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CHAPTER 8
Introduction
2
O E
2
,k 1
2
E
7550 • Test value = 72.3052
5
1258.33
STEP 3 : CRITICAL VALUE
• Critical Value:
df = k – 1
2
0.05, 6 1 k = 6 no. of days
2
0.05, 5 11.0705
STEP 4 : DECISION
• To find E :
– Highly satisfied: E = 62% x 500 = 310
– Satisfied : E = 20% x 500 = 100
– Dissatisfied : E = 8% x 500 = 40
– Highly dissatisfied : E = 10% x 500 = 50
STEP 2 : TEST STATISTICS
Education O E (O – E)2/E
Highly 320 310 0.3226
Satisfied
Satisfied 80 100 4.0
Dissatisfied 50 40 2.5
Highly 100 50 50
Dissatisfied
Total 56.8226
STEP 3 : CRITICAL VALUE
• Critical Value:
2
0.05, 4 1
2
0.05, 3 7.81473
STEP 4 : DECISION