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  • Manager Clients: Evaluators

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    Adina Achimoiu
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    The Conceptual Communication Model outlines the communication process between internal and external actors when obtaining an insurance policy and making a claim. It involves two main steps: 1) Obtaining the initial policy through negotiation of offers and signing of contracts between the manager, agents, and clients. 2) Making a claim following an insured risk or accident, which involves communication between agents, evaluators, banks, service providers, and police to process payments. The model maps out 23 specific communication points between the various actors.

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    fisierccm

    Original Title

    Ccm

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    The Conceptual Communication Model outlines the communication process between internal and external actors when obtaining an insurance policy and making a claim. It involves two main steps: 1) Obtaining the initial policy through negotiation of offers and signing of contracts between the manager, agents, and clients. 2) Making a claim following an insured risk or accident, which involves communication between agents, evaluators, banks, service providers, and police to process payments. The model maps out 23 specific communication points between the various actors.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views2 pages

    Manager Clients: Evaluators

    Uploaded by

    Adina Achimoiu
    The Conceptual Communication Model outlines the communication process between internal and external actors when obtaining an insurance policy and making a claim. It involves two main steps: 1) Obtaining the initial policy through negotiation of offers and signing of contracts between the manager, agents, and clients. 2) Making a claim following an insured risk or accident, which involves communication between agents, evaluators, banks, service providers, and police to process payments. The model maps out 23 specific communication points between the various actors.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Conceptual Communication Model (CCM)

    Actors:

     Internal: manager, agents, risk evaluators, financial accounting


     External: clients, banks, service, police

    3
    manager clients
    2, 5
    4 7
    1, 6
    16
    10 agents banks
    13, 15 23

    22
    12, 14

    evaluators 17 service
    8, 20
    9 19
    18 11

    21
    financial police
    accounting
    1. Request for offer
    2. Send a typical order/ offer
    3. Negotiate the offer
    4. Negotiated offer
    5. Contract and policy
    6. Contract signed
    7. Payment order (rates)
    8. Statement account (proof of payment)
    9. Copy of statement account
    10. Update the clients’ account
    11. Report of accident
    12. Request for payment (report from police+ typical request+ policy)
    13. Request for evaluation
    14. Photos and other documents to prove damages
    15. Report of evaluation of damages
    16. Demand for repair+ access ticket
    17. Invoice
    18. Report regarding the invoice, approval
    19. Payment order
    20. Payment order certified+ statement account
    21. Payment order certified+ statement account
    22. Statement account
    23. Access/ entrance ticket

    First step- policy: 1 to 10

    Second step- risk occurrence: 11 to 23

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