ELAINE I.
KASSIN
[Link]@[Link]
(571) 285-7703
PMO PROJECT OR PROGRAM MANAGER
EXCELLENT WORK ETHIC, COMMON SENSE AND GOOD COMMUNICATION SKILLS
CLOUD IMPLEMENTATIONS; DATA CENTER MIGRATIONS; VOIP; SDLC; INFRASTRUCTURE; INFORMATION
SECURITY; BUSINESS INTELLIGENCE
LONG-TERM, CTH AND PERMANENT
PREFERRED LOCATIONS: TELECOMMUTE/REMOTE; NO. VA; WASHINGTON, DC; SOUTH CAROLINA; MIAMI, FL
10+ years Project and Program Management 15+ years IT Experience
Full Lifecycle Service Delivery, PMO; Agile; Telecommute/Remote and Onsite
PMBOK ($50 million+)
10+ years Onshore and Offshore Matrixed and 10+ years CIO and CTO Relationship
Dedicated Resource Management Management
Financial Services: Fannie Mae, Merrill Lynch, Federal Government Civilian and DoD: US
The World Bank, Wells Fargo, Freddie Mac, JP DoL, US Post Office, US Patent Office, NMCI
Morgan Chase (IDIQ, FFP, T&M Contracts)
PM Tools: Visio; MS Project Server (Project VoIP PM Cisco Call Manager; MPLS; Unified
Plan development, WBS); Sharepoint; Office Communications, Avaya
365; Salesforce
Infrastructure PM Data Center Upgrades, SDLC PM: App development;
Migrations Regression testing: QA
Cloud-based Implementation PM: Cisco Call Business Continuity PM High Availability;
Manager; SAP; NetSuite; Azure; Office 365; Online replication; Advanced Storage (IBM,
Exchange 365; Sharepoint; Salesforce; Workday; EMC, NetApp)
Concur; ADP; Dropbox; Fax2Mail
10+ years licensing management: Microsoft, etc. 10+ years asset management: digital tracking, CMDB,
etc.
CERTIFICATIONS ITIL; PMP in progress
EDUCATION B.A., Economics and Finance Rutgers University
New Brunswick, NJ
SPECIAL ACTIVITIES Stop Hunger Volunteer First United Presbyterian Church April,
2016 - Present
TECHNICAL
Cloud systems: Cisco Call Manager; SAP; NetSuite; Azure; Office 365; Exchange 365; Sharepoint;
Salesforce; Workday; Concur; ADP; Dropbox; Fax2Mail
Enterprise applications: ERP: SAP; Oracle; Peoplesoft
Network monitoring: HP OpenView; Compaq Insight Manager
Offiec Applications: SharePoint; MS Project Server; MS Visio; MS Office 365; Cisco Call Manager
10.x; Unified Communications; eBUY; CAMS; EDW; Team Track; PCTS; Apptus; Remedy; LDRPS; MS
Outlook 365; MS Exchange; Veritas; Tserver; TelMS Bridge
Datacenter technology: Cisco Global Site Selector
Virtualization: VMWare; HyperV
Firewalls: Cisco Pix; Checkpoint
Operating Systems: Windows 10; 2008 Server; AIX; Solaris; UNIX; Linux; Citrix
Protocols: TCP/IP; IPX/SPX; LDAP; SMTP; POP3; NNTP
Hardware: Blade Servers: Compaq; Dell; HP; IBM.
Storage: Optical disk; SAN; NetApp; EMC
VoIP hardware: Cisco 9951, 7961 and 7962 handsets
Switches, routers: Cisco; 3com.
