Identifies, diagnoses, and resolves Level One problems for user's personal Computer

software and hardware, Internet.

Good knowledge and understanding of the network infrastructure and protocols such
as TCP/IP, HTTP,etc., Desktop (PCs, Laptops and Peripherals) hands-on experience
for both hardware and software

Timely analyze whether any repairs or replacements is needed. Managing data base of
server & creating new users accounts.

Responsible for troubleshoot Microsoft windows issues.

Monitoring complete network & providing network statistics.

Responsible for the installation of operating system windows 7.

Responsible for the installation of softwares like antivirus, MS-office, adobe &
acrobat reader etc.

Responsible for maintaining the network & troubleshooting the network related
issues.

Responsible for maintaining & troubleshooting network printers.

Responsible for troubleshooting Internet issues.

Responsible for sharing the network printers.

Installing Windows 2000, XP, Server 2003, 2008, 7. Ms office excel, word,
powerpoint, Hardware & networking
etc.,

Creating user, groups, computer A/C and OUs & assigning right for user and group
for network resources and shared drives
? Installation and configuration of Domain Controllers in Windows environment along
with DNS and DHCP
? Configure net teaming.
? Manage Hyper V
? Handling disk quota and ntfs permission.
? Clone in virtual machine.
? Folder re-direction.
? Policy and site and services.
? Delegation, recycle bin and remote access.
? Logical topology.
? Network access protocol, windows deployment service and active directory
management service.
? Dynamic access controller.
? High availability.
? Distribution files services.
? DNS troubleshooting and domain trust.
? Global catalog and replication issue.
? Management of Active Directory domain controller FSMO roles in windows
Environment
? Coordinating with onsite and offsite Telecom/Network Team and service providers
for troubleshooting various issues like Link down, Link fluctuations etc.
? Manage client network/server using proactive monitoring tool eg. Kaseya
? Respond to Management Systems monitoring alerts of server/network and resolve
issues remotely.
? Remotely manage and maintain Exchange server and Active directory of our various
clients across the India.
? Remotely setup and troubleshoot printers both local and network.
? Server Backups and restoration are done using NTBackup NT in windows server on
DAT tapes and also DVD drives. Backup of all Server and Restoration of data
(Differential, Incremental and Normal Backup)
? Daily Server performance Checklists done for Server and Telecom regarding memory
utilization, paging file, processor usage, free space on drives and latest MacAfee
DAT, Database etc.
? Manage/develop internal IT management software system, patch management and IT
Inventory Audit
? Managing of Groups and group policy objects (GPO)
? Failover Clustering, Hyper-V and DFS server on windows server
? Exchnage Server Installations.
? Understanding Of prerequisite for exchange server Roles Installations..
? Managing mailbox Database & public folder database.
? Managing of Barracuda Spam and Firewall.
? Mailbox Quota Management, Mail delivery Restrictions, Message size restrictions..

? Upgrading Service Packs & Rollup In of Exchange Server.

? Backup and disaster recovery on exchange server.
? Configured and managing DAG in Exchange Server.
? Configured and Managing Symantec Backup Exec
? Handling Symantec Enterprise Vault server
? Office 365 Managing.

Server Operating systems and Windows Administration

? Installation and configuring of windows 2012 & windows 8.1
? Installation, configuring and managing dhcp server, dns Server, ads, backing up
server, ris server, dfs, disk quota, server backup and restore.
? Failover clustering with hyper-v, advanced network services, network load
balancing, adfs, adrms.
? Implementing group policy infrastructure, network access protection and
monitoring windows server 2012.
? Installing the file server resource manager and limiting the storage using quota
management.
? Blocking the files types using file screening.
? Combining the shared data's present in the multiple server using dfs and
replicating that data.
? Encrypting and decrypting the data using bitlocker and encrypting file system
? Installing and configuring dhcp failover.
? Implementing of dns security using dns cache locking, dns sec, dns socket pool.
? Installing and configuring the ip management.
? Creating and share a virtual hard disk to iscsi initiators from iscsi targets.
? Filtering the traffic using access control list.
? Installing and configuring of dynamic access control and branch cache
? Implementing a network load balancing cluster, configuring and managing the nlb
cluster and validating high availability for the nlb cluster.
? Configuring windows server update services to update client system in domain.
? Creating a policy for client health using network policy server.

? Handled around 120 Desktops Repair and Maintenance.

? Managed System and Network Activity to quickly detect any problems related to
System Security and Performance.
? System Failures in a Timely fashion and provide Daily Technical Support.
? Diagnoses and Resolves End-user Network or Local Printer Problems, PC Hardware
Problems and E-mail, Internet, WLAN and Local-area Network access Problems.
? Administrate Infrastructure, Including Firewalls, Databases, Malware Protection
Software, Educational Software and other Processes
? Supporting Windows Servers & Workstations in Educational Environment.
? Managing Active Directory, DNS, DHCP, Group Policy
? Adding users and groups in Active directory Users and Computers, and setting
rights for the users through Group policy.
? Data Backup and Recovery, Operating System Cloning for Multiple Computers Using
ACRONIS TRUE IMAGE.
? Handled Freeze and De-Freeze of System Drive using FARONICS DEEP FREEZE.
? Respond to and resolve help desk requests.

Currently working as a System Administrator for NovelERP Solutions Pvt Ltd, Mumbai
from 7th June 2017 to till date.Evaluate, Monitor and enhance IT infrastructure
with an emphasis of security, data confidentially and system integrity.
Key Contributions:-
Identifies, diagnose and resolves the level one problems for users personal
computers, Laptops, software and hardware, internet and connection technology.
Provides one-on-one end user solutions over the phone for users approved Personal
computer, Laptops and software.
Diagnose and resolves end user network and local printer problems, internet, WLAN
and Local Access Network problems.
Worked on Zimbra Mail Server, Able to create, delete, maintaining and managing
the users mail account, mail size quota, assigning permission to the users and
monitoring the reputation of the Mail server using the MX toolbox.
Maintaining and managing the Domain over the Go-daddy.com and installing the SSL
certificate throughout the Go-daddy.com.
Worked on VmWare ESXi Server (Version 6.0.0) and V-sphere Client (Version 6.0.0)
and Able to get a Backup of Mail server using VmWare ESXi Server over the Network
storage.
Worked on Clear OS open source Firewall for maintaining the network, and
managing, assigning permissions to the users for accessing the internet through the
firewall and also working on proxy server.
Worked on Amazon Web Services for monitoring and billing dashboard of the Server.

Installation of the relevant software as per requirement of the users such as SAP
Logon Console, Creating and accessing the Client's Server IP Address over the SAP
Logon Console, JAVA (jdk 8u25), Eclipse (Neon, indigo), Teamviewer, Anydesk, Ammy
admin, Forticlient VPN, Open VPN in Windows/Ubuntu OS System.
Working on VPN connection and Proxy Connection in Windows/Ubuntu OS System.