SAP Fiori

Implementation Best Practices

and Lessons Learned

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 An overview of SAP Fiori best practices for a
successful go-live

Considering the advantages that SAP Fiori apps can offer and also

from a business perspective in improving anorganization’s bottom

lines, many organizations are jumping the bandwagon of embracing

the SAP Fiori platform. But, the biggest challenge that is plaguing the

organizations is how to get started with this implementation, what are

the cost implications and what type of apps they need to address their

business cases and so on. It is in this context that Innovapptive with its

vast SAP Fiori implementatin experience took the lead in helping an

organization that is on its verge of business process transformation in

successful deployment of right Fiori apps within the fixed timelines &

budgets.

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SAP Fiori implementations
Case Studies
 Learn How Amgen Simplified Their User Access
Request and Universal Approval Process with SAP Fiori

About the customer

Amgen is an American multinational biopharmaceutical company
headquartered in the US and is one of the world's largest independent
biotechnology firms. Amgen has annual revenues over $16 billion and
employees over 18,000 globally.

Business drivers/Challenges
Valuable time lost in requesting the accurate SAP security role
Ambiguity causing inability to intuitively select an accurate country specific role
Delayed approvals of GRC Access Request
High volume of “How to” help desk tickets pertaining to GRC access requests
Inefficient process involving multiple roles and systems including PDF forms
No self service capabilities to submit requests or view status
Significant help desk costs, since the help desk creates the requests in GRC, based on form
based requests
Lack of mobile device access for requests and approvals
Poor user experience due to the cumbersome process, multiple tools and slow and
complex GRC screens

The Solution
The customer evaluated several SAP mobile and UX solution providers, including their strategic big
5 consulting partners. Innovapptive’s niche focus within the SAP mobile and UX space was one of
the main reasons why the customer selected Innovapptive for their first SAP Fiori
implementation. They not only found Innovapptive to be extremely knowledgeable within the
mobile and UX space, but also found their services to be extremely cost effective that can yield a
120% ROI in the I year of implementation. Innovapptive delivered a successful custom SAP Fiori
GRC Access Request, Approval and status check solution.

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 Innovapptive’s SAP Fiori implementations
(Case Studies)
Amgen’s solution included 4 SAP Fiori Apps and a custom Launchpad wrapper as follows:

Access Request – Separate customized requester apps for production and

non-production systems
Access Approver – Customized Approver app supporting multiple approval stages
Check Request Status – Standardized SAP Fiori app
Custom Launchpad wrapper - manage Amgen URL and app tips

Benefits
A customized and intuitive SAP Fiori GRC Access Request Wizard to simplify the role
selection process
Pre-established user-defaults simplified role search and selection as outlined below:
“Copy From User” functionality enabled easy selection and removal of roles
40% reduction in number of incoming help desk tickets.
38% improvement in approval cycle time
120% ROI within the first year of implementation

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 One of the central bank of the Kingdom of
Saudi Arabia Streamlines HR Self Services
with SAP Fiori
About the customer
One of the central bank of the Kingdom of Saudi Arabia, the central bank of the Kingdom of Saudi
Arabia. Some of the functions include issuing the supervising commercial banks, managing
foreign exchange reserves and promoting price and exchange rate stability, among others.
The senior management of customer consists of the governor, the vice-governor and five deputy
governors.

Business drivers/Challenges
Inability of the HR department to impart knowledge on internal policies and procedures
with respect to technical approach and practices.
Technical limitations with standard SAP offerings such as UI libraries, etc.
Inability to create Arabic version of the applications and implementing Hijri calendar into
the applications.
Lack of updated information regarding loan repayments leading to chaos and
disorganized transactions
Inability of the employees to access requests pertaining to employment letters including
getting timely status updates.

The Solution
The customer was looking for a solution to allow users to manage their SAP Employee Self-Service
(ESS) and Manager Self-Service (MSS) tasks on a standardized platform using SAP Fiori that works
and is compatible on any device.

