Professional Documents
Culture Documents
Content
What will you
TACTICS & publish?
STRATEGY Marketing
What social media
will you use?
Who
Who will monitor?
WATCHING
How
Which tools will you
use?
Negative Comments
Who will respond?
EMERGENCY
Crisis
Who will respond?
Who
EMPLOYEES Who is authorised?
Blog Twitter
TECHNOLOGY
Facebook YouTube
Which URLs have you
secured?
LinkedIn Google+
SUCCESS
What are your goals & how do you define
success?