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This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Description
FS-529, abnormal noise when exit tray moves.
Solution
CAUSE: The Exit Tray Lift gear is broken.
SOLUTION: Please replace the gear with a modified one per instructions in attached Bulletin Number 7663. This modification has been applied to finishers
with serial numbers above A0U7WY1014536 and A0U7WY2006753 .
IMPORTANT: The Tray Gearassembly (p/n A0U7 PPD0 00) is available andall other parts listed are not necessary to repair the Exit Tray Lift gear.
The new style motor does not need to be installed, but the pulse disk will have to be adjusted to insert and rotatefreely in the detection sensor.
Notes :
1. The Tray Gear assembly (p/n A0U7 PPD0 00)should be compatible with both unmodified and pre-modified finishers.
2. There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" version) designed only for the bizhub C360/C280/C220 and Item
#A0U7WY 2 for the bizhub 36/42/423/363/283/223 .
The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx).
Item #A0U7WY 2 will work with all the models.
3. Please refer to attached configuration documentation. To view a PDF, you may need to download a free copy of Adobe Reader®.
2
bizhub 42 Controller - no or slow print, scan failure, garbled data, lockup
Solution ID TAUS1200083EN* Solution Usage 8
Description
How to set up Microsoft® Exchange 2007/2010 with authentication.
Solution
Please perform the following steps:
On Exchange
4. Create a new receive connector in Exchange®.
5. Under the General tab of the connectorplease specify the full FQDN of the Exchange® server.
6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail.
7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are
checked.
8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked.
On the MFP
9. Verify that the machine and admin E-mail addresses are a valid Exchange® E-mail addresses.
10. Verify that Start TLS is selected on port 587.
11.Make sure tocheck theSMTP authentication check box.
12. Input the user name and password of the Exchange® account assigned to themachine.
13. Set the domain name under theSMTP authentication section.
14. Send a test E-mail and verify that the machine functions as intended.
Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.
Description
When trying to SMB scan, "Scan TX failed. Job is cancelled." message occurs. All settings in Address Book appear to be correct.
Solution
CAUSE: Incorrect NTLM setting.
SOLUTION: Using PageScope Web Connection, browse to Administrator g Network g SMB Settings g SMB Client Settings and change NTLM from
v1 (default) to v1/v2 . (see attached)
Description
The machine webpageinterface can be accessed, but print jobs will fail.
Solution
CAUSE: The machine is set for a static TCP/IP address.
SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.
3
bizhub 42 Image blank or solid color
Solution ID TAUS1200407EN* Solution Usage
Description
After replacing the PH Unit, no Image is printed on the output pages.
Solution
CAUSE: The PH Unit has not been installed correctly. When replacing the PH Unit, the rear of the PH Unit has not been correctly reseated into position. Due
to this incorrect positioning, the PH Unit is sitting at the wrong angle and therefore the laser does not write the required information to the drum surface.
Correct positioning of the PH Unit when viewed from the left hand side of the machine with the Metal End Plate removed. The bottom plate of the PH Unit is
located in the recess of the machine frame and not resting on top of the machine frame.
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bizhub 42 Miscellaneous
Solution ID TAUS0700453EN* Solution Usage 1026
Description
NVRAM Troubleshooting Procedure used to identify NVRAM problems andinformation concerning damaged or missing NVRAM/BRU.
Solution
bizhub C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure can
be used to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to
the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the
MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case,
then the NVRAM and MFP board will have to be replaced as a set.
If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode.
CAUTION : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connection to backup the data before
performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This
is unrecoverable and the correct meters cannot be input.
8020/CF2002/8031/CF3102
Codes C-3C00 through C-3C40 indicate a corrupt BRU.