Customer evaluated several SAP mobile and UX solution providers and zeroed in on Innovapptive
on account of their vast SAP Fiori implementation experience. As part of the implementation, the
following was accomplished:

1. Preparation and verification of landscape for Fiori

2. Installation and set-up of architecture
3. Network, security and authorization configuration

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 In addition to that, Innovapptive developed and deployed the following custom applications that
are categorized as under:
Applications for home grown solutions in HR space:
Employment Letter Request
Employment Letter Administration
Applications for employee self-service:
Query Loan Repayments (custom application)
People Profile (customized standard to provide additional information)

Benefits
Cutting edge user experience with high grade performance of the applications.
Delivery of applications, based on internal practices of SAMA adhering to the calendar
rules of Hijri and SAMA - weekends being customized to display Friday & Saturday, instead
of traditional Saturday and Sunday
Updated/handy information regarding their loan repayments to better organize their cash
flows.
Easy employee access to request employment letters including checking its status,
anywhere, anytime via mobile – mandatory for submission in banks, embassies and for
other purposes.
Easy administrator access to process the employment letters more efficiently with reduced
number of clicks and having key data displayed right across the screen.

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 Leading public research university in Saudi Arabia
leverages SAP Fiori - My Inbox to Provide Users a
Simple Mobile and Desktop User Experience

About the customer

Customer is a public research university located in Thuwal, Saudi Arabia. Client was built and is
operated by Saudi Aramco. It has the third largest endowment of any university in the world after
Harvard and Yale.

Challenges
Implementation of hundreds of SAP notes to bring My Inbox application to a stable state.
Pulling attachments to display from various sources via internal SAP and external DMS
(Document Management System).
Inability to address the needs of complex home grown business applications via My Inbox
architecture – approve or edit the documents
Complex workflow processes leading to delayed approvals

The Solution
Customer currently uses SAP as its ERP system and was facing few challenges with its current
implementation landscape. In order to mitigate their challenges and to streamline their existing
SAP workflow processes, customer was looking for a solution to allow users to be able to manage
their SAP Workflow approvals on a standardized platform using SAP Fiori that works on any
device. In other words, it was looking to deploy the SAP Fiori – My Inbox that will enable users to
approve various documents in their SAP Inbox on the SAP Fiori UI. Apart from that, the solution
should offer real-time integration with the various backend SAP applications (SAP ECC, SAP BPM,
SAP SRM and SAP CRM). Customer was having a critical need to customize this application to
display additional set of information, enabling users to take appropriate decision on the
documents.

Innovapptive implemented its RDS of SAP Fiori apps within their 3-tier development, quality and
production environments. It had implemented the “My Inbox” SAP Fiori app and customized the 4
workflows such as:

1. Purchase orders
2. Shopping carts
3. Claims and reimbursements
4. Visitor Management System

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 Customization of purchase orders and shopping cart tasks from SRM

The customization of purchase order and shopping cart tasks include display of additional set of
information at header and line item levels, provision to edit the line item information including
date, quantity, & price and approval/rejection of the documents as per the release strategies
defined in SAP.

Customization of Claims and reimbursements

My Inbox was customized to display additional set of information for claims and reimbursements,
enabling users to take appropriate decisions and review the supporting documents submitted
towards the settlement of claims and reimbursements.

Visitor Management System

My Inbox was customized to display additional set of information for visitor management system,
enabling users to take appropriate decisions on the submitted requests of the visitor and also for
referring the supporting documents submitted by the visitor. All visitor’s documents that were
stored in DMS were brought into the application and displayed for the appropriate visitor,
enabling a user to take appropriate decision pertaining to his/her visit.

