A NARRATIVE REPORT ON INDUSTRY APPRENTICESHIP PROGRAM

EXPERIENCES IN SPARTA CREDIT MANAGEMENT SERVICES

2603 JOLLIBEE PLAZA BLDG EMERALD AVE ORTIGAS CENTER PASIG CITY

Submitted to:

_____________________________________
(Practicum Coordinator)

In Partial Fulfillment of the Requirements

In On-The-Job Training (OJT331) in
Bachelor of Science in Business Administration
Major in Marketing Management

Submitted by:

(Noel M. Masanque Jr)

TERM 3, SY 2019-2020
Informatics College Eastwood Inc.
(On-The-Job Training)
185 E. Rodriguez Jr. Ave. Bagumbayan, Quezon City, 1110 Metro Manila
 CERTIFICATE OF APPROVAL

This report titled A Narrative Report on Industry Apprenticeship Program Experiences in

Sparta Credit Management Service which is submitted by Noel Masanque Jr in partial
fulfillment of the requirements for the course On-The-Job Training (OJT331) in Bachelor of
Science in Business Administration Major in Marketing Management Program is hereby
approved.

________________________________
Practicum Coordinator

________________
Rating

_________________
Date
 SPARTA CREDIT MANAGEMENT SERVICES
2603 JOLLIBEE PLAZA BLDG EMERALD AVE ORTIGAS CENTER PASIG CITY

CERTIFICATION OF ON-THE-JOB TRAINING

This is to certify that all activities and experiences contained in this Narrative Report
were undertaken by

(NOEL M. MASANQUE JR)

A Bachelor of Science in Business Administration in Marketing Management intern of Sparta

Credit Management Services during the third term of the School Year 2019-2020, under my
guidance and supervision.

___________________________
HR Manager
 SPARTA CREDIT MANAGEMENT SERVICES
2603 JOLLIBEE PLAZA BLDG EMERALD AVE ORTIGAS CENTER PASIG CITY

CLEARANCE

This is to certify that ______________________________, an intern from Informatics College

Eastwood during the third term of the Academic Year 2019-2020, has been cleared of property
and money responsibilities in this company.

___________________________
HR Manager
 ACKNOWLEDGMENT

To Sir Jose Magat, OJT Coordinator and the Dean of Bachelor of Science in Management Major
in Marketing Management for his support and allowing me to render OJT at SPARTA CREDIT
MANAGEMENT SERVICES

To all the Teachers who shared and continuously sharing their knowledge with students like us
and keep on molding us to be a better person

To the Institution where we are studying, INFORMATICS COLLEGE, where are continuously
growing as Bachelor of Science in Management Major in Marketing Management.

To the General Manager of SPARTA CREDIT MANAGEMENT SERVICES, Mr. Jojo S. Montes, for
your accepting of me being one of the OJT’s. You are a great help in broadening my horizon
and have brought the best of out of me. I am now ready more than ever.
And to all the workers, for being so understanding and patient teaching me things I did not
know about. These new learnings you have contributed will for sure help me to go far beyond
my dreams.

Finally, to my relatives, friends and colleagues, for being supportive in every step of the way. I
would not be as great now without your advice and guidance. This OJT helped me to be more
equipped with skill and knowledge to gear up for the future ahead.
TABLE OF CONTENTS

I. Preliminaries
The Title Page i
Approval Sheet ii
Certification of On-The-Job Training iii
Clearance iv
Acknowledgment v

II. Informatics History 1

III. Informatics Mission and Vision 2

IV. The Narrative Report

A. Introduction 3

B. Narrative of Experiences 5
C. Conclusion 15
D. Recommendation 16

V. Appendices 17
INFORMATICS HISTORY

The  Informatics Group, listed on the mainboard of the Stock Exchange of Singapore, was
established in 1983, and is a multinational corporation providing services in information technology
and business management.
The Informatics Group is a global network of training and education companies that operates in
over 50 countries spanning Asia, Europe, Africa and South America. Aside from Informatics
Philippines, these networks include  NCC Education, Informatics Singapore, Informatics Global
Campus (Online Learning), Informatics Hong Kong, and Informatics Sri Lanka. It presently offers
programmers from Ordinary and Advanced (O/A) Levels (for international students) to
undergraduate and post-graduate degree completions.
From its humble beginning as a premiere IT training institution founded in 1993, Informatics
Philippines has successfully penetrated the academic industry as a premiere educational institution
offering degree and diploma programs in the fields of Information and Communication Technology
(ICT) and Business Management.
Our Higher Education programs are designed to address the most sought-after skills in the business
industry and IT market. Academic experts from educational institutions all over the world have
designed and continuously maintain the standards of our curriculum – making sure that it is at par
with the global community.
Informatics also offers short IT training courses for corporations and individuals to get high-end
skills in information technology, providing professionals with a competitive edge to succeed in the IT
industry. Equipped with state-of-art equipment and flexible platforms, Informatics’ committed team
of trainers continues to train and upgrade themselves in response to the rapid developments in IT.
Informatics is well-poised to provide advanced training for professionals and place them in the
forefront of information technology.
INFORMATICS MISSION AND VISION

“We are the most preferred and leading private educational institution offering IT-enhanced
programs transforming students to globally competitive individuals who can be innovators of
the world.”
THE NARRATIVE REPORT

INTRODUCTION

Informatics Industry Immersion Program where students undergo an on-the-job training before
graduation to be familiar with actual operations in industry, business, and service sectors, and
enhance their formal education.

