Q&A Expert Answering

Guidelines
Welcome to Chegg!
We are excited to welcome you as a candidate for our Expert Answering
network!
Being an Expert Answerer is a great privilege, and you are responsible for
working directly with our student users. Students post questions every single
day on Chegg Q&A. You can help them by providing solutions with clear
explanations and step-by-step processes.
Our team is committed to providing the best quality solutions to our students
with your help as a subject matter expert. Our In House team keeps an eye on
the quality of your answers, ensuring that students receive the best answers
possible.
This deck will give you instructions on how to answer on our Q&A boards.
Please contact your territory management team if you have any questions.
-The Chegg Team
CHEGG STUDY HONOR CODE
 Chegg Study Honor Code
Chegg Expert Q&A helps students with their toughest questions while
maintaining the highest standards in academic work. In doing so, Experts will
not participate in academic dishonesty. As Experts, please adhere to our Honor
Code and notify your management team if you have any further questions.

• Students may break our

Honor Code by posting
exam or quiz material.
When this occurs, please
do not answer the question
and skip the question as
“Abusive/Spam”- “Other”
Do Not Answer Questions with terms like “Final Exam”, “Examinations Institute”, “Div Ched”, “ACS” etc. – Skip with
Abusive/Spam reason.
Chegg reserves the right to not pay EAs for questions answered with terms like “Final Exam”,
“Examinations Institute”, “Div Ched”, “ACS” (and other similar terms that denote a question is from
a test or examination—those terms are not exhaustive). Chegg also reserves the right to revoke your
Expert Answering privileges should you answer any questions that break our Honor Code.
Chegg Study Honor Code – More Examples
Do Not Answer Questions with terms “ACS Exams” – Skip with “Abusive/Spam” Reason
Chegg Study Honor Code – More Examples
Do Not Answer Such Questions – Skip with “Abusive/Spam” Reason
 Chegg Study Honor Code – More Examples
Do Not Answer Questions with terms “Examinations Institute”, “Div Ched”, “ACS” – Skip with “Abusive/Spam” Reason
ANSWERING INSTRUCTIONS
Basic Rules
• Read questions carefully to understand what the asker wants
• When skipping a question, follow our protocols very carefully
• Be thorough- clearly explain each step of the solution in a well-
organized manner
• Highlight key points, important steps, and common points of
confusion wherever possible
• Use new lines and spacing whenever possible to improve
structure and readability of an answer
• The Enter key and Spacebar are your friends!
• Use diagrams, tables, charts, and graphs to illustrate solutions
• COPYING answers (fully or partially) from other sources is
ABSOLUTELY NOT ALLOWED
 Homepage: http://www.chegg.com/my/expertqa
Login: your Expert Answerer login credentials
Your stats are broken
Useful reminders! down by day, week, and
month. They reset at the
beginning of each
month

Our team keeps a close

eye on skipped
questions- especially the
Abusive/Spam and
Different Subject
reasons.
• Note: you will see a message about your Trial Period. Please
use this to get accustomed to the Chegg Q&A ecosystem.
• Feel free to reach out to your coordinators in case of queries.
• Your answers will be reviewed very frequently during the Trial Period. Use the
feedback to adjust your Answering Quality accordingly.
• This message will disappear once our internal review team approves
consistent good quality in your work.
There are 2 answering methods:
1. Typed with proper formatting
• Your answering page features a built in editor and math type tool
• Work done in word processors or math tools can be copy/pasted into your
editor
• Screenshots of work in other tools, spreadsheets, and software are fine
✓ Please make sure to take screenshots of anything external to preserve formatting
2. Handwritten*
• *This option is ONLY allowed for those with neat, legible handwriting
• Answers must be printed- no cursive- on blank white paper
• Images must be clear, focused, and rotated properly in the answer to read
left to right
• Answers must be uploaded as an image in your editor
• Issues with handwritten answers may put your expert privileges at risk
3. Typed and handwritten
• When you draw diagrams by hand, you may type the answer and upload a
hand-drawn diagram
Example of a good typed answer
• Typed answers are
always preferred

