Professional Documents
Culture Documents
http://www.cisjournal.org
ABSTRACT
This study modified the dimensions of the TAM and D&M IS Success Models and added additional two success dimensions
(Management support and Training). An integrated model for evaluating IS success was generated; the proposed model has
been validated by an empirical study based on a questionnaire. The results indicated that information quality has a strong
significant influence on IS success (81.9%) followed by Behavioral intention (80.2%); Perceived usefulness (78.8%); whereas
the least one is user involvement (70%). The overall results show that the proposed model can be beneficial for decision
makers in organizations on evaluating the implementation of information systems.
Key wards: DeLone & McLean IS success model, Technology Acceptance Model, Integrated IS Success Model
814
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
Researchers had conducted several studies to examine the
indicator of the success of information systems by
relationship between perceived ease of use, perceived
identifying six interrelated dimensions of IS success:
usefulness, attitudes, and the usage of other information
System Quality, Information Quality, Use, User
technologies in recent years [5, 6, 7, 8 & 9].
Satisfaction, Individual Impact and Organizational
Impact. Later, DeLone and McLean [3] in 2003 revisited
2.2 DeLone and McLean Information System their own model and made minor modifications to it. They
Success Model (D&M) defined their updated model dimension as: Systems quality,
Information quality, Service quality, Use, User satisfaction,
DeLone and McLean [1] in 1992 conducted a and Net benefits as shown in Figure (2).
comprehensive review of IS success literature and proposed
a model of IS success. This model provided a robust
815
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
quality, system quality and service quality are linked to
management support, training and user involvement, and ease of use which affect on behavior intention and user
these in turn; influence perceived usefulness and perceived satisfaction as shown in Figure (3).
Five items were selected to measure each dimension; these 3.4 Elements for Measuring Management
elements were adapted primarily from previous researches as Support
follows:
Management support refers to management
3.1 Elements for Measuring System Quality approval and continuous support not only during the IS
project implementation but also throughout the operational
Measures of System Quality typically focus on phase of the system. The selected management support
performance characteristics of the system under study. Some measures are: management's encouragement; providing all
researchers had looked at resource utilization and investment necessary resources; discussing problems associated with the
utilization, reliability, response time, aggregation of details, system; appreciating the optimal use of the system; and
human factors, and system trust and accuracy. In this work, having sufficient knowledge of the system [35, 36, 37 & 38].
the selected system quality elements are: Reliability;
Usability; Adaptability; Trust; and Maintainability [11, 18, 3.5 Elements for Measuring Training
19, 20, 20, 21, 22, 23 & 24].
The level of training an organizations employees
3.2 Elements for Measuring Information undergo with respect to information systems will have a
Quality positive relationship with implementation success. The
selected training measures are: including training programs
Information quality (IQ) is an important factor for on the application; the clearance of training programs; users'
the adoption of services. In real every study has interpreted role; availability of training material; and support [9, 35, 36
and classified IQ criteria conform to its context. The selected & 39].
information quality elements are: Completeness;
Understandability; Security; Availability; and Accuracy [10, 3.6 Elements for Measuring User
17, 25, 26 & 27]. Involvement
3.3 Elements for Measuring Service Quality User involvement defined as a matter of importance
and personal relevance that users attach to a given system.
Service quality is a measure of how well the service The selected user involvement measures are: user's
level delivered matches customer expectations. The selected involvement in input design; user's involvement in output
service quality elements are: Availability; Reliability; design; perceptions of service evaluations; perceived value;
Integrity; Functionality; and Efficiency [28, 29, 30, 31, 32, and customer attitude [35, 40 & 41].
33 & 34].
816
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
3.7 Elements for Measuring Perceived
Usefulness of their agreement with each element on a five-point Likert-
type scale with anchors from Strongly agree to Strongly
Perceived usefulness can be defined as an disagree.
individuals perception that use of technology will improve
performance. The selected elements were adapted from A total of 320 questionnaires were returned for a
previous studies [5, 6, 7, 8, 9, 42, 43, 44 & 45]. The selected response rate of 64%. Table (1) shows the distribution of the
perceived usefulness elements are: Performance; received sample according to gender (Men 57.5% and
Effectiveness; Productivity; Risk perception; and trust. Women 42.5%) and educational level. The university
degrees (undergraduate and postgraduate) represent 80%
from the sample.