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable.
bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
1. Machine not going to ready state.
2. Not printing to a host name with DHCP.
3. Not scanning to E-mail.
4. On startup, abort code 0x0000999a .
5. Abort code 0x00f00b00 .
6. Not printing.
7. Machine rebooting every few minutes.
8. Screen freezing in Konica Minolta logo.
9. Keep losing machine settings when power OFF.
bizhub 420/500
Common symptoms when NVRAM replacement may be necessary:
Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms:
1. Screen freeze in Konica Minolta logo.
2. Fax unit locking up theMFP or not recognized.
3. C-E084 error code.
4. Cannot PING the MFP.
5. C-D203 error code.
6. Display resetting to Japanese.
7. Losing network settings after firmware upgrade.
8. C-E002 error code.
9. Scan to E-mail or FTP.
10. Loss of adjustment data.
11. Total counter is reset.
12. Display TCR adjustment.
13. C-284x error code.
bizhub 600/750
Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013
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bizhub 42 Miscellaneous
Common symptoms when NVRAM replacement may be necessary:
1. Screen freeze in Konica Minolta logo.
2. Cannot recognize document feeder.
3. Error code SC2203 .
7145/7255
Common symptoms when NVRAM replacement may be necessary:
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01 .
Ordering Procedures
Call the SSDContact Support Centerat 800-825-5664, to open a Problem Ticket.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated.If a request is received
without an established problem ticket number the request will be denied.
Access the online ordering program on MyKonicaMinolta.com.
1. Login to MKM.com.
2. Select the Service tab.
3. Select Warranty, Repair, & Special Programs (menu at left side of screen).
4. Click on Warranty Services & Technical/FOC Programs (in center of screen).
5. Select NVRAM/BRU Replacement Program.
Updates/Status
Call Logistics at 201-818-3515.
Notes :
a. Refer to the attachedrevised Bulletin Number 5783 for more detail.The bulletincontains information concerning many of the newer models.
b. To viewthe PDF, you may need to download a free copy of Adobe Reader®.
Description
NVRAM Troubleshooting Guide
Solution
The attachedbulletin must be referenced before NVRAM replacement can be authorized. To view the PDF, you may need to download a free copy of Adobe
Reader®.
Description
Citrix® compatibility.
Solution
Citrix® has published a list of KMBS products and their compatibility with different versions of Citrix® . These are known as Citrix® Ready™ products.
KMBS has also done some testing that might notdocumented on theCitrix® Ready™ products web page.Attached is a document with additional information
on Konica Minolta's Citrix Ready Certified products.
Also, refer to the attached Citrix® compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers
other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO
1050/920 and controllers like theIC-303 and IC-409.
To viewa PDF, you may need to download a free copy of Adobe Reader®.
IC-202
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe® PostScript driver version 1.0.0 or
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bizhub 42 Miscellaneous
the PCL driver version 1.01 the print controller can be used without restrictions.
IC-203
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Presentation™ Server 3.0 environments with the Microsoft® Word 2003/Excel 2003 and
Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe® PostScript driver version 2.0.28 or the PCL
driver version 2.0.0, the print controller can be used without restrictions.
IC-205
Tested in both theCitrix® Metaframe™ XP (FR3) and theCitrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used
with the following restrictions:
1. Cancelled print jobs may stay in queue when using the GDI driver.
2. The printer icon may disappear when cancelling a print job when using the GDI driver.
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.
IC-302
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.
IC-401
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Word 2003, Excel
2003 and Adobe® Acrobat® 6 applications loaded. Testing has been performed with the PostScript driver version 1.0.
The following restrictions:
1. The mixed media function may not be used.
2. Enabling the "Delete pending print jobs at logout" on the Metaframe™ server does not result in the print jobs being deleted.
3. Print job access codes should not be used.
IC-402
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.0.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The following are restrictions that were found:
1. Custom Size setting is not available.
2.Owner Information, Lock Job and Copier store print functions are not available.
3. The client default settings are not saved.
IC-405
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 2.0.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were thatMedia Mixed function is not
available by network printer.
IC-611
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe® driver version 1.0.0.7
or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:
1. The watermark function will not function when using the PCL driver.
2. The PostScript Visual driver is not available with Microsoft® Windows 2003 Server.
3. Booklet mode may not function when called within Adobe® Acrobat®.
IP-901
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.
bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250
Tested withCitrix® Metaframe™.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6.No restrictions were found in testing.
Description
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bizhub 42 Miscellaneous
Where to find paper recommendations/specifications forB/W andColorMFPs/printers.
Solution
Please refer to the Media Guide for the products listed. Note : To view the Media Guide, you may need to download a free copy of Adobe Reader®.
Description
CS Remote Care (vCare) HTTP Protocol Support
Solution
This solution applies to KMBS Direct branches only and is included only for SSD Support reference.