• With our built in

Equation Editor or
external math type
tools, it’s even easier to
type out different types
of symbols

• Students provide great

feedback on clearly
typed out answers!
Example of a good handwritten answer
• Handwritten answers are useful for
situations where:
• You need to draw and label
diagrams
• Create graphs
• Use many equations
• Combine equations and
diagrams
• Make notations

• However- please keep in mind

that neat, legible handwriting and
good image quality is key

• *Students will report issues with

poor handwriting or image quality
 Possible actions: deciding and answering pages
• Review the question carefully- decide
to skip or answer the question on your
screen
• You have 10 minutes to decide to:
1. Answer – you will be directed to the
answering page and given 120 minutes
to submit a solution. If you exceed this
time limit, your question will
automatically go to a different expert.
2. Skip & Get next question – select the
most applicable reason.
3. Exit – clicking on this button exits Chegg
Q&A. You can come back again by using
www.chegg.com/my/expertqa
• You have 120 minutes to submit your
answer
• The countdown at the top of the
page shows you how much time
remains
• Once your answer is submitted, you
will be shown the next available
question in your area of expertise
• If you realize that you are unable to
answer, you may elect to skip on this
page
Skipping questions

If you decide to skip any question, you must select a reason:

• Question is in a different subject- PLEASE be careful moving questions
• Important note: Communications is not an Electrical Engineering subject
• More information needed- you must specify what is missing with detail
• Abusive/Spam- if there is spam, solicitation, or other abuse
• Do not have the subject knowledge to answer
Important note: our team monitors skip reasons and will penalize you if we find misuse.
Because skipping questions delays answering and can change question routing, we take
these actions seriously.
Our text editor
• For symbols, equations, and formulas, the
Equation Editor is built into the Answer window
• To access this tool, click on the fx button on the
left of the Bold button in the toolbar
• You may also use other math type tools to
generate images that you can upload as a
screenshot into your solution

Uploading images
• Step 1 - Click the image icon. It will open a pop-
up window.
• Step 2- Click the ‘Upload’ tab in the pop-up
• Step 3- Choose your file
• ONLY jpeg, jpg, png, bmp, gif files are accepted
• File size should not exceed 2 MB per file
• Step 4- Send it to the Server
• --to upload multiple images, repeat steps 2-4
• Step 5- After you have finished uploading your
image(s), click OK to complete the image
upload
Important tips for answers with images
• Focused image – stabilize and then click
• ONLY the answer – no notepad pages, margins, background
items
• Zoom in or crop if necessary
• VERTICAL orientation – rotate and save before uploading
• Clear printed handwriting
• Proper brightness – ensure sufficient lighting before you click
• Avoid flash spots
• Top view only
• Single sided only – do not write on both sides of the paper
• One image per page – upload multiple images for multiple pages
Examples of major image uploading errors
• Unnecessary blank space

• Unprofessional
backgrounds/surroundings

• Bad handwriting

• Unfocused/blurry photos

Important: issues with images

will result in mandated typed
answers or immediate removal
of your answering privileges
MISTAKES TO AVOID
Things To Avoid / Check
Plagiarism
• Plagiarism is the act of copying someone else’s work and
representing it as your own in any way
• Chegg follows a zero tolerance policy against plagiarism
DO:
• Write your content/answer in your own language
• Explain your answers step by step
• Support your answers with explanations and examples

ABSOLUTELY DON’T:
• Don’t copy/paste, screenshot, or take photos of any work that isn’t yours
• Don’t use any search engine
• Don’t post links to external sources
• Don’t use any images, graphs, charts, diagrams that are not yours
• Don’t make any attempts to pass off work as your own by altering slightly
Commenting Post Answer Submission
Some times students comment on your answers for further clarification. You can
provide short clarifications in form of comments to bring more clarity to the
student.
DO’s:
• Keep comments short and to the point, addressing the concern.
• Maintain decorum and be respectful to the student, even if you don’t agree
with the comment.

