The MSPmentor® 100

2010 Edition
The ultimate guide to the world’s top
managed services providers
www.mspmentor.net

Research Contact:
Joe Panettieri, Editorial Director
New York Phone: 631-423-3536
Email: joe [at] ninelivesmediainc.com

Sales Contact:
Amy Katz, CEO
Massachusetts Phone: 978-468-0092
Email: amy [at] ninelivesmediainc.com

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100 and this report are copyright © 2010 Nine Lives Media Inc. 1
 Table of Contents

About Nine Lives Media Inc. and MSPmentor………………………… p. 3

Executive Summary/Survey Methodology.......................................... p. 4

Top 10 Financial and Business Trends Worth Noting…........……….. p. 5

SaaS and Cloud Reality Check.......................................................... p. 8

The MSPmentor 100

· Ranked 1-100…………………………………………………….. p. 9

· Alphabetized Company List.……………………………………. p. 13

· Top 25 Ranked By Managed Services Dollar Growth….….… p. 16

· Top 25 Ranked By Managed Services % Growth……….….... p. 17

· Top 25 Ranked By Devices Managed…………………………. p. 18

· International Spotlight (Europe, Australia and More).............. p. 19

Conclusion……………………………………………………….............. p. 19

· Future Research…………………………………………............ p. 19

· Sponsored Research Opportunities……………………........... p. 19

· Contact Information………………………………………........... p. 19

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About MSPmentor and Nine Lives Media Inc.

MSPmentor (www.mspmentor.net), owned by Nine Lives Media Inc.

(www.NineLivesMediaInc.com), is the ultimate guide to managed services.
MSPmentor delivers news analysis, timely insights, and how-to
information for managed service providers that are seeking to maximize
their recurring revenue.

The MSPmentor family includes:

· MSPmentor.net and MSPmentor.com: The ultimate guide to
managed services
· MSPmentor 100, identifying the world’s most progressive managed
service providers
· MSPmentor 250, identifying executives, entrepreneurs and experts
who are driving the managed services revolution
· MSPmentor Live: The industry’s top Webcasts
· MSPmentor FastChat Videos: Quick-hit interviews with industry
leaders

MSPmentor’s sister sites and brands: In addition to MSPmentor, Nine

Lives Media Inc.’s editorial platforms and brand extensions include:
· MSPtweet (www.MSPtweet.com), delivering the loudest tweets in
the managed services industry
· The VAR Guy (www.TheVARguy.com), identifying what’s next in the
IT channel. Ranked among the top 1 percent of all blogs
· VARtweet (www.VARtweet.com), the loudest tweets in the IT
channel
· The Open Source 50, tracking the top open source channel partner
programs
· The SaaS 20 Stock Index, a software as a service reality check
· WorksWithU (www.WorksWithU.com), the independent guide to
Ubuntu Linux

Nine Lives Media Inc.’s focus areas: We embrace the changing IT

media landscape. In fact, we help to shape it. We focus on highly targeted
IT markets. Our media blogs lead their markets in terms of monthly traffic,
audience engagement and reader conversations. Our expertise includes:
· Blogs that drive conversation and targeted reader engagement
· Video and multimedia on the web
· Custom content development for conferences, online and print
initiatives
· Online and face-to-face event moderation
· Market research

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extensions are trademarks and service marks of Nine Lives Media Inc. The MSPmentor
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Executive Summary/Survey Methodology

The MSPmentor 100 is an annual research report from MSPmentor and

its owner, Nine Lives Media Inc. (www.NineLivesMediaInc.com). Instead of
ranking MSPs merely by revenue, we calculate an index measurement.
This index approach ensures small, midsize and large MSPs from around
the world are recognized on the MSPmentor 100.

Our MSPmentor 100 ranking system considers such variables as:

· Total managed services revenue (in U.S. dollars, 2009)
· Managed services revenue growth (in U.S. dollars, 2009 vs. 2008)
· Managed services revenue growth (percentage, 2009 vs. 2008)
· Percentage of company revenue from managed services (2009)
· Number of devices remotely managed (2009)
· Devices managed growth, actual number (2009)
· Devices managed percentage growth (2009)
· Recurring revenue per employee (2009)
· Note: Financial information for international MSPs was converted
to U.S. dollars

· Call for Submissions: The survey was promoted on MSPmentor and

TheVARGuy.com, our social media destinations (FaceBook, LinkedIn and
Twitter) and various social media locations.