3.8 Elements for Measuring Perceived Ease of
Use Table 1: Sample distribution
Perceived ease of use can be defined as the degree Total Men Women
to which an individual believes that learning to adopt a Educational level
technology requires little effort. The selected perceived ease No. % No. % No. %
of use elements are: Easy to learn; Easy to manage; Self High school or less 25 8.0 15 4.7 10 3.1
efficiency; Simplicity; and Compatibility [6, 42, 44, 45 & Professional
38 12.0 21 6.6 17 5.3
46]. diploma
University degree 228 71.0 130 40.6 98 30.6
3.9 Elements for Measuring Behavioral Graduate education 29 9.0 18 5.6 11 3.4
Intention Total 320 100 184 57.5 136 42.5
The selected elements were adapted from previous
More than 75% of the participants strongly agree
[6, 7, 8, 9, 38, 42 & 47]. These items are: Personalization;
and agree that the proposed ten dimensions have high impact
Interactivity; Response time; Uncertainty avoidance; and
on information system success, whereas only about 10%
Number of transactions executed.
disagree and strongly disagree as shown in Figure (4).
3.10 Elements of Measuring User Satisfaction
Satisfaction is an overall affective response to a
perceived discrepancy between prior expectations and
perceived performance after consumption. The elements
selected to measure customer satisfaction were adapted from
previous studies [18, 19, 21, 28, 48, 49, 50 & 51]. These
elements are: Self-efficacy; Repeat visits; Personalization;
Perceived Risk; and Enjoyment.
4. RESEARCH METHODOLOGY
The proposed model has been validated by an
empirical study based on a questionnaire and interview. Fig 4: Participants Agreements
Structured questionnaire was used for data collection. The
questionnaire was designed based on the proposed integrated 5. RESULTS AND DISCUSSION
success model. The questionnaire consists of thirty four
elements with 68 statements as shown in Appendix (I). The accumulated results are shown in Appendix
Several professors and IS professionals were interviewed to (II). Pearson correlation was used to examine is there any
modify the statements and the construction of the correlation between the proposed model dimensions? The
questionnaire. Then, a sample of 500 participants belonging results show that the correlation coefficients are more than
to ten large organizations in Egypt was selected randomly 0.7; it means that there is a strong positive correlation
based on their experiences in information system usages. between model dimensions as shown in table (2).
817
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
Participants Agreements
Dimensions strongly Strongly strongly agree +
agree average disagree Rank
agree disagree agree %
Information quality 55.60% 26.30% 10.00% 5.30% 2.80% 81.90% 1
Behavioral intention 56.80% 23.40% 11.20% 6.20% 2.40% 80.20% 2
Perceived usefulness 54.00% 24.80% 12.00% 6.40% 2.80% 78.80% 3
Service quality 49.60% 28.60% 12.40% 6.40% 3.00% 78.20% 4
Perceived ease of use 50.60% 27.00% 12.40% 7.80% 2.20% 77.60% 5
User satisfaction 54.20% 22.80% 13.60% 6.40% 3.00% 77.00% 6
System quality 55.20% 21.00% 13.80% 7.00% 3.00% 76.20% 7
Management support 50.00% 22.50% 16.80% 6.70% 4.00% 72.50% 8
Training 40.00% 31.00% 18.00% 6.00% 5.00% 71.00% 9
User Involvement 36.00% 34.00% 13.00% 9.00% 8.00% 70.00% 10
818
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
6. CONCLUSIONS
Based on empirical findings, this study reached behavioral intention and user satisfaction. Finally, the
several conclusions. First, results of the empirical analysis proposed model and its elements proved that it can be used
indicated that information quality has a strong significant as a beneficial tool for decision makers in organizations on
influence on IS success. Thus, system designers should evaluating the implementation of information systems.
make full use of the completeness; understandability;
security; availability; and accuracy of information to 7. STUDY LIMITATIONS
increase behavioral intention and user satisfaction to use IS.
