Professional Documents
Culture Documents
Customer Preferances Asian Paints
Customer Preferances Asian Paints
regulation for too long time on private sector had also proved to
be disastrous.
1
OBJECTIVES
PRIMARY OBJECTIVES:
SECONDARY OBJECTIVES:
2
NEED FOR STUDY
planning them have to care fully look into the minds of the
consumers.
3
METHODOLOGY
the News papers. The data relating to Asian Paints has been
4
LIMITATIONS
city only.
5
PAINTS – THE COLOUR OF OUR LIFE
(A PROFILE)
What is Paint?
Solvents
Binders
Pigments
Additives
Solvents
surface
Binders
Pigments
Additives
rust ..etc.,
6
Paints can be distinguished as
EMULSIONS :
extremely durable and give wall silky and smooth finish. They
DISTEMPERS:
These are also water based paints but their binders may be
7
LUSTER AND MATT FINISHES:
former gives a gloss egg shell finish while matt finishes have a
EXTERIOR FINISHES:
heavy.
ENAMELS:
durable, glossy in finish. The smooth shiny look lasts for years.
Eg:
8
PRIMERS:
the paint.
Eg:
Woodorite Primer.
FILLERS / PUTTIES:
AUTOACQUER:
Eg:
Krilo
Apca
Aspa
9
10
PAINT INDUSTRY IN INDIA
Foundation for paint was laid in the year 1902 with the
after the World War II. That large number of paint manufacturing
units was set up in India. Since then the Indian paint industry
11
flexibility in payment, foreign trips for selling even low value
dispensing system.
IMPORTANCE
Emnvironmental Corrosion.
CATEGORIES
Industrial Paints.
following
emulsions etc.
12
Price: Premium, Medium, Economy etc.,
Industrial Paints:
Automotive paints.
Marine Paints.
Powder Paints
13
and hence the unorganized sector has a major share. A recent
INDUSTRIAL PAINTS
industrial paint.
as price cuts.
14
As already mentioned paints were viewed as luxury item by
many even today. Their productive value is not under stood and
Tamilnadu.
Colour Dispenser:
concept in 1998 and offered 151 shades through it. This was the
15
first salvo in offering in variety of shades. This concept took off
FINLAND.
the year 1997-98 has seen the introduction of the concept by the
two giants. Asian Paints and Nerolac. Today around 1000 dealer
16
Consumer have also benefited by this concept as the shopping
EXTERIOR MARKET
The main offered were cement paints in India. But the real
propelled the exterior paints growth by over 60% in 2002 and the
India also the concept of taking care of the complete painting job
entire paint shop and being paint on the basis of per painted
17
POWDER COATINGS
PAINTS DEFINED
and additives which the raw materials can be classified into four
materials.
18
Pigment:- Titanium dioxid
Resins:- PAN,Pentaerythrill
DECORATIVE PAINTS
Managing logistics
INDUSTRIAL PAINTS
International technology
Consistent quality
Customers service
Competitive price
Continuous innovation.
PACKAGING
19
Asian Paints has four production plants and each has four
Ankleshwar
Bhandup
Patancheru
Kasna
PLANT IDENTIFICATION
given below.
Bhandup plant
20
2. Alphabets B as label indicate Bhandup plant
Ankleshwar plant
Patacncheru plant
3001.
line.
Kasna plant
21
2. Alphabets K as label indicate Kisna plant
alternatives.
PRICING
This is still true in poorer nations, among poorer groups and with
5%.
If written in equation
22
+ Additional trade discount of 3%
rate. Thus it can be said that the company has very stringent
PROMOTION
23
TARGET GROUP
Eg:
24
FACTORS BEHIND SUCCESS OF ASIAN PAINTS
company to leap into the decorative segment. The first was the
paint was sold in bulk. The second was a dealer expansion thrust
was that in 1967, Asian paints captured to the top position in the
leader in the paint industry but sells twice as much paint as any
of Rs. 614 crores and 38% share of the organized paint market
Marketing Strategies
25
Critical Success factors – Distribution
the four plants and the Product Management Group at the Head
Office through the VSAT. The use of the IT has meant faster flow
26
automotives, or undercoats. Their end use could be in the sign
For instance:
category)
Wood finish
Industrial Segment
27
Automotives
– an Allkyd, autocare.
Primers
TECHNOLOGY TIE-UPS
companies like Deawoo and General Motors that use PPG paint
28
that product quality even in sophisticated items match
international standards.
products.
company also exports its to the Middle East, South East Asia and
Europe.
