QUANTITATIVE TECHNIQUES

A11: Problems to be submitted on 29/4/2016

1. Customers arrive at a sales counter manned by a single person according to a poisson process with a
mean rate of 30 per hour. The time required to serve a customer has been exponential distribution
with a mean of 100 seconds. Find the average waiting time of a customer. Also determine the
average number of customers in the system and average queue length.
2. Telephone users arrive at a booth following a poisson distribution with an average time of 5 minutes
between one arrival and next. The time taken for a telephonic call is on a average 3 minutes and it
follows an exponential distribution. What is the probability that the booth is busy? How many more
booths should be established to reduce the waiting time to less than or equal to half of the present
waiting time?
3. In a factory the machine breakdown on an average rate of 10 machines per hour. The idle time cost
of a machine is estimated to be Rs 300 per hour. The factory works 8 hour a day. The factory
manager is considering 2 mechanics for repairing the machines. The first mechanic A takes about 5
minutes on an average to repair a machine and demands wages Rs 150 per hour. The second
mechanic B takes about 4 minutes in repairing a machine and demands wages at the rate of Rs 250
per hour. Assuming that the rate of machine breakdown is poisson distributed and the repair rate is
exponentially distributed which of the mechanic should be engaged.