Second, system designers should actively seek methods of While our study provided a useful starting point for
improving system security; system availability; system investigating IS success dimensions, it has limitations. First,
compatibility; system privacy; and system maintainability in describing the relationship between the dimensions and IS
since these elements significantly affect IS success. Third, success, participants were asking to assess the IS success
the e results also indicated that services quality has positive dimensions based on proposed statements, those participants
influence on IS success, moreover, it can assist and enhance who had good rapport with the information system might
system usage and in turns IS success. Forth, the judge them positively and vice versa. Second, the findings
improvement of information system through enhancing may be susceptible to the influence of culture difference,
information quality; perceived usefulness; service quality thus generalizing findings to other cultures should be made
and perceived ease of use will foster user involvement; cautiously. Finally, our study focused on the users
819
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
perspective in assessing the impact of proposed dimensions of Digital Content Technology and its Applications
on IS success; the relationships were analyzed at the 4(3), 2010, pp. 224-232.
individual level instead of the organizational level. However,
it seems more sensible if IS success is conceptualized to [11] G. Udo, K. Bagchi, P. Kirs, An assessment of
reflect the impact of IS on the organization. customers e-service quality perception, satisfaction
and intention, International Journal of Information
REFERENCES Management 30, 2010, pp. 481492
[1] W. DeLone, E. McLean, Information systems success: [12] H. Lin, Measuring Online Learning Systems Success:
The quest for the dependent variable, Information Applying the Updated DeLone and McLean Model,
Systems Research 3(1), 1992, pp. 60-95. Cyberpsychology & Behavior 10(6), 2007, pp. 817-
820.
[2] F. Davis, Perceived Usefulness, Perceived Ease of Use,
and User Acceptance of Information Technology, MIS [13] J. Field, G. Heim, K. Sinha, Managing quality in the e-
Quarterly 13(3), 1989, pp. 319 339. service system: Development and application of a
process model, Production and Operations
[3] W. DeLone, E. McLean, The DeLone and McLean Management 13(4), 2004, pp. 291-306.
model of information systems success: A ten-year
update, Journal of Management Information Systems [14] J. Iivari, An Empirical Test of the DeLone-McLean
19(4), 2003, pp. 9-30. Model of Information System Success, The Data Base
for Advances in Information Systems 36(2), 2005, pp.
[4] F. Davis, R. Bagozzi, P. Warshaw, User acceptance of 8-27.
computer technology: a comparison of two theoretical
models, Management Science 35(8), 1989, pp. 982 [15] J. Wu, Y. Wang, Measuring KMS success: A
1003. respecification of the DeLone and McLeans model,
Information & Management 43, 2006, pp. 728739.
[5] A. Johnson, The Technology Acceptance Model and
the Decision to Invest in Information Security. [16] O. Lean, S. Zailani, T. Ramayah, Y. Fernando, Factors
Proceedings of the 2005 Southern Association of influencing intention to use e-government services
Information Systems Conference, pp. 114-118. among citizens in Malaysia, International Journal of
Information Management 29, 2009, pp. 458475.
[6] M. Turner, B. Kitchenham, P. Brereton, S. Charters, D.
Budgen, Does the technology acceptance model [17] Y. Wang, Y. Liao, Assessing eGovernment systems
predict actual use? A systematic literature review, success: A validation of the DeLone and McLean
Information and Software Technology 52, 2010, pp. model of information systems success, Government
463479. Information Quarterly 25, 2008, pp. 717733.
[7] R. Saad, F. Nebebe, W. Tan, Viability of the [18] C. Flavian, M. Guinalu, R. Gurrea, The role played
Technology Acceptance Model in Multimedia by perceived usability, satisfaction and consumer trust
Learning Environments: A Comparative Study, on website loyalty, Information & Management 43,
Interdisciplinary Journal of Knowledge and Learning 2006, pp. 114.
Objects 3, 2007, pp. 175-184.
