The Gartner Enterprise Information

Management Framework

VISION Value Discipline Framework

Create an EIM vision that What business vision needs EIM as an enabler? Product Leadership
Best Product
enables your organizations Who owns the business vision?
Product Differentiation
business vision What does the supporting EIM vision look like?
Who will provide executive level sponsorship? Operational Competence Customer Responsive
Operational Excellence Product Leadership
Best Total Cost Best Total Solution
Adapted from The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Michael Treacy and Fred Wiersema

STRATEGY Industry
Create the EIM strategy and Which data or domains and use cases will be addressed? When and how?
Data Domain
road map based on your Which information management programs and projects are relevant,
needs and current status which are not, and how do they change over time? Vectors of
Use Case
Whats the current EIM maturity of your organization and what is the EIM Complexity
to be state? Organization
Whats the road map for achieving the to be state?
Implementation Styles

METRICS Make a Connection

From Data to Business Shareholders Financial Bottom-Line Results
Create an EIM business case Do you have the business on board? Metrics

based on improvements Does the business understand value in this EIM program? Executives Business Outcome
Metrics
Feedback
on Strategy
or attainment of How will EIM improve business outcomes, processes and decision making?
business outcomes Process
Owners
Business Process &
Workflow Metrics
Efficiency and
Effectiveness
What business outcomes, processes, workflows and data metrics are driving
the program?
Data Data Quality Accuracy and
Stewards Metrics Timeliness
What are the current benchmark levels for these metrics and what does
success look like? Stakeholder Level Focus

INFORMATION GOVERNANCE Information Governance Checks and Balances

Create an information How will you create, sustain and rationalize information governance efforts
governance framework that include executive sponsorship, policymaking, decision arbitration and
daily operational management? Executive Judicial Legislative Adminstrative
with clear responsibility Sponsor, Direct Enforce, Resolve Create, Approve Implement, Service
and accountability How will the information governance structure enforce its will? and Align and Rule and Enact and Recommend
Roles, Responsibilities and Accountabilities
How will the work of information governance and stewardship work get done? Policies and Procedures
Life Cycle Practices
Tools and Technologies
Quality Measures

ORGANIZATION AND ROLES Sets information

Executive-Level Business Designs, builds and manages the
technology infrastructure as needed
Sponsor
management policies
Create the necessary Where does the role of chief data officer report to within the
Information Author and
Project
business organization? maintain data Business Team
structures and roles to Goverance Board
Modeling
Data IT
support information strategy, What governance and stewardship organizations and roles are needed StewardData
Steward Data
Users/Data Maintanance
(centralized or distributed)
governance and stewardship to support EIM? StewardData
Steward
How will new strategy, governance and stewardship roles and structures Enforces information Modeling/ App/Data System Security/
management policies Integration Mangement Privacy
align and reconcile across IM programs and projects? Metadata

Information Data Quality Tools/ Monitoring/ Applciation

Who in the business are impacted by and consume the EIM metrics? IT Representation Architect Infrastructure Reporting Architect

INFORMATION LIFE CYCLE Author Store Pub/Synch Enrich Consume Analyze

Documenting and Who creates and consumes information? Who has authority, and who B2B Marketing Procurement Operations Logistics Sell Customer
understanding the flow should subscribe?
Idea
of information across What information processes will you need to assure in order to support
the organization is key creation, management, publishing, archiving, retrieval and leveraging of Engineer-
high-quality information across your organization?
to business process
optimization, governance What business processes and outcomes will the information life cycle
processes support?
and organization Go/No Go Evaluate Release Fulfillment Service

INFORMATION INFRASTRUCTURE Specialized Capabilities

Adopt the principles of the What technology infrastructure do you need to achieve your EIM goals?
How do you source this? Information Semantic Styles
Gartner Information Capabilities Information
Manage Metadata
Framework (ICF) to rationalize How does this fit into the organizations overall enterprise information and Capabilities
Common Capabilities
and modernize information- technology architecture? Framework
Describe Organize Integrate Share Govern Implement
management-related tools How and when will you apply ICF principles to maximize technology and
and technology to maximize information reuse, and improve information management agility? Information
Social Documents Tranactional
Data
IT/OT Image Audio Text Video Mobile Search
Engine

information asset utilization Sources

2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.
 The Gartner Enterprise Information
Management Framework

Vision

Strategy

Metrics

Information Governance

Organization and Roles

Information Life Cycles

Enabling Infrastructure

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Content
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