The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration and
the utilization of the widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15/2009 are to be configured via the new vCare HTTP protocol.
bizhub C220/C280/C360
bizhub C35/C35P/C25
bizhub C452/C552/C652/C552DS/C652DS
bizhub C754/C654
bizhub 652/552
bizhub 423/363/283/223
bizhub 42/36
The bizhub vCare setup centers and/or Konica Minolta direct branches will be required to be enter the following settings into the MFP’s vCare settings:
URL: 207.18.56.55/webdav/
Login Name: http
Password: us200
The same WebDAV connection URL and authentication credentials will be entered in all bizhub Workgroup and PRO MFPs until further notice.
Set the Heartbeat setting to “Disable” until further notice. This setting does not need to be configured because of the frequent reporting schedule configured
on the MFPs. Disabling this setting will reduce unnecessary network traffic. If the Heartbeat setting is supported in the future, additional documentation will be
provided.
The Notification Schedule configures when MFPs will send updates to the vCare System. This setting is configured in the MFPs Service Mode a CS
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bizhub 42 Miscellaneous
Remote Care Settings.
This setting is configured in the MFPs Service Mode a CS Remote Care Settings
The MFP’s menu panel may differ slightly depending on the Workgroup MFP series.
The MFP’s menu panel differ for bizhub PRO MFPs and requires dipswitch settings to be configured.
IMPORTANT : The WebDAV HTTP settings (as detailed above) entered in theMFP's vCare/CSRC settings will remain the same for bizhub Workgroup and
PRO MFPs.
Consult the individual bizhub vCare HTTP Setup Instructions for each model series for detailed configuration details. The bizhub vCare HTTP Setup
Instructions are available for downloaded from MKM.com and the SSD Download Selector.
Note : To view the attached PowerPoint presentation, you may need to download a free copy of Microsoft® PowerPoint® Viewer (60.3MB).
Description
How to completelyuninstall a printer driver in Microsoft® Windows 2000/XP/Vista™/7.
Solution
When removing a printer from the Printers folder, the printer driver file is not removed completely from the hard disk drive. The following describesprocedures
to use if a printer driver file is corrupted and requires removal:
WINDOWS 2000
WARNING : If using Registry Editor incorrectly, serious problems may occur that will require reinstallation of the operating system. Microsoft®/KMBS
cannot guarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution.
1. Remove the printer using the Printers folder in Microsoft® Windows 2000.
2. In Microsoft® Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then stop the Spooler service.
3. Run Registry Editor (Regedt32.exe) and go to the following subkey (note that this is all one path, which has been wrapped for readability):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\
Note : Version-3 is Microsoft® Windows 2000, and is the name of the printer to be removed.
4. Notice the values on the right and write down the file names.
5. With the printer driver key selected, click Delete on the Edit menu.
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bizhub 42 Miscellaneous
6. Go to the following directory and delete the printer driver files noted in step 4:
%SystemRoot%\System32\Spool\Drivers\
Note :If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the files
are in use (such as, Rasddui.dll), set the startup type for the Spooler service to Disabled, restart the computer, and then attempt to delete the files and folders
again. After deleting the files, restore the Spooler startup to Automatic.
7. In Microsoft® Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then start the Spooler service.
8. If reinstalling a printer, use the Printers folder.
9. Delete the %windir%\inf\oem?.inf file that is associated with the removed printer driver. This removes the printer from the printer selection list when adding
new printers.
Note : In addition to the steps listed above, it may be necessary to delete the printer's associated unidriver (Rasdd.dll, Pscript.dll, or Plotter.dll). If printing
has been initialized or if a process is using this file, it will be locked open and cannot be deleted. The file can be renamed or the system can be restarted to
free up the driver. Refer to the Printer.inf file to see which unidriver is used by a particular printer.
WINDOWS XP
Microsoft® Windows XP adds a user interface feature to delete driver files so the steps for Microsoft® Windows 2000 are no longer necessary. To delete
printer driver files in Microsoft® Windows XP:
1. Click Start, and then click Printers and Faxes.
2. On the File menu, click Server Properties.
3. On the Drivers tab, click the printer driver to be deleted, and then click Remove.
Description
vCare/CS Remote Care HTTP (One-Way) setup instructions for bizhub C35/C35P/C25 and 42/36. It is possible to configure the following notifications in
vCare (CS Remote Care) for the C35/C35P/C25 and 42/36.