· Survey Timing: The survey ran from October 19 through Dec. 11, 2009.
Of the nearly 1,200 survey submissions we received, 191 of them
represented MSPs with at least $1 million in annual managed services
recurring revenue. The results were published February 10, 2010 on
MSPmentor.net and disclosed on a corresponding webcast.

Confidentiality

This report includes much – but not all – of the survey data. In order to
gather reliable financial data, Nine Lives Media Inc. agreed not to disclose
specific annual revenue information (i.e., revenue dollars). We reserved
the right, however, to publish company growth rates based on the private
revenue information.

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Top 10 Financial and Business Trends Worth Noting

1. Annual Managed Services Revenues: While managed services revenue

continues to expand, economic issues triggered slower growth for our 2010
MSPmentor 100 members vs. 2009 members. Total recurring revenue for the 100
member companies was $702 million in 2009, up 31% from $536 million in 2008.

2. Overall Company Growth: As a whole, the MSPmentor 100 companies lifted

their top-line revenues by 22 percent in 2009 vs. 2008. As with previous
MSPmentor reports, recurring revenue continues to grow faster than top-line
revenue for most MSPs.

3. Company Size: Of the 191 survey participants that generated at least $1

million in annual managed services revenue:
· 94 had at least $1.5 million in annual recurring revenue
· 85 had at least $2.5 million in annual recurring revenue
· 63 had at least $3.0 million in annual recurring revenue
· 50 had at least $4.0 million in annual recurring revenue
· 38 had at least $5.0 million in annual recurring revenue
· 23 had at least $7.5 million in annual recurring revenue
· 16 had at least $10.0 million in annual recurring revenue
· 8 had at least $20.0 million in annual recurring revenue

4. Devices Managed: As a whole, the MSPmentor 100 companies were under

contract to remotely manage 746,897 devices/seats in 2009, up 24 percent
from 601,986 devices/seats in 2008. This represents slower growth vs.
previous years. For instance, device management growth from 2007 to 2008
was 146 percent.

5. Tweet This: Social media communications continue to climb. Nearly 30

percent of MSPmentor 100 survey participants have Twitter accounts for their
businesses.

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Top 10 Financial and Business Trends Worth Noting (Continued)

Top 10 Financial and Business Trends Worth Noting

6. Most Popular Managed Services Offered:

· Help desk: 93.8% (vs. 93.6% in 2008)
· Remote administration: 93.1% (vs. 95% in 2008)
· Disaster recovery/business continuity: 91.5% (not tracked in 2008)
· Managed security: 78.5% (vs. 81.8% in 2008)
· Virtual servers: 74.4% (not tracked in 2008)
· Hosted/SaaS email: 67.7% (vs. 57.9% in 2008)
· Managed storage: 64% (vs. 66% in 2008)
· Hardware as a service (HaaS): 47.1% (vs. 53.2% in 2008)
· Virtual desktops: 46% (not tracked in 2008)
· Unified communications: 38.6% (vs. 29.1% in 2008)
· Hosted/SaaS SharePoint: 36% (vs. 29.3% in 2008)
· Managed print services: 28.9% (vs. 28.4% in 2008)
· Hosted VoIP: 25.9% (not tracked in 2008)
· Hosted/SaaS CRM: 18.9% (vs. 18.4% in 2008)
· Video surveillance: 17.1% (vs. 17.3% in 2008)
· Telepresence: 10.6% (not tracked in 2008)
· Observation: The MSPmentor 100 survey (2010 edition) attracted
more MSPs with SaaS expertise and focus, lifting SaaS results across
the board but slightly decreasing results for some of the more
traditional managed services -- such as managed security and remote
administration.

7. Target Customer Size: MSPmentor 100 survey participants say they are
targeting the following companies, in terms of size:

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Top 10 Financial and Business Trends Worth Noting

8. Vertical Markets: MSPmentor 100 survey participants serve these verticals:

9. Nearly 60% of participants have their own network operation centers:

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10. Master MSP Reality Check: Nearly 20 percent of survey participants say
they are a master MSP -- offering services to peer VARs and MSPs.
However, MSPmentor is tracking only about a dozen successful master
MSPs.