29
The overall marketing strategy adopted by Asian Paints for this
the very top end are [premium emulsions priced at about Rs. 155
to Rs. 170 per liter/kg (which comprise brands like Royale and
Rs. 90 to Rs. 105 per liter ( e.g. Apcolite, Nerolac, Dulux and
Paints Tractor) between Rs. 33 and Rs. 40. There was a huge
25.
the excise rates had slowed the industry growth rate to 2.2%.
uses. This would also expand the market base, besides reaping
30
paint industry. All the company need was new paint to penetrate
Barriers to Entry
distemper market.
clientele.
(Rs.3-25 ).
31
Danger of eroding Tractor’s equity if a low price variant is
introduced.
investment pressures
& D.
different markets.
32
Painting of the hose, especially interiors, was a deeply
entrenched habit.
distempers.
ordinary consumers.
the users.
narrowed the price differential and brought, for the first time, a
consumer.
33
The packet size was fixed at 1 kg, a small size, since the
users had smaller-sized houses and did not require large pack
sizes. Also, the product was found to cover more surface area
mind.
festivals.
brand pull that would help increase of take and provide the
small retailer the incentive to stock Utsav. There was also the
34
The Company funded its (established) dealers transportation
outlets.
launched.
resistance.
advantage. It can now use its rural network to build its entire
products like primers. Thus it has a clear head start over its
35
PROFILE OF ASIAN PAINTS
22.6 billion.
countries.
200 best small companies in the world for 2002, and in the year
in India.
industries in India.
countries.
36
The closest competitors of Asian paints do not have even
industry.
THE COMPANY
37
facilities of the company for paint products are currently spread
# KASNA
performance over the years. For more than two decades now, it
the market leader the company has also respectively provided its
And Asian paints logo “GATTU”, the impish boy holding paint tin
DISTRIBUTION
38
In an industry the availability of stocks is crucial
centre.
which excise duty has not been paid is stored. Each plant has a
39
Eg. Apcolite synthetic enamel 500ml bus green is one
sku
one sku
CLASSIFICATION OF SKU
the end use. Bazaar and industrial item can further be divided
FORM-A
distribution system.
FORM-B
FORM-C1
40
Regular bazaar sku inventoried at branch / depot/ but
FORM-C2
company levels.
FORM-D
FORM-E
FORM-F
PAYMENT
41
pay order upcountry dealers or
cash
location, local cheques if the
dealer
has local bank account.
cleared.
follows
Phase-I
42
conducted. All the sale representatives collect data form each
retailer.
Phase-I I
efficiency.
Phase-I I I
Phase-IV
B: input plans
PROFITS
43
regarding towards the credit policies and payment bills, dealers
Asian Paints net sales rise by 16.08% and net profit rise by
holders @35%.
PRODUTION CAPACITY
ANKLESHWAR
BHANDUP
PATANCHERU
KASNA
The production plats are like four pillars to the company
its capacity.
44
NEW PRODUCTS DEVELOPMENT
to the customers.
plan to 7produce four new products every year. And the new
LOGO
at the logo any one who has little knowledge about the paints
known and the logo for Asian Paints which is a popular one has
THEORTICAL ASPECTS
INTRODUCTION:
45
Today’s companies are facing their toughest competition
products.
and supplies.
customer’s satisfaction.
CUSTOMR AWARENESS:
46
product or service is introduced in the market or an old product
PHILLIP KOTLER
existing product.
company.
demands.
47
Subject matter companies must do more than make good
ADVERTISING:
identified sponsor.
customers.”
-- PHILLIP KOTLER
48
Major Decision In Advertising:
1. Advertising Objectives
a) To inform
b) To persuade
c) To remind
49
3. Message Decision
4. Message Strategy
will react only if they believe that they will benefit form doing o.
given medium.
50
b) Choosing various media types:
Newspapers Magazines
Televisions Radios
Outdoors Internet
c) Media timing
SALES PROMOTIOIN
promotion techniques.
51
Premiums – Goods offered either free or low cost and incentive
to buy a product.
period of time.
PUBLIC RELATIONS
52
a) Press relations – Creating and placing news worthy
product or service.
community relations.
community relations.
support.
PERSONAL SELLING
53
Prospecting, communicating, Servicing and information
gathering.
PUBLICITY
television or stage.
