShaper wants to send data
8 CTS - Clear To Send Indicates the terminal is ready to send data from the PacketShaper
9 RI - Ring Indicator Not used

Appendix A: Pinout Descriptions
Null Modem Cable

Anullmodemcablehasthefollowingconfiguration:
DCD DCD
RXD RXD
TXD TXD
DTR DTR
GND GND
DSR DSR
RTS RTS
CTS CTS
RI RI

Appendix B: Safety and Regulatory Information
Thefollowingsectionscontainsafety,regulatory,compliance,andrecy
clinginformationaboutyourappliance:
DeclarationofConformityonpage30
SafetyWarningsonpage31
CompatibilityandSafetyComplianceonpage35
RecyclingYourApplianceonpage39

Declaration of Conformity
We,BlueCoatSystems,Inc.,420NorthMaryAvenue,Sunnyvale,CA,94085,USA,
andBlueCoatSystemsInternationalSARL,3aRoutedesArsenaux,1700Fribourg,
Switzerland,declareunderoursoleresponsibilitythattheequipmentspecified
below:
NetworkBandwidthManagementEquipment
PacketShaper900/1400/1700/3500/7500/10000
isinconformitywiththeessentialrequirementsofEUdirectives,includingall
amendments,andnationallegislationimplementingthesedirectives:
89/336/EEC
73/23/EEC
93/68/EEC
2002/96/ECWEEE
2002/95/ECRoHS
1994/62/ECPPW
Byapplyingthefollowingstandards:
EN55022:1998/A1/A2
EN55024:1998/A1/A2
EN6100032:2000
EN6100033:1995+A1;2001
EN609501:2001+A11
Placeofdeclaration:Sunnyvale,CA94085
Dateofdeclaration:2March2009
By:TimRedjaian,DirectorofEngineering
Contact Address: 420 North Mary Avenue, Sunnyvale, CA 94085-4121, USA

Toll-free from USA: 866.30.BCOAT (22627) | Direct: +1.408.220.2200 | Fax: +1.408.220.2250

Safety Warnings
SAFETY
ELECTRICAL NOTICES
WARNING: ELECTRIC SHOCK HAZARD
To prevent ELECTRIC shock, do not remove cover. This appliance contains HAZARDOUS VOLTAGES and should
only be opened by a trained and qualified technician. To avoid the possibility of ELECTRIC SHOCK, disconnect
electric power to the product before connecting or disconnecting the LAN cables.
LIGHTNING DANGER
DANGER: DO NOT WORK on equipment or CABLES during periods of LIGHTNING ACTIVITY.
CAUTION: POWER CORD IS USED AS THE MAIN DISCONNECT DEVICE. Ensure that the socket outlet is lo-
cated/installed near the equipment and is easily accessible.
CAUTION: THIS APPLIANCE MAY HAVE MORE THAN ONE POWER SUPPLY CORD. Disconnect all power
supply cords before servicing, to avoid electric shock.
INSTALLATION
ELECTRICALTYPE CLASS 1 EQUIPMENT
THIS EQUIPMENT MUST BE GROUNDED. Power plug must be connected to a properly wired earth ground
socket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts.
CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only with the same type
recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions.
MOUNTING INSTRUCTIONS
CAUTION: Air vents must not be blocked and must have free access to the room ambient air for cooling.
CAUTION: MECHANICAL LOADINGMounting of the equipment in the rack should be such that a haz-
ardous condition is not achieved due to uneven loading.
When operating the appliance in an equipment rack, ensure that:
The ambient temperature around the appliance (which may be higher than the room tempera-
ture) is within the limit specified for the appliance
There is sufficient airflow around the appliance
Electrical circuits are not overloaded consider the nameplate rating of all the connected equip-
ment, and make sure you have over current protection.
The equipment is properly grounded
No objects are placed on top of the appliance
Operating Temperature
This product is designed for an ambient temperature of 32 to 104F (0 to 40C).
All Countries: Install product in accordance with local and national electrical codes.