Frankly, we remain skeptical of “broad” master MSP industry claims. MSPmentor

is only aware of a handful of master MSPs that have achieved critical mass.
Examples include Do IT Smarter, MSP Services Network, Ingram Micro Seismic,
Virtual Administrator and Zenith Infotech. And in most cases, these master MSPs
are quite different in terms of the markets they service and the options they offer
to VARs and aspiring MSPs.

Key Trend: Software as a Service (SaaS) and Cloud Reality Checks

Shortly before publishing this report, MSPmentor asserted that the cloud industry
has reached its bubble. Some cloud-centric companies will succeed. Many will
fail. The market noise seems overwhelming.

Still, there are success stories and clear trends. MSPmentor 100 survey
participants increasingly promote SaaS and cloud options to their customers,
including hosted/SaaS email (67.7%, up from 57.9% in 2008); hosted/SaaS
SharePoint (36%, up from 29.3% in 2008) and hosted/SaaS CRM (18.9%,
essentially flat vs, 2008.)

At the same time, 21.7% of survey participants now promote Google Apps to
their customers, 6.7% are embracing Amazon Simple Storage Service and 5.5%
are making moves toward Amazon Elastic Compute Cloud.

MSPmentor believes that MSPs should be testing at least one cloud or SaaS
opportunity as a potential revenue generator. But we also believe a cloud
shakeout will begin in late 2010 or early 2011.

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The MSPmentor 100: Ranked 1 Through 100

Overview: Our MSPmentor 100 index is based on several metrics

explained on page 4 of this report. Through this index, we ensured that the
MSPmentor 100 includes small, midsize and large MSPs from across the
globe. Here are the MSPmentor 100 companies, ranked 1 through 100.

Company Website Country

1 mindSHIFT Technologies, Inc. www.mindSHIFT.com USA
2 Long View www.lvs1.com Canada
3 PEQ Services + Solutions www.peqinc.com USA
CDW Hosting and Managed
4 Services www.cdw.com/content/services/managed/ USA
5 Brennan VDI Pty Limited www.brennanit.com.au Australia
6 Littlefish IT Support www.itsupport.com UK
7 Glowpoint, Inc. www.glowpoint.com USA
8 En Route Solutions Ltd www.enroute.it UK
9 The Revere Group www.reveregroup.com USA
10 Enterprise Integration www.entint.com USA
11 Dataprise, Inc www.dataprise.com USA
12 Eurodata Systems plc www.eurodatasystems.com England
13 hSo www.hso.uk.com UK
14 Cobweb Solutions Ltd www.cobweb.com UK
15 Appia Communications, Inc. www.appiaservices.com USA
16 Corporate Technologies LLC www.gocorptech.com USA
17 7ticks, LLC www.7ticks.com USA
18 SymQuest Group, Inc. www.symquest.com USA
19 Advanced Network Products, Inc. www.anp.net USA
20 All Covered www.allcovered.com USA
21 Alpheon Corp. www.alpheon.com USA
22 Netforce Pty Ltd www.netforce.com.au Australia
23 ITLab www.itlab.co.uk UK
24 Circle Computer Resources, Inc. www.ccr.net USA
25 Do IT Smarter www.doitsmarter.com USA

(Companies 26-50 on next page)

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 MSPmentor 100: Ranked 1 Through 100 (continued)

Company Website Country

26 Integral Solutions Group www.integralsg.com USA
27 L7 Solutions www.l7.com.au Australia
28 NetGain Technologies www.NetGainIT.com USA
29 TekLinks www.teklinks.com USA
30 HEIT www.goheit.com USA
31 Logicorps www.logicorps.com USA
32 MicroMenders Inc. www.micromenders.com USA
33 ERGOS Technology www.ergos.com USA
34 CompuVision Systems Inc. www.CompuVision.biz Canada
35 IT Authorities, Inc. www.itauthorities.com USA
36 CT Networks www.ctnetworks.net USA
37 Nasstar plc www.nasstar.com UK
38 Thrive Networks Inc. www.staplesnetworkservices.com USA
39 Business Vitals www.businessvitals.com USA
40 Capital Support www.capitalsupport.com UK
41 ECFBN, INC. www.ecfbn.com USA
42 Lloyd Group www.lloydgroup.com USA
43 Interactive E Solutions LLC www.iesolutions.us USA
44 ClearPointe www.clearpointe.com USA
45 Akibia Inc. www.akibia.com USA
46 Endsight www.endsight.net USA
47 outsourceIT www.outsourceitcorp.com USA
48 Safe Systems, Inc. www.safesystems.com USA
49 SSI Solutions Inc www.ssi-solutions.com Canada
50 Lanmark Technical Services Ltd. www.lanmark.co.uk UK