Benefits
Unified view of all approvals, agnostic of a backend system
8-10% direct cost savings through enhanced productivity
40% rise in productivity to drive higher operational efficiency
Efficient work flow processes for seamless approval mechanism
Faster transaction processing
Reduced cycle time for claim settlements and reimbursements
Enhanced visitor management system for quick retrieval of documents

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 Lessons learned during
implementation

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 As outlined in the previous section, deploying an SAP Fiori app at the customer’s environment
involves a lot of factors including their current technological landscape, unique user requirements
and security. As part of Innovapptive’s key implementation strategies across a wide range of
clients, specifically with respect to SAP Fiori apps, we bring forth some of the key lessons, which
are learnt during our clients’ implementations.

Don’t assume that SAP Fiori is just a simplified ‘copy’ of backend

functionality

SAP Fiori is much more than a mere copy of backend functionality. The diversity of the
configuration in SAP backend processes is huge. Most of the organizations take some time
in setting up their SAP mobile platform, just to ensure that their backend processes are 
customized in a different way for standard SAP apps to work.

Ensure that all critical functionality is tested

Once deployment phase ends, the most crucial phase is the testing phase that needs to be
designed, based on your organization’s deployment strategy and diverse requirements of
the users. Devise a suitable test plan, considering your organization’s infrastructure land
scape, security and above all the varied requirements of your users that you intend to
target. You can test the Fiori application on local Tomcat Sandbox, ABAP system and also
on the Fiori Launchpad.

Partner closely with SAP Fiori Ramp Up support

SAP Ramp-Up is SAP's early adoption program for customers, who want to go live with
SAP’s software applications as soon as possible. This ensures that your customers realize
the benefits of SAP’s new solutions before their competitors. This is a collaborative effort of
field, support and development teams to offer a program for secure and cost-effective
implementation. Hence, it’s imperative that your organization constantly partners closely
with SAP Fiori to ensure that it gets proper Ramp up support to help you understand the
solutions, currently in Ramp-Up and upcoming programs in the Ramp-Up.

Test the UI on the most popular browsers

As part of the testing phase, you need to install and run SAP Fiori apps on multiple brows
ers including checking the browser compatibility, unexpected behavior (if any) and UI
responsiveness. From the technological perspective, test the UI on most widely used
HTML-5 capable browsers (Google Chrome and IE 10 and above) and evaluate the perfor
mance metrics and other parameters.

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 Leverage the SAP Fiori Launchpad to improve performance and solution
stability on mobile devices

The SAP Fiori Launchpad is a framework that can run one Fiori app or a series of Fiori apps.
The Fiori app a user can access in the Launchpad varies, depending on the user and what
apps are assigned to that user or that user’s role. SAP Fiori Launchpad is a shell that hosts
SAP Fiori apps and offers the apps with certain value added services such as navigation,
personalization, embedded support and application configuration. Some of the value
added features that you can accrue by leveraging SAP Fiori Launchpad include:
Personalization of the layout
Responsive design
Search capabilities
Theming and branding

Address the security architecture early, since mobile access and SSO can
get very complicated

You need to have the authorizations on the frontend server for each single app (start
authorizations for OData) services in order to access HTML5 based app/UI and the SAP
Fiori Launchpad that is used by all apps as entry point. In other words, security architecture
need to be in place to avoid any unexpected behaviors creeping up later. In fact, when you
update SAP Fiori, it should not impact existing authorizations and moreover, when intro
ducing new apps, they should flawlessly integrate into existing authorization concepts.

The more dated your SAP backend dependent application versions are,
the more problematic your SAP Fiori app implementation will become,
even if you meet the basic system requirements

The SAP Fiori related software components required at the backend server depends on
the release level of the backend server. Also the principal or the transactional apps run on
older backend server releases such as SAP NetWeaver Release 7.00 or higher, but below
7.40 and ECC 600/SRM 7.00 or higher. Hence, the above point as enlisted above assumes
significance and has to be kept in mind, when embarking on SAP Fiori implementation.