Desktops and laptops: IBM; Dell; Compaq; HP; Gateway; Toshiba; UltraSPARC 1; Acer
Telecom: Cisco CallManager 10.x; Cisco Unified Attendant Console Standard; Cisco Unified
Communications for Voicemail; Cisco Jabber; Show and Share; MPLS T1;
Cisco VoIP handsets (7961, 7962, 9951), iPhone 4S
Wireless: Cisco; Aruba (Amigopod, access points, control centers)
Vendors: BCM/SAN: IBM DS4800; SunGard; Iron Mountain; Veritas; NetApp; EMC; Clarion
Software: Cisco; Microsoft; Symantec; VMWare; IBM
Hardware: Cisco; 3Com; Dell; HP; IBM
Solutions providers: CenturyLink/Qwest; CommSolutions; CommWorks; RDS Solutions; ISI; L3
Communications; Enghouse; Opentext
PROFESSIONAL HISTORY
FAMILY LEAVE AND TECHNICAL STUDY 6/2016
6/2017
TEMPORARY CARE FOR RELATIVE WITH ALZHEIMERS
FANNIE MAE 4/2016 5/2016
VoIP Project Manager Fax2Mail, CCE9 and Cisco CUCM Application Upgrade
Reston, VA
Manage the Fannie Mae Call Center application upgrade from CIM7 to CCE9
Manage the upgrade of CUCM 6.5 to CUCM 10.5
Manage the upgrade and migration of Rightfax to the cloud (Rightfax to Fax2Mail)
Office 365 migration, Exchange 365 migration
Change management; Meeting management
Project plan development MS Project Server
Vendor management Enghouse, OpenText
User training program development
MERRILL LYNCH/BANK OF AMERICA 6/2014
11/2014
Associate VoIP PM and Systems Analyst Cisco Call Manager, Att. Console Upgrade
Pennington, NJ
VP, CIO liaison between the telephony group and senior ML IT and business management
Cloud migration: Upgraded the Cisco Call Manager User Web pages for all branch users.
SDLC: Managed the deployment of upgraded Cisco Call Manager v 10.x and Cisco Attendant Console 9.x to
650 Merrill Lynch branches across the U.S.
Technology Upgrade: Requirements Data Collection and Management
Upgraded Cisco Call Manager from 6.x to 9.x and Cisco Attendant Console from 6.x to 10.x versions; Call
Manager server cluster consolidation (from 11 to 7 clusters)
Rollout schedule development, technical issue resolution and information dissemination
Call Manager migration schedule distribution and maintenance to the project team and GWIM branch and user
base, (Merrill Lynch and Cisco)
Meeting management with the branch BSAs and PMs: Managed and led the weekly pre-migration meetings
with the branch BSAs (Branch Services Administrators) to prepare them for the CUCM Call Manager and Cisco
Attendant Console upgrades for their sites
Communications management: developed and distributed the necessary schedule, freeze, day of and
Attendant Console training notices. Developed and distributed the CUCM Personal Web Page Quick Reference
Guide and the Cisco Unified Attendant Console Standard Quick Reference Guide.
Developed Day 1 post-migration test scripts and managed those testing exercises with the volunteer branch
BSAs
Manage the technology upgrades and migrations supporting the Advanced Telephony Platform (ATP), which
incorporates the Cisco Unified Communications Manager (CUCM), Cisco Attendant Console application &
Genesys T-server, TelMS Bridge.
Interview branch management, Branch Services Administrator (BSA) and selected users to understand
Attendant Console requirements and customize configurations within allowable standards
AXALTA (FORMERLY DUPONT) 1/2014 -1/2014
Senior Technical Program/Engagement Manager Network Migration from Dupont
Glen Mills, PA
Engagement Manager: Technical and business liaison between Axalta and FCS IT and business senior
management
SDLC: Managed the migration, upgrade and deployment of SAP, Oracle and other manufacturing ERP systems
from the Dupont network to the new Axalta network
Peoplesoft; SAP/Ariba; Oracle; Cisco; VMWare
Senior PM managing the buildout and migration for Axalta (formerly a division of Dupont) from the Dupont
network
MS Project; Sharepoint; Visio; Remedy
Scope and schedule management, budget management, change management, procurement, ITIL process
implementation
US and offshore team (India) interaction, 24X7 NOC (offshore) infrastructure
Data Center buildout; Network migration; Site migrations and cutovers; SAN
Application and data migrations; Desktop migrations
Data pipe buildout and deployment, data transfer from Dupont network
Failover plan
Netapp, EMC, IBM Flex, Cisco switches, MPLS circuits, VoIP, HyperV, Hyperion, AIX 5 and 7 series servers, HP
(Windows) Blades and UCS servers, Sun Solaris, Solarwinds, SAP, Oracle, Checkpoint, Wireless technology
Verizon, AT&T
TEMPORARY DISABILITY - CAR ACCIDENT 4/2013
1/2014
Neptune, NJ
AMERICAN INCOME LIFE 2012 2013
Technical Project Manager Database migration and upgrade, Recruiter
Eatontown, NJ
SDLC: Managed the upgrade and deployment of a new insurance contact management system for the AIL
franchise in Eatontown, NJ
PMO development: standard documentation; processes. tools, etc.
