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WORKPLACE
COMMUNICATION I
SEMESTER 2 SESSION
2016/2017
COURSE MODULE
Wan nurashiqin Wan MohaMad
Harieza Hussin
Sithaletchemy S Krishnaiyer
COURSE SYNOPSIS
This course is designed for students who have passed the compulsory 2- or 4-unit
English language courses. The course equips students with both oral and written
communication skills to meet the needs of the workplace. It provides opportunities for
students to use the language in given situations and adopts a learner-centred approach
and is interactive in nature.
COURSE OUTCOMES
COURSE EVALUATION
1 Progress Meeting 50
a. Meeting 20
b. Project Portfolio 15 8
c. Reflection I 10
d. Peer Evaluation 5
2 Poster Presentation 50
a. Oral presentation 20
b. Poster 15 14
c. Reflection II 10
d. Peer Evaluation 5
THE PREMISE
Course Module Page 3
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
AN OVERVIEW
This course is all about one project that you will undertake together with your team
members. Lets start with the right footing.
In completing the task, you will have series of discussions. Be smart. Use the class
hour to accomplish as much weekly assignment as possible. This is feasible if you do
sufficient preparation before coming to class. Be efficient. Be responsible and be fair
to your team.
This course is experiential in nature. But we cant learn much from experience unless
we reflect upon it. This is why the reflection (10%) component is included as part of
the course evaluation. It is for you to be aware of your learning experience and record
it in a structured manner for you to evaluate how much you have understood the
learning process, the value of
the experience and if you need to do anything differently in future.
The end product of this project is a poster (15%) printed on A1 size paper. As an
overview, the major subheadings for the poster are:
We really hope youll enjoy the journey while doing this course and reap the benefits
as intended
COURSE SCHEDULE
Poster
Presentation
Poster (W14)
Preparation Tell, inform
Fieldwork* (W11-W13) and show
(W9-W10) The story where
Progress Data Information necessary
Collection
Meeting
Ranking
Problem- (W8) Data Analysis
Solution Fit Project Prioriti-
Problem & zation
(W5-W7) Review
Solution Practice
Project
Course Identification Problem- Progress
Induction (W3-W4) Solution Fit What's Next?
(W1-W2) Brainstorm Key
The Power of Select Resources
Mind Why3x Key Partners
The Premise How3x Key
Deep NGT & Activities
Listening Common Poster Layout
Course Interest
Briefing Research
Course Solution
Objectives & Share
The Game NGT &
Plan Common
Ground
Course Module Page 6
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
ACTIVITY FLOW
Course Overview
Course Overview
*Go through the Worksheets *Study
Course Schedule
Peer Evaluation Form to understand
Activity Flow your role as a team player
The Module at a Glanc
Identify Problem
Brainstorm & list problems (Ind)
Select three & Describe (Ind)
Share with team (Group) *Start thinking about Reflection I
W3xH3x Technique *Record all meetings in Worksheet A
List & NGT (Group) *Start compiling Portfolio
Your Solution (Ind)
Research
Select Solution
Share solution with team (Group)
*Work on Reflection I
List, Cluster & NGT
*Continue compiling Portfolio
Describe group solution
Problem-Solution Fit
Identify client, their pains and gains
Match proposed solution to the pains and gains *Write final Reflection I
List Key Resources, Partners, and Activities *Compile Portfolio
Prepare early draft of your poster layout
Progress Meeting Evaluation (20%)
Evaluation (progress meeting)
Submit Project Portfolio (15%)*
Submit Reflection I (10%)
Submit Peer Evaluation (5%)
Field Work
Tools for data collection *Start thinking about Reflection 2
Data colection & analysis
Poster Preparation
Tell your story in text and diagrams
Research Poster *Work on / write final Reflection 2
Printed on A1
Poster Presentation Evaluation (20%)
Group Presentation of Project (20-25 mins per group)
Submit Poster (15%)
Submit Reflection 2 (10%)
Submit Peer Evaluation (5%)
Course Module Page 7
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
WORKSHEET A
PROGRESS RECORD (Group Work)
*All these should be documented and compiled in your group project portfolio.
Course Module Page 9
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
WORKSHEET B
BRAINSTORM the PROBLEMS (Individual)
1. What are the problems faced by students / graduates / youths / community / others that require immediate solution? List
down in the table below a total of at least 25 (you need to do some mind gymnastics) problems that you care about:
WORKSHEET C
Choose three (3) problems from the above list and describe them briefly in the space
below. Your description should indicate how the problem is a problem.
a.
b.
c.
Course Module Page 11
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
Take turns to
conduct W3xH3x as Take turns to
a member present verbally share your
Cluster and classify
his/her problem. individual chosen
the keywords.
problem with your
Record the team members
keywords.
