EFFECTS OF ONLINE BANKING – A STUDY

Questionnaire

I. PERSONAL DATA
Name :…………………………………….
1. Name of the Bank & Branch …………………………………….
2. Gender : 1) Male 2) Female
3. Age :…………………………………….
4. Educational Qualification : 1) Illiterate 2) High School 3) Hsc
4) UG 5) PG 6) Others
5. Marital Status : 1) Married 2) Unmarried 3) Others
6. Occupation : 1) Govt. Employee 2) Private Employee
3) Business 4) Self Employee
5) Student 6) Housewife
7) Others
7. Monthly Income :…………………………………….
8. Duration of usage :…………………………………….
9. Which category of the banks do you consider as most technologically advanced?
1) Public sector bank 2) Private sector bank
10. Which attribute of the bank do you value the most?
1) Quality of Service 2) Technology used 3) Trust
4) Location 5) Type of the bank
11. Which factor promotes you to use the new techniques in banking?
1) Reduced time of transactions 2) Cost effectiveness
3) Ease of use 4) Technology savvy
12. How familiar are you with computer usage level of your bank?
1) No knowledge of computer 2) Beginner
3) Average knowledge 4) Advanced computer knowledge
5) Expert
13. Customer level of usage of technology
1) Internet at home or work to do their financial transactions
2) Uses E – mail
3) ATM / Debit card service
4) Credit card service
5) Online banking services
6) E-payments
7) Electronic Fund Transfer (EFTs) / NEFT / RTGS)
14. How frequently do you use the following banking services per month?
Particulars Nil One Two Three Four Five & above
A. Branch Banking
B. ATM
C. Internet Banking
D. Tele Phone banking
E. Mobile banking