STRICT DON’Ts:
• DO NOT share personal details. If a student asks for your personal details; you
must share such instances with your coordinator.
• DO NOT post irrelevant comments. This can lead to revocation of your
answering rights.
• Arguing / conversations via series of comments is a STRICT NO. Reach out to
your coordinator with details to address any concerns.
• DO NOT blame or bad mouth a student. If you have any concern regarding
ratings / comments / etc.; reach out to your coordinator with details.
 Actions to strictly avoid
• Do not submit an incomplete answer
• No guessing- if you are unsure, SKIP the question
• Don’t forget to explain! Don’t post just a single value or letter
• Do not use slang, abbreviations, or shortened words
• Absolutely never post comments, suggestions, or questions in
place of an answer
• Don’t forget any diagrams/images needed for your answer
• Personal and company details are prohibited
• Do not respond to student requests for personal information or
help outside of Chegg
• Do not post any answer on an invalid question
***If you are found to be abusing your expert answering privileges for any reason, we reserve the right
to deactivate/close your account immediately and closely review all of your work for payment validation.
Reasons for immediate account deactivation
• Plagiarism
• Saving questions using a placeholder
• You may not save your place and come back later
• Placeholders are not allowed, even if you return to finish or fix your answer
• Why? Students think the post is spam! We will receive abuse reports and we
will deactivate your account
• Posting a third party URL in place of an answer- this is YOUR work

• Posting a comment instead of an answer- SKIP the question

Important reminders
• You will be paid for every legitimate answer
• Our review team will be monitoring the answers to ensure that
they are accurate, correct, and well-explained
• We are here to help students learn and not just know the answers!
• Questions can be skipped for:
• Questions in the wrong subject
• More information needed
• Abusive/spam
• Do not have subject knowledge to answer
Unnecessary skipping is an abuse of your privileges! Our team is keeping a
close eye on this, so please be careful and do not get revoked!
• Keep the things to avoid always in mind
• Ensure images are uploaded properly
QUESTION TYPES
Multiple choice
• Students often post multiple Question
choice questions

• Multiple choice questions

deserve full explanations

• Our purpose is to help students

learn how to solve problems –
please show all work and the
steps/explanation to get to your Answer
final answer!
 Questions with multiple sub-parts
Minimum protocol:
• At least the first 4
MANDATORY
parts must be
answered

• Example question:
• Mandatory: a, b, c, d
• Suggested: e, f
• *UNLESS the student
asks for a specific sub- SUGGESTED
part to be answered

***Note that this is only the minimum requirement. We strongly encourage you to solve all the parts
asked for within reason, which results in the most helpful answer possible- and good student feedback!
Multiple questions posted at once
• Sometimes, multiple
questions are posted at once
• Mandatory: first full question
• UNLESS a student asks for a
MANDATORY
specific question to be answered
• E.g. “answer question #3” or
“answer the second question”
• Please pay attention to the
requests and answer
appropriately
• Suggested: all questions
within reason
SUGGESTED
 Other types of questions
• Case studies
• If the full case is provided, free to answer!
• If it is missing, provided by name, or linked to an external source, SKIP IT
• You should SKIP such questions for ‘More information needed’
• Comment: ‘Case study must be provided for answering.’

• External links
• If a student posts a question from an external site, SKIP IT
• You should SKIP such questions for ‘Abusive/Spam- Other’
• Comment: ‘Question is linked to external site.’
EXAMPLES OF EXCELLENCE
Great work by our Experts!
Step-by-Step solutions are a must
• Students rely on Not helpful.
us to receive
accurate solutions
AND to
understand how
to arrive at the
solutions. Helpful!

• As an Expert, it is
absolutely crucial
that you explain
to students how
you have arrived
at your
conclusions
Example of a great step-by-step solution
Points to note:
• Introduced properly
• All variables stated,
when applicable
• All equations clearly
shown
• Every single step
clearly separated
• Calculations done &
shown thoroughly
• Final answer well
highlighted
Accounting
Economics
Finance
Computer Science
Civil Engineering
Mechanical
Engineering
Mechanical
Engineering
Electrical Engineering
Statistics
and
Probability
For any queries – please write to your Management Team