Marcial M.

Rodriguez
650 S Temple, Salt Lake City, UT 84104 elmororod@gmail.com cell: (801)227-9164

Summary
I have strong experience with customer service and team management. I am currently working for Family search, in
post process analysis, in this job I manage 8 teams, where I supervise that the audited projects are correctly evaluated.
I train team members in how to audit accurately. In this job it is important to be good with both office and excel and
to be a fast learner to rapidly master intern systems.

Skills

Languages: Spanish Native speaker, English Advanced, Portuguese Beginner, Italian Beginner.
Computer: Microsoft Word, PowerPoint and Excel, GIS Software, SAS, Math Lab.
Customer Service
Inventory & Databases

Experience
2017 - Actual
Family Search (Post Process Analyst)

Auditing microfilms Scanned from the Vault at Granite Mountain

Training volunteers on quality control
Providing advice to volunteers around the USA
Ensuring the safety of the files in my custody
Developing statistics for further analisys

Wells Fargo Bank (Customer service Banker) SLC, USA.

2016 2017
Helping clients to have a better online banking experience
Solving technical issues with online accounts
Providing advice in regards of the products offered from the bank
Helping to keep secure the customer accounts
Providing excellent customer service

Global Service Center for the Church of Jesus Christ of Latter Day Saints (PEF representative) SLC, USA.
2016
Received and resolved calls from students in Latin American regards to the processes of the Perpetual
Education
 Fund
Helped participants to understand the loans and guiding them in the process.
Processed loan disbursements for applicants.
Provided an excellent customer service

Mexican Rural Development Foundation (FUNDAR), (Technical support manager ) Saltillo, Mexico
2013-2014
Promoted the marketing of agricultural guides developed by the foundation.
Resolved farmers questions about current prices of the market.
Helping in the marketing and commercialization of produce grown by local farmers
Contacted government agencies and universities to participate with us in social projects aimed to the
development of rural communities.
Helped set up new computer equipment such as computers, printers and internet routers to have the connected
in the same network.
Fixed and maintained computers, copy machines, printers and scanners.

Procuradura Agraria Saltillo, Mxico (Agrarian legislation practitioner) 2012-2013

Provided legal advice to rural land owners who had problems accessing to federal aid due to their Lack of
knowledge.
Resolved concerns of the land owners about the Agrarian law, land property law, and communitarian
Regulations.
Participated in a project focused on updating the database of rural land owners in the southeast of the State of
Coahuila in Mexico (most of the updates where obtained by making calls to the land owners).
Taught new hires to use software required for the organization.

Education

LDS Business College (LDSBC) (present) Program: Business Entrepreneurship

English Language Center at Brigham Young University (ELC) Level: Advanced
(2014-2015)
Autonomous Agrarian University Antonio Narro (2009-2014)
Program: Engineering in Agriculture and Rural Development
Autonomous University Chapingo (2004-2009)
Program: Engineering in Agricultural Economy