Laura Douglas

lmdinterpreting@gmail.com

Skills
● American Sign Language
● Client service experience
● Heavy communication by phone, chat, and email
● Scheduling
● Microsoft Word (Beginner)
● Team management

Work Experience
August 2019 - Present
Stitch Fix, Austin, TX - Client Experience Agent II

● Maintained working knowledge of all CX platforms and processes, and leveraged this knowledge to
provide holistic client-right solutions for both US and UK brands.
● Demonstrated strong problem solving skills and the ability to navigate gray areas with sound
judgment and decision making abilities.
● Communicated complex or complicated issues and processes to clients in a solution-oriented
manner over both email and live channels for US and UK clients.
● Reached performance targets and deadlines set in partnership with management while
continuously taking on additional responsibility such as team projects for morale, client satisfaction,
and quality assurance.

January 2018 - August 2019

Freebirds World Burrito, Austin, TX - Catering Sales Assistant

● Answered phone calls, and responded to emails and texts to ensure that the guest gets set up with
the perfect lunch or dinner.

● Found new leads in the Sales Manager’s assigned region by cold-calling or emailing. Supported the
Sales Managers by covering evening and weekend shifts where necessary, or when they were out of
office and coverage was needed. Communicated any issues that arose in order to fully resolve

● Used software such as Salesforce and Monkey Media to create invoices and coordinate the
restaurant's schedule of orders every day. Heavy communication between the restaurant and guests
to ensure every order is perfect.

March 2014 - January 2018

Freebirds World Burrito, Austin, TX - Shift Manager

● Promoted and maintained the company’s reputation, culture, and vision while building relationships
amongst guests and coworkers.

● Ensure the shift runs smoothly throughout the day by managing the shift during both the day time
and evening.

● Counted cash drawers, tips, and inventory, as well as keeping the store clean and working as a team
with my tribe.

● Maintained the well-being and skills of current staff, as well as training new hires by guiding them
through the orientation process.

Education

June 2022 - Present

Austin Community College Rio Grande, Austin, TX

● Associates of Applied Science in Sign Language Interpreting (Pending)

August 2013 - May 2017

Tarrant County College Trinity River, Fort Worth, TX

● Associates of Applied Science in Sign Language Interpreting (Transferred)

Certification
● BEI Basic Certification (November 2023)

Awards
● Basic Sign Language Acquisition (May 2016)
● Sign Language Communicator (May 2016)
● Intermediate Communicator Certificate (May 2017)
● Interpreting Training Program Certificate of Completion (May 2017)

Pre-Certified Internship Hours (2016-2018)

● Artistic - 300
● Educational - 58
● Religious - 8
● Community -42
● Service Learning - 100
● VRS - 20
 ● Communication by Hand - (November 2017- June 2018, Post-Grad internship)

Professional Workshops
● TSID Student Conference (July 2016)
● BEI Summer Institute - San Antonio (June 2018)
● Cultural Competency: People who are Deaf or Hard of Hearing (June 2022)
● How to Self-Assess and Improve your ASL Skills (November 2022)

Service Learning
● Deaf Celebration
● Deaf Deaf World
● Signing Santa
● Imagination Celebration
● Scarborough Fair Deaf Day
● Earth Day Texas
● Experience in the K-12 setting

Volunteer
● A-Kon Convention (Deaf Action Center, June 2017)
● Comic Con (Communication by Hand, November 2017)
● Deafopia (Texas School for the Deaf, March 2019)