JOHN RAY F.

BACATAN
Camella Homes Lawaan Talisay City - Cebu
Mobile +639434425667 E-mail jr.baczter@gmail.com

Objective:
To obtain a position where I can maximize my skills and to establish rapport to the company and
to the people Ill be working with.

EDUCATIONAL BACKGROUND

College Education

School: Cebu Institute of Technology - University

Address: N. Bacalso Ave., Cebu City
B.S Mechanical Engg 1st year - 3rd year credit units
B.S Hotel and Restaurant Mgt 2011 - 2012

High School Education:

School: Cebu Institute of Technology University

Address: N. Bacalso Avenue Cebu City
Year Graduated: 2005-2006

Elementary education

School: East Visayan Academy

Address: BulacaoTalisay City, Cebu
Year: 2001-2002

PERSONAL DATA

Date of Birth : December 02, 1989

Place of Birth : Cebu City, Philippines
Permanent Address : Camella Homes Lawaan Talisay City - Cebu
Gender : Male Weight : 170 lbs
Citizenship : Filipino Civil Status : Single
Height : 510 Religion : Roman Catholic
Fathers Name : Jose Bacatan Mothers Name : Raquel Bacatan
Occupation : Businessman Occupation : None

QUALIFICATIONS AND SPECIAL SKILLS

Computer: Familiarity with Microsoft Word, Excel, Visual Basic, Java, HTML, PhP, and Flash
Fast learner, with good interpersonal and organizational skills. Excellent interpersonal
relationship and communication skills in both oral and written
Creative and Organized
Willing to work with less supervision
Hardworking, studious and with unquestionable character and integrity.
Languages: English, Tagalog and Cebuano
References

Pablito G. Suerte Regina Moga II

MIS-ETO HEAD Front Office Manager
Cebu Institute of Technology University Quest Hotel and Conference Center - Cebu
+63 922 7477 108 +63 922 3417 706

WORK EXPERIENCE

Working Student MIS Enrolment Technical Office October 2008-October 2011

Ramp Model Freelance Model 2008-2010

Quest Hotel and Conference Center Cebu October 24, 2011 January 17, 2013
Front Desk Agent Front Office
Guest assistance, cashiering, selling, administrative and clerical functions to address
requirements for front desk operations
Check in and check out procedures
Standards and procedures of the hotel in order to achieve operational efficiency
Maximize revenue potentials and customer satisfaction through proper, prompt and
strategic delivery of front desk related services

Quest Hotel and Conference Center - Cebu January 18, 2013 November 28, 2015
Front Office Supervisor
Job purpose of Front Desk Supervisor is to assists Front Office Manager by overseeing
the responsibilities of the Front Desk staff. Ensuring that the guests are being serviced in a
professional and competent manner
Checks AM and PM discrepancy reports
Has complete working knowledge of software system, including all daily transactions and
those which are not performed often
Has full understanding of software system and assists with reservations
Can perform all of the front desk functions to include Guest Service Aide, PBX Operator,
Front Desk Clerk, Reservationists, etc.
Assists Front Desk Clerks by checking guests in and out of the hotel
Handles checks and credit cards received from the guests for payment of hotel charge
Ensures proper staffing levels of Front Desk Clerks by assisting Front Desk
Manager/Front Office Manager in preparing weekly schedule and maintaining proper
documentation (time cards, disciplinary procedures, reviews, etc.)
Assists the Front Desk Manager/Front Office Manager by handling special requests,
group blocking and unusual circumstances.
Trains all new Front Desk Clerks.
Handling Guest Complain.

KPUB BBQ Restaurant

Restaurant Manager November 28, 2015 up to present
Recruiting, training and supervising staff
Agreeing and managing budgets/ problem solving
Planning menus and ordering of supplies.
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business
Overseeing stock levels
Producing staff rotas
Handling customer enquiries and complaints and taking reservations
Greeting and advising customers
Preparing and presenting staffing/sales reports
Keeping statistical and financial records
Assessing and improving profitability
Setting targets
Handling administration and paperwork
Making improvements to the running of the business and developing the restaurant.

I hereby attest that all the information here is true to the best of my knowledge.

John Ray F. Bacatan

Applicant