(Companies 51-75 on next page)

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 MSPmentor 100: Ranked 1 Through 100 (continued)

Company Website Country

51 Corporate Network Services, Inc. www.cornetser.com USA
52 Claris Networks, LLC www.clarisnetworks.com USA
53 Netsurit (Pty) Ltd www.netsurit.com SA
54 Accord Technologies WA Pty Ltd www.accord.com.au Australia
55 LiquidSpoke, Inc. www.liquidspoke.com USA
56 Mirus IT Solutions www.mirus-it.co.uk UK
57 RIATA Technologies, Inc. www.riata-tech.com USA
58 Helion www.heliontechnologies.com USA
59 Upic Solutions www.upicsolutions.org USA
60 Data Recovery Services LLC www.drsllc.net USA
61 IT Solutions Consulting www.itsolutions-inc.com USA
62 ProActive IT Solutions www.proactiveit.com USA
American Technology Services,
63 Inc. www.networkATS.com USA
64 eFrame www.goeframe.com USA
65 Synoptek, Inc. www.synoptek.com USA
66 enkompas Technology Solutions www.enkompas.com USA
67 Everon Technology Services www.everonit.com USA
68 LAN Solutions, Inc. www.LAN-Solutions.com USA
69 Sagiss www.sagiss.com USA
70 BCT Consulting, Inc. www.bctconsulting.com USA
71 Acropolis Technology Group www.acropolistech.com USA
72 IT Focus Limited www.itfocus.ie Ireland
Techcare, LLC (formerly
73 Graphtech Systems) www.techcare.com USA
74 Thinsolutions www.thinsolutions.com USA
75 ETG www.etg.net USA

(Companies 76-100 on next page)

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 MSPmentor 100: Ranked 1 Through 100 (Final Page)

Company Website Country

76 ARRC Technology/CharTec www.arrc.com or www.chartec.net USA
77 CHIPS Technology Group www.chipstechnologygroup.com USA
78 Compudyne, Inc. www.compudyne.net USA
Fandotech (formerly Fuss &
79 O'Neill Technologies) www.fandotech.com USA
80 Global Data Consultants www.globaldataconsultants.com USA
81 PMV Technologies www.pmvtech.com USA
82 Schutte Informatisering www.schutte-informatisering.nl Nether.
83 SLPowers www.SLPowers.com USA
84 White Glove Technologies www.whiteglovetech.com USA
85 ramsac limited www.ramsac.com England
86 Computer Service Partners, Inc. www.cspinc.com USA
87 iVision www.ivision.com USA
Jackson Thornton Technologies,
88 LLC www.jttconnect.com USA
89 The I.T. Pros www.theitpros.com USA
90 Anexio, Inc. www.anexio.com USA
91 Advanced Network Solutions www.ansolutions.com USA
92 Ancero, LLC www.ancero.com USA
93 Compunite Computers, Inc www.compunite.com USA
94 masterIT LLC www.master-IT.com USA
95 LANtech Limited www.lantech.co.nz NZ
96 NetServe365, LLC www.netserve365.com USA
97 AXXIS Technology www.axxis.com Australia
98 ManageForce Corporation www.manageforce.com USA
Network Depot/Virtual
99 Administrator www.networkdepot.com USA
100 BlueLock www.bluelock.com USA

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 MSPmentor 100: Companies Sorted Alphabetically

Overview: Here are our MSPmentor 100 companies sorted alphabetically.