[19] C. Liao, J. Chen, D. Yen, Theory of planning behavior
[8] S. Park, An Analysis of the Technology Acceptance (TPB) and customer satisfaction in the continued use
Model in Understanding University Students' of e-service: An integrated model, Computers in
Behavioral Intention to Use e-Learning. Educational Human Behavior 23, 2007, pp. 28042822.
Technology & Society 12(3), 2009, pp. 150162.
[20] C. Sohn, S. Tadisina, Development of e-service quality
[9] V. Aggelidis, P. Chatzoglou, Using a modified measure for the internet-based financial institutions,
technology acceptance model in hospitals, Total Quality Management & Business Excellence
International journal of medical informatics 7(8), 2009, 19(9), 2008, pp. 903-918.
pp. 115126.
[21] E. Grigoroudis, C. Litos, V. Moustakis, Y. Politis, L.
[10] C. Jang, Measuring Electronic Government Tsironis, The assessment of user-perceived web
Procurement Success and Testing for the Moderating quality: Application of a satisfaction benchmarking
Effect of Computer Self-efficacy, International Journal approach, European Journal of Operational Research
187, 2008, pp. 13461357.
820
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
[22] J. Santos, E-Service quality: a model of virtual service [33] T. Joewono, H. Kubota, User satisfaction with
quality dimensions, Managing Service Quality 13(3), paratransit in competition with motorization in
2003, pp. 233-247. Indonesia: anticipation of future implications,
Transportation 34, 2007, pp. 337-354.
[23] M. Fassnacht I. Koese, Quality of electronic services:
Conceptualizing and testing a hierarchical model, [34] Z. Yang, X. Fang, Online service quality dimensions
Journal of Service Research 9(1), 2006, pp.19-31. and their relationships with satisfaction; A content
analysis of customer reviews of securities brokerage
[24] S. Gounaris, S. Dimitriadis, V. Stathakopoulos, services, International Journal of Service Industry
Antecedents of perceived quality in the context of Management 15(3), 2004, pp. 302-326.
Internet retail stores, Journal of Marketing
Management 21(7), 2005, pp. 669-682. [35] A. Al-Daihani, Critical Success Factors Affecting
Information System (Public Sector in the State of
[25] M. Eppler, P. Muenzenmayer, Measuring information Kuwait), MSc Thesis 2006, Arabian Gulf University,
quality in the web context: A survey of state-of-the-art Bahrain.
instruments and an application methodology,
Proceedings of 7th International Conference on [36] E. Ngai, T. Cheng, M. Ho, Critical Success Factors of
Information Quality, 2002, pp.187196. Web-based Supply Chain Management System Using
Exploratory Factor Analysis, Production, Planning &
[26] S. Knight, J. Burn, Developing a Framework for Control 5(6), 2004, pp. 622 - 630.
Assessing Information Quality on the World Wide
Web, Informing Science Journal 8, 2005, pp. 159-172. [37] M. Jennex, S. Smolnik, D. Croasdell, Towards
Defining Knowledge Management Success,
[27] S. Swaid, R. Wigand, Key Dimensions of E-commerce Proceedings of the 40th Hawaii International
Service Quality and Its Relationships to Satisfaction Conference on System Sciences, 2007, pp. 1-8.
and Loyalty, 20th Bled eConference eMergence:
Merging and Emerging Technologies, Processes, and [38] R. Al-adaileh, An Evaluation of Information Systems
Institutions, 2007, Slovenia, pp. 414-428. Retrieved on Success: A User Perspective - the Case of Jordan
April 5, 2010 from: http://ecom.fov.uni- Telecom Group, European Journal of Scientific
mb.si/proceedings.nsf/0/ 838119e9457f3113c Research 37(2), 2009, pp. 226-239. Retrieved on June
12572ee00731413/$FILE/31_Swaid.pdf 2, 2010 from: http://www.eurojournals.com/ejsr.htm.
[28] A. Zaied, F. Khairalla, Risk assessment for [39] M. Bradford, J. Florin, Examining the role of
implementing e-services in some ministries in the State innovation diffusion factors on the implementation
of Kuwait, Arab Gulf Journal of Scientific Research success of enterprise resource planning systems,
25(3), 2007, pp.138146. International Journal of Accounting Information
Systems 4, 2003, pp. 205225.