Technical project management: Managed a client data migration to facilitate more efficient data management.
Upgraded an internally developed contact management system to capture additional client and vendor
information.
Scope and schedule development. Budget and cost management. Resource management. Vendor
management
MATHESON TRI-GAS 2/2012 5/2012
VoIP Technical Project Manager Cisco Call Manager Infrastructure Upgrade (Contract)
Basking Ridge, NJ
PMO development: processes, documentation, tools, etc.
MS Project; Sharepoint; Visio
SAP/Ariba; Oracle; Cisco
Technical project management (initiation through closure): Multiple project management (i.e., scope, schedule,
budget, risk, change management, resource management (internal engineers and external vendors), etc.).
Work with management at all levels of the organization (CIO, etc.): Cisco Show and Share implementation;
Logistics CDR reporting tool; IT installs and upgrades (routers, switches, wireless, VoIP, mobility); site moves,
etc.
Company-wide (230+ sites) infrastructure upgrade: Cabling, MPLS, router, switch, wireless, VoIP and mobility
upgrade project to homogenize the telecommunications backbone of sites acquired during 3 mergers-retail
locations (propane, tools, etc.) and manufacturing and fill plants (production of medical-grade oxygen, air
separation units, etc.).
Capacity Planning & Forecasting, Stability Assessment, Functional Test Coordination, Acceptance Certification.
Implementation Planning & Execution
Vendor management: CommSolutions; CommWorks; Qwest; NetQMedia; ISI; L3 Communications
Risk management; change management; budget and cost management; Release management
Cisco switches and routers; MPLS T1 circuits; Aruba wireless hardware (Amigopod, access points, control centers),
Cisco handsets, iPhone 4S
Cisco CallManager 7.1.5, Unity, Cisco Jabber; Cisco Show and Share
Windows 7; MS Project; Sharepoint; Visio; MS Office 2010
TECHNICAL PM BUSINESS ANALYST BUSINESS DEVELOPMENT MANAGER
4/2010 2/2012
VA/NJ
SDLC: OS and application migration and upgrades: Windows 7, etc. System requirements, application version
compatibly, OS builds, virtualization decisions, etc.
2011 IT Business Development: Managed new business development and sales from start to finish;
established and maintained new accounts through various means (cold-calling, warm leads, existing
relationships, etc.)
9/2010 - CDW/Century 21 Department Stores-Business and Systems Analysis: Escalate (retail
application) 9.5/Oracle 9.4/AIX 5.3/ IBM DS4800 storage sub-system performance troubleshooting, analysis
and resolution recommendations high-availability assessment and recommendation
6/2010 - BDO Seidman/AAMVA- ITIL Analysis/Engineering: Risk Management; Business
Analysis/ITIL Assessment: (worked in conjunction with BDO Seidman to analyze the current ITIL and project
management infrastructure to determine gaps and recommend improvements to processes, policies and
procedures (i.e., risk assessments, etc.)
UNITED STATES POSTAL SERVICE (HQ) 1/2010
4/2010
Contract and Vendor Management Analyst Washington,
DC
eBuy/eBuy2; CAMS; Team Track; Emptoris; eAccess; PCTS; EDW
Data center upgrade and migration
COTS applications: MS Office; Access; Visio
Proposal review; SOW; NCJs; SOOs (CLINs, labor categories, period of performance dates, scopes, etc.)
Federal Contract and Vendor Management (T&M, FFP): Award-processing support to ITCMC (Accenture, HP/EDS,
General Dynamics, Northrop Grumman)
US PATENT AND TRADEMARK OFFICE 10/2009
Quality Manager Alexandria, VA
Quality management/business process quality assurance: Customer service SLA metrics and quality
management
EAMS (REMEDY) CR monitoring and review; VMWare, Oracle; MS Windows 2003; MS Office XP; MS Project; MS
Visio, etc.
THE WORLD BANK 1/2009 4/2009
Technical Project Manager Datacenter move and buildout Washington,
DC
Data center migration and upgrade: Project Management -Internet Services Program (ISP) GSR (distributed
Web environment, COTS and home-grown applications); Passkey; IRIS4 content management; Remedy;
Oracle; Domino Server; WebSphere App Server 7; PeopleSoft; SAP/Ariba; Tivoli Storage Manager; Cisco Global
Site Selector (GSS), VMWare, etc.
