LUCENA, JOY NICOLE E.

#6 Arc Residences, Bareng Dr.,

Bakakeng North, Baguio City, Benguet
Contact no.: (0995) 473 2641
Email: joynicolelucena@gmail.com

OBJECTIVES

To be able to utilize my skills and talents for personal growth in the field of hospitality to render
good service and at the same time broaden my knowledge and experience for further career
improvement.

PERSONAL INFORMATION

Age: 20
Date of Birth: September 20, 1997
Place of Birth: Urdaneta City, Pangasinan
Gender: Female
Civil Status: Single
Height: 54
Weight: 51 kg
Nationality: Filipino
Citizenship: Filipino
Religion: Roman Catholic

EDUCATIONAL BACKGROUND

TERTIARY Saint Louis University, Baguio City

Bachelor of Science in Hospitality and Tourism Management
Major in Travel and Tours Management (BSHTM-TTM)

SECONDARY Our Lady of the Lilies Academy (OLLA)

Consejo St., Poblacion Urdaneta City, Pangasinan
Graduated March 2014

ELEMENTARY Our Lady of the Lilies Academy (OLLA)

Consejo St., Poblacion Urdaneta City, Pangasinan
Graduated March 2010

SEMINARS ATTENDED

o Civil Aeronautics Board (CAB) Seminar, Devesse AVR, SLU Maryheights November
2017
o 1st North Philippines Tourism Forum and Career Fair, CAP John Hay Trade and
Cultural Center, Baguio City October 16, 2017
o Research Seminar with the theme Exceeding Vision and Expanding the Possibilities
through Intensive Research. Devessee AVR, SLU Maryheights March 6, 2017
o First Aid Seminar, (Organizer) SLU Old Chapel, Diego Silang Bldg. November 20,
2016
 o Food Handlers Orientation Seminar with the theme: Food Integrity, Everyones
Responsibility. Devesse Lobby, SLU Maryheights Campus October 11, 2015
o HESO: The First SLU-HTM Entrep Skills Olympics, Entrepreneurship and Innovation:
A Path for Growth and Development through Hospitality and Tourism May 18, 2015
o Agrarian Reform Seminar, CARPer: Towards Poverty Alleviation and Inclusive Growth
Beyond 2015 SLU CCA Hall November 22, 2015
o Entering the World of Barista and Food and Beverage Seminar, SLU Maryheights
Devesse AVR May 17, 2015
o Management 1 Seminar, SLU Prince Bernhard Hall November 09, 2014

SKILLS

o Track record of providing highest quality customer service.

o Deals effectively with guest complaints and anger quickly and successfully.
o Good communication skills.
o Can work under pressure.
o Well organized and capable of managing multiple projects and meeting deadlines.

CHARACTER REFERENCE

Mr. Anton Baltazar

Adviser, Tours and Travel Agency Management
Saint Louis University, Maryheights Campus, Bakakeng, Baguio City
Cellphone no.: (0999) 999 8738

Ms. Ronna Gene Araullo

Adviser, Events and Convention Management
Saint Louis University, Maryheights Campus, Bakakeng, Baguio City
Cellphone no.: (0917) 506 3611

__________________________
Lucena, Joy Nicole E.
(APPLICANT)