[29] C. Madu, A. Madu, Dimensions of equality.
International Journal of Quality & Reliability [40] A. Sreb, O. Sreb, M. Sein, The Influence of User
Management 19(3), 2002, pp. 246-259. Involvement and Personal Innovativeness on User
Behavior. World Academy of Science, Engineering
[30] J. Collier, C. Bienstock, Measuring Service Quality in and Technology 32, 2007, pp. 98-103.
E-Retailing, Journal of Service Research 8(3), 2006,
pp. 260-275. [41] O. Khalil, M. Elkordy, EIS Information: Use and
Quality Determinants, Journal of Information
[31] R. Connolly, F. Bannister, eTax Filing & Service Resources Management, 18(2), 2005, pp. 68-93.
Quality: The Case of the Revenue Online Service,
Proceedings of World Academy of Science, [42] C. Yi, P. Liao, C. Huang, I. Hwang, Acceptance of
Engineering and Technology 48, 2008, pp. 313-317. Mobile Learning: a Respecification and Validation of
Information System Success, World Academy of
[32] S. Croom, R. Johnston, E-service: enhancing internal Science, Engineering and Technology 53, 2009,
customer service through e-procurement, International pp.726-730.
Journal of Service Industry Management 14(5), 2003,
pp.539-555. [43] M. Horst, M. Kuttschreuter, J. Gutteling, Perceived
usefulness, personal experiences, risk perception and
trust as determinants of adoption of e-government
821
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
services in the Netherlands, Computer in Human [49] G. Udo, K. Bagchi, P. Kirs, Assessing Web Service
Behavior 23, 2007, pp. 1838-1852. Quality Dimensions: The E- SERVPERF Approach,
Issues in Information Systems 9(2), 2008, pp. 313-322.
[44] R. Henderson, M. Divett, Perceived usefulness, ease of
use and electronic supermarket use, International [50] G. Walsh, T. Hennig-Thurau, K. Sassenberg, D.
Journal of Human-Computer Studies 59(3), 2003, pp. Bornemann, Does relationship quality matter in e-
383-395. services? A comparison of online and offline retailing,
Journal of Retailing and Consumer Services 17, 2010,
[45] W. Wang, Y. Liu, Attitude, Behavioral Intention and pp. 130142.
Usage: An Empirical Study of Taiwan Railways
Internet Ticketing System, 2009 SWDSI/FBD [51] W. DeLone, E. McLean, Measuring e-Commerce
Conference, Oklahoma City, pp. 70-81. Success: Applying the DeLone & McLean Information
Systems Success Model, International Journal of
[46] R. Hussein, M. Selamat, R. Anom, N. Abdul Karim, A. Electronic Commerce 9(1), 2004, pp. 3147.
Mamat, The Impact of Organizational Factors on
Information System Success: An Empirical AUTHORS INTRODUCTIN
Investigation in the Malaysian Electronic-Government
Agencies, 2nd International Conference on "Knowledge ABDEL NASSER H. ZAIED is a Vice-dean for education
Management in Asia Pacific" KMAP, 2005, and students affairs, College of Computers and Informatics,
Wellington, New Zealand. Retrieved on March 15, Zagazig University, Egypt. He previously worked as an
2010 from: http://kmap2005.vuw.ac.nz/papers/the associate professor of Industrial Engineering, Zagazig
impact of org. University Egypt; an assistant professor of Technology
Management, Arabian Gulf University, Bahrain; and as
[47] B. Wixom, P. Todd, A theoretical integration of user visiting professor at Oakland University, USA. He
satisfaction and technology acceptance, Information supervised 8 PhD. thesis and 38 MSc. thesis, and examined
Systems Research 16(1), 2005, pp. 85 102. 33 MSc thesis. He published sixteen research papers in
International and Regional Journals and 22 research papers
[48] G. Heim, J. Field, Process drivers of e-service quality: in International and National conferences. His areas of
Analysis of data from an online rating site, Journal of research are: Systems Analysis and Design; Information
Operations Management 25, 2007, pp. 962984. Security; Knowledge Management; Quality Management
Systems and project Management.
