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Sap Hybris Americas Summit2016 Best Practice Jimdiamond PDF
Sap Hybris Americas Summit2016 Best Practice Jimdiamond PDF
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CUSTOMER JOURNEY
BILLING BACK-OFFICE
Capture Order Rate & Charge Handle Payment Observe Customer Build Personalized Service
& Create Contract Services & Receivable Data Offer Disruption
Activate Services Create & Send Bill Post & Recognize Simulate New Capture Order Resolve Inquiries
for All Services Revenues Pricing & Change Contract
§ End-to-end
Growth in Transaction volume
Collective Insight
process
Vol growth § Business Trans-
and more
products sold Complete
formation
as services transfor-
mation to
§ Exponential
a services Growth in sub-
Combining company scription Services
products and
Usage services Leveraging stream-
Complex lined processing
products
and services
of CI and FI-CA FI-CA
Products and Contract
Product Services accounting
Sale
Changing Cus-
tomer Demand FI-AR
Accounts
Emphasis on Product and service delivery Digital Transformation receivable
Sales &
Sales & Convergent Sales &
Convergent Distribution Convergent
Distribution Invoicing Distribution
Invoicing Billing Invoicing
Billing Billing
Convergent
Convergent CRM
Charging
Charging 3rd Party Biller
Legacy Biller 2
Invoices Invoices Converged Converged
Invoices Invoice
Recent
Hybris Billing
GO-LIVES
Adobe’s Cloud Platform Adobe Hybris Billing current implementation
CONTENT DATA
Final
Prep Business Blueprint Realization Go-Live Run
Prep
Working
Software Project Backlog
Rank Eff.
16 4
Phase II
Would
15 5
14 1
13 8 Sprint
12 2
Could
11 7 Sprint
10 3
4 Prep. Sprint
Business Priority
09
Phase I : Adobe Analytics / PS Should
08 2
07 2 E2E T Final
06 4 Sprint Support
UAT Prep.
Checkpoint
Checkpoint
Checkpoint
Business Process Agility
05 3
Setting the scene
04 3 Sprint
Must
03 6
organization ready
Workshop
02 4 Sprint
Getting the
01 5
RDS yBilling
Demo
Evaluate
(FI-CA flavor)
RDS - BRIM
Project Prep.
Process WS
& Sol.Archit.
Evaluation
& Release
Time
Sign-Off
Baseline
Planing
Go Live
Build
Demo
Demo
Demo
Demo
Demo
Implementation Architecture – Adobe Phase 1
Targeted processes:
• Marketing Cloud Selling, Billing & Invoicing
Customer
• Order management
• Reporting & Analytics
SFDC Analytics SAP ECC-CA & AR
Billing Types:
Sales Adobe Revenue • Flat fee\Usage upfront
Operations Product Operations • Overusage paid in arrears
Customer Output:
• Consolidated invoice
Adobe IT solutions • Usage reporting
Existing Systems:
• Salesforce
• Adobe Analytics
Hybris Billing - CM Hybris Billing - CC Hybris Billing - CI
• SAP ECC
SAP HANA
Implementation highlights:
Management & Operational Reporting Go-live Dec 2014
Implementation 6 months
Usage Recs 5m \ mth
Provider Contracts 20k+
*As of 02/01/2016
Start End
…THE JOURNEY BEGINS
Sep ‘11 Nov ‘11
OBJECTIVE
Replacement of old cost and
maintenance intensive Siebel CRM.
CRM is the central link for all business
relevant processes ensure reliable and
traceable billing for new and existing
15%
TCO Reduction
3,500
Business Users
services
SOLUTION
SAP for Customer Sales
and Service and SAP hybris Billing
The speed at which the team developed solu-
BENEFITS tions was impressive. Thanks to the scrum me-
Guided selling for complex B2B solution thodology, we managed in just a year to replace
packages, improved customer a software system that had become one of the
experience, increased visibility & biggest CRM installations in Europe.
correctness in Billing process Peter Detsch, T-Systems International GmbH
Thi
s
im
B2SB Order Phase 1 B2SB Order Phase 2 B2SB Order Phase 3 B2B Phase 4 Partner Phase 5
Enrichment & SSC Product & Price
Product Configuration by Hybris SSC Product & Price SSC Product & Price SSC Product & Price
Translation Configuration
Configuration Configuration Configuration
Price by Hybris
Order By E-Mail Create Provider Order Create Provider Order Create Provider Order
Order By E-Mail
Change & Termination Order Change & Termination Order Change & Termination Order
Facts
PERFORMANCE OF SAP CC / CI / RMCA
Volumes 10-20 million Transactions per day
§ Even while T-Systems is running the largest RMCA implementation in Europe, we had no problems
with this component
§ Result of internal satisfaction survey: excellent - “implementation clearly exceeds expectations”