CAUTION: RISK OF ELECTRIC SHOCK. An improperly wired socket outlet could place hazardous voltages
on accessible metal parts.
ENERGIE RAYONNEE
Ce matriel a t test et est certifi conforme la rglementation amricaine aux normes dfinies pour les
appareils.
SECURITE
INFORMATIONS SUR LELECTRICITE
ADVERTISSEMENT: DANGER DELECTROCUTION
Pour empcher les dangers dELECTROCUTION, ne pas enlever le couvercle. Lquipement ne contient aucun
lment rparable par lutilisateur. Cet appareil comprend des TENSIONS DANGEREUSES et ne doit tre ou-
vert que par un technicien dment qualifi. Pour viter tout risque dELECTROCUTION, dbrancher lappareil
de la prise de courant avant de connecter ou de dconnecter les cables LAN.
DANGER DE FOUDRE
DANGER: NE PAS MANIER lquipement ou les CABLES pendant les priodes dactivit orageuse.
ATTENTION: CET APPAREIL COMPORTE PLUS DUN CORDON DALIMENTATION. Rafin de prvenir les
chocs lectriques, debrancher les deux cordons dalimentation avant de faire le dpannage.
ATTENTION: Le cordon dalimentation est utilis comme interrupteur gnral. La prise de courant doit tre
situe ou installe proximit du matriel et tre facile daccs.
INSTALLATION
ELECTRICITEEQUIPEMENT DE CLASSE 1
CET APPAREIL DOIT ETRE MIS A LA TERRE. La prise de courant doit tre branche dans une prise femelle
correctement mise la terre. Sinon, des tensions dangereuses risqueraient datteindre les pices mtalliques
accessibles lutilisateur.
ATTENTION: Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dpend de
linstallation lectrique du local. Vrifier quon fusible ou quun disjoncteur de 15A/250V est utilis sur les
circuits de CC.
ATTENTION: Il y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement
avec une batterie du mme type ou dun type quivalent recommand par le constructeur. Mettre au rebut
les batteries usages conformment aux instructions du fabricant.
INSTRUCTIONS DE MONTAGE
ATTENTION: Ne pas bloquer les fentes daration, ce qui empcherait lair ambiant de circuler librement
pour le refroidissement.
ATTENTION: REPARTITION DE LA CHARGE MECANIQUE Le montage des appareils dans le bti doit
tre effectu de telle manire que la rpartition de la charge mcanique ne pose aucun danger.

Temperature de Fonctionnement: Ce produit est capable de tolrer une temprature ambiante 0

40C.
Pour tous pays: Installer le produit conformment aux normes lectriques nationales et locales.
Zur sicheren Trennung des Gerates vom Netz ist der Netzstecker zu ziehen. Vergewissern Sie sich, das die
Steckdose leicht zuganglich ist.
Achtung. Explosionsgefahr wenn die Battery in umgekehrter Polaritt eingesetzt wird. Nur mit einem gle-
ichen oder hnlichen, vom Hersteller empfohlenen Typ, ersetzen. Verbrauchte Batterien mssen per den In-
structionen des Herstellers verwertet werden.
Warning: Read the installation instructions before connecting the system to the power source.
Attention: Avant de brancher le systme sur la source dalimentation, consulter les directives dinstallation.
Warnung: Vor dem Anschlieen des Systems an die Stromquelle die Installationsanweisungen lesen.
Warning: This product relies on the buildings installation for short-circuit (over current) protection. Ensure
that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the
phase conductors (all current-carrying conductors).
Attention: Pour ce qui est de la protection contre les courtscircuits (surtension), ce produit dpend de lin-
stallation lectrique du local. Vrifier quun fusible ou quun disjoncteur de 120 V alt., 15 A U.S. maximum
(240 V alt., 10 A international) est utilis sur les conducteurs de phase (conducteurs de charge).
Warnung: Dieses Produkt ist darauf angewiesen, da im Gebude ein Kurzschlu- bzw. berstromschutz
installiert ist. Stellen Sie sicher, da eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wech-
selstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Le-
itern) verwendet wird.
Warning: The plug-socket combination must be accessible at all times, because it serves as the main dis-
connecting device.
Attention: La combinaison de prise de courant doit tre accessible tout moment parce quelle fait office
de systme principal de dconnexion.
Warnung: Der Netzteilstecker muss immer zugnglich sein, da er als Hauptabschaltgert dient.
Warning: The appliance has more than one power supply connection; all connections must be removed to
remove all power from the appliance.
Attention: Cette unit est quipe de plusieurs raccordements dalimentation. Pour supprimer tout cou-
rant lectrique de lunit, tous les cordons dalimentation doivent tre dbranchs.
Warnung: Diese Einheit verfgt ber mehr als einen Stromanschlu; um Strom gnzlich von der Einheit
fernzuhalten, mssen alle Stromzufuhren abgetrennt sein.
Warning: To prevent bodily injury when mounting or servicing this appliance in a rack, you must take spe-
cial precautions to ensure that the system remains stable.
The following guidelines are provided to ensure your safety:
This appliance should be mounted at the bottom of the rack if it is the only appliance in the rack.
When mounting this appliance in a partially filled rack, load the rack from the bottom to the top
with the heaviest component at the bottom of the rack.

