LAUREN G.

DIRENZO
1421 S Swarthmore Avenue, Swarthmore, PA 19081 | direnzlg@dukes.jmu.edu | (610)-331-2194
Campus Address 2445 Campus View Circle, Harrisonburg, VA 22801

EDUCATION
Communications Major
Public Relations Concentration
Human Resource Development Minor
General Business Minor
James Madison University May 2019

WORK EXPERIENCE

James Madison University, Harrisonburg, VA Spring Semester 2016-Current

Office Assistant
Forwards information by receiving and distributing communications; copying information
Serves students by backing-up receptionist; answering questions; forwarding messages; confirming students
appointments
Uses a personal computer and a variety of office software applications including word processing, email, and file
management
Operates office equipment such as printers, copy machines, fax machines
Answers phone calls from students, faculty, staff, and others

Acme Supermarket, Ocean City NJ and Sea Isle City NJ Summer 2015-Current when home
Cashier/Customer Service Representative
Served an average of 150 customers a day
Learned the responsibilities of a standard cashier; then moved up to a customer service representative after only
working there for three weeks
Received requests from other employers and customers about store questions
accepted payment by either cash, credit, debit or voucher
handled refunds, exchanges, credits or rain checks
assist in other areas of store; clean-up, shelf-stocking, keeping merchandise displayed in an orderly manner

Living Full Out Santa Monica, CA (Work from home-online) January 2017-February 2017
Marketing Intern
Contacts customers selling products through the phone
Designs social media/advertisements for the living full out website
Reports data from current rates of customers onto excel spreadsheets
Creates Survey Monkeys for LFO surveys

LEADERSHIP/ORGANIZATIONS

Madison Achievement Scholarship Student, James Madison University Fall 2015-Current

Member, Sigma Sigma Sigma Sorority Fall 2015- Current
Head of the Fundraising Committee, Sigma Sigma Sigma Sorority Winter 2017-Current
Pauls Walk National Philanthropy Shadow, Sigma Sigma Sigma Sorority Winter 2017-Current
Rho Gamma, Greek life Recruitment leader at James Madison University February 2017-Current
Freshmen Orientation Advisor, James Madison University Freshmen Guide April 2017-Current
Second Floor Representative, CAB leadership in Hoffman Hall Fall 2015- May 2016
Executive Board Student Council Leader; Director of Communications, COHS Fall 2014- Spring 2015

SERVICE/VOLUNTEER EXPERIENCE

Service, City Team Ministries, Chester, PA 2009-Current

Service, Alternative Spring Break Program- College of Business at JMU, Nashiville, TN March 4, 2017-March 10, 2017

SKILLS/INTERESTS

Photoshop/Editing pictures, Microsoft Word, Microsoft Office, Powerpoint, Access, Writing, Public Speaking, Strong
Communication Skills, Ability to Work Under Pressure, Strong Organizational Skills