Notification items
SC Error
Date
Parts Life
Warning
Toner Report
Waste Fuill
Paper Jam Warning
Jam History
Counters
Error Count
Service Count
Life Count
System Data
History Data
Adjustment Data
Coverage Data
Solution
See the the attached fileprovidesvCare/CS Remote Care HTTP (One-Way) setup instructions for complete configuration information for C35/C35P/C25 and
42/36.
Notes:
1. The instructions also can be downloaded from the Konica Minolta Download Selector.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader®.
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bizhub 42 Miscellaneous
Solution ID TAUS1200440EN* Solution Usage 4
Description
Writing the serial number to a new MFP board.
Solution
If the MFP board has been replaced with a new one, the serial number of the machine must be written in the new MFP board.Please refer to the attached
documentation for the procedure and use the attached writing files. Also refer to the Service Manual foradditional details.
Notes :
1. To open the ZIP file, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website . The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2.To viewthe PDF, you may need to download a free copy of Adobe Reader®.
Description
Is MagneCote® paper or magnetic backed paper supported?
Solution
MagneCote® paperor magnetic backed paper is not supported.
Description
FS-529 compatibility.
Solution
There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" syle) designed only for the bizhub C360/C280/C220 and Item #A0U7WY 2
for the bizhub 42/36/423/363/283/223.
The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx).
Note : Item #A0U7WY 2 will work with all the models. Please refer to attached configuration documentation. To view a PDF, you may need to download a
free copy of Adobe Reader®.
Description
How to forwardfax pages to E-mail in PDF format.
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bizhub 42 Miscellaneous
Solution
If a requirement is to forwardfax pages to E-mail in PDF format, the device firmware will need to be updated. Download and install either:
? FAX ?
If PDF is selected in "File Type", the received FAX data will be converted to PDF, then the data will be forwarded as PDF file. (If TIFF is selected in "File
Type", the received FAX data will be forwarded as TIFF.)
? Report ?
The forwarded file type will be printed on "Forward TX Setting" field in "Fax Set Up Information List". "Fax Set Up Information List" can be printed out.
Utility g Admin Settings g Fax Settings g List Print g Fax Setup Pg
Notes :
1. The firmware is available for download from the Konica Minolta Download Selector.
2. Prior to installing the firmware, please refer to attached Program Release Information. To view the PDF, you may need to download a free copy of Adobe
Reader®.
Description
Are vendor devices supported?
Solution
Although bizhub 42/36 has a vendor port on the PRCB (CN17), vendor mode is not supported in firmware. Thus, external vending devices (Bear, Equitrac,
Monitor etc) cannot be used.
Description
PageScope Mobile specifications
Solution
PageScope Mobile is a powerful, cutting-edge application that connects to bizhub multifunctional products with a mobile professional's iPad®, iPad 2®,
iPhone®, iPod Touch® and Android™ OS-based devices.
The continued growth and escalating demand of iPad®, iPad 2®, iPhone®, iPod Touch® and Android™ OS devices across all markets and industries has
heightened the demand for mobile users to print directly from their Apple® and Android™ OS devices as well as scan documents for instant access.
With PageScope® Mobile, Konica Minolta offers a feature-rich assortment of utilities that provide the everyday document imaging tools and connectivity
necessary for mobile users to easily access and manage their documents.
The best part – it's free and downloadable from the Apple® App Store and Google Play™ Store. Simply search for "pagescope mobile".
DOCUMENT MANAGEMENT
- Upload files to Google Docs™
- Download files from Google Docs™
PRINTING
- Scanned Data
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bizhub 42 Miscellaneous
- E-mail messages and file attachments
- Data downloaded from a website
- Photos
SCANNING
- Receive scanned data via WebDAV
- Receive E-mail attachments
Please refer to the PageScope Mobile Spec Sheet for more information. To view the PDF, you may need to download a free copy of Adobe Reader®.
Description
Entering the serial number after the MFP board has been replaced.
Solution
Afterreplacing the MFB board the serial number and firmware MUST be loaded via USB.