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing
the appliance in the rack.
Attention: Pour viter toute blessure corporelle pendant les operations de montage ou de rparation de
cette unit en casier, il convient de prendre des prcautions spciales afin de maintenir la stabilit du
systme.
Les directives ci-dessous sont destines assurer la protection du personnel:
Si cette unit constitue la seule unit monte en casier, elle doit tre place dans le bas.
Si cette unit est monte dans un casier partiellement rempli, charger le casier de bas en haut en
plaant llment le plus lourd dans le bas.
Si le casier est quip de dispositifs stabilisateurs, installer les stabilisateurs avant de monter ou de
rparer lunit en casier.
Warnung: Zur Vermeidung von Krperverletzung beim Anbringen oder Warten dieser Einheit in einem
Gestell mssen Sie besondere Vorkehrungen treffen, um sicherzustellen, da das System stabil bleibt.
Die folgenden Richtlinien sollen zur Gewhrleistung Ihrer Sicherheit dienen:
Wenn diese Einheit die einzige im Gestell ist, sollte sie unten im Gestell angebracht werden.
Bei Anbringung dieser Einheit in einem zum Teil gefllten Gestell ist das Gestell von unten nach
oben zu laden, wobei das schwerste Bauteil unten im Gestell anzubringen ist.
Wird das Gestell mit Stabilisierungszubehr geliefert, sind zuerst die Stabilisatoren zu installieren,
bevor Sie die Einheit im Gestell anbringen oder sie warten.

Compatibility and Safety Compliance

Overview
The EMI/EMC emissions and safety compliance information for the PacketShaper 900, 1400, 1700, 3500,
7500, and 10000 models are listed below.
EMI/EMC Standards Safety Standards
AS/NZS 3548 Class A IEC 60950-1

AS/NZS 4252.1 EN 60950-1+A11
CNS 13438 Class A UL 60950-1: 03
ICES-003, Class A CAN/CSA C22.2 No. 60950-1: 03
EMC Directive 89/336/EEC
EN 55022:1998 Class A
EN 61000-3-2:1995_A1(98) +A2(98), & prA14(00)
EN 61000-3-3:1995
EN 55024:1998
FCC 47 CFR part 15, subpart B, Class A
GOST-R 60950-2002
GOST-R 51318.22-99, .24-99
KN55022 Class A
KN6100-4-2,3,4,5,6,8,11
VCCI:2002, Class A
United States FCC Statement

This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment.
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instruction manual, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning this equip-
ment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

Change the direction of the radio or TV antenna.

To the extent possible, relocate the radio, TV, or other receiver away from the product.
Plug the product into a different electrical outlet so that the product and the receiver are on differ-
ent branch circuits.
If these suggestions dont help, consult your dealer or an experienced radio/TV repair technician for more
suggestions.
NOTE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two condi-
tions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: Any modification to the equipment not expressly approved by Blue Coat could void your authority
to operate the equipment.
European Union (CE) Statement

This product is in conformity with the essential requirements of EU directives, specifically EU Directives 89/
336/EEC, 73/23/EEC and 93/68/EEC, by applying the following standards EN55022: 1998, EN55024:1998,
EN61000-3-2: 2001, EN61000-3-3: 1995 plusA1: 2001,EN60950-1: 2001
European Union CISPR 22 Statement

