Whale Done!

The Power of Positive Relationships

Overview
Its All About Relationships!
At the root of all interactions is the quality of the
relationship. An employee may join a company
because of its prestige and reputation, but its
the employees relationship with his or her
immediate supervisor that determines how long
the employee stays and how productive he or she
will be. Today, eight out of ten employees report
that they are not managed in a way that brings
out the best they have to offer.
It doesnt have to be this way. We can build
organizations that are highly motivating and
engaging by catching ourselves, our teammates,
and even our bosses doing things right. We can
build organizations that bring out the best in all
of us.
In day-to-day interactions, leaders have the The Ken Blanchard Companies is known for stressing
ability to inuence the people around them. the importance of positive relationships in all areas of our
People want to be treated as an individual worthy lives. Leaders and employees alike bring their personal
of basic respect. They want someone to take lives into their work lives. They also bring their work
interest in them and to help them succeed. What lives home with them. Its important to consider the
people really want is someone to inspire them. whole person and the life skills necessary for successful
That someone could be you! relationships (in and out of the workplace) when
considering a training process.

Foster Positive Relationships

A recent survey of 5,000 workers in the United States revealed that only 51 percent were satised
with their jobs compared to 59 percent in 1995 (The Conference Board, March 2002). In addition,
the cost of replacing an employee ranges from 2946 percent of his or her annual salary. The
challenge for managers and organizations to create motivated, productive, and positive workers has
never been more critical.
The Process
What do your people at work and
your family members have in common
with a ve-ton killer whale? Probably
more than you think. Whale Done!
The Power of Positive Relationships
demonstrates that both whales and
people perform better when you
accentuate the positive. It shows
how using the techniques of animal
trainersspecically those responsible
for the killer whales at SeaWorld
can supercharge your effectiveness at
work and at home.
Whale Done! The Power of Positive
Relationships is about
Building trust
Accentuating the positive
Redirecting energy
The Whale Done! The Power of
Positive Relationships process
illustrates the power of how catching
people doing things right and
redirecting negative behavior can
dramatically increase productivity,
trust, commitment, motivation, and
retention. During this process you
will discover how to promote positive
customer relationships, sustain
your competitive advantage, and
supercharge your effectiveness through
these innovative training techniques.
The Whale Done! The Power of
Positive Relationships program
equips you with tools for increasing
productivity, building trust, creating
high commitment and motivation,
retaining your best workers, promoting
positive customer relationships, and
sustaining your competitive advantage.
Catching people doing things right and
redirecting negative behavior are some
of the best tools in building effective
relationships.
MK0347 012405 Whale Done! Overview
Modules at a Glance
1. Its All about Relationships
In this module participants assess themselves on the effective
use of the three key principles of the Whale Done! The Power of
Positive Relationships philosophyBuilding Trust, Accentuating
the Positive, and Redirecting Energy when Mistakes Are Made.
Participants also map their most vital relationships and examine
their beliefs about motivating people. Next, the basics of Whale
Done! are described with an emphasis on the rst key principle
Building Trust.
2. The ABCs of Performance Management
In this module learners dene Activators, Behaviors, and
Consequences and work through case studies to identify them
in the real world. Responses to performance when it is on track
or off track are described and motivation and feedback methods
are emphasized. Participants work on important responses to
behaviorthe Redirection Response and the Positive Whale Done!
Response.
3. Rethinking Your GOTcha! History
This module asks participants to consider all of the people that
have helped them succeed in their lives and how they can, in turn,
help others. The process of correcting GOTcha! behavior patterns
is outlined and practiced, including The One Minute Apology.
4. MigratingMoving forward with Whale Done!
In this nal module participants make a commitment! Time is
spent working on an action plan, noting the visible signs that
others will see to know that the workshop has resulted in a change
in behavior; or participants plan and write praisings, redirections,
or apologies.
The Whale Done!
The Power of Positive
Relationships Participant
Workbook includes a
relationship reection, an
introspective reection,
partner discussions, skill
practice, provocative
questioning, immediate
recovery steps including
The One Minute Apology,
future action planning,
humor, stories, music and
video examples using the
Whale Done! lms, and the
best-selling hardback book,
Whale Done!
Engaging Learning Methodology
Employing the latest thinking in adult learning
theory, the program teaches the Whale Done! The
Power of Positive Relationships concepts through
discovery learning, rather than by lecturing, and
it focuses participants on practicing the skills
required for creating a positive and productive
environment. The core principles of building
trust, accentuating the positive, and redirecting
when mistakes occur are introduced and then
elaborated throughout the program.
Participants are provided with skill-building
opportunities, using their own people with real
issues to design practice opportunities so they can
use these skills to create and sustain motivated
and engaged employees. This practical, hands-on
workshop develops useful skills that can be readily
transferred to the job.