Please follow the attachedstep-by-step procedures on how to enter the serial number.The files that will need to be edited are alsoattached.
Note :To view a PDF, you may need to download a free copy of Adobe Reader®.
Description
Solution
The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows.
Copier--------------------------BB
Blue(Gnd)--------------------White
Brown(Key Counter Set)-----Green
Orange(Key Count Pulse)---Black
Red(24v)---------------------Red
Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect the
BB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.
Description
How to lock the paper traysto preventunauthorized use.
Solution
KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of
product.
Jeffrey W. Rasa
Marketing Data Solutions, Inc.
Office Direct: 508-528-7323
Fax Direct: 508-553-0925
email: jeff.rasa@marketingdatasolutions.com
Web: www.marketingdatasolutions.com
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bizhub 42 Miscellaneous
Description
bizhub vCare/CSRC Toner Coverage/Gas Gage support.
Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC
Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader®.
Description
Konica Minolta SAP certified printer device types.
Solution
Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAP
device types.
bizhub C754
bizhub C654
bizhub C554
bizhub C454
bizhub C364
bizhub C284
bizhub C224
bizhub C652DS
bizhub C552DS
bizhub C652
bizhub C552
bizhub C452
bizhub C650
bizhub C550
bizhub C451
bizhub C360
bizhub C280
bizhub C220
bizhub C353
bizhub C353P
bizhub C253
bizhub C203
bizhub C35
bizhub C35P
bizhub C25
bizhub C20
bizhub C20P
magicolor 4650 EN
magicolor 4650 DN
magicolor 4695MF
bizhub PRESS 1250
bizhub PRESS 1250P
bizhub PRESS 1052
bizhub PRO 951
bizhub PRO 1200
bizhub PRO 1200P
bizhub PRO 1051
bizhub PRO 950
bizhub 652
bizhub 552
bizhub 751
bizhub 601
bizhub 501
bizhub 421
bizhub 361
bizhub 362
bizhub 282
bizhub 222
bizhub 423
bizhub 363
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bizhub 42 Miscellaneous
bizhub 283
bizhub 223
bizhub 42
bizhub 36
bizhub 40P
PagePro 5650EN
Refer to the attached documentation for complete information about the SAP Printer Vendor Program.
Notes :
1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf .
2.The latest SAP device types are available via the Konica Minolta Download Selector.
3.To viewa PDF, you may need to download a free copy of Adobe Reader®.
Description
Is it possible to print A3 in duplex?
Solution
A3 size papercan printin duplexby using the bypass tray. It is not possible to copy on A3.
Description
What are the exact steps to set upscan to SMB in Novell© 6.5 using iManager®?
Solution
Prerequisites
NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password.
On a PC:
1. Start iManager®. Http://ipaddress/nps/imanager.html
2. Select file protocols - CIFS/AFP.
3. Verify the netware server is selected.
4. Create a new share. Enter a name, path and comment.
5. Select NMAS on the left hand menu and then select your NMAS user.
6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB.
On the MFP
1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novell© server.
2. Enter your Novell© user nameand your simple password. No domain is needed for the user name.
3. File path will be the name of the share only. If the share name is scan the file path will be scan.
4. Verify scan to SMB functions properly.
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bizhub 42 Miscellaneous
Solution ID TAUS1200226EN* Solution Usage
Description
Engine series support E-mail\HTTP communication to bizhub vCare System.
Solution
The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication.
Notes :
1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market.
2.To view the PDF, you may need to download a free copy of Adobe Reader®.
Description
FS-529 firmware update.
Solution
It is not possible to update the finisher firmwarefor bizhub 36/42. As a workaround, it is possible to install the finisheron a bizhub 423 series or bizhub C360
seriessystem, update the firmware then install the finisher on the bizhub 36/42.
Description
How to set the Installed Place when using E-mail notifications.
Solution
To set the Installed Place when using E-mail notifications, perform the following steps:
1. Log into the machine using PageScope Web Connection.
2. Select the Network tab.
3. Select IPP.
4. Fill out the field for printer location.
Note : See attached screenshots for additional detail.
Description
How to scan a document to a USB thumb drive for convenient access.