WARNING: This is a Class A product. In a domestic environment this product may cause radio interference,
in which case the user may be required to take adequate measures.
Japan VCCI Statement

Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Informa-
tion Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance
may arise. When such trouble occurs, the user may be required to take corrective actions.
Internal access to Blue Coat devices is intended only for qualified service personnel.
Canada Compliance Statement (Industry Canada)

Cet appareil numrique respecte les limites bruits radiolectriques applicables aux appareils numriques de
Classe A prescrites dans la norme sur le matriel brouilleur: Appareils Numriques, NMB-003 dicte par le
Ministre Canadien des Communications.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the interference-causing equipment standard entitled: Digital Apparatus, ICES-003 of the Canadian
Department of Communications.
Taiwan BSMI Class A EMI Statement
Australia C-tick Statement

WARNING
The system is designed to operate in a typical office environment. Choose a site that is:
Clean and free of airborne particles (other than normal room dust)
Well-ventilated and away from sources of heat including direct sunlight
Away from sources of vibration or physical shock
Isolated from strong electromagnetic fields produced by electrical devices
In regions that are susceptible to electrical storms, we recommend you plug your system into a
surge suppressor and disconnect telecommunication lines to your modem during an electrical
storm.
Provided with a properly grounded wall outlet
Do not attempt to modify or use the supplied AC power cord if it is not the exact type required.
Ensure that the system is disconnected from its power source and from all telecommunications links, net-
works, or modem lines whenever the chassis cover is to be removed. Do not operate the system with the cov-
er removed.
Russia Certification
All PacketShaper models are Russia GOST-R certified.

Korea MIC Statement

Recycling Your Appliance

As part of Blue Coats Blue Planet initiative, customers can recycle Blue Coat hardware, in accordance with
the following terms and conditions.
Blue Coat Blue Planet Recycling Service (the Service) for Customers only
Service Contract Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. BY ORDERING THIS SERVICE, YOU ARE INDICATING
THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS AND CON-
DITIONS (THE "CONTRACT") WILL SUPPLEMENT THE TERMS AND CONDITIONS OF ANY APPLICABLE OVERRID-
ING AGREEMENT BETWEEN YOU AND BLUE COAT SYSTEMS, INC OR BLUE COAT SYSTEMS INTERNATIONAL SARL.
(COLLECTIVELY, BLUE COAT) OR, IN THE ABSENCE OF SUCH AN AGREEMENT, BLUE COATS STANDARD END
USER LICENSE AGREEMENT OR SUPPORT SERVICES TERMS AND CONDITIONS.
Service Overview
The Service provides a way for Blue Coats customers to recycle Blue Coat hardware and field replaceable
units (collectively, "Hardware").
Customer Responsibilities
You must pack your Hardware in accordance with Blue Coat's packaging instructions. You must pack your
Hardware in a suitable box for transport and label: Attention: BLUE COAT Recycling. You must make the pack-
aged products available for pickup in a secure, easy to access location. The Hardware will not be returned to
you. You will ensure that the material shipped is only Hardware and no other products or materials. You rep-
resent and warrant that the Hardware you ship was purchased by you through an authorized Blue Coat chan-
nel.
NOTICE REGARDING CUSTOMER DATA: You are responsible for all confidential data that may be stored on the
Hardware. Before you ship the Hardware for recycling, you are responsible for: (a) deleting the data on the
hard-disk drives and any other storage devices in the Hardware; (b) backing up or transferring any data prior
to deletion; and (c) removing any removable media, such as diskettes, CDs, or PC Cards, however, you may
not remove the hard-disk drive(s) or any other storage devices. Blue Coat does not accept liability for loss of
or leakage of confidential data or loss of any software.
NO CONTAMINATED PRODUCTS: The Service is not intended for Hardware that is or has become contaminated
or suspected of being contaminated with chemicals, biological agents or other substances that are not inte-
gral to the original new equipment or otherwise associated with normal office or household environments.
Hardware that may be contaminated must be decontaminated prior to recycling. Blue Coat does not offer
decontamination services.
If you fail to comply with the terms and conditions of this Contract, then Blue Coat is not obligated to provide
the Service to you. In addition, the carrier may refuse shipment and you may incur additional fees.

