5/8/2020 Test: Chapter 5: Listening and responding | Quizlet

NAME Sok hengpechmony

20 True/False questions

1. Sensitive and empathic listening, followed by messages of comfort or confirmation, that lets a person know that he or she is

understood and valued. → social support

√ True

False

2. a form of communication noise caused by emotional arousal → emotional noise

√ True
False

3. checking the accuracy of your understanding by restating your partner's message in your own words → Paraphrasing
√ True
False

4. Listening to recorded messages, such as those on an answering machine or voice mail, which do not allow an opportunity

for you to get a response to your feedback. → anticipatory communication

True
√ False

5. stepping away from your own thoughts and attempting to experience the thoughts of another → social decentering

√True
False

6. to focus on one sound as you sort through various sounds competing for your attention → attend
True
√False

7. to maintain a sustained focus on a particular message →attend

√ True
False

8. the physiological process of decoding sounds → respond

√True
False

9. anything that interferes with, distorts, or slows down the transmission of information → social decentering
True
√False

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5/8/2020 Test: Chapter 5: Listening and responding | Quizlet

10. The fear of misunderstanding or misinterpreting the messages spoken by others or of not being able to adjust

psychologically to messages expressed by others. → relational listeners

√True

False
11. a person's preferred way of making sense out of messages → Listening
Styles
True

√False

12. Those who withhold judgment, listen to all sides of an issue, and wait until they hear the facts before reaching a

conclusion. → analytical listeners

√True

False

13. the message about the message → meta-message

√True

False

14. A listening process in which the listener guesses the speaker's needs and accommodates them so that the speaker does not

have to say what he or she wants. → anticipatory communication

√True

False

15. those who look at the overall structure of the message to see what action needs to be taken; they also like efficient, clear,

and briefer messages → asynchronous listening

True
√False

16. A complex process of receiving, constructing meaning from, and responding to verbal and nonverbal messages, which

involves selecting, attending, understanding, remembering, and responding. → listening

√True

False

17. to assign meaning to messages → meta-message

True
√False

18. Those who prefer to listen for the facts and evidence to support key ideas and an underlying logic; they also listen for

errors, inconsistencies, and discrepancies. → analytical listeners

√True

False

19. questioning the assumptions underlying a message → second guessing

√True

False

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5/8/2020 Test: Chapter 5: Listening and responding | Quizlet

20. to recall information → respond

True
√False

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