WORKSHEET D
SELECTING THE PROBLEM TO SOLVE (Group Work)
Carry out Nominal Group Technique (NGT) with your team. Rank the problem listed: each member has a total of six points to rank the best
three problems based on each members choice ~ the most important gets 3 points, the least gets 1. The problem with the highest points should
be the choice the group has collectively agreed to work on as your class project.
Total 6 6 6 6 6 6
*You may start using your name initial for recording purpose; i.e., WNA for Wan Nur Ashiqin,
Course Module Page 13
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
WORKSHEET E
PROPOSE A SOLUTION (Individual)
1. What do you think are the solutions to the problem your group has collectively
chosen?
2. Please conduct some research to find out.
3. Take one or combined solution that you think is the most viable to solve the
problem.
4. Describe the solution in the space below.
The best solution is there must be a discipline action need to be taken so that there
are no more sexual harassments happened in the workplace. The action must be
hard such as getting sack from the workplace. The person who got harassed need to
stand and speak up. There is an act in Malaysia called as Akta Keselamatan dan
Kesihatan Pekerja 1994 that can be used to ensure the safety of the workers. The
combined solution that I think is the person who got harassed need to report to the
management and the management need to take some actions.
WORKSHEET F
Course Module Page 15
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
WORKSHEET G (OPTIONAL)
SELECTING THE SOLUTION (Group Work)
Total
Idea #
1
10
Total 6 6 6 6 6 6
Course Module Page 16
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
Proposed
Solution Client
* Client refers to the people for whom the proposed solution is intended. They are the
people affected by the problem.
Example
A. Client Side
What are tasks to What difficulty they face? What outcomes and
perform /accomplish? Wait a long time benefits do clients want?
Call taxi Overcharged by taxi Easy mode of payment
Give directions Unsafe driver Taxi to arrive on time
Find taxi Compete with Professional driver
Pay other customers
What problems to solve? What are the undesired What are the positive
Getting a taxi to reach costs / situations? emotions required /
destination on time Wasting time desired / expected?
Available taxi to where Dangerous Happy
customer wants to go Pay extra Satisfied
What are need to satisfy? What are the negative What are the savings
Need to reach my destination emotions they experience? required / desired /
without being cheated Irritation expected?
Anger Saves time
Frustration
Course Module Page 18
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
C. Problem-Solution Fit
3. Now, lets see if you have a problem-solution fit. Meaning, you need to check if
your proposed solution match your intended client.
Course Module Page 19
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
4. Arrange your responses as shown in the diagram below and match the
pain relievers to pains and gain creators to gains
4. If the benefits (pain relievers and gains creators) your solution offer do not match
the needs of the client, then you need to reiterate (repeat) the process. You may
step back to re-examine the proposed solution or even go back to the problem
you are trying to offer solution.
WORKSHEET H
Problem: Sexual Harassment in workplace __________________________________________________________________________________
What are tasks to perform What difficulty they face? What outcomes and benefits do
/accomplish?
- Anxiety
clients want?
- Moral down
- Having trouble focusing on
works
- Being at the workplace
without feeling anything that
uncomfortable
- Doing their own works in
their office
- Going to the office
What problems to solve? What are the undesired costs / What are the positive emotions
- Avoiding the person who in situations? required / desired / expected?
charge in the harassment
- The uncomfortable feeling at
the workplace because of the
harassment
- Causing phobias - Feeling comfortably
- Can be dangerous - Brave enough to fight
- Affects work perfomance - Not depressed
What are need to satisfy? What are the negative emotions What are the savings required /
they experience? desired / expected?
- Being at the workplace
without feeling scared of
the harassment
- Sad - Save time
- Depression - Save energy
- Scared
- Phobias
Problem-Solution Fit
Course Module Page 22
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
When your solution fits the problem, work on the plans to carry out to get your solution off the ground.
Key Resources Key Activities Key Partners
Who / What required to get more information What need to be done to get proposed Who are the people / authority who can help
on the proposed solution? solution accomplished? you get the proposed solution be realised?
*The list may grow as you advance into solid solution to your proposed problem. Keep all evidence of reading materials, fact finding notes,
communication, activities, etc that you use while carrying out your plan as listed. Remember to attach all the evidence when submitting your
project portfolio.
Course Module Page 23
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
YOUR POSTER DRAFT (The Box below is scaled down from A1 size). Your poster can be in portrait or landscape layout.
