27/07/2017 2185569 - Dashboards are stuck in the initialization status while previewing in BI launchpad - SAP ONE Support Launchpad

2185569 - Dashboards are stuck in the initialization   

status while previewing in BI launchpad
Version 1 from 26.06.2015 in English
Component: BI-RA-XL Category: Problem
Priority: Normal Release Status: Released to Customer 0customer ratings

SAP Note/KBA Number 

Description Product Customer Ratings

Symptom

Dashboards are stuck in the initialization status while previewing in BI launchpad.

Environment

SAP BusinessObjects Business Intelligence Platform 4.0 SP6.

Reproducing the Issue

1. Preview the dashboard in BI launchpad.
2. Dashboard is stuck in the initialization status.

Cause

Unknown reason.

Resolution

Restart both dashboard processing server and dashboard cache server.

Keywords

Dashboard,stuck, initialization,preview

Product
Product or Product Version

SAP BusinessObjects Business Intelligence platform 4.0

Customer Ratings
https://launchpad.support.sap.com/#/notes/0002185569 1/1