Company Website Rank

7ticks, LLC www.7ticks.com 17
Accord Technologies WA Pty Ltd www.accord.com.au 54
Acropolis Technology Group www.acropolistech.com 71
Advanced Network Products, Inc. www.anp.net 19
Advanced Network Solutions www.ansolutions.com 91
Akibia Inc. www.akibia.com 45
All Covered www.allcovered.com 20
Alpheon Corp. www.alpheon.com 21
American Technology Services, Inc. www.networkATS.com 63
Ancero, LLC www.ancero.com 92
Anexio, Inc. www.anexio.com 90
Appia Communications, Inc. www.appiaservices.com 15
ARRC Technology/CharTec www.arrc.com or www.chartec.net 76
AXXIS Technology www.axxis.com 97
BCT Consulting, Inc. www.bctconsulting.com 70
BlueLock www.bluelock.com 100
Brennan VDI Pty Limited www.brennanit.com.au 5
Business Vitals www.businessvitals.com 39
Capital Support www.capitalsupport.com 40
CDW Hosting and Managed Services www.cdw.com/content/services/managed/ 4
CHIPS Technology Group www.chipstechnologygroup.com 77
Circle Computer Resources, Inc. www.ccr.net 24
Claris Networks, LLC www.clarisnetworks.com 52
ClearPointe www.clearpointe.com 44
Cobweb Solutions Ltd www.cobweb.com 14
Compudyne, Inc. www.compudyne.net 78
Compunite Computers, Inc www.compunite.com 93
Computer Service Partners, Inc. www.cspinc.com 86
CompuVision Systems Inc. www.CompuVision.biz 34
Corporate Network Services, Inc. www.cornetser.com 51
Corporate Technologies LLC www.gocorptech.com 16
CT Networks www.ctnetworks.net 36

(Companies D through L on next page)

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 MSPmentor 100: Companies Sorted Alphabetically (D-L)

Company Website Rank

Data Recovery Services LLC www.drsllc.net 60
Dataprise, Inc www.dataprise.com 11
Do IT Smarter www.doitsmarter.com 25
ECFBN, INC. www.ecfbn.com 41
eFrame www.goeframe.com 64
En Route Solutions Ltd www.enroute.it 8
Endsight www.endsight.net 46
enkompas Technology Solutions www.enkompas.com 66
Enterprise Integration www.entint.com 10
ERGOS Technology www.ergos.com 33
ETG www.etg.net 75
Eurodata Systems plc www.eurodatasystems.com 12
Everon Technology Services www.everonit.com 67
Fandotech (formerly Fuss & O'Neill
Technologies) www.fandotech.com 79
Global Data Consultants www.globaldataconsultants.com 80
Glowpoint, Inc. www.glowpoint.com 7
HEIT www.goheit.com 30
Helion www.heliontechnologies.com 58
hSo www.hso.uk.com 13
Integral Solutions Group www.integralsg.com 26
Interactive E Solutions LLC www.iesolutions.us 43
IT Authorities, Inc. www.itauthorities.com 35
IT Focus Limited www.itfocus.ie 72
IT Solutions Consulting www.itsolutions-inc.com 61
ITLab www.itlab.co.uk 23
iVision www.ivision.com 87
Jackson Thornton Technologies,
LLC www.jttconnect.com 88
L7 Solutions www.l7.com.au 27
LAN Solutions, Inc. www.LAN-Solutions.com 68
Lanmark Technical Services Ltd. www.lanmark.co.uk 50
LANtech Limited www.lantech.co.nz 95
LiquidSpoke, Inc. www.liquidspoke.com 55
Littlefish IT Support www.itsupport.com 6
Lloyd Group www.lloydgroup.com 42
Logicorps www.logicorps.com 31
Long View www.lvs1.com 2

(Companies M through Z on next page)

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 MSPmentor 100: Companies Sorted Alphabetically (M-Z)

Company Website Rank

ManageForce Corporation www.manageforce.com 98
masterIT LLC www.master-IT.com 94
MicroMenders Inc. www.micromenders.com 32
mindSHIFT Technologies, Inc. www.mindSHIFT.com 1
Mirus IT Solutions www.mirus-it.co.uk 56
Nasstar plc www.nasstar.com 37
Netforce Pty Ltd www.netforce.com.au 22
NetGain Technologies www.NetGainIT.com 28
NetServe365, LLC www.netserve365.com 96
Netsurit (Pty) Ltd www.netsurit.com 53
Network Depot/Virtual Administrator www.networkdepot.com 99
outsourceIT www.outsourceitcorp.com 47
PEQ Services + Solutions www.peqinc.com 3
PMV Technologies www.pmvtech.com 81
ProActive IT Solutions www.proactiveit.com 62
ramsac limited www.ramsac.com 85
RIATA Technologies, Inc. www.riata-tech.com 57
Safe Systems, Inc. www.safesystems.com 48
Sagiss www.sagiss.com 69
Schutte Informatisering www.schutte-informatisering.nl 82
SLPowers www.SLPowers.com 83
SSI Solutions Inc www.ssi-solutions.com 49
SymQuest Group, Inc. www.symquest.com 18
Synoptek, Inc. www.synoptek.com 65
Techcare, LLC www.techcare.com 73
TekLinks www.teklinks.com 29
The I.T. Pros www.theitpros.com 89
The Revere Group www.reveregroup.com 9
Thinsolutions www.thinsolutions.com 74
Thrive Networks Inc. www.staplesnetworkservices.com 38
Upic Solutions www.upicsolutions.org 59
White Glove Technologies www.whiteglovetech.com 84

