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Positive People Skills

Discover how to become an excellent manager of people and
channel the talents of your team in a positive direction

8 Key Reasons To Attend This Highly Beneficial Programme:

Discover successful questioning and listening techniques to help you develop an effective communication style
Explore how to deal with difficult situations and people
Appreciate the main dimensions of cross-cultural management
Equip yourself with a rational framework for effective problem solving and decision making
Take away a practical coaching framework for busy managers
Master the skills required to run successful, problem solving meetings
Learn how to speak as well as you think
Practice proven negotiating and influencing skills

Very beneficial and interesting A very good trainer - very practical

Amal Al Serkal, Emirates Bank International and interactive
Faisal Halawani, M.A. Abudawood & Partners

Strategic Business Information Partner Strategic Media Partner

14 - 18 May 2005
http://my.ameinfo.com JW Marriott Hotel, Dubai, UAE

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills


Dear Business Executive,
Increasingly it is being argued that an organisations true
source of competitive advantage is its people. The challenge for the
modern manager is to balance both organisational and personal
needs to ensure a positive impact on the bottom line whilst also
ensuring the personal fulfilment of their people.
IIRs Positive People Skills, is a highly interactive five day
training programme which will equip you with an array of people
skills and techniques of practical use at work. In addition, these
skills will also make a difference in your personal life as many are
also recognised as life skills. In effect, this means you will always
act as a powerful ambassador for your organisation.
By attending Positive People Skills, you will learn how to
channel the talents of your team in a more positive direction and
ultimately improve business performance. You will leave with an
increased awareness of your current inter-personal style as well as
with help to identify your strengths and areas for improvement. You
will benefit from the increased confidence that comes from being a
good communicator and by becoming an excellent manager of
people.
By the end of this course, you will manage people more
effectively, whether you are dealing with colleagues, your team or
customers.
Geoffrey and I look forward to welcoming you to Dubai
in May.
Sincerely,
Nicki Cooney
Conference Manager
P.S. Do not miss our early bird discounts
Please refer to back page for details
Customised Solutions And On-Site Training
We are knowledge and skill transfer specialists and an ideal
solution for tailor-made group courses. Bringing professionalism, we
offer a versatile approach to all your personnel development needs
and with a proven track record. If you would like further information
on this service in the Middle East, please email onsite@iirme.com or
call our On-Site Group on +971 4 336 5161.
www.iirme.com/peopleskills
Meet Your Expert Programme
Director
Geoffrey Jarvis, B.A. MBA.
Geoffrey is a highly experienced trainer and
consultant who has held senior management
positions in both the government and private
sectors in Europe and the Middle East. He
started his working life as a University
lecturer at the European Business School at the City University in
London. Here he lectured students from the Sorbonne and later
continued to lecture at the Gulf University in Bahrain in
Economics and Business Studies.
Following four years of service in the Oman Navy as a Seagoing
Officer, he moved into business development and sales with the
Open University in England.
In 1990, he became director of the British Management Advisory
Service in Warsaw, Poland. This was a UK Foreign and
Commonwealth Office project, with a staff providing practical
advisory and consultancy services to newly privatising industries
and the service sector. This involved partnering in the
implementation of solutions and negotiating with the
Government. This led on to a period of consultancy assignments
working with IBM, General Electric, Ford and Pepsico in the USA,
Europe and Japan. He also worked on European Union projects
assisting Czech and Hungarian banks develop practical
marketing plans and partnering in their implementation.
Recently, he completed five years in banking, mostly with HSBC
at the Saudi British Bank. His current interests in consultancy
projects centre on strategy implementation and enlivening that
strategy through practical workshops designed to bridge the gap
between the vision and the reality.
In skills training, he specialises in the areas of management and
leadership, sales and negotiating, and communication skills.
Hear What Delegates Said About Geoffreys
Previous Positive People Skills Course
Very beneficial and informative
Mahgoub Hassan Shabo, National Bank of Abu Dhabi
Excellent
Malcolm Ditch, Vela International Marine Ltd.
Clear communication, personable and very well
organised
Omar Saeed Al Qubaisi, Abu Dhabi Investment Authority
Very good and very professional
Samer S. Mira, Al-Mira Carpet Factory
www.iirme.com/peopleskills
 Positive People Skills
Saturday 14 May Wednesday 18 May 2005
Programme Methodology

This programme will use a number of methods to ensure effective learning including group discussion, lecture and case-study material. As an
important focus of the programme is on skills, there will be a significant amount of skills practice in role and real plays. Coaching and feedback
will be from fellow delegates as well as your Programme Director. You will be encouraged to develop an action plan for your return to work and to
think about how you can transfer and apply these new skills.

Programme Timings

Registration will be at 08.00 on Day One. The programme will commence promptly at 08.30 each day and conclude at 14.30 with two short
breaks for refreshments. Lunch will be served at the end of each days sessions.