The On-The-Job Training (OJT) is one of the requirements for the student eligibility for
graduation and to help develop skills, knowledge, and professionalism towards work. It is a way
of learning work etiquette by hands-on experience. This training prepares the students to
practice their profession, thus, adjusting one’s self to cope up with different standards and
attitudes of their chosen field.

Advantages of OJT is that by training in the actual field, a student will get the chance
to know the environment and the employee who works in it ahead of time. By interacting
closely with co-workers, it would also help student learn and determine how to get the job
done appropriately with insights and feedback given right of the bat.

Dis-advantages of OJT is no chance of getting to familiarize process at one glance since

training would only take 3 months or less. Also, assurance in learning is uncertain if the
teaching and lesson provided would be as effective since the trainer may not be able to provide
reasonable guidance. Trainer can be potent too in giving jargons/technical terms that trainee
will not understand.

Sparta Credit Management Services Inc is an enterprise in Philippines, with the main
office in Pasig. The company operates in the Accounting, Tax Preparation, Bookkeeping, and
Payroll Services sector located at Unit 2306, Jollibee Plaza Condominium, F. Ortigas Jr. Road,
Ortigas Center Pasig City Pasig; National Capital Region; Postal Code: 1605
NARRATIVE OF EXPERIENCES

(Describe/detail your learning experiences in historical order. Explain lessons, new

information, skills, perceptions, insights learned; changes in attitude and values as a result of
the exposure to the real work place. Please, use your journal for this.)

The Training Supervisor accompanied us to the company branch where I will be working until, I
complete the required hours of my OJT. Then talked to the General Manager, tells the
background of the company, its main functions, mission, and visions and what it is like to be
working with SPARTA, then introduced to employees.

I was placed inside the production room with the collection officers, then was given the list of
Task to do the entire months coming.
As Marketing Assistant I’ve learned and Applied:

- to manage time.

- how to use photocopy machine that I did not know how to use before.

- was able to know the work environment even more in a loaning company.

- learned to ask someone’s help whenever It needs be.

- became responsible.

- become more polite to others in the way to greet them.

- become more patience on the task at hand

The entire training period with the activities done by the OJT’s enable us to see our skills
enhanced and develop, really the best training ground as a beginner

New learnings;

- became more familiar with the collecting process

- learned to encode data for cash flow statement

- was also tasked to assist customer by their questions and concerns

- assisted in stapling all the loan application.

- assisted with the computation of outstanding balance

- how to hit a certain quota for collection

My stay for more than a month has become very meaningful to me because it helped me grow
and as a person and made me realize that OJT serves as our training grounds in preparing
ourselves to more challenging life battles in the work place. I am very grateful to Sparta for
accepting me in their company and for training and teaching me a lot of things that will surely
help me in my future career and to all the people who helped me make it through, though I
wasn’t able to finish my OJT hours due to covid 19, I would definitely cherish these added
learnings.

For the incoming OJT student, they must observe good working ethics. Always report to work
on time. Cooperate with other co-employee or worker. Strictly observe Company policies and
regulations. Be responsible enough to any task given to you. Bring lots of patience in work.
Always wear a smile. Be a professional in your work manner and in your appearance. Be
hardworking and should practice self-discipline. Distractions must be minimized in the work
environment.

Accommodating on-the-job trainees can truly be beneficial not only to the trainees but also to
the companies that provide opportunities for this type of learning. There is wisdom in the front
lines. Such training can be an investment that will be valuable to the company later on. This is
also why trainees should take their internship seriously as it can become a powerful tool and
possibly even a source of recommendation when they take that big lift from being students to
career professionals.

On-the-job training can be an effective training strategy, providing an employee with an

abundance of real world skill and knowledge; however, it must be carefully implemented and
facilitated in order to achieve the maximum results.
CONCLUSION

SPARTA is a great training ground for those who wanting to learn how to collect payment on
overdue bills by informing customers of their debt and their various options for repayment,
inputting data cash flows and creating a good brand image for its customer. I would
recommend the company to newbies mainly because of skills and knowledge development.

RECOMMENDATION

Every trainee must be focus to his/her work. They should listen carefully with the instructions
given. If they do not understand something, they should ask for help. Deal the problems with
calmness so that everything will be light.
 APPENDICES

(To include pictures with captions, signed attendance sheet or DTR, Sample Forms, Copy of
Recommendation Letter.)