Professional Documents
Culture Documents
Hopes
What else
Outcomes
Instead of
What difference
description
Prompt questions
Person’s story
Outcomes
- getting through difficulty
Acknowledge - coping managing better
Listening to Exceptions - improving mobility
problems Coping - reducing symptoms
Source Image adapted. Used in Cook A & Miller E (2012) Talking Points Personal Outcomes Approach, A
Between story and statistics
Category of data use Example(s) from practice
partners
Practice and service Supporting good conversations
development Improving recording practice
Understanding measurement
Monitoring scores for
improvement
Using qualitative data
Performance management Improved quality monitoring
linked to practice/service
development
Understanding that numbers to
be used ‘with caveats and not in
isolation’
Planning and Improved understanding of
commissioning effectiveness and impact, again
linking back to practice
What resources are available