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Job Description
We are looking for a proactive and enthusiastic individual who comes with prior
experience in working in start-ups specially EdTech’s that understands the need of
high performance delivery to meet the set targets that aim towards ensuring overall
success of the product and the delivery team.
Responsibilities
Manage end to end operations of the delivery team, from launch of the batch to its
progress to its completion.
Achieve pre-defined key metrics in NPS, Course Completion Rate, Live Session
Ratings
Liaise with internal and external stakeholders to ensure seamless delivery of the
course and it’s curriculum
Handle grievance management, student escalations and retention of students
Collaborate with different teams within the Delivery team like Customer Success
Associates, Academic Mentors, Tutors, Subject Matter Experts (Part time and Full
time)
Ensure Live Session delivery is executed over the weekends as per requirements
Ensure overall success of the delivery team in achieving the metrics that ensure
success of the students
Stakeholder management
Manage a team of associates to ensure smooth day to day operations within the
delivery team including onboarding, live sessions, content consumption, etc.
Create weekly reports of the progress of the delivery team.
Should be able to work under minimal supervision
Requirements
Schedule:
Day shift
Speak with the employer
+91 9852183336
#Job description
Initiate telephone calls to insurance companies requesting status of claims for the
outstanding balances on patient accounts and taking appropriate actions.
Manage A/R accounts by ensuring accurate and timely follow-up.
Understand the client requirements and specifications of the project
Ensure that the deliverable to the client adhere to the quality standards.
Must be spontaneous and have high energy level.
Minimum 6 months work experience as an AR Caller in Revenue Cycle Management
Process
A brief understanding on the entire Medical Billing Cycle.
Must possess good communication skill with neutral accent.
Must be flexible and should have a positive attitude towards work.
Desired Candidate Profile
2200 for Night Allowance + 5000 Performance Incentive + 4000 Retention Bonus + 2
Way Cab Facility + 1500 WFH allowance
Shivani Parashar
Call/WhatsApp - 7999657405
Benefits:
Internet reimbursement
Provident Fund
Schedule:
Night shift
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work
(Required)
Education:
Total Login hours is 7.5 hours and working hours is 6.5 hours.
Interested Candidates can drop their CV on whatsapp no. 9289303703 or can contact
on same.
Role:Customer Service
Key Skills
Excellent Communication In English
International Voice Process
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Mount Talent Consulting Private Limited
Interested Candidates can drop their CV on whatsapp no. 9289303703 or can contact
on same.
Company Info
Contact Company:Mount Talent Consulting Private Limited
Address:MNC