-OB studies the influence that individuals, groups and structure have on behaviour within an

organization.

-Manager is an individual who achieves goals through other people

-Organization is a consciously coordinated social unit composed of two or more people that functions
on a relatively continuous basis to achieve a common goal or a set of goals

-Management Functions (Henri Fayol)

-Planning defining org’s goals, establishing an overall strategy for achieving goals, developing a
comprehensive set of plans to integrate and coordinate activities

-Organizing determining what tasks to be done, who is to do them, how tasks are to be
grouped, who reports to whom, where decisions are to be made

-Leading motivate employees, direct their activities, select the most effective communication
channels, resolve conflicts among members

-Controlling monitoring, comparing, potential correcting

-Management Roles (Henry Mintzberg)

-Interpersonal

Figurehead symbolic head, required to perform a number of routine duties of a legal or

social nature

Leader responsible for motivation and direction of employees

Liaison maintains a network of outside contacts who provide favors and information

-Informational

Monitor receives a wide variety of information; center of internal and external info

Disseminator transmits information received from outsiders or other employees

Spokesperson transmits info to outsiders on org’s plans, policies, actions, results; expert
on org’s industry

-Decisional

Entrepreneur searches the org and environment for opportunities and initiate projects
to bring about change

Disturbance Handler responsible for corrective action when org faces important
unexpected disturbance

Resource Allocator makes or approves significant organizational decisions

Negotiator responsible for representing the org at major negotiations

-Management Skills

-Technical Skills ability to apply specialized knowledge or expertise

-Human Skills ability to understand, communicate with, motivate, and support other people

-Conceptual Skills mental ability to analyze and diagnose complex situations

-Systematic study looking at relationships, trying to attribute causes and effects, basing our conclusions
on scientific evidence

-Evidence-based management complements systematic study by basing managerial decisions on the

best available scientific evidence

-Disciplines that Contribute to the OB Field

-Psychology seeks to measure, explain, or sometimes change the behaviour of humans and
other animals

-Social Psych blends concepts from both psych and sociology to focus on people’s influence on
one another

-Sociology studies people in relation to their social environment or culture

-Anthropology study of societies to learn about human beings and their activities

-Workforce diversity acknowledges a workforce of men and women, many racial and ethnic groups,