RESEARCH METHODOLOGY

Research Design

The Research design used in this study is Descriptive Design.

Source of Data

Primary Data are collected by using the survey method of data collection.

Secondary Data are collected from internet, magazines, reports, articles and journals.

Data Collection Method

The Survey method is used for the data collection. The data which is collected directly from
respondent to the best of my knowledge and belief of such research is Primary data. My analysis
is mainly based on the responses of the respondents

Population

The population of this study is all respondents of the different city

Mode of Contact

The mode of contact is done online

Sampling Unit

Individual.
Sample Size

17 Respondents.

Area

The Research is being done within the different City.

Data collection instrument

Structured questionnaire / Google forms

Model Specification / Data Processing

Microsoft excels/Google forms

Different age groups of responders:

Age No. of respondents

10-15 0
15-20 10
20-25 4
25-30 2
Above 30 1

Are you regular customer?

Responds Percentage of responds
Yes 88%
No 12%

Do bank sends regular updates?

Yes No Maybe
76% 18% 6%
 Which service you like most?
Traditional Banking Internet Banking Mobile Banking

0% 59% 41%
 Are you satisfy with your banks management?
Yes No Maybe
88% 12% 0%
 Service of the bank which you like most?
ATM Netbanking Mobilebanking Others
20% 60% 15% 5%