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  • Luis R Resume

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    Luis R. Montoya is a student at Queens College expected to graduate in December 2018 with a Bachelor's degree in Nutrition and Dietetics. He has over 5 years of experience working in food service and customer service roles, including as a cook and customer service representative at Funtopia USA and Burger King, where he prepared food, answered customer questions, and ensured food safety standards. He also has call center experience handling inbound calls, resolving issues, and preventing customer cancellations. Luis is fluent in Spanish.

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    Luis R. Montoya is a student at Queens College expected to graduate in December 2018 with a Bachelor's degree in Nutrition and Dietetics. He has over 5 years of experience working in food service and customer service roles, including as a cook and customer service representative at Funtopia USA and Burger King, where he prepared food, answered customer questions, and ensured food safety standards. He also has call center experience handling inbound calls, resolving issues, and preventing customer cancellations. Luis is fluent in Spanish.

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    18 views1 page

    Luis R Resume

    Uploaded by

    api-379980213
    Luis R. Montoya is a student at Queens College expected to graduate in December 2018 with a Bachelor's degree in Nutrition and Dietetics. He has over 5 years of experience working in food service and customer service roles, including as a cook and customer service representative at Funtopia USA and Burger King, where he prepared food, answered customer questions, and ensured food safety standards. He also has call center experience handling inbound calls, resolving issues, and preventing customer cancellations. Luis is fluent in Spanish.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Luis R.

    Montoya
    735 Knickerbocker Ave Apt 3R Brooklyn, NY 11221
    347-515-8456 email: luirichardy@hotmail.com

    EDUCATION: Queens College, City University of New York Flushing, NY


    Bachelor in Nutrition and Dietetics, expected December 2018

    EXPERIENCE:

    Cook / Customer Service Representative, September 2014 to October 2016


    Funtopia USA, Middle Village, NY 11379

    Observed and tested food to determine if they have been cooked sufficiently
    Prepared quality products maintaining proper food safety practices
    Resolved customers complaints in the redemption center
    Answered questions about companys information
    Maintained accurate cash drawer

    Cook / Multitasking, April 2013 to June 2014


    Burger King Restaurant, Brooklyn, NY 11237

    Provided menu and answered customers questions about the items of menu and discounts
    Prepared and packed food according to Burger Kings policies and new York City Health
    Department
    Ensured the quantity and quality of food items served or packed
    Prepared quality products maintaining proper food safety practices

    Call Center Agent, August 2011 to March 2012


    Stream Global Services, San Salvador, El Salvador

    Received numerous inbound calls in a timely manner


    Organized records of calls in the call center database in a comprehensible way
    Assisted customers with technical and billing issues
    Answered questions about the company and product details
    Resolved customer complaints to prevent cancellation

    Skills:
    Fluent in Spanish

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