Transactional language is language which is used to make a transaction and which has a result.

It can be compared with interactional language, which is used to maintain relationships.

Example
Learners in exams are often required to write a transactional letter, which has a clear objective,
e.g. asking for a refund or for information, or making a complaint.

In the classroom
Transactional language is often taught more than interactional language, as it involves shorter
turns, simpler and more predictable language, and can have a measurable result.

TRANSACTIONAL

how to take the medicine

how to open an account
how to do fractions
recipe details

Interactional language is the language we use to build and maintain relationships. It can be
compared to transactional language, which normally carries a message and is the language used
to get things done. To maintain interaction, speakers use interactional strategies.

Example
Learners in a multi-lingual group chatting together before a class begins are using interactional
language.

In the classroom
Teachers can present elements of interactional language, and raise learners' awareness of
interactional strategies by exposure to video and authentic conversation. Learners can learn to
use paralinguistic features such as gestures, eye contact, and body language, and linguistic
features used to maintain an interactional conversation including functions such as expressing
interest and asking for clarification.

INTERACTIONAL

greetings

coldness of the weather

lateness of the bus

prettiness of the baby