Decide what strategy you need to use to make systems internet-accessible

instantly

To address these issues, try to answer the following questions:

Will the development Fiori landscape be accessible to internet users

simultaneously with PRD Fiori?
Did the client do the QA testing internally on iPads, using internal URL that
bypassed external authentication/external URLs?

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 Based on the answers you get from the above questions, you can arrive at a conclusion
about the strategy you can devise to make systems internet accessible instantly, while
exploring other technical issues that might have impact on the internet accessibility.

Don’t assume SAP Fiori to be a complete mobile solution

This is one of the important lessons learnt during implementation as it would rather be a
myth to assume that SAP Fiori is a complete mobile solution. SAP Fiori doesn’t include
offline, push notifications, advanced SSO and usage analytics.

Apply all the SAP notes before implementation

This is crucial as ignoring this aspect means you end up wasting weeks together in trouble
shooting, searching and finding the root cause of the app that is not working. Applying
SAP Notes may utmost take you just one week, but you tend to save considerable trouble
shooting time. It is a general practice that BASIS or system admin would install the SAP
notes. On the other hand, a Fiori Consultant can be the right expert to advise about the
appropriate SAP notes to be installed.

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 Innovapptive’s rapid
deployment solution for
SAP Fiori implementation
 The Innovapptive’s SAP-qualified rapid deployment solution (RDS) for SAP Fiori includes the new
SAP Fiori apps and enables the implementation of SAP NetWeaver Gateway, SAP UI5 and one or
more Fiori apps for full productive purposes in a fixed time and fixed price. RDS can help drasti-
cally reduce implementation efforts compared to a classical approach, since the base processes
within the solution scope are very well defined best practices and more efficient than defining
custom-specific processe

Mobilizing SAP Fiori – What users are asking for?

Secure, remote access without VPN

OData Offline
Application passcode
Notifications (Push)
Enhanced logging, remote log level set and remote retrieval
Admin controlled access to device features
Performance enhancements
Client-side interface with MDM for configuration and certificate management
Native UX

Comparison of SAP Fiori Mobile Consumption Options

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 Improve productivity enterprise wide with Innovapptive for
SAP Fiori

Innovapptive offers a quick, cost-effective method for deploying standard processes and adopting
the latest innovations in mobility. A typical deployment takes less than 2 weeks, and helps custom-
ers lower total cost of ownership (TCO), accelerate time to value and retain the flexibility to extend
the solution. Also Innovapptive is advisable, for its:

Experience in SAP Mobile Solutions & UX technologies including development of their

own off the shelf apps.
Strong SAP Fiori implementation experience – over 50+ successful Fiori implementations.
2016 SAP Pinnacle Award winner in the category “Platform Co-Innovation Partner of the
Year”.
2015 and 2014 SAP Pinnacle Award in the category “Application Development of the Year”.

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For more information

To learn more about Innovapptive’s mPower™ App Suite, Enterprise Mobility Strategy and Consulting,
Rapid Deployment Solutions and Custom Development Services, contact your Innovapptive sales
representative, visit us at www.innovapptive.com or you can email Innovapptive directly at
sales@innovapptive.com

About Innovapptive
Innovapptive, is the fastest growing enterprise mobile and user experience (UX) solution company and is
an industry leader among rapid mobile application development (RMAD) solution providers.
Innovapptive's Rapid App Configurator Engine (RACE) technology redefines traditional approaches to
digitize the enterprise and is empowering organizations to rapidly deliver ready to run mobile apps across
lines of business and industry verticals. Innovapptive's portfolio of over 100 mobile solutions run across a
wide array of devices and systems and is creating a connected enterprise across employees, customers
and suppliers. Innovapptive was named a 2016 SAP Pinnacle Award Winner and has won this recognition
three years in a row. Most recently, CIOReview also named Innovapptive as the "Top 20 most promising
SAP Solution Providers". Today, some of the world's largest brands run Innovapptive technology and
software.

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