Wireless mobility technology
Capacity Planning & Forecasting. Environment Planning & Readiness. Release Management
Stability Assessment. Functional Test Coordination. PVS Regression Analysis
Acceptance Certification. Implementation Planning & Execution. Post Production Impact Analysis
Vendor management: (i.e., VMWare). SharePoint administration and development
Technical documentation; technical research (VMWare, WebSphere, Cisco Global Site Selector, etc.)
HITACHI AMERICA LTD. (ITSS) 1/2008
11/2008
Engagement Manager/Project Manager PMO (Datacenter decomms, etc.)
San Francisco, CA
Project management: Data center move and decommission
Engagement management: IT liaison between ITSS (Hitachi America Ltd.) and Hitachi Data Systems (HDS).
Managed the relationship which governed the IT, financial and communications portion of the ITSS and HDS
business.
Apptus product development and management: asset management system development and improvement
(depreciation tracking, etc.)
Operations management: Enforcement of development and management of the business Engagement
process.
Microsoft Exchange server migration. Financial management (billing reconciliation, etc.)
EN POINTE TECHNOLOGIES 2/2007 11/2007
Release Manager - Sr. Technical Project Manager - Operations Manager PMO
Remote
Project management, COTS applications: Wachovia Dealer Services (operations support) and NY Vehicle
Inspection Program (NYVIP) (hardware repair programs; [Link]
Vendor management: Sub-contractors, software, hardware, licensing, service quality control. Contract
management Contractors, MSAa, SLAs
Capacity Planning & Forecasting. Environment Planning & Readiness. Software Delivery Planning &
Forecasting
Implementation Planning & Execution. Post Production Impact Analysis
Asset management; meeting scheduling and management
WELLS FARGO 10/2006 1/2007
Sr. Technical Project Manager PMO (Linux OS upgrades, application upgrades, etc.)
San Francisco, CA/Remote
Program and vendor management: Set and communicated program goals to all IT stakeholders
Data center upgrade (Arizona)
Change Management. Capacity Planning & Forecasting. Environment Planning & Readiness
Software Delivery Planning & Forecasting
Stability Assessment
Implementation Planning & Execution. Post Production Impact Analysis
Share Point; MS Office; Windows XP; MS Project; STAMP, Planview, CREST
SDLC: UNIX, Avaya, OS and Application migrations/upgrades, wireless technology
TECHNICAL PM VERIZON BUSINESS/THE GAP; SYNERGISTIC SOLUTIONS
1/2006 10/2006
NY, NY
Systems integration and development
Capacity Planning & Forecasting
Implementation Planning & Execution
Post Production Impact Analysis
U.S. DEPARTMENT OF LABOR 1/2005
11/2005
Sr. Technical Project Manager - Business Continuity (Disaster Recovery Upgrade)
Washington, DC/SF, CA
Program /Project Management, Business Continuity/Disaster Recovery PMO (COOP; data center, BC plan and
systems realignment)l Scope development; scheduling; resource planning; budgeting (earned-value
management); meeting management.
Gap Analysis; failover data center upgrade; planning and testing (5,000+ users); impact analysis
Release management ; Capacity Planning & Forecasting
FREDDIE MAC 6/2004 12/2004
Technical Project Manager Business Continuity/DR Planning and Management
Herndon, VA
Project management-Business Continuity/Disaster Recovery (NOC); Data management and planning
Vendor management (Sungard)
BC/DR Risk Assessment; Impact Analysis; Failover planning and testing
TECHNICAL PM 11/2002 5/2004; 12/2001
4/2002
NY/CA
Systems integration and development
Capacity Planning & Forecasting. Environment Planning & Readiness. Stability Assessment
JP MORGAN CHASE 6/2002 9/2002
Technical PM Network Admin NY, NY
Product management. BC/DR. Systems integration and development. Systems administration
SDLC: NT 4.0 to Windows 2000 migrations (desktops and servers). Capacity Planning & Forecasting
INTEL CORPORATION 8/2000 3/2001
Technical Project Manager/Sr. Network Engineer - Legal Dept. Business Continuity Systems
Santa Clara, CA
Business Continuity/Disaster recovery: LiveVault
Systems integration and development; systems administration, engineering and security; database and web
administration (NT 4.0; MS Office)