Programme Outline

The Essentials For Communicating Successfully Handling Difficult Situations And Difficult People

Understanding how we communicate and the importance of
feedback
Actively listening - we spend so much of our time listening yet
the skill is rarely taught
Practise the skills necessary for active listening - these are skills
that we can develop to give us the best chance of understanding
the messages we receive and of our messages being understood
Recognising your own hot buttons and how to control them
Discover the implications of how you deal with conflict
Using a variety of assertiveness skills to deal with people
- Assertiveness and a win-win attitude
Handling conflict - recognising conflicts as part of business life and
solving them by appreciating and working with different
personality styles

Recognising The Barriers To Effective How To Present A Dynamic And Confident

Communication Presence: Developing Self-Presentation Skills

Recognising oneself as part of the problem and how to deal with it
Appreciating the hilltops we sit on and how it affects our
listening - a self-assessment questionnaire
Overcoming The Barriers
Applying guidelines for giving feedback: for the giver and the
receiver - the E2C2 feedback formula and dealing with blind spots
Active listening - how to make the other party really believe you
are listening
Identify your own listening issues - a self-awareness exercise
Applying the types of questions which help our listening and fulfil
essential needs in our communications at work
Using funnelling- a way of structuring questions in sequence to
explore a topic thoroughly and to funnel down to the heart of the
matter
Overcoming barriers - techniques to prevent the barriers interfering
with the quality of our listening
Asking questions to listen more effectively and enrich the
information we receive - the 3 Level Technique (3LT)
Understanding what different personality types are really saying
Learn proven skills to enhance the way you get thoughts, opinions
or ideas across to other people
Discover how to speak as well as you think
Examine how the essential skills are applicable in a variety of
settings, not only in a formal presentation setting
Using nervous energy to make a powerful and convincing case
How to prevent nerves destroying speaking opportunities
Preparing and using a checklist properly
Analysing the audience and rehearsing effectively to provide focus
Using your voice to maximum effect
Getting your message across in large and small groups, meetings,
one-to-one and chance encounters in the corridor
Using aids and PowerPoint presentations
Dealing confidently and professionally with questions and listening
for the issue
Dealing with difficult members of an audience at a meeting,
team briefing or in a formal presentation
Using body language for maximum effect
Picking up verbal clues from other people and mirroring

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills

Learn Proven Influencing And Negotiating Skills Communicating Across Cultures

Negotiating! - What is the relationship between negotiating, Recognising, respecting and benefiting from diversity
selling, influencing and persuading? Identifying cultures along revealing dimensions
Looking at the well-known win-win mentality and what it means Negotiating in different cultures
in practice - Is it time to negotiate?
Getting from No to Yes and using a range of influencing styles - Who am I negotiating with?
Using appropriate words and body language, applying some - Why is he offering me more coffee, doesnt he know I have a plane
neuro-linguistic programming (NLP) techniques to your influencing to catch?
skills - Why arent we starting on time?
Practising the skills and qualities needed to be an effective - Why cant we get straight down to business?
negotiator Understanding cultural attitudes to:
Identifying your current strengths and weaknesses - recognising - Time and time management
yourself as part of the issue - Contracts and legal documents
Using effective questioning techniques - Decision making and authority
Creating the right climate for negotiating - is it confrontational, - Authority, power and discipline
cooperative or problem solving? - Respect for achievement and birthright
Dos and Donts in negotiating - Influencing and negotiating
Behaviours used by successful negotiators and a chance to practise - Teams and teamwork
them
Dirty tricks - how to deal with the most common ones Knowing And Developing The Team
Recognising personality styles and adapting your influencing
approach Whats the difference between a team and a group of people?
Investigating the characteristics of effective teams in practice
Communicating Professionally At Work Controlling an interview with a team member
What do these mean for your department?
Dealing with one-to-one and groups Participative leadership
Communicating with the boss, subordinates, peers and customers Positive atmosphere
Holding effective team briefings and team meetings Cooperative relationships
Running productive meetings Balanced participation
How to improve our listening skills at meetings, interviews, on the Valued diversity
telephone, during presentations, with the boss, peers and Managed conflict
subordinates Clear goals, defined roles
Examining our needs as listeners and being a proactive listener Open and clear communication
Making sure we have the information we need to act at work Effective decision making
- assertiveness and your listening skills Exploiting the advantages and overcoming the drawbacks of working
Handling difficult situations and difficult people in a team
Implementing a win-win attitude
Identifying your style at work and exploring alternatives Decision Making, Delegation And Problem Solving

Improving Coaching Skills
Why coach? What are the benefits?
What is the answer to Im too busy to coach
Coaching - what are the competencies of a coach?
The steps in effective coaching: skills practice sessions
A practical coaching framework for busy managers. A checklist for
the manager to review and use
Keeping the ego out of coaching
Using coaching as a powerful motivator
Criticising or challenging?
Recognising the difference between coaching, counselling, telling
and giving feedback. Who holds the agenda?
Making sense of complexity: discover some powerful tools and
techniques to help chart a path through complicated situations and
point to the way ahead
Equipping yourself with a rational framework for problem solving and
decision making which allows for maximum creativity and intuition
Solving problems by creating options and making the best choice
from those known options
Guidelines for using delegation opportunities as a motivator
Why managers find it so hard to delegate
How well do you delegate? - a self analysis exercise
Action Plan: Taking it all back to make it work in your organisation

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills

 IIR Middle East certified by

Positive People Skills

14 - 18 May 2005 JW Marriott Hotel, Dubai, UAE
ISO 9001:2000

Remember to quote your VIP Code when registering to be entered

into a draw to WIN US$ 250 Dubai Duty Free Vouchers.

FIVE EASY WAYS TO REGISTER

971-4-3352437 971-4-3352438 register@iirme.com

IIR Holdings Ltd. GCS/IIR Holdings Ltd.

PO Box 21743, Dubai, UAE P O Box 13977, Muharraq, Kingdom of Bahrain

www.iirme.com/peopleskills

For further information on this event, please contact our Account Director,
Faye Phillips, Tel: 971-4-3352470 or faye.phillips@iirme.com
WEB BC114
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Positive People Skills 14 - 18 May 2005 US$ 3,495 / Dhs 12,835

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