1880 Axtell Dr

Troy MI, 48084

(248)854-0339
Jessicalaze@gmail.com

Jessica J. Laze

SKILLS
Great Communication Skills - Have experience answering calls, providing directions and
orders
Bilingual - Speak English & Albanian
Focused On Productivity - Very efficient, organized, and goal-oriented
Impressive Leadership Ability - Able to prioritize & conduct tasks, and make decisions
promptly while maintaining focus
Exemplary Problem-solving Skills - Able to identify issues and implement corrective
processes

EDUCATION
Troy Athens High School,
September 2014- Present,, Troy MI
Will graduate June 2018
Will graduate with a second Diploma in AP Research
Will graduate as an AP Scholar

EXPERIENCE
Great Clips, Birmingham Mi- Receptionist
September 2016- PRESENT
Checking in people into the system
Making sure people feel comfortable in the store
Cleaning and sanitizing stylists stations
Creating customer accounts
Checking customer satisfaction rates
Counting and ordering inventory
Counting the drawer to make sure it is not short
Going to the bank and making deposits and getting change
Keep track of stylist productivity
File customer complaints and refunds

MDX TRANSPORTATION, Sterling Heights, MI-Receptionist

January 2016 -November 2016
Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages,
schedule appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine
Hear and resolve complaints from customers or the public
Keep track of drivers records
The Harb Family-Babysitter
June 2014-Present
Care for two kids who are now eight and six during during summer days, as well as evening
Ensure the kids are bathed, fed, and have completed their homework by the time of their parents arrival
Teach math, writing, and reading to the kids
Tutor the kids on music reading and piano
Take the kids to their sports tournaments
Clean and organize the house