Training Design Options

Keynote Presentation
A 1 to 3hour presentation uses a keynote or
speech format with interactive elements as
appropriate. This standardized format is delivered
by a variety of Blanchard representatives,
speakers, and workshop trainers. Customization is
possible as appropriate.
The keynote presentation primarily introduces
Whale Done! The Power of Positive Relationships
and builds awareness of the three principles. The
focus of the presentation is on the book and its
three principles. The keynote presentation can
stand on its own or be combined with the one-day
workshop to make a two-day workshop.
Keynote Objectives
Introduce the three principles of Whale Done!
The Power of Positive Relationships
Increase awareness and present the impact for
managers wanting to bring Whale Done! energy
to their department or team.
Act as a feeder for Whale Done! workshops;
introduce videos and other Whale Done!
promotional products.
Workshop
Public workshops are open to groups or individuals, and
on-site workshops are hosted at your organization.
Dive deep into the key concepts of building trust,
accentuating the positive, catching people doing things
right, and redirecting energy. Participants will be led
to explore these concepts with their own most vital
relationships in mind. The deep dive includes work on
motivation and the part it plays in our actions, the ABC
Model of Performance Management, and the strategic use
of activators and consequences.
Sometimes we forget the positive people that have been
examples to us when we get off track with our relationships.
Participants will have the opportunity to plan how to undo
GOTcha! history, as well as write and practice apologies,
praising, and redirections that might be long overdue. A
powerful guided activity brings positive role models from
ones past to current consciousness to enable positive action
planning for the future.
Whale Done! The Power of Positive Relationships is an
impactful, accelerated, skill-building whale-of-a-day!
Workshop Objectives
Create an action plan for developing productive, positive
relationships
Learn techniques for reinforcing positive behavior
Identify the ve steps for redirecting behavior when a
correction is needed

MK0347 012405 Whale Done! Overview

 Discover the ABCs of Performance Management Clients Who Have Used
Learn how commonly held beliefs, and past experiences and Whale Done!
events, can affect performance and trigger certain behaviors Boy Scouts of America and Girl Scouts
Implement the four steps of the Whale Done! Response of the USA
Create ways to build trust with others in the organization Dolphin Quest
Escondido High School
Outcomes and Deliverables
Fleet and Industrial Supply Center
For the Individual
Freddie Mac
Stress ReductionWhale Done! The Power of Positive Option One Mortgage Corporation
Relationships helps eliminate negative interactions in the
Pasadena Independent School District
workplace and thus decrease stress levels.
Principals
Productivity ImprovementBy building trust, accentuating
Taco Johns
the positive, and using the redirection method, you keep
others focused on the positive actions needed to achieve Transcom
results.
The Positivity and Productivity ConnectionWhen managed Delivery Options
in the positive, individuals self-esteem thrive. People who Organizational Consultation and
feel good about themselves produce better results. Visioning
Impact Mapping and Goal Alignment
For the Organization Diagnostic Tools and Assessments
Retention of employeesWhen your employees are happy Keynote Speeches
and feel valued, their motivation rises and commitment Online Learning
improves.
On-site and Remote Delivery
Greater creativity and innovationBy creating positive
relationships at work, and by allowing people to have fun and Seminars and Public Workshops
be creative, employees are more willing to take bigger risks to Training for Trainers
achieve greater results.
Improved productivityBy encouraging desired behavior
and redirecting people in order to succeed, you will
experience increased productivity as a natural result.
Passion and a boost in performanceThe Whale Done!
approach is contagious and, as individuals within an
organization use the approach, a positive shift occurs within
the organization environment. Employees who feel positive
and are excited about their lives and their jobs have a greater
positive impact on the bottom-line performance of their
organizations.
Ordering and Information
Business Issues Addressed In the United States
Are you struggling to manage prot margins, costs, quality, 760 489-5005 or 800 728-6000
time, and innovation? In Canada
Are your top performers leaving for better opportunities? 905 568-2678 or 800 665-5023

Are the relationships at different levels of the organization In the United Kingdom
44 208 540 5404
suffering?
All Other Countries
Is your workforce not motivated?
760 839-8070
Is your workforce lacking personal accountability, energy, and
self-empowerment?

MK0347 012405 Whale Done! Overview