54
Exhibit :1
Graph :1
8%
2%
6%
Builders
Contractors
Engineers
Others
84%
55
INFERENCE:
by others.
56
Exhibit :2
Respondents
Respondents Respondents
65 65 100
Graph : 2
0%
100
100%
57
INFERENCE:
products for the 1st time, since it is known that buying of paints
can be not only for self but even for other such as relations and
friends.
58
Exhibit :3
Respondents
Below 50,000 12 18
50,000 – 75,000 4 6
75,000 – 1,00,000 20 31
Above 1,00,000 29 45
Graph:3
Below 50,000
50,000 - 75,000
75,000 - 1,00,000
Above 1,00,000
59
INFERENCE:
60
Exhibit :4
Graph: 4
Enamel
Distemper
Polish
Emulsion
61
INFERENCE:
Asian Paint polish, while the other 20% of the respondent are in
requirement of Emulsion.
62
Exhibit :5
Graph: 5
Enamel
Distemper
Polish
Emulsion
63
INFERENCE:
64
Exhibit :6
Graph : 6
2 Year
5 Year
65
INFERENCE:
interior products.
66
Exhibit :7
Graph :7
1 Year
2 Year
5 Year
INFERENCE:
67
From the above table, out of 65 respondents, we can find
life for the exterior paints and 34% of customers are expecting
exterior paints.
68
Exhibit: 8
CUSTOMERS
Graph: 8
Smooth
Textured
Permanent
Others
INFERENCE:
69
From the above table, out of 65 respondents, A smooth
70
Exhibit :9
CUSTOMERS
Graph: 9
Distemper
Emulsion
71
INFERENCE:
interiors.
72
Exhibit :10
Graph : 10
Enamel(glassy)
Enamel(satin)
Melamine
Poly Utherene
(OPAL)
INFERENCE:
73
From the above table, out of 65 respondents, it came to
74
Exhibit :11
Graph : 11
Yes
No
75
INFERENCE:
Products , while the other 10% of the respondents are not aware
76
Exhibit :12
Graph : 12
Yes
No
77
INFERENCE:
78
Exhibit :13
Graph : 13
Asian
Berger
Nerolac
Others
INFERENCE:
79
From the above table, out of 65 respondents, 87% of the
the remaining 10% of the respondents are opting for some other
80
Exhibit :14
Graph : 14
Asian
Berger
Nerolac
Others
INFERENCE:
81
From the above table, out of 65 respondents, 87% of the
82
Exhibit :15
CUSTOMERS
suitability
Knowledge of sales Discount 10 15
Budgeting while painting 10 15
Graph : 15
Provide details on
recent development &
Products
Educate on product
features
Appraise on product
susitability
Knowledge of sales
Discount
Budgeting while
painting
Slice 6
ting
INFERENCE:
83
From the above table, out of 65 respondents, it was found
84
SUMMARY
in the industry.
management.
Mumbai.
year.
85
The price and selection of target is also done to protection.
And Asian Paints was the first to enter with manual color
86
FINDINGS
“Customer Awareness”.
The First and foremost observation that has been made from
product.
87
SUGGESTIONS
88
BIBLIOGRAPHY
Principles of Management
Philip Kotler
Marketing Management
Rama Swamy
Business India
WEBSITE:
www.asianpaints.com
89
CUSTOMER AWARENESS
(A Study with reference to Asian Paints India Ltd.)
By
K. SRINIVASA RAO
90
CERTIFICATE
supervision.
91
ACKNOWLEDGEMENT
K. SRINIVASA RAO
92
CHAPTER – I
INTRODUCTION
OBJECTIVES OF THE STUDY
NEED FOR THE STUDY
METHODOLOGY
LIMITATIONS OF THE STUDY
93
CHAPTER – II
94
CHAPTER – III
THEORETICAL ASPECTS
95
CHAPTER – IV
ANALYSIS & INTERPRETATION
96
CHAPTER – V
SUMMARY
FINDINGS
SUGGESTIONS
97
Annexure
98
Bibliography
99
CONTENTS
Page No.
CHAPTER – I
Introduction 1
Objectives of the Study
2
Need for Study
3
Methodology 4
Limitations of the Study
5
CHAPTER – II
CHAPTER – III
Theoretical Aspects 42
CHAPTER – IV
CHAPTER – V
Summary 81
Findings 83
100
Suggestions
84
BIBLIOGRAPHY
ANNEXURES
101
TABLE AND GRAPH INDEX
102
Company by the Customers
103
DECLARATION
104