Cancellation Policy
You may cancel the Service by giving not less than 48 working hours cancellation notice on working days
prior to a confirmed collection date. No cancellations beyond this time period. Any charges incurred result-
ing your decision to cancel the collection less than 48 hours notice on working days, shall be borne by the
you. To cancel your order, email to rma@bluecoat.com
Warranty
BLUE COAT WARRANTS THAT IT WILL PERFORM THE SERVICE WITH COMMERCIALLY REASONABLE CARE. BLUE
COAT MAKES NO OTHER WARRANTY AND DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IM-
PLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
Limitation of Liability
IN NO EVENT SHALL BLUE COAT BE LIABLE FOR DIRECT OR INDIRECT DAMAGES INCLUDING BUT NOT LIMITED
TO LOST PROFITS, OR ANY SPECIAL, INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY. THIS LIMITATION SHALL APPLY EVEN IF BLUE COAT HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIM-
ITED REMEDY.
General
Neither party will be liable for its failure to fulfill any obligation under this Contract due to causes beyond its
reasonable control. This Contract is non-transferable.
For additional information, see:
http://www.bluecoat.com/company/environmentalsafety

www.bluecoat.com
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Packetshaper® Quick Start Guide: For All Packetshaper Models

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Document Number: 20-0233-04 Revision C.0

Americas: Rest of the World:

Chapter 2: Configuring a PacketShaper ...................................................15

Appendix A: Pinout Descriptions ..............................................................27

Appendix B: Safety and Regulatory Information.....................................29

PacketShaper Quick Start Guide 1

Customer Support Foranswerstotechnicalquestions,visit:

PacketShaper Quick Start Guide 3

About Your PacketShaper

Whats in the Box

Model Interface Specification

900 & Network Interfaces: Copper 10/100 Mbps

1700 Network Interfaces: Copper 10/100/1,000 Mbps

3500 & Network Interfaces: Copper 10/100/1,000 Mbps

10000 Network Interfaces: Copper 10/100/1,000 Mbps, Fiber 1,000 Mbps

4 PacketShaper Quick Start Guide

PacketShaper Front Panel

Status Tx/Rx Tx/Rx Tx/Rx OUTSIDE OUTSIDE

Fault SPEED SPEED SPEED

LCD USB Management

PacketShaper Quick Start Guide 5

Electrical and Environmental Specifications

Model Electrical Environmental

900 Power Supply Rating: DC 19V, 4.73 A Operating:

6 PacketShaper Quick Start Guide

Model Electrical Environmental

PacketShaper Quick Start Guide 7

Model Electrical Environmental

10000* Power Supply Rating: 100/240 VAC, 50/60 Hz, 8A Operating:

Supported Versions of PacketWise

PacketShaper Model Supported PacketWise Versions

900 8.2.2 and later

1700, 3500, 7500, 10000 7.3 and later

8 PacketShaper Quick Start Guide

Rack Mount Considerations

PacketShaper Quick Start Guide 9

Rack-Mounting a Full-Width PacketShaper

Air Flow Vents

10 PacketShaper Quick Start Guide

Rack-Mounting a PacketShaper 900

Power Supply Tray

Cable Pass-Through Aperture

PacketShaper Quick Start Guide 11

Power Supply Bracket

Direct-Mounting a PacketShaper 900

12 PacketShaper Quick Start Guide

PacketShaper Quick Start Guide 13

14 PacketShaper Quick Start Guide

PacketShaper Quick Start Guide 15

Step 1: Connecting a PacketShaper to the Network

Selecting the Right Cable

Between a PacketShaper and a Use this cable:

Router Crossover (orange)

Firewall Crossover (orange)

Server Crossover (orange)

Uplink ports Crossover (orange)

Connecting Between a Switch and Router

16 PacketShaper Quick Start Guide

Tx/Rx Tx/Rx Tx/Rx Tx/Rx

SPEED SPEED 10/100/1000 10/100/1000

Connecting Between a Switch and Server

Status Tx/Rx Tx/Rx Tx/Rx OUTSIDE OUTSIDE