APPENDIX I: QUESTIONNAIRE
(5): Strongly agree - (4) Agree (3) Average (2) Disagree (1) Strongly disagree
Agreements
Element Statement
5 4 3 2 1
Accuracy The information provided by the information system is accurate and is free from
errors.
The information system provides the precise information I need.
Adaptability It is easy for me to become skilful at using the information system.
I find the information system is easy to use.
Availability It was easy to find what you were looking for.
The information system allows information to be readily accessible to me.
Compatibility Information system contains necessary topics to complete related task.
The information system provides sufficient information.
Completeness The output information of the information system is complete.
The information system provides information precisely according to my need.
Efficiency Using information system in my job would enable me to accomplish tasks more
quickly.
By using the functions of the information system, I can upgrade the efficiency
of my work.
Effectiveness Using information system will enhance my effectiveness on the job.
I can easily use the functions of the information system to do my work.
Enjoyment I am pleased with the experience of using information system.
822
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
I am very satisfied with the information I receive from the information system.
Easy to learn Learning to operate the information system is easy for me.
Learning to interact with the information system is easy for me.
Easy to manage I find it is easy to get the information system to do what I want it to do.
I feel that the information system constitutes an integral part of my daily work.
Functionality The information system in use is always up to date.
The information system provides customized operations.
Integrity The information received from the information system is adequate.
It is easy for me to fine find out and get the desired information.
Interactivity I find information system to be flexible to interact with.
I can interact with the information system and receive the required information.
Management The management encourages using the system and appreciates the optimal use
support of the system to meet its goal.
The management discusses problems regarding the system and provides all
necessary resources to improve it.
Maintainability The information system is up-to-date.
The information system is easy to maintain.
Number of If I could, I would like to continue using the information system as much as
transactions possible.
executed I recommend using the information system to others.
Number of I intend to use the information system frequently.
system visits I believe it is worthwhile for me to use the information system routinely.
Perceived Risk I think that the information system is concerned with the present and future
interests of its users.
I think that the information system takes into account the repercussions that
their actions could have on the users.
Performance Using information system would improve my job performance.
Using information system would make it easier to do my job.
Personalization I think that the information system knows its users well enough to offer them
products and services adapted to their needs.
I think that the design of the information system take into account the desires
and needs of its users.
Privacy I think that the information offered by the information system is sincere and
honest.
I think I can have confidence in the promises that the information system
makes.
Productivity I believe that using the information system will further increase my
productivity.
I have fully accepted the information system in my daily work.
Reliability The information system performs the order right the first time.
Relevant order confirmation details are sent to the user.
Repeat visits The frequency of use with the eServices website system is high.
I am satisfied with my previous online shopping experience.
Response time Scrolling through systems menus is kept to minimum.
The system provides fast information access.
Security The output information of the information system is secure.
Overall, I trust the information systems security measures.
Self-efficacy The information system is characterized by the frankness and clarity of the
services that it offers to the user.
It is easy for me to become skilful at using the information system.
Simplicity Interacting with the system is a clear and understandable process.
The system is simple to use.
Training Organization offers training programs regarding information system application
Training material is available during training
Trust The information system usually fulfils the commitments it assumes.
823
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
Security privacy policies are accessible
Uncertainty The information system design makes finding information easy without
avoidance mistakes.
The information system does not make false statements.
Understandabilit The output information of the information system is easy to understand
y It is easy to find what youre looking for when using the information system.
Usability I always do my job using the information system.
I find the information system is available and flexible to be used.
User I m involve in input design
Involvement I m Involve in output design
824
VOL. 3, NO. 6, July 2012 ISSN 2079-8407
Journal of Emerging Trends in Computing and Information Sciences
2009-2012 CIS Journal. All rights reserved.
http://www.cisjournal.org
Uncertainty avoidance 178 56 73 23 38 12 22 7 9 3 4.22
Understandability 179 56 69 22 41 13 19 6 12 4 4.20
Usability 169 53 77 24 38 12 23 7 13 4 4.14
User Involvement 116 36 108 34 41 13 30 9 25 8 3.81
825