Solution
To scan a document to a USB thumb drive for convenient access:
1. Place the original document into the document feeder or place it on the flatbed glass.
2. Insert the USB thumb drive in the USB port on the front right of the machine.
3. Press the Scan-to-Folder key.
4. Press the Direct Input key.
5. Press the USB Memory key.
6. Press Document Name and press the C hard key to clear the field.
7. Enter a document name. Press OK twice.
8. Press the Start key.
9. The document is now saved to your USB thumb drive.
Description
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bizhub 42 Miscellaneous
Is the FAX MEMORY FULL Trouble Code (FFE1) reported to vCare (CS Remote Care)?
Solution
As of version 2.7 (SR1), the FAX MEMORY FULL Trouble Code (FFE1) is reported to vCare (CS Remote Care). This Trouble Code is able to be viewed
through the vCare web application in the Maintenance g Past Data g Trouble and Maintenance g History g Trouble sections.
Description
FK-509, how to fax forward to another fax number.
Solution
To fax forward to another fax number:
1. Press the Utility/Counter key.
2. Scroll to screen 2/2.
3. Press Admin Setting.
4. Press Password.
5. Type in the administrator password, and then press OK.
Note : The default password is 12345678 .
6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.
7. Press Fax Settings. The Fax Settings screen appears.
8. Scroll to screen 2/5.
9. Press Forward TX Settings.
10. Press Forward TX Setting. Select ON. Press OK.
11. Press Forwarding Address. Enter a fax number to forward to manually or by selecting a saved fax number in the address book.
12. Press OK.
13. Press Forward & Print. Select Forward & Print (if TX fails).
14. Press OK.
Description
FK-509, how to print a Fax report. The user can specify which reports to print automatically.
Solution
To print a Fax report:
1. Press the Utility/Counter key.
2. Scroll to screen 2/2.
3. Press Admin Setting.
4. Press Password.
5. Type in the administrator password, and then press OK.
Note : The default password is 12345678 .
6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.
7. Press Fax Settings. The Fax Settings screen appears.
8. Scroll to screen 4/5.
9. Press Fax Report.
10. Press Activity Report.
11. Press Output Settings. Here you can select how frequently to have an activity report printed.
Every 100 communications, every day, or after 100 communications and at a specified time during the day. The user can also turn activity report printing off.
Description
FK-509, how to pick a paper tray for received fax printing.
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bizhub 42 Miscellaneous
Solution
To pick a paper tray for received fax printing:
1. Press the Utility/Counter key.
2. Scroll to screen 2/2.
3. Press Admin Setting.
4. Press Password.
5. Type in the administrator password, and then press OK.
Note : The default password is 12345678 .
6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.
7. Press Fax Settings. The Fax Settings screen appears.
8. Press Function Settings.
9. Press Tray Selection for RX Print.
10. Select the paper tray to be used for printing received faxes (default is Auto).
11. Press OK.
12. Press Close 3 times.
13. Press Home.
Description
Microsoft® Windows RT ® driver availability.
Solution
Microsoft® Windows RT® has built in drivers for KM controller-based MFPs. There are four drivers available "in box".
The PostScript drivers allow the following functions: Offset, Output Tray, Binding Position, Duplex, Staple, Punch, Fold, Color/BW.
KONICA MINOLTA PS BW Laser Class Driver
KONICA MINOLTA PS Color Laser Class Driver
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bizhub 42 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Solution ID TAUS1000211EN* Solution Usage 9
Description
FS-529,jam code 72-17 or 72-21 may be indicated.
Solution
PROBABLE CAUSES:
1. In the Transport section, L and R arms pop off the Shaft. This part of the transport guide drops down blocking the paper path.
Reattach the two arms onto the shaft (p/n A0U7 PP7Y 00). The L and R arms (p/n A0U7 PP5U 00) may need to be replaced if they are damaged. Please see
attached document for parts location details.
3. The speed of the transportation motor torque was slower than the specification. Firmware update is required. ( Not for FS-529 connected to bizhub 36/42)
Please installthe latest FS-529 firmware. The firmware is available for download from the Download Selector oe One-Stop Product Support.
Note : Please refer to attachedReleaseNotesprior to firmware installation.To view a PDF, you may need to download a free copy of Adobe Reader®.