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 MSPmentor 100: Top 25 Ranked By Managed Services
Dollar Growth (2009 vs. 2008)

Overview: Here, we recognize the 25 companies that increased their managed

services revenue (in terms of U.S. dollars) the most in 2009 compared to 2008.
Actual revenue growth figures are not displayed because we promised survey
participants dollar-figure confidentiality. Also, growth rankings are based on
managed services revenue rather than overall company revenue.

Company Website Country

1 PEQ Services + Solutions www.peqinc.com USA
2 Long View www.lvs1.com Canada
3 mindSHIFT Technologies, Inc. www.mindSHIFT.com USA
4 Littlefish IT Support www.itsupport.com UK
5 7ticks, LLC www.7ticks.com USA
6 The Revere Group www.reveregroup.com USA
7 Appia Communications, Inc. www.appiaservices.com USA
8 IT Authorities, Inc. www.itauthorities.com USA
9 Brennan VDI Pty Limited www.brennanit.com.au Australia
10 TekLinks www.teklinks.com USA
11 Enterprise Integration www.entint.com USA
12 Accord Technologies WA Pty Ltd www.accord.com.au Australia
13 Glowpoint, Inc. www.glowpoint.com USA
14 outsourceIT www.outsourceitcorp.com USA
15 All Covered www.allcovered.com USA
16 MicroMenders Inc. www.micromenders.com USA
17 Interactive E Solutions LLC www.iesolutions.us USA
18 Akibia Inc. www.akibia.com USA
19 CT Networks www.ctnetworks.net USA
20 Dataprise, Inc www.dataprise.com USA
21 Integral Solutions Group www.integralsg.com USA
22 NetGain Technologies www.NetGainIT.com USA
23 HEIT www.goheit.com USA
24 ProActive IT Solutions www.proactiveit.com USA
25 Alpheon Corp. www.alpheon.com USA

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 MSPmentor 100: Top 25 Ranked By Managed Services
Percentage Growth (2009 vs. 2008)

Overview: Companies with minimal or no managed services revenue in 2008

were not eligible for this portion of the report, since their percentage growth
would have been infinite. Also, MSPs had to be on the primary MSPmentor 100
list to land on this section. In other words, dozens of MSPs with triple-digit growth
rates (or higher) didn’t qualify for this portion of this list because they weren’t on
the overall MSPmentor 100.

%
Company Website Country Growth
1 BlueLock www.bluelock.com USA 600.56%
2 PEQ Services + Solutions www.peqinc.com USA 525.00%
3 Accord Technologies WA Pty Ltd www.accord.com.au Australia 366.67%
4 IT Authorities, Inc. www.itauthorities.com USA 234.81%
5 outsourceIT www.outsourceitcorp.com USA 166.67%
6 ProActive IT Solutions www.proactiveit.com USA 150.00%
7 White Glove Technologies www.whiteglovetech.com USA 150.00%
Network Depot/Virtual
8 Administrator www.networkdepot.com USA 146.16%
9 BCT Consulting, Inc. www.bctconsulting.com USA 117.14%
10 7ticks, LLC www.7ticks.com USA 111.76%
11 Interactive E Solutions LLC www.iesolutions.us USA 110.00%
12 TekLinks www.teklinks.com USA 106.90%
13 ManageForce Corporation www.manageforce.com USA 106.68%
14 Akibia Inc. www.akibia.com USA 100.00%
15 LiquidSpoke, Inc. www.liquidspoke.com USA 81.08%
16 CHIPS Technology Group www.chipstechnologygroup.com USA 78.57%
17 Compudyne, Inc. www.compudyne.net USA 78.57%
18 MicroMenders Inc. www.micromenders.com USA 69.50%
19 Computer Service Partners, Inc. www.cspinc.com USA 66.98%
20 CT Networks www.ctnetworks.net USA 66.67%
21 Anexio, Inc. www.anexio.com USA 65.22%
22 Appia Communications, Inc. www.appiaservices.com USA 60.00%
23 AXXIS Technology www.axxis.com Australia 58.82%
24 ClearPointe www.clearpointe.com USA 56.17%
25 Synoptek, Inc. www.synoptek.com USA 55.58%

