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Developing interpersonal skills is therefore designed to help you to get all ingredients to
work together effectively. Face-to-face situations provide the context (formal or
informal), objectives spell out the desirable ends, and behaviours are the means to
achieve them. In situations which are not face-to-face, such as a phone call or letter, what
you say or write represents your behaviour.
Fundamentals
There are just six interpersonal skills which form a process that is applicable to all
situations:
Are discussing how to solve a problem with a person who has more experience
than you, then listening is important
Know much more about what needs to be done to solve a problem than another
person, then communicating clearly and testing the other person's understanding
are higher priorities.
These are just some of the potential benefits of enhanced interpersonal skills.