Professional Documents
Culture Documents
Process Definition:
SALES
1. SUMMARY
3. PROCESS DEFINITION
3.1. The purpose of the Sales process is to generate new business, and convert customer
requirements into executable sales orders which can be passed onto production.
4. PROCESS OBJECTIVES AND METRICS
4.1. Process objectives for this process are defined in records of management review; see the
documented procedure Management Review.
4.2. In addition, each objective has at least one metric (or KPI) with which management can
measure the effectiveness of the process. These are also defined in records of management
review.
5. PROCESS OWNERS AND RESPONSIBLE PARTIES
Page 1 of 4
Ape-X Industrial Solutions Inc.
Process Definition: Sales
Rev.0
YES
Revise. NO OK?
YES
The quote and DII Terms and Conditions are sent Review and approvals indicated on
to customer via email or fax. Nonstandard Quote Review form.
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Ape-X Industrial Solutions Inc.
Process Definition: Sales
Rev.0
From customer:
o
o
Purchase order
Written order from
INPUTS a
customer
SOW compared against Purchase Order. SOW compared against Purchase Order.
Sales completes and signs off Sales Order Sales completes Sales Order Worksheet
Worksheet (SOW). This captures order details (SOW). This captures order details and
and customer requirements beyond which are customer requirements beyond which are
included on customer PO or contract. included on customer PO or contract.
YES
Production control reviews inventory, capacity,
training levels, equipment, etc.
PROJECT
PRODUCTION MANAGEMENT
Page 3 of 4
Ape-X Industrial Solutions Inc.
Process Definition: Sales
Rev.0
9. RELATED RISKS
Page 4 of 4