SHERYL M.

GONZALEZ
2 SCHILLING STREET CAMELLA 3A SUBD PAMPLONA TRES
LAS PINAS CITY , PHILIPPINES EMAIL ADDRESS:chelliechelle25@gmail.com
CONTACT NO: 09369467922

SUMMARY OF QUALIFICATIONS: WORK EXPERIENCES:

Willing to show up on time
Honest & Trustworthy COMPANY:ADITYA BIRLA MINACS
Willing to help, patient with people, POSITION: Customer Service Representative / SME
do my share and willing to learn. DATE: NOVEMBER 2009 MAY 2014 (5 years)

SKILLS AND STREGTH: PERSONAL DATA:

Computer Literate RELIGION: CATHOLIC
Communication in both Filipino and English AGE: 36
BIRTHDATE: October 12, 1980

EDUCATIONAL ATTAINMENT:
COLLEGE: AB MASS COMMUNICATION
SCHOOL: Dominican College
San Juan Metro Manila
1998 - 2000

OBJECTIVES:
- a position that requires organizational & supervisory skills that would
Welcome assignments in operations, customer service or other related
Areas.
-answer calls and respond to emails
-handle customer inquiries both telephonically and by email
-research required information using available resources
-manage and resolve customer complaints
-provide customers with product and service information
-enter new customer information into system
-update existing customer information
-process orders, forms and applications
-identify and escalate priority issues
-route calls to appropriate resource
-document all call information according to standard operating procedures
-complete call logs