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 MSPmentor 100: Devices Managed

Overview: Here, we identify managed service providers that oversee the largest
number of devices on the MSPmentor 100. We realize this ranking is not an
exact science. Several solutions providers gave us rough estimates for devices
managed. Other solutions providers managing 100,000 or more devices did not
qualify for the overall MSPmentor 100 because of other factors, such as flat
revenue results from 2008 to 2009.

Seats/
Company Website Devices
mindSHIFT Technologies, Inc. www.mindSHIFT.com 93,700
Advanced Network Products, Inc. www.anp.net 50,100
Cobweb Solutions Ltd www.cobweb.com 50,000
Littlefish IT Support www.itsupport.com 46,752
PEQ Services + Solutions www.peqinc.com 45,000
Enterprise Integration www.entint.com 35,000
SymQuest Group, Inc. www.symquest.com 20,000
Long View www.lvs1.com 19,500
Appia Communications, Inc. www.appiaservices.com 15,000
Integral Solutions Group www.integralsg.com 15,000
Safe Systems, Inc. www.safesystems.com 15,000
CDW Hosting and Managed Services www.cdw.com/content/services/managed/ 15,000
Brennan VDI Pty Limited www.brennanit.com.au 14,500
Network Depot/Virtual Administrator www.networkdepot.com 13,410
HEIT www.goheit.com 12,500
eFrame www.goeframe.com 11,202
Do IT Smarter www.doitsmarter.com 11,000
Helion www.heliontechnologies.com 9,500
ManageForce Corporation www.manageforce.com 9,000
ClearPointe www.clearpointe.com 9,000
Corporate Technologies LLC www.gocorptech.com 8,000
Accord Technologies WA Pty Ltd www.accord.com.au 7,000
IT Authorities, Inc. www.itauthorities.com 7,000
Alpheon Corp. www.alpheon.com 6,800
Business Vitals www.businessvitals.com 6,500

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International Spotlight: Roughly 24 percent of survey participants represented
managed service providers outside of the United States. Thirteen (13) companies
outside the U.S. landed on the final MSPmentor 100 list. But dozens more --
located in Europe, Australia and South Africa, in particular, showed strong
growth. Please visit www.MSPmentor.net/top-100-msps for more information on
those fast-growing International MSPs.

Conclusions

MSPmentor 100 companies held up well during the economic crisis, posting
$702 million in combined recurring revenues for 2009, up 31% from $536 million
in 2008. Still, growth slowed in the managed services market. Our previous
MSPmentor 100 list, for instance, revealed 40%+ growth.

In recent months, MSPs have pushed beyond remote management and

monitoring to increasingly offer or promote SaaS applications. Also of note, top
MSPs are reporting that their most recent wins involve target customers that had
declined service contracts in 2008, or customers that had previously selected a
low-cost service provider.

We continue to see increased competition between some MSP software

providers and MSP service providers, particularly in the area of Microsoft
Business Productivity Online Suite (BPOS), where hosted Exchange, hosted
SharePoint and other Microsoft applications are available directly from Microsoft.

Future Research

Nine Lives Media Inc., owner of MSPmentor.net, develops additional research

projects including the Open Source 50 (May 2010) and the MSPmentor 250
(August 2010). To participate in the research or sponsor a custom research
program, please contact:

Editorial Research Contact:

Joe Panettieri, Executive VP, Editorial Director
Nine Lives Media Inc.
New York Phone: 631-423-3536
Email: joe [at] ninelivesmediainc.com

Custom Editorial Research Contact:

Amy Katz, CEO, Nine Lives Media Inc.
Massachusetts Phone: 978-468-0092
Email: amy [at] ninelivesmediainc.com

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