Customer Service Executive

Reliance Jio - Navi Mumbai, Maharashtra

20,000 - 40,000 a month
Service Desk L1 JD:

Excellent Communication

Flexible to work in shifts

Key Responsibilities:

The Helpdesk Coordinator will act as the single point of contact to the customer/users
Responsible for attending all incidents, service requests landing at the Service Desk via the
Helpline Tool, Mail & Telephone.
Responsible for understanding the various categories of telephone sector calls
The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to Support
Groups, track it till closure, and update the user
Responsible for allocating proper call categories for the incidents and Service Requests
Adherence to response time is the key responsibility of SD
Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and
service requests as per the Severity
Responsible to monitor the Incident status to respond, resolution as per SLA
Responsible to ensure proper activity details are updated in tool
Responsible to inform Shift Lead & Manager in case Incident is violated or going to violate the
SLA
Responsible to generate daily, weekly & monthly reports
Call Escalation as per defined escalation matrix
Update to be provide to end users for their request.
Update customer on any delays to resolution of an Incident

Job Type: Full-time

Salary: 20,000.00 to 40,000.00 /month

Customer Service Executive (Airtel Gold Process)

First Job HR Solution - Airoli, Maharashtra
10,000 a month
Customer Service Executive (Airtel Gold Process)

Customer Care

Firstsource

Graduate

Fresher

salary
10,000 - 13,000/-

Airoli, Navi Mumbai

Selection Criteria

MandatoryPreferred

Education

Graduation degree/ diploma mandatory

Experience

Freshers allowed

Age

21 - 39 yrs

Communication

Good English skills Ability to [Speak]

Fluent Hindi skills Ability to [Speak]

Skills

Customer Service
Call Handling
Solve customer queries related to their bill payments

call priyanka 9769250930

Job Type: Full-time

Salary: 10,000.00 /month

Required education:

High school or equivalent