Dannielle E.

Mitchell
10 Seconset Street, Worcester, MA 01602 • (774) 262-0830 • dannielle.mitchell1@gmail.com

PROFESSIONAL EXPERIENCE
The Hanover Insurance Group Worcester, MA
User Experience Architect, Future Leaders Program June 2013-present
 Create and utilize user-focused deliverables to lead program-wide strategy sessions
 Educate, manage and grow early-in-career members of our User Experience team
 Facilitate journey mapping sessions to determine long term digital strategies
 Perform usability research iteratively throughout the lifecycle of a project to understand
user interaction with the application and identify pain points early on
 Conduct wire framing and white boarding sessions during project initiation phase to aid in
architectural and vendor decisions
 Deliver mockups and prototypes throughout the lifecycle of waterfall and agile projects to
construct user friendly design that meets product and business requirements
 Conduct ethnography to understand user goals, motivators, stressors, pain points, and physical
 environment
 Create personas and facilitate empathy mapping sessions in order to help project team and
stakeholders understand users

The Hanover Insurance Group Worcester, MA

Intern, Business Analyst June 2012-June 2013
 Design and implement an internal application to facilitate collaboration and communication
among all users in the Claims department
 Analyze current state, conduct competitor analysis, and provide recommendations to members
of Senior Leadership in order to determine the most accurate, cost-effective vendor
 Demonstrate quick comprehension and retention, provide excellent customer service, and settle
claims in the catastrophe unit

Law Offices of Michael T. Gaffney, Esq. Worcester, MA

Intern, Legal Assistant January 2009 – June 2013
 Perform legal research and analysis, prepare documents, and assist at divorce trials,
worker’s compensation hearings and meetings of creditors
 Draft and file bankruptcy petitions
 Prepare, format and proofread memoranda, correspondence, and other legal credentials
 Maintain superior public relations with clients, opposing counsels, and trustees

EDUCATION
Bentley University Waltham, MA
User Experience Certificate Spring 2016 – present
 Completed four of nine required courses
 Pursuing a completion date of Fall 2019

University of Massachusetts Amherst Amherst, MA

Bachelor of Arts, BDIC May 2013
 Primary Major: Business Administration with a Focus in Healthcare, GPA 3.70
 Secondary Major: Spanish, GPA 3.74
 Course background in Management, Project Management, Business Proposals, Public Policy, Legal Studies,
and Spanish

Universidad de Malaga Malaga, Spain

Study Abroad Semester Spring 2012
 Course background in International Relations, Cross Cultural Management, Cross Cultural History,
Economics and Politics