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bizhub 42 Software/Driver related
Solution ID TAUS1200838EN* Solution Usage 6
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed, and the installation is prevented.
Solution
CAUSE: Apple® changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from
"identified developers" .
SOLUTION: If youget an error, you will need to perform one of the following workarounds.
Workaround 1
Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere].
Note : Attached is a screenshot of the setting.
Workaround 2
Right click (Control + Click) Package file and show menu then select [Open].
Notes :
1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , then
clicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time.
2. If an OS 10.8 driver is not currently available, use the Macintosh® 10.7.X drivers available from the Download Selector or One-Stop Product Support
(Self-Help).
3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh® 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed and the installation is prevented.
Solution
Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion.
Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identified
developers".
Workaround 1
Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere].
Note : Attached is a screenshot of the setting.
Workaround 2
Right click (Control + Click) Package file and show menu. Select [Open].
Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Description
Configuring Authentication Settings when printing from PageScope® Mobile.
Solution
PageScope® Mobile App (PSM) Version 2.0 includes the functionality to configure the following Authentication and Security Settings when printing:
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bizhub 42 Software/Driver related
- Enhanced Server (User Name and Password Authentication only)
Account Track Authentication
Secure Print
Encryption Passphrase
Authentication Settingscan be configured through the following steps:
1.Within PSM, select the item to be printed and press the “printer” icon.
2.After selecting the printer, Scroll Down to the “Authentication” section.
3.Slide the “User Authentication” selection to ON.
4.Enter the required Authentication Credentials.
If Public User access is not permitted and/or to print as a Registered User, in the “User Authentication” section set “User” to “Recipient User”.
Secure Print
Secure Print can be configured by setting the “Output Method” to” Secure Print”
Enter Secure Print Credentials
Encryption Passphrase
To use the Encryption Passphrase feature, User Authentication, must be set to“ON”.
Slide the Encryption Passphrase selection to ON and configure the Encryption Passphrase settings.
Notes :
1.The currently configured Authentication settings will be saved with theselected printing options, when “Save Setting as the Default” is selected.
2. Please refer to attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader®.
21
bizhub 42 Warm-up, wrong display, incorrect operation, lock-up
Solution ID TAUS1200578EN* Solution Usage 2
Description
The MFP will power up and go to Ready, but will not print from the PC, print internal pages or copy. It may be able to scan.
Solution
CAUSE: Corrupt data in the SSD (Solid State Drive) board. DHCP assignment fails.
Image files
Description
“Service Call C060 Firmware Update Error” message while updating the Engine firmware. Once this occurs, updating the Engine firmware cannot continue
unless you replace the PWB-MC assembly (PRCB).
This problem only occurs when updating from "Step 1" to "Step 2" firmware. If the machine has controller firmware "Step 2" or later, the problem will not occur.
Solution
CAUSE: Someone places paper in the ADF or opens the ADF while updating the Engine firmware. This causes the controller to send the print-ready
command to the PRCB while updating the Engine firmware, resulting in updating failure.
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bizhub 42 Warm-up, wrong display, incorrect operation, lock-up
Applied to production
Controller firmware "Step 2" or later has been installed on the following machines.
bizhub 36 : A45X011000687 and onward
bizhub 42 : A3EW011000675 and onward
Description
When updating FS-529 firmware, the message "Firmware Update ENGINE" is displayed.
Solution
CAUSE: This is a design specification as the finisher firmware is passed through the engine.
Description
When upgrading firmware, "Error" LED glows and percentage counter seems to be stuck on 0% (especially in the case of finisher firmware).
Solution
CAUSE: This is normal operation.
SOLUTION: Wait for upgrade to finish.Eventually the upgrade will reach 100% with no errors.
Note : This behaviour will cannot be modified.
Description
When printing to the HDD (Store Job, Print & Hold, Secured Job, Proof then Print, ID&Print) if the job name is the same as one already stored, the
older job will be overwritten.
Solution
CAUSE: Incorrect setting.
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bizhub 42 Warm-up, wrong display, incorrect operation, lock-up
2. Touch [Soft Switch].
3. Touch [SW3].
4. Set the value to '16'.
5. Turn power OFF/ON.
Now when printing a job with the same name, the new job will have a numerical suffix to differentiate it from the old job.
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