Course Module Page 24
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
CHECK
CONTENT (10 MARKS)
()
1. Cover Page, Table of Content, Divider
2. Abstract
3. Weekly Progress Meeting Report
4. Individual Brainstorm List, Problem Selection and Description
5. NGT for Group Selection
6. Individual description of solution for the chosen problem
7. Group record of solutions (diagrammatic NGT)
8. Problem-Solution Fit
9. Key Partners, Resources and Activities
10. Evidence of Communication with key Resources/Partners
ABSTRACT FORMAT
The title should summarize the abstract and convince the reviewers that the
topic is important, relevant, and innovative. Following the title, the names of all
authors and their institutional affiliations are listed.
2. Introduction:
3. Methods:
4. Results:
5. Conclusion:
State concisely what can be concluded and its implications. The conclusions
must be supported by the data presented in the abstract; never present
unsubstantiated personal opinion.
Course Module Page 25
Wan Nurashiqin Wan Mohamad
LMCE2012 Workplace Communication I
Semester 2 Session 2016/2017
Reflection is an exploration and an explanation of events not just
a description of them. It is also more personal than other kinds of
academic writing.
Reflective writing often involves revealing anxieties, errors and
weaknesses, as well as strengths and successes. This is fine, as long
as you show some understanding of possible causes, and explain
how you plan to improve.
Normally necessary to select just the most significant parts of the
event or idea on which youre reflecting. If you try to tell the whole
story youre likely to use up your words on description rather than
on interpretation.
It is often useful to reflect forward to the future as well as reflecting
back on the past.
Always write about yourself and your experiences (although you can
involve other people).
There are two reflections to be handed in. One is on your learning experience while
working on the progress meeting, and the other is on your learning experience while
preparing for the poster presentation.
VOCABULARY HELP
The following are just a few suggestions for words and phrases that might be useful
in reflective writing. Using any of these words and phrases will not in itself make you
a good reflective writer, of course!
We are not suggesting specific vocabulary for any descriptive elements of your
reflective writing, because the range of possible events, ideas or objects on which you
might be required to reflect is so great.
Events, of course, are nearly always described using the past tense.
_____________________________________________________________________
is probably related to
_____________________________________________________________________
3. EVALUATE (OUTCOME)
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
REFLECTION (10%)
Progress Meeting
We do not learn from experience... we learn from reflecting on experience.
John Dewey
The questions in italics only serve as a guide to help you direct your thoughts in
writing your answers.
1. Description
What
happened? How
did you react?
2. Interpretation
What was
most
important /
interesting to
you?
What skills /
qualities /
abilities did
you like?
What can
you improve /
do better / do
differently?
3. Outcome
What have
you learned
from this?
What does
this mean for
the future?
REFLECTION (10%)
Poster Presentation
Learning without reflection is a waste, reflection without learning is dangerous.
Confucius
The questions in italics only serve as a guide to help you direct your thoughts in
writing your answers.
4. Description
What
happened? How
did you react?
5. Interpretation
What was
most
important /
interesting to
you?
What skills /
qualities /
abilities did
you like?
What can
you improve /
do better / do
differently?
6. Outcome
What have
you learned
from this?
What does
this mean for
the future?
Your team members will appraise your performance in preparing for the progress
meeting evaluation. Circle the number given in each box.
Score Key
Name of team
members
(Evaluators)
Descriptors
2. My peer participated
in the initial
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
discussion to get the
project going.
4. My peer was
friendly,
enthusiastic, and 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
positive during group
work.
TOTAL (n)
5% = (n/20)
Your team members will appraise your performance in preparing for the poster
preparation meeting evaluation. Circle the number given in each box.
Score Key
Name of team
members
(Evaluator)
Descriptors
1. My peer contributed
with creative ideas
0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
that enhance the
project.
2. My peer came up
with original and 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
unique ideas.
4. My peer was
encouraging and
complimentary of 0 12 34 0 12 34 0 12 34 0 12 34 0 12 34
my own performance
in the group project.
TOTAL (n)
5% = (n/20)
Reference
1. Marescal, P., Guercio, A., & Stanganelli, L. 2012. ETCplus: A Project for the
Creation of Innovative Universities. Proceedings of the VII Workshop of the
Eclipse Italian Community (Eclipse-IT 12), At Pozzuoli (NA) , IT, September 20-
21, 2012
3. Osterwalder, A., Pigneur, Y., Clark, T., & Smith, A. 2010. Business model
generation: a handbook for visionaries, game changers, and challengers.
Hoboken, NJ: John Wiley & Sons
4. Osterwalder, A., Pigneur, Y., Bernarda, G., Smith, A., & Papadakos, T. 2014
Value Proposition Design: How to Create Products and Services Customers
Want. Hoboken, NJ: John Wiley & Sons
6. World Economic Forum. 2016. The Future of Jobs. Report 18 January 2016.
https://www.weforum.org/reports/the-future-of-jobs
Course Module Page 33